Send feedback to Microsoft with the Feedback Hub app (original) (raw)

Summary

The Feedback Hub app lets you tell Microsoft about any problems you run into while using Windows devices. You can also send suggestions to help us improve your Windows experience.

Sending a suggestion or reporting a problem can be as easy as finding feedback similar to yours and upvoting it or adding your experience. However, if you can’t find feedback like yours, you can add new feedback. You can even attach screenshots or record the process that led to the problem to help us see what you’re experiencing.

When to use Feedback Hub vs Support

Use the following table to choose the right option:

Tip

Feedback Hub is for product feedback and reporting issues, not for getting immediate help.

Open the Feedback Hub app

You can open the Feedback Hub app by doing one of the following or selecting the Open Feedback Hub link below:

• Select Start , enter Feedback Hub in the search bar, and select the Feedback Hub app from the list. This launches the Feedback Hub app home page.
• Press the Windows logo key + F.
  Tip
  If you encounter a problem on your Windows device, pressing the Windows logo key + F takes a screenshot, then opens the Feedback Hub app and automatically uploads the screenshot to the Feedback tab. Follow the on-screen instructions to detail the problem you've encountered.

Get to know the Feedback Hub app home page

When you open the Feedback Hub app from the Start menu, you’ll see the home page. Here’s what you’ll find there:

• A search bar, with the default text Search feedback.
• The Report a problem and Suggest a feature buttons, which take you to the Feedback tab where you can see if someone has already submitted the same report and upvote it or submit a new report.
• The Feedback tab contains All feedback, My feedback, and Drafts:
  • All feedback - displays feedback from other customers.
  • My feedback - displays feedback you’ve created or participated in.
  • Drafts - displays feedback you've started but not yet completed.

Note

• If you're not logged in to your Microsoft account, you’ll only be able to add new feedback; you won’t be able to search existing feedback or see the status of feedback you might have submitted previously.
• If you need to report a problem that requires a more immediate or direct response, use the Get Help app or go to support.microsoft.com.

Find existing feedback

1. Select Start , enter Feedback Hub in the search bar, and select the Feedback Hub app from the list.
2. If you haven’t already, sign in to your Microsoft account to take advantage of the full functionality of the Feedback Hub app. If you prefer not to sign in, you can still give feedback. See Adding Feedback to learn how.
3. In the search bar at the top of the Feedback Hub app home page, type your problem or suggestion and then select the search icon at the far right of the search bar.
4. In the search results, look for feedback similar to yours. The more specific your search query, the better chance you’ll have of displaying feedback like yours.
   • If you find a similar Suggestion to yours, select Upvote.
   • If you find a similar Problem to yours, you can Upvote or select Give similar feedback and follow the on-screen directions to add your own experience, starting with step 4.
   • If you don’t find any feedback or a good match to yours, select the Give new feedback button to the right of the search bar and add your own!

Adding feedback

Note

Here are some guidelines for good feedback

• Make your title concise and descriptive. This will help others find and upvote your feedback.
• Send one thought per feedback.
• Information about your device, operating system, and applications are automatically included in each reported feedback.

Step 1. Enter your feedback

1. Select Feedback from the menu. In the Summarize your feedback box, provide a concise and descriptive title for your problem or suggestion.
2. In the Explain in more detail (optional) box, you can give us more specific information, like how you encountered the problem.
3. Select Next.

Step 2. Choose a category

1. Under Choose a category, select whether this is a Problem or a Suggestion.
2. Check that the category and subcategory fields correctly reflect your issue. We automatically prepopulate the category and subcategory based on your title, but you can change these if needed.
   Note
   For example, if your printer stopped working, you’d choose Devices and Drivers, then Print as the subcategory.
3. Select Next.

Step 3. Find similar feedback

1. Under Find similar feedback:
   • If you see feedback similar to yours displayed, select that, and then select Link to, Make new bug, or Allow feedback triage. If you're unsure which one to choose, select Allow feedback triage.
   • If nothing matches, select Make new bug under New feedback.
2. Select Next.

Step 4. Add more details

If your feedback is a Suggestion, you'll go straight to Attachments (optional).

If your feedback is a Problem:

1. Under Add more details, select Consider this a blocking issue if you feel the problem merits more urgent attention.
2. Then under Which of the following best describes your problem?, select the item that best describes the issue.
   Note
   Depending on what category and subcategory you selected earlier, there may be further questions.

Attachments (optional)

Under Attachments (optional) you can select from the following options: Attach a screenshot, Attach a file, and/or Recreate my problem or Record my suggestion.

Recreate my problem

To recreate the problem using screen capture:

1. Select Recreate my problem to record the issue you've encountered so we can see what happened.
2. Next to Include data about, choose which types of data to send and select Include screenshots of each step if you want to submit screenshots. Then select Start recording.
3. Perform the steps that led to the problem.
4. When you’ve completed the steps, select Stop recording.

Record my suggestion

To record your suggestion using screen capture:

1. Select Record my suggestion, then select Start recording.
2. Perform the steps related to your suggestion.
3. When you’ve completed the steps, select Stop recording.
   Note
   • You can close the Feedback Hub if needed and the recording will continue.
   • Even though recording is optional, it's a good way to help Microsoft determine the cause of the problem or visualize the suggestion.

Attach a screenshot

To send a screenshot to help show the problem or suggestion:

1. Go to where the problem or suggestion is shown on your screen, then press the Windows logo key + PrtScn (Print screen) to take a screenshot.
2. Select Attach a screenshot > Choose a screenshot, go to the Pictures > Screenshots folder, select the screenshot(s) you want to send, and then select Open.
   Tip
   Pressing the Windows logo key + F takes a screenshot, then opens the Feedback Hub app and automatically uploads the screenshot to the Feedback tab. Follow the on-screen instructions to detail the problem you've encountered.

Attach a file

To send an attachment related to the problem or suggestion:

• Select Attach a file, select the file you want to attach, and then select Open.

Submit your problem or suggestion

1. Select Save a local copy of diagnostics and attachments created when giving feedback if you would like a copy for your own reference.
2. Based on your telemetry settings, you may see a checkbox that says I agree to send attached files and diagnostics to Microsoft along with my feedback. If so, be sure to check that.
3. Select Submit.

Do more as a Windows Insider

The Feedback Hub becomes even more powerful when you are a member of the Windows Insider program, where you can test out upcoming Windows features, get tips from the global Insider community, and much more!

As a Windows Insider, use the Feedback Hub app to:

• Read Announcements about Windows Insider builds and progress on future versions of Windows.
• Participate in Quests designed to help test new Windows features.
• Unlock Achievements based on providing feedback and completing Quests.

For more on the Windows Insider program and how you can join, see the Windows Insider site.