Muslim Amin | Taylor's University (original) (raw)

Papers by Muslim Amin

International Journal of Business Innovation and Research

Journal of Financial Reporting and Accounting

Purpose The purpose of this study is to describe and analyse the effect of a set of determinants ... more Purpose The purpose of this study is to describe and analyse the effect of a set of determinants on initial trust and behavioural intention to use financial robo-advisors (FRAs). Design/methodology/approach The theory of perceived risk and the behavioural finance paradigm were used to develop a conceptual model of retail investors’ initial trust in FRAs. Data collected from 554 young retail investors (YRIs) from Sweden and Malaysia were analysed using structural equation modelling. Findings The results of this study indicate that the amount of public information, social media information-seeking and a rational decision style are significantly related to initial trust in FRAs, which in turn is significantly and positively related to the behavioural intention to use this technology. However, none of the risks under study significantly affect the initial trust in FRAs. Practical implications Information is vital to inducing YRIs to rely on FRAs, so the more public and social media info...

International Journal of Organizational Analysis

PurposeThis study aims to investigate to role of empowering leadership and psychological empowerm... more PurposeThis study aims to investigate to role of empowering leadership and psychological empowerment on nurses' work engagement and affective commitment.Design/methodology/approachSelf-administered questionnaire data from 231 nurses working in a university hospital in Saudi Arabia were analysed using a cross-sectional research design using structural equation modelling (SEM) to assess the relationship between empowering leadership (EL), affective commitment (AC) and work engagement (WE) while testing for the mediating role of psychological empowerment (PE).FindingsSEM analysis demonstrated that EL significantly relates to AC. AC similarly significantly relates to WE. Further, the results showed that PE substantially mediates the relationship between EL and WE. There is no significant direct relationship found between EL and WE.Practical implicationsThe study findings are essential for nursing managers. They illustrate that nurses become more committed to their organisation and, ...

Cogent Business & Management, 2022

International Journal of Bank Marketing, 2013

PurposeThe purpose of this study is to investigate customer satisfaction and its effect on image,... more PurposeThe purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.Design/methodology/approachThe study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer segments (Muslims and non‐Muslims).FindingsThe results indicate that customer satisfaction has a significant relationship with image, image has a significant relationship with trust, and trust has a significant relationship with customer loyalty for both customer segments. Furthermore, significant differences occur in the effect of customer satisfaction on image, image on trust, and trust on customer loyalty between Muslim and non‐Muslim customers.Practical implicationsThe findings suggest that Muslim customers establish relationships with Islamic banks because they trust that Islamic banks are Shariah compliant. Therefore, providing secure banking products that are fully compliant with Islamic principles are ...

Marketing Education Review

Enterprise Information Systems

International Journal of Bank Marketing

PurposeThis study investigates how entrepreneurial leadership fosters market orientation, bank in... more PurposeThis study investigates how entrepreneurial leadership fosters market orientation, bank innovativeness and bank performance; it also investigates how market orientation contributes to brand orientation, bank innovativeness and bank performance.Design/methodology/approachIn total, 1500 questionnaires were distributed to 100 bank branches in Indonesia (500 to managers and 1000 to employees); 300 responses (20% response rate) were used for further statistical analysis.FindingsThe results confirmed the existence of relationships among entrepreneurial leadership, market orientation, bank innovativeness, brand orientation and bank performance. The role of entrepreneurial leadership in fostering market orientation, bank innovativeness, brand orientation and bank performance demonstrates that leaders can motivate employees to complete their tasks.Practical implicationsThe findings suggest that entrepreneurial leadership, new ideas and innovative products and services can foster bank ...

Journal of Financial Services Marketing

The Service Industries Journal, 2012

The Editorial Team and Editorial Board of the Service Industries Journal wish to acknowledge the ... more The Editorial Team and Editorial Board of the Service Industries Journal wish to acknowledge the valuable help provided to our journal by each and every one of the ad hoc reviewers that have evaluated submitted manuscripts. The journal could not exist without your contribution. Many thanks from Eileen Bridges, Editor-in-Chief, Associate Editors John Bryson, Domingo Ribeiro, Mark Rosenbaum, and Youjae Yi, and our Editorial Board, who are named on our inside front cover and on our website: http://www.tandfonline.com/toc/fsij20/current

International Journal of Workplace Health Management

PurposeThis paper aims to examine the effect of leader–member exchange (LMX) and work–family enri... more PurposeThis paper aims to examine the effect of leader–member exchange (LMX) and work–family enrichment (WFE) on anxiety and depression, social functioning and loss of confidence as three dimensions of mental health. Furthermore, the paper aims to investigate telework and information and communication technology-based mobile work (TICTM) as a moderator of the effects of LMX and WFE on mental health.Design/methodology/approachData were collected from 214 Bangladeshi employees in the public and private sectors via an online survey. The partial least squares structural equation modeling (PLS-SEM) and multi-group analysis were performed to gauge the abovementioned linkages.FindingsThe findings reveal that LMX fosters employees' social functioning while it mitigates their losing confidence. The findings further indicate that WFE enhances social functioning while alleviating anxiety and depression. However, TICTM did not act as a moderator of the effects of LMX and WFE on three dimens...

Journal of Hospitality and Tourism Technology, 2021

Purpose-Travelers are increasingly planning trips using smart travel planning apps to manage trav... more Purpose-Travelers are increasingly planning trips using smart travel planning apps to manage travelrelated activities. They obtain their preferred tour itineraries with the use of these apps and subsequently choose their tour destinations. Therefore, the purpose of this study is to investigate the effects of smart tour itineraries on travelers and explain what drives the continual use of them. Design/methodology/approach-Drawing on the unified theory of acceptance and the use of technology model and experiential consumption (UTAUT), the authors conducted this study in Malaysia with a sample of 307 travelers who are familiar with the use of mobile apps. Findings-The results confirmed that all the UTAUT dimensions except the facilitating condition are significantly related to the intention to use the itinerary. Both the hedonic and utilitarian values in personal consumption significantly motivate the travelers in the behavioral intention to use the itinerary. Originality/value-This paper offers a good explanation of how the itinerary plans can be used by examining the theories behind the current app's usage. Many researchers have examined the adoption of the smart travel apps, which has rarely been tied to the antecedents that drive how the travelers use itineraries that are designed by the smart travel apps. This study contributes to the research regarding using the mobile travel apps by developing an integrative model to explain the traveler intentions to use smart travel itineraries.

Tourism Review, 2021

Purpose This study aims to analyze low-cost-carrier (LCC) passengers’ comments about their flight... more Purpose This study aims to analyze low-cost-carrier (LCC) passengers’ comments about their flight experience on Asian LCCs. Design/methodology/approach A netnography approach was used to review and content analyzed 230 LCC passengers’ negative feedback on the TripAdvisor website. Findings LCC service failures generated 17 different negative emotions; among them, shock, disappointment and surprise were the most frequent emotions felt by passengers. Practical implications Maintaining a high level of customer service and ensuring easy access to information reduces LCC passenger’s negative emotions and meets LCC passengers’ service expectations and satisfaction. This study provides guidelines for the LCCs management who want to implement a netnography technique as a marketing research strategy. Originality/value A better understanding of this concept will help the LCCs industry to build a robust business model than competitors, maintain their competitive advantages in the global market ...

International Journal of Contemporary Hospitality Management, 2020

Purpose This study aims to examine the interrelationships between the dimensions of perceived val... more Purpose This study aims to examine the interrelationships between the dimensions of perceived value, including functional, emotional and social values. The mediating role of emotional value between functional and social values and satisfaction have been hypothesized and tested. In addition, this study examines the moderating role of social value for the effect of emotional value on satisfaction. Design/methodology/approach Data for this study were collected from guests staying at two traditional guesthouses in Kashan, Iran. The authors applied partial least squares structural equation modeling to analyze 316 questionnaires completed by participants and for hypotheses testing. Findings The authors found positive and direct effects of all dimensions of perceived value on satisfaction. Moreover, the results indicated positive and significant indirect effects for functional and social values on satisfaction through emotional value. The findings demonstrated positive and strong effects o...

International Journal of Bank Marketing, 2016

Purpose – The purpose of this paper is to examine the internet banking service quality and its im... more Purpose – The purpose of this paper is to examine the internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. Design/methodology/approach – A total of 1,000 questionnaires were distributed for internet banking customers and 520 were returned (resulting 52 percentage of response rate). Findings – The results confirmed that the all four dimensions (personal need, site organization, user friendliness, and efficiency of website) are distinct constructs. The results also indicated that internet banking service quality consisting of four dimensions has appropriate reliability and each dimensions has a positive significant relationship with internet banking service quality. The efficiency of banking website is the important aspect of internet banking service quality. The finding found that the relationship between internet banking service quality, e-customer satisfaction and e-customer loyalty are significant. Practical implications – The res...

International Journal of Innovation and Learning, 2015

The importance of online consumer behavioural retention among different group has been recognised... more The importance of online consumer behavioural retention among different group has been recognised as an issue for online marketer in light of expansion of e-commerce and implication for online retailing innovativeness and continuous improvements. As such, gender differences beg attention for further studies in internet retiling context. This study endeavours to examine the impact of perceived ease of use (PEOU), perceived usefulness (PU) and trust propensity on repurchase intention (RI) in which the role of gender differences is concerned with implication of website innovativeness. The online and offline surveys among Malaysian online shoppers performed to empirically test the proposed research framework with a total of 300 valid questionnaires. The findings suggest that there is significant difference between males and females in determining RI, thus, gender can be used to predict RI. Moreover, PU and trust propensity found to be key predictor factors in online shopping behavioural intention while PEOU does not. Specifically, gender differences between males and females found higher in trust propensity rather than PU, PEOU and overall RI. The social implication, practical implication and theoretical contribution of research with concern of limitation are discussed.

J. for Global Business Advancement, 2013

The focus of this study is to explore the antecedents of online repurchase intention (RI) of univ... more The focus of this study is to explore the antecedents of online repurchase intention (RI) of university students in Malaysia. The aim of this study is to examine online RI, specifically to examine the impact of prepurchase user perceptions of attributes, pre-purchase user attitudes and postpurchase user attitudes on RI. This study managed to collect 318 completed online questionnaires from internet shoppers. Multiple Regression Analysis (Stepwise Method) was deployed to statistically test the proposed hypotheses. We found that perceived value and perceived risk are not predictor factors towards RI among experienced online shoppers. Interestingly, PU, PEOU, privacy concern, internet literacy/affinity and satisfaction were positively significant factors in predicting RI. This study considers a few studies' attempts to empirically examine the impact of pre-purchase user perceptions of attributes, pre-purchase user attitudes and post-purchase user attitudes on repurchase intention. The research limitations, contribution and managerial implications are discussed.

International Journal of Islamic and Middle Eastern Finance and Management, 2008

PurposeThis study attempts to examine the relationship between service quality perception and cus... more PurposeThis study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach.Design/methodology/approachThis model starts with SERVQUAL measurement scales consisting of six dimensional structures: tangibles, reliability, responsiveness, assurance, and empathy, and plus the compliance dimensions to measure Malaysian Islamic banking service quality. Respondents are the customers (Muslim and non‐Muslim) who visit the bank counters. They must have an account with one of the full‐fledged Islamic banking and dual‐banking systems.FindingsThe results showed that the proportion of Malaysian Muslims' awareness of the Islamic banking products and services were high compared to non‐Muslim customers. The majority of the Islamic banking customers were satisfied with the overall service quality provided by their banks. The findings suggest that the standard model of Islamic banking service quality ...