James Kennell | The University of Surrey (original) (raw)

Books by James Kennell

ITSA conference proceedings, 2020

This book contains the proceedings of the 8th Biennial Conference of the International Tourism St... more This book contains the proceedings of the 8th Biennial Conference of the International Tourism Studies Association

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This is the proceedings of the seventh biennial conference of the International Tourism Studies A... more This is the proceedings of the seventh biennial conference of the International Tourism Studies Association (ITSA), held in Tshwane, South Africa in 2018. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.

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This is the proceedings of the sixth biennial conference of the International Tourism Studies Ass... more This is the proceedings of the sixth biennial conference of the International Tourism Studies Association (ITSA), held in London, United Kingdom in 2016. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.

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This is the proceedings of the fifth biennial conference of the International Tourism Studies Ass... more This is the proceedings of the fifth biennial conference of the International Tourism Studies Association (ITSA), held in Perth, Australia in 2014. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.

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This is the proceedings of the fourth biennial conference of the International Tourism Studies As... more This is the proceedings of the fourth biennial conference of the International Tourism Studies Association (ITSA), held in Bali, Indonesia in 2012. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.

Editors: Shen, H., Li, M., Wu, B. & Morrison, A. & Hanifiah, M.

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This is the proceedings of the third biennial conference of the International Tourism Studies Ass... more This is the proceedings of the third biennial conference of the International Tourism Studies Association (ITSA), held in Shah Alam, Malaysia in 2010. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.
Editors: Kian, L. & Hanifiah, M

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Mega Events and Urban Tourism: Proceedings of the International Tourism Studies Association Conference (ITSA 2008), 2008

This is the proceedings of the second biennial conference of the International Tourism Studies As... more This is the proceedings of the second biennial conference of the International Tourism Studies Association (ITSA), held in Shanghai, China in 2008. It contains a wide range of full papers, extended abstracts, and abstracts, of research in tourism, hospitality and events.

Editors: Bihu Wu, Xuegang Feng, Gao Jun

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"Contemporary events management is a diverse and challenging field. This major new introductory t... more "Contemporary events management is a diverse and challenging field. This major new introductory textbook is the first to fully explore the multi-disciplinary nature of events management and to provide all the practical skills and professional knowledge students need to succeed in the events industry.

The book covers every type of event studied on an Events Management course, including sports, music, the arts, corporate events, tourism, and the public and voluntary sectors. It introduces the key issues facing the contemporary events industry, from health, safety and risk management to sustainability to developing a market-oriented business, with every topic brought to life through case-studies, personal biographies and examples of best practice.

Written by a team of authors with many years of industry experience, it introduces the practical skills required in every core area of events management, including marketing, finance, project management, strategy, operations, event design and human resources. A companion website for the book includes a dazzling array of additional features, including self-test questions, audio interviews with key industry figures, additional case-studies and PowerPoint slides for each chapter. Events Management: An Introduction is the essential course text for any events management program."

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Contemporary regeneration policy is often concerned with the re-branding of the city, for residen... more Contemporary regeneration policy is often concerned with the re-branding of the city, for residents, tourists and investors. Recently in the UK, an increasing focus has been placed on the role of culture in regeneration, but this has mainly been framed in the context of social and economic renewal. The absence of cultural theory from regeneration debates mirrors its lack of engagement with the political process in the UK and this theory-gap has important implications for the effects of regeneration strategies on communities. The work of city-branding in regeneration is primarily concerned with representation and imagination. The work of Derrida and Baudrillard is used in this book to critique the re-imagining of the city in cultural regeneration strategies. The conclusions of this body of post-structuralist thought cast doubt on the whole process of city- branding, but developments in the field of Cultural Planning provide a unique opportunity to join theory and praxis by viewing culture as a resource in the regeneration process and by engaging communities through their cultural practices.

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Papers by James Kennell

Sustainability, 2022

Understanding activity preferences and their antecedents is essential for creating personalized t... more Understanding activity preferences and their antecedents is essential for creating personalized tourism offers and effective destination marketing, vital components of a sustainable tourism destination. Previous studies have provided insights into tourist behavior and activity choices, but without research on activity preferences and their relationship with perceptions of destinations. The literature still lacks an integrative model exploring the antecedents of activity preferences, including tourist characteristics, destination personality, and destination image, and explaining the nature of the relationships between them. This research proposes and tests a structural model of individual characteristics, destination image, destination personality, and activity preferences. A survey was conducted on a sample of 502 visitors to The Trail of Roman Emperors in Serbia. The results confirmed the influence of personality (extraversion, agreeableness, conscientiousness, and openness) and d...

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Tourism and Culture in the Age of Innovation, 2016

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The Routledge Handbook of Cultural Tourism, 2013

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Proceedings of the Singidunum International Tourism Conference - Sitcon 2020, 2020

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This report was commissioned by the English Association of Self Catering Operators (EASCO). EASCO... more This report was commissioned by the English Association of Self Catering Operators (EASCO). EASCO is the trade association that represents the self-catering holiday industry throughout England. The primary aim of this report was to produce a rigorous estimate of the economic impact of the self-catering accommodation sector in the rural and coastal areas of England. A secondary aim was to generate fresh intelligence about the nature of the sector including its characteristics and its patterns of use.

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This is the proceedings of the 8th Biennial Conference of the International Tourism Studies Assoc... more This is the proceedings of the 8th Biennial Conference of the International Tourism Studies Association, held in Jakarta and Singapore, 2nd December 2020

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This thesis critically analyses the ways in which cultural regeneration was applied by successive... more This thesis critically analyses the ways in which cultural regeneration was applied by successive New Labour Governments in English Seaside Towns, as a response to the decline of English seaside tourism. This research was carried out from the perspective of political economy, using a modified regulation theory approach in which Bourdieu’s cultural sociology was used to supplement the standard concepts of the regulation school. Primary research was carried out using a Critical Realist methodology that was based on a multiple-embedded case study design. The case study chosen was the region of East Kent, and, specifically, the English Seaside Towns of Whitstable, Folkestone and Margate. Cultural Regeneration policies and practices were analysed within this case study in order to draw conclusions about the broader New Labour context. Data was collected from 93 policy documents and 49 interviews during the final New Labour Government, from 2007-2010. This research shows that the local va...

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Journal of Sustainable Tourism, 2021

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Tourism Management Perspectives, 2021

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ITSA conference proceedings, 2020

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Editors: Shen, H., Li, M., Wu, B. & Morrison, A. & Hanifiah, M.

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Mega Events and Urban Tourism: Proceedings of the International Tourism Studies Association Conference (ITSA 2008), 2008

Editors: Bihu Wu, Xuegang Feng, Gao Jun

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Sustainability, 2022

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Tourism and Culture in the Age of Innovation, 2016

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The Routledge Handbook of Cultural Tourism, 2013

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Proceedings of the Singidunum International Tourism Conference - Sitcon 2020, 2020

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Journal of Sustainable Tourism, 2021

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Tourism Management Perspectives, 2021

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Journal of Heritage Tourism, 2020

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Sustainability, 2018

As the use of historic building as venues for commercial activity grows, events management profes... more As the use of historic building as venues for commercial activity grows, events management professionals working in historic buildings are faced with a number of sustainability challenges, including conservation, preservation, social value and financial sustainability, as well as with satisfying their clients. In particular, these professionals are required to maintain the complex balance between the competing priorities of historic value and contemporary relevance. Little research has thus far investigated the role that sustainable events can play in the management of historic buildings, beyond considerations of the trade-off between conservation and income generation. This research analyses the contribution that events can make to the sustainable management of historic buildings, with an emphasis on understanding the perspectives of event managers within these properties, based on qualitative interviews with historic building event managers and stakeholders in London, United Kingd...

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Sustainability, 2020

Tourist motivation, as a core of travel behavior, significantly influences consumer intentions an... more Tourist motivation, as a core of travel behavior, significantly influences consumer intentions and has attracted academic attention for decades. A plethora of studies analyse sets of internal and external motivators, while methodologies that exclusively focus on a single factor, such as age, that can sometimes have a determining influence in multi-attraction destinations, are less prevalent. This study introduces a fuzzy logic approach to develop a new model for analysing the internal motivations of different-aged consumers in multi-attraction urban destinations. Fuzzy models, as a mathematical means of representing vagueness and imprecise information, have the capability of recognizing, representing, manipulating, interpreting, and utilizing data and information, which typically for urban tourist motivations, are vague and lack certainty. This research tests the model in a real-life setting, using the example of Novi Sad, a mid-sized European city, which is typical of many similar ...

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Tourism and Hospitality Research, 2020

Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tou... more Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tourists which, in the case of poor customer service, can be extremely problematic for businesses. Because of this, it is important to understand how employees manage their emotions to help them to remain satisfied with their work, thus contributing to the satisfaction of tourists. However, job satisfaction, emotional intelligence and emotional labor in tourism have not previously been studied together as variables in a single model. This research analyses the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies, as well as job satisfaction as an antecedent of emotional labor. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. Results show that employees’ emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Manag...

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Journal of the Geographical Institute Jovan Cvijic, SASA, 2020

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Tourism Recreation Research, 2020

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International Journal of Hospitality Management, 2020

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Sustainability, 2019

In this paper, we introduce the themes and approaches that are covered in this special issue on t... more In this paper, we introduce the themes and approaches that are covered in this special issue on tourism, governance and sustainable development. Firstly, we present a discussion of the themes and topics that have informed the creation of this special issue and, secondly, we provide an overview of the content of each paper that is included within it. This editorial piece provides a useful introduction to the relationship between tourism, governance and sustainable development that can be used by researchers as a starting point for their own research. The special issue itself helps to address the relative lack of research in this area in the context of developing countries and emerging economies.

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International Journal of Tourism Cities, 2017

Purpose The purpose of this paper is to develop a new perspective on urban tourist motivations by... more Purpose The purpose of this paper is to develop a new perspective on urban tourist motivations by applying the analytic hierarchy process (AHP) model to help to understand how tourists make decisions about which destinations to visit. Design/methodology/approach This study was based on 30 one-hour-long structured interviews with visitors to Ljubljana, the capital city of Slovenia. Respondents were asked to express their preferences between different pull-factor motives for their visit, using Saaty’s scale, and further qualitative data were collected to examine these preferences in more depth. Findings The results of this study indicate that the most relevant criteria and thus predominant factors in motivation for visits to Ljubljana are the Cultural and Nightlife pull factors, while religious and business motives are the lowest ranked factors. The paper argues that the results show the value of applying the AHP model to understand the role of pull factors in urban tourism destinatio...

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International Journal of Tourism Cities, 2018

Purpose Dark tourism is a topic of increasing interest, but it is poorly understood when consider... more Purpose Dark tourism is a topic of increasing interest, but it is poorly understood when considering its significance for mainstream and commercial tourism. The purpose of this paper is to investigate the significance of dark tourism in the top ten most visited European tourist cities and propose a dark tourism index for Europe’s tourism cities. Design/methodology/approach Data were collected from the websites of the cities’ Destination Management Organisations (DMOs) using a content analysis methodology, based on keywords related to dark tourism taken from the research literature in this area. Descriptive statistics were produced and the variance between the frequencies of keywords related to each city was analysed for statistical significance. These results were then used to construct a darkness ranking of the cities. Findings There are significant differences in the extent to which dark tourism products and services are promoted by the DMOs of Europe’s top ten most visited Europe...

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Tourism and local economic development in the UK Local distinctiveness and global markets Thi... more Tourism and local economic development in the UK
Local distinctiveness and global markets
Thinking beyond the multiplier effect
Creating events, not building attractions

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The tourism legacy of an Olympic games is not solely a function of the quantity of investment in ... more The tourism legacy of an Olympic games is not solely a function of the quantity of investment in the tourism industry, or of the quality of the post-games tourism product, but on the prevailing economic and political context in the post-games period. To realise the predicted economic gains from hosting the 2012 games it is vital that the tourism legacy is realised, but this will require a reconfiguration of the relationship between the public, private and third sectors in the visitor economy of east London in a period of wider economic and political crisis.

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Liminal Landscapes continue to provide inspiration for tourists and resources for tourismdevelopm... more Liminal Landscapes continue to provide inspiration for tourists and resources for tourismdevelopment. From the Romantic period onwards, the tension between the natural and the man-made, the tamed and the un-tamable, has sparked the imagination of painters, novelists, musicians,poets and travel writers. In this paper, we break with the dominant approach to liminality in tourismand sociological discourse and propose that the tourism industry has created landscapes of managed liminality that offer consumable, packaged experiences of liminality and not thecarnivalesque freedoms of the romantic imagination.

This research began with a study of the seaside promenade as an architectural form and a socialspace. The promenade is a liminal space, but amanaged one in which the carnivalesque freedomsand unpredictabilities of the beach were reined in and packaged; made safe for consumers andpredictable for tourism entrepreneurs, producers and municipal capitalists. The promenade sitsbetween public and private space, between human and wild space, and acts as both boundarymarker and connector for these different spaces.

Central to this research has been the work of Walter Benjamin, as exemplified by the ArcadesProject . In this work, Benjamin set out to break free from the classical narrative and binary forms of sociological and historical analysis in a study of the Parisian Arcades of the nineteenth century. TheParisian arcades were a liminal space within the broader field of early capitalist development,marking and making distinctions between commerce and culture as well as the private and publicspheres.Benjamin’s methods included ethnographic observation, the collection of fragments of texts fromcontemporary and historical sources and the presentation of cultural texts. Placing these sourcestogether, without submitting them to the structures of narrative history, enabled Benjamin tosuggest new forms of analysis of particular relevance to the study of tourism spaces that combineelements of the familiar and the strange, the commercial and the unexploited and the natural andthe man-made.

We have been applying these methods to seaside promenades for two years in anonline project at http://arcadespromenades.wordpress.com/ . This has allowed us to develop an understanding of the way that the liminal landscapes of the shore have been developed andpackaged by the tourism industry to create spaces of capitalist carnivalesque and managedliminality.In this paper we present our methods and findings from the arcades / promenades project and alsoextend
this to other spaces of managed liminality created by the tourism industry: the airport, thecultural quarter and the theme park.

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This presentation provides a critique of the UK Government’s policies and plans for devolving eco... more This presentation provides a critique of the UK Government’s policies and plans for devolving economic development processes from the regional to the local and neighbourhood levels. Drawing on economic development theory and experiences from Europe, Latin America, the United States and Japan, radical approaches to economic development are reviewed that suggest possibilities for innovative approaches to the problems of economic development in the cities of the UK.

International examples show that alternative models are available for growing the economies of our cities and towns that have the character of a challenging, bottom-up insurgency – a stark contrast to the conservative models of growth being offered by the new Local Enterprise Partnerships and Government departments[1]. In an economic insurgency, traditional, hierarchical institutions and frameworks come under attack from below as new economies take shape and start to re-shape places from within.

Following the financial crisis of 2008, Western governments have struggled to develop consistently successful responses to stimulating sustainable growth in post-crash economies[2]. In the UK, the Government’s ‘local growth’ white paper appeared to promote a return to pre-crash methods of top-down economic development with an increased role for the private sector, despite the rhetorical references to a ‘new localism’[3] and economic ideas of subsidiarity and sustainability.[4] However, despite these contradictions, recent Government espousals have the potential to create an environment in which more radical approaches to economic development are becoming possible. This presentation argues that an economic insurgency is a necessary next step in local economic development in the UK.

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[1] Department for Business, Innovation and Skills (2010) Local Growth,London: HMSO

[2] Florida, R. (2010) The Great Reset: how new ways of living and working drive post-crash prosperity, New York: Harper Collins

[3] Bentley, G., Bailley, D. & Shutt, J. (2010) From RDAs to LEPs: A New Localism? Case Examples of West Midlands and Yorkshire in Local Economy, Vol. 25, No.7, pp. 535-537

[4] Schumacher, E.F. (1973/1993) Small is beautiful: a study of economics as if people mattered,London: Vintage

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This research revealed that the greening policies of the Bonnaroo Festival are translated into su... more This research revealed that the greening policies of the Bonnaroo Festival are translated into sustainable event practice through: educational activities for volunteers and festival-goers, the creation of spaces of hyper-sustainability within the event and the embedding of green issues into the core values of the event. By using micro-ethnographic methods within a qualitative case study to compare the rhetoric of the festival with the practices occurring within it, the researchers have been able to make a number of recommendations for continuing and deepening the greening policies of this event, including a need to increase the scope and influence of the spaces of hyper-sustainability within the festival so as to broaden their localised impact and increasing direct engagement with festival goers on environmental issues.

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Peripherality in tourism has traditionally been a concept used to contrast remote, economically d... more Peripherality in tourism has traditionally been a concept used to contrast remote, economically disadvantaged, often exotic locations, with the prosperous tourism generating core(s) of northern, western nations. Dependency theory highlights the tension that this creates between nations and populations whose relationships are constructed on the basis of inequality (Britton 1982). This ‘core-periphery conflict’ has produced global landscapes of tourism governance that reflect these inequalities (Jordan 2004).

There have been relatively few attempts to study the governance of domestic tourism within the context of core-periphery theory (CPT). This is a significant omission in tourism and governance literature as domestic tourism at the local level also manifests economic and social inequalities which can lead to conflict (Weaver 1998, Bianchi 2002).

This paper examines the historical and contemporary development of British seaside towns, and the governance of tourism in these towns from a CPT perspective, concentrating on three historical periods. Firstly, the mid 19th century in which their development was tied to the growth of British industrial centres. Secondly, the period in the second half of the 20th century when the growth of southern Mediterranean resorts presented a challenge to seaside towns and, finally, the first two decades of the 21st century in which attempts to regenerate seaside tourism in the UK have been governed by the spatial remits of Regional Development Agencies and the new Local Enterprise Partnerships (Kennell 2010).

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The primary aim of this report was to produce a rigorous estimate of the economic impact of the self-catering accommodation sector in the rural and coastal areas of England. A secondary aim was to generate fresh intelligence about the nature of the sector including its characteristics and its patterns of use.

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