Report an Issue to Google Play (original) (raw)
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If you're an app developer, you should report an issue that you’re having with Google Play via the 'Help' section in your Play Console or by using this link. Only use this form if you are unable to create and/or access your Play Console account.
At this time, we can only respond to emails sent in English, Chinese, Japanese, or Korean.
If your developer account has been terminated or you believe your app was enforced against in error, the best way to reach us is through the link in the enforcement email you received.
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Email address *
Email address you use to sign in to the Play Console
App package name
To find your app’s package name, select your app on play.google.com or your Google Play Console.
Your app’s package name is at the end of your app’s URL:
- On play.google.com: After
id=your.package.name - On the Play Console: After
p=your.package.name
Is this a data request pursuant to Digital Markets Act for / on behalf of an European Economic Area (EEA) based developer? See here for assistance of what countries are a part of the EEA.
Please list questions about data that you are not able to find / access that you believe should be available, and be as detailed as possible and provide examples for us to best understand your inquiry.
Please describe your issue *
Please enter a full description of the problem.
Attach a screenshot or other attachments to help troubleshoot your issue
Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue.
Please do not submit any documents or IDs with personally identifiable information. Make sure to block out/remove any sensitive information (financial and payment information, phone numbers, etc) from any documents.
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