I would like to delete the information Stripe has collected from me : Stripe: Help & Support (original) (raw)

Millions of companies of all sizes—from startups to Fortune 500s—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. You can see some of our customers on our Customers page.

If you've interacted with Stripe or a merchant who uses Stripe, it's possible Stripe has collected information from you in your capacity as a Stripe user or as a consumer. Please see the appropriate section below in order to action your request.

Please note that Stripe may nonetheless retain your personal data where permitted by law, including to comply with our legal obligations. For example, as a provider of payment services, Stripe is required to comply with many regulations, including anti-terrorism and anti-money laundering laws. These laws require Stripe to retain certain information associated with Stripe users for a prescribed period of time after account closure. You can read more about our retention obligations in our Privacy Policy.

I have a Stripe user account

If you have a Stripe user account, you can close your account in the settings of your Stripe dashboard. You can read more about that here: Close a Stripe account.

Once you complete the account closure steps, we will delete your data in accordance with applicable law.

If you signed up for Link on the Link website or when you’ve made a purchase from a business that uses Link, you can delete your account by going to the settings page on the Link website, or by following this guide.

I have had my identity verified by a Stripe merchant using Stripe Identity

If you are a customer who’s had your identity verified by a Stripe Identity user(s), we need to verify and authenticate your request in order to delete your information. In order to authenticate your request, please send an email to privacy@stripe.com to begin the process. Please include the name and date of birth that you submitted (either by way of ID document or keyed-in data), along with the names and websites of your merchant(s) who verified you via Stripe Identity.

I have used the Canada Bank Debit Verification

Our service provider will only use your credentials in order to obtain your bank account data for your requested transactions, and will delete your credentials shortly after obtaining the bank account data.

We may retain your bank account data even after we cease providing services to your merchant to the extent necessary to comply with our legal obligations. Please see our support site page related to Canada Bank Debit Verification for more.

I have made a payment with a merchant who uses Stripe for payment processing

If you are the customer of a Stripe user (merchant), the Stripe user may be responsible for responding to your query and we recommend you reach out to them directly.

I have questions not addressed on this page

If you have any follow up questions or you don’t feel that your use case is considered on this page, please contact us directly at privacy@stripe.com.