Ayankunle Taiwo | Texas A&M University - Commerce (original) (raw)

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Papers by Ayankunle Taiwo

Research paper thumbnail of Behavioral Intention Towards E-Government in Malaysia

International Journal of Electronic Government Research, 2014

Research paper thumbnail of User acceptance of eGovernment: Integrating risk and trust dimensions with UTAUT model

2012 International Conference on Computer & Information Science (ICCIS), 2012

Abstract Studies suggest that there are factors that affects citizens' behavioural intention ... more Abstract Studies suggest that there are factors that affects citizens' behavioural intention and adoption behaviour towards the use of government e-services. Low patronage of eGovernment has become an issue in developing nations. Therefore, this paper proposes ...

Research paper thumbnail of Locating bottleneck nodes on a large wired local area network

When certain nodes are heavily loaded with clients more than their capacity, slow connection in a... more When certain nodes are heavily loaded with clients more than their capacity, slow connection in accessing network resources is a common complaint on such a computer network with switches as dominant network equipment. In this study, performance simulation model was developed and validated for a federal university in Malaysia. The effect of network parameters such as the processing time on throughput and utilization of the servers and switches on the network was investigated through simulations. In conclusion, results from the simulation model suggest some bottleneck nodes on the network.

Research paper thumbnail of THE THEORY OF USER ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT): A META-ANALYTIC REVIEW OF EMPIRICAL FINDINGS

The unified theory of acceptance and use of technology (UTAUT) proposes that performance expectan... more The unified theory of acceptance and use of technology (UTAUT) proposes that performance expectancy, effort expectancy, and social influence predict behavioral intention towards the acceptance of information technology. The theory further proposes that facilitating conditions and behavioural intention predicts use behavior in the acceptance of information technology. Ever since its inception, the theory has been assessed using different applications, and it has become a dè factor model of measuring user acceptance. Nonetheless, in terms of statistical significant magnitude and direction, reports on the model are diverse. Therefore, in this study, based on 37 selected empirical studies, a meta-analysis was conducted in order to harmonize the empirical evidence.

Research paper thumbnail of Service Quality and Customer Satisfaction in a Telecommunication Service Provider

Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness,... more Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction. A total of 200 current users of a GSM provider participated in this study. Gap analysis was used to determine the perceived importance and satisfaction on each dimension of service quality, and regression analysis was conducted to test the relationship between service quality and levels of customer satisfaction. Results indicated that reliability, responsiveness, assurance and empathy significantly positively influenced customer attitudes in terms of satisfaction and loyalty. In addition, t-test results showed that there was a significant gap between the perceived satisfaction and importance (P-I) on all of the service quality dimensions.

Research paper thumbnail of Corporate Talent Needs and Availability in Malaysian Service Industry

This paper explores perceived gaps between corporate needs and the availability of skills and att... more This paper explores perceived gaps between corporate needs and the availability of skills and attributes among the talent pool of the Malaysian services sector. In Phase I of the study, 169 human resource managers from service companies were surveyed. They were asked to indicate (1) the importance of skills, competencies and characteristics for the service workforce, and (2) the ease of recruiting those with such work skills and talents. In Phase II, focus group sessions and interviews were conducted with 37 Malaysian managers, yielding a qualitative summary of industry needs and talent pool shortages. Findings indicated a gap between industry needs and the availability of important competencies within the pool of prospective workers. Individuals with competencies in communication, information technology and customer relationship management, and those with high motivation and career commitment were most sought by service industry employers.

Research paper thumbnail of The Effect of Team Leader Skills and Competencies Team: A Structural Equation Modelling Approach

Team work has been emphasized as an important way of getting a piece of job done effectively in o... more Team work has been emphasized as an important way of getting a piece of job done effectively in organizations by the participation of every member of the team. However, leadership skills and other factors do affect team performance. This study investigated the factors that influence the effective performance of research clusters team leaders and team members in the Universiti Teknologi PETRONAS (UTP). A survey was conducted and a hundred and seventy six (176) faculty staffs and members of different research cluster in UTP participated in the study. Structural equation modelling (SEM) technique was employed to analyze the data. The outcomes of the study shows that team leaders Human Skills and Team self Evaluation significantly influence the effective performance of the team. Also, team self evaluation have a direct effect on technical skills. Implication for practise and future works was also discussed.

Research paper thumbnail of Behavioral Intention Towards E-Government in Malaysia

International Journal of Electronic Government Research, 2014

Research paper thumbnail of User acceptance of eGovernment: Integrating risk and trust dimensions with UTAUT model

2012 International Conference on Computer & Information Science (ICCIS), 2012

Abstract Studies suggest that there are factors that affects citizens' behavioural intention ... more Abstract Studies suggest that there are factors that affects citizens' behavioural intention and adoption behaviour towards the use of government e-services. Low patronage of eGovernment has become an issue in developing nations. Therefore, this paper proposes ...

Research paper thumbnail of Locating bottleneck nodes on a large wired local area network

When certain nodes are heavily loaded with clients more than their capacity, slow connection in a... more When certain nodes are heavily loaded with clients more than their capacity, slow connection in accessing network resources is a common complaint on such a computer network with switches as dominant network equipment. In this study, performance simulation model was developed and validated for a federal university in Malaysia. The effect of network parameters such as the processing time on throughput and utilization of the servers and switches on the network was investigated through simulations. In conclusion, results from the simulation model suggest some bottleneck nodes on the network.

Research paper thumbnail of THE THEORY OF USER ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT): A META-ANALYTIC REVIEW OF EMPIRICAL FINDINGS

The unified theory of acceptance and use of technology (UTAUT) proposes that performance expectan... more The unified theory of acceptance and use of technology (UTAUT) proposes that performance expectancy, effort expectancy, and social influence predict behavioral intention towards the acceptance of information technology. The theory further proposes that facilitating conditions and behavioural intention predicts use behavior in the acceptance of information technology. Ever since its inception, the theory has been assessed using different applications, and it has become a dè factor model of measuring user acceptance. Nonetheless, in terms of statistical significant magnitude and direction, reports on the model are diverse. Therefore, in this study, based on 37 selected empirical studies, a meta-analysis was conducted in order to harmonize the empirical evidence.

Research paper thumbnail of Service Quality and Customer Satisfaction in a Telecommunication Service Provider

Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness,... more Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction. A total of 200 current users of a GSM provider participated in this study. Gap analysis was used to determine the perceived importance and satisfaction on each dimension of service quality, and regression analysis was conducted to test the relationship between service quality and levels of customer satisfaction. Results indicated that reliability, responsiveness, assurance and empathy significantly positively influenced customer attitudes in terms of satisfaction and loyalty. In addition, t-test results showed that there was a significant gap between the perceived satisfaction and importance (P-I) on all of the service quality dimensions.

Research paper thumbnail of Corporate Talent Needs and Availability in Malaysian Service Industry

This paper explores perceived gaps between corporate needs and the availability of skills and att... more This paper explores perceived gaps between corporate needs and the availability of skills and attributes among the talent pool of the Malaysian services sector. In Phase I of the study, 169 human resource managers from service companies were surveyed. They were asked to indicate (1) the importance of skills, competencies and characteristics for the service workforce, and (2) the ease of recruiting those with such work skills and talents. In Phase II, focus group sessions and interviews were conducted with 37 Malaysian managers, yielding a qualitative summary of industry needs and talent pool shortages. Findings indicated a gap between industry needs and the availability of important competencies within the pool of prospective workers. Individuals with competencies in communication, information technology and customer relationship management, and those with high motivation and career commitment were most sought by service industry employers.

Research paper thumbnail of The Effect of Team Leader Skills and Competencies Team: A Structural Equation Modelling Approach

Team work has been emphasized as an important way of getting a piece of job done effectively in o... more Team work has been emphasized as an important way of getting a piece of job done effectively in organizations by the participation of every member of the team. However, leadership skills and other factors do affect team performance. This study investigated the factors that influence the effective performance of research clusters team leaders and team members in the Universiti Teknologi PETRONAS (UTP). A survey was conducted and a hundred and seventy six (176) faculty staffs and members of different research cluster in UTP participated in the study. Structural equation modelling (SEM) technique was employed to analyze the data. The outcomes of the study shows that team leaders Human Skills and Team self Evaluation significantly influence the effective performance of the team. Also, team self evaluation have a direct effect on technical skills. Implication for practise and future works was also discussed.