About Google Ads not running due to account issues (original) (raw)

If your account is suspended, or if you’ve a billing issue on your account, you won’t be able to run your ads until the problem is resolved. Keep in mind that if other campaigns in your account are running, you don’t have to check on the status of your Google Ads account.

What to do when Google Ads isn't running due to account issues

Account suspensions

Use Google's Suspended account tool to automatically check your account status.

Billing issues

• Check your account budgets if you pay by monthly invoicing. All ads in your account stop running if your total campaign costs reach the designated amount in the account budget before your set end date. Learn more about how to Create an account budget.
• Check the Billing "Summary” or “Transactions” pages of your Google Ads account for declined payments or any outstanding balance. Your ads account may stop running until the outstanding balance is paid. If a payment was recently made, allow 1-2 business days for it to process and for ad serving to resume. If issues persist, ensure your payment method is valid and has sufficient funds. Consider removing and re-adding the payment method, trying a new one, or contacting your bank. Adding a backup payment method can also help prevent future disruptions. Sometimes, clearing browser cache/cookies or using an incognito window can resolve payment submission errors.

Related links

• About account budgets
• Create an account budget
• How to fix Google Ads campaigns not running or low traffic

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