Ruth Sabina | Taylor's University (original) (raw)
Ruth Sabina Francis, is a Programme Director and Lecturer at the School of Hospitality, Tourism and Events, Faculty of Social Sciences and Leisure Management, Taylor's University. She holds a Doctrate in Hospitality and Tourism from Taylor's University. A trainer and lecturer by profession Ruth hails from India with her stint in Hotel Industry and teaching experience.
Address: No.1, Jalan Taylors, Subang Jaya, Selangor, Malaysia
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The hotel industry in Malaysia is under constant pressure to develop strategies for employee rete... more The hotel industry in Malaysia is under constant pressure to develop strategies for employee retention. The dearth of qualified managerial and non-managerial human resources posits a threat to the job performance of hotel employees and thereby the industry itself. This study examines how hotel employees in Kuala Lumpur perceive their emotional intelligence, organisation support, organisational citizenship behaviour and job performance and the causal relationship among these variables. A total of 100 employees from various hotel departments participated in this study. The data collected was analysed using the Partial Least Square modelling with Adanco software. Results reveal that there is a significant positive relationship between emotional intelligence, perceived organisation support, organisational citizenship behaviour and job performance. The hotel employee's emotional intelligence and psychological empowerment positively influence their job performance through their organisational citizenship behaviour. The findings of this study proposes a number of theoretical and managerial implementations.
The success of the hospitality industry is dependent on its employees and their management toward... more The success of the hospitality industry is dependent on its employees and their management towards the achievement of the organization's objectives. One of the perplexing concerns gripping the hotel industry is the dearth of qualified managerial and non-managerial human resources that drastically affects the job performance of the hotel employees and the organization as a whole. In the hospitality industry, especially hotels, where guests are treated with passion, the employees' organizational citizenship behaviour plays a crucial role to influence their job performance. This study is aimed at investigating the employees' psychological empowerment traits and their organizational citizenship behavior traits that influence their job performance. The conceptual model of the study is based on social exchange theory. The study's propositions will help review the policies of the hotel industry in terms of human resource management, add value to the existing body of literature, and give strategies for managers and supervisors in the hotel industry to achieve the desired performance through their employees.
The Massive Open Online Course (MOOC) bug bit the Taylor’s University School of Hospitality, Tour... more The Massive Open Online Course (MOOC) bug bit the Taylor’s University School of
Hospitality, Tourism and Culinary Arts and in November 2016 the school launched
the one of its kind MOOC in Hotel Housekeeping Operations. MOOC in the field of
Hotel Housekeeping provides a wider platform to showcase the module that is really
not very well embraced by the students. The course was designed for anyone who
wants to pursue a career in the Housekeeping department in the hospitality industry.
Key Words: MOOC, Housekeeping, Hotel, Hospitality Industry
The hotel industry in Malaysia is under constant pressure to develop strategies for employee rete... more The hotel industry in Malaysia is under constant pressure to develop strategies for employee retention. The dearth of qualified managerial and non-managerial human resources posits a threat to the job performance of hotel employees and thereby the industry itself. This study examines how hotel employees in Kuala Lumpur perceive their emotional intelligence, organisation support, organisational citizenship behaviour and job performance and the causal relationship among these variables. A total of 100 employees from various hotel departments participated in this study. The data collected was analysed using the Partial Least Square modelling with Adanco software. Results reveal that there is a significant positive relationship between emotional intelligence, perceived organisation support, organisational citizenship behaviour and job performance. The hotel employee's emotional intelligence and psychological empowerment positively influence their job performance through their organisational citizenship behaviour. The findings of this study proposes a number of theoretical and managerial implementations.
The success of the hospitality industry is dependent on its employees and their management toward... more The success of the hospitality industry is dependent on its employees and their management towards the achievement of the organization's objectives. One of the perplexing concerns gripping the hotel industry is the dearth of qualified managerial and non-managerial human resources that drastically affects the job performance of the hotel employees and the organization as a whole. In the hospitality industry, especially hotels, where guests are treated with passion, the employees' organizational citizenship behaviour plays a crucial role to influence their job performance. This study is aimed at investigating the employees' psychological empowerment traits and their organizational citizenship behavior traits that influence their job performance. The conceptual model of the study is based on social exchange theory. The study's propositions will help review the policies of the hotel industry in terms of human resource management, add value to the existing body of literature, and give strategies for managers and supervisors in the hotel industry to achieve the desired performance through their employees.
The Massive Open Online Course (MOOC) bug bit the Taylor’s University School of Hospitality, Tour... more The Massive Open Online Course (MOOC) bug bit the Taylor’s University School of
Hospitality, Tourism and Culinary Arts and in November 2016 the school launched
the one of its kind MOOC in Hotel Housekeeping Operations. MOOC in the field of
Hotel Housekeeping provides a wider platform to showcase the module that is really
not very well embraced by the students. The course was designed for anyone who
wants to pursue a career in the Housekeeping department in the hospitality industry.
Key Words: MOOC, Housekeeping, Hotel, Hospitality Industry