Marijn Jansen | Delft University of Technology (original) (raw)
Papers by Marijn Jansen
E-government research has become a recognized research domain and many policies and strategies ar... more E-government research has become a recognized research domain and many policies and strategies are formulated for e-government implementations. Most of these target the next few years and limited attention has been giving to the long term. The eGovRTD2020, a European Commission co-funded project, investigated the future research on e-government driven by changing circumstances and the evolution of technology. This project consists of an analysis of the state of play, a scenario-building, a gap analysis and a roadmapping activity.
This event-driven architecture uses decentralized intelligence to orchestrate services across a n... more This event-driven architecture uses decentralized intelligence
to orchestrate services across a network of public agencies, without compromising the individual agencies’ autonomy.
IFIP Advances in Information and Communication Technology, 2013
International Journal of Electronic Government Research, 2000
Companies are required by law to report all kinds of information to various public agencies. Sinc... more Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands independent of each other, companies have to report information to various agencies in different ways. Accordingly, governments are initiating programs that aim to transform business-to government information exchange to reduce the administrative burden for companies and improve the accountability at the same time. Yet little research is available on the type of transformations needed and the role of the infrastructure. Drawing on a case study, this paper investigates the interplay between technical infrastructure and transformation. In this case study an information brokerage infrastructure based on the Extensible Business Reporting Language (XBRL) was developed providing a one stop shop for companies and public agencies. The case study shows that the infrastructure should be flexible enough to accommodate changes over time but stable enough to attract a large user-base. The increase in efficiency and effectiveness of information exchange processes requires extensive transformation from both public and private parties.
Lecture Notes in Computer Science, 2011
The ongoing financial crisis is forcing governments to consider leaner (less resource intensive) ... more The ongoing financial crisis is forcing governments to consider leaner (less resource intensive) forms of public service delivery. This is a difficult process, especially since recent private sector scandals demand that governments become also more vigilant. Public-private collaboration (PPC) needs to address this "lean yet vigilant" challenge. However, PPCs have proven to take a long time to establish and bring to fruition. Hurdles that delay the achievement of goals include the need to agree on standards in an environment with heterogeneous interests, changing laws and unclear revenue models. While literature on managing PPC hints towards the need for both compulsory measures (plan-driven, restrictive) and adaptive measures (learning-driven, leeway), case studies illustrating how these measures can be integrated in practice are scarce. Drawing on the Standard Business Reporting case in the Netherlands, this paper shows that both compulsory and adaptive measures are necessary to advance in multi-actor standardization processes. Our findings indicate that PPC managers need to impose with leeway by taking an engineering approach to architecture development yet providing leeway in the details.
Maintaining regulatory compliance is an increasing area of concern for business. Legal Knowledge ... more Maintaining regulatory compliance is an increasing area of concern for business. Legal Knowledge Management systems that combine repositories of legislation with legal ontologies, can support the work of in-house compliance managers. But there are challenges to overcome, of interpreting legal knowledge and mapping that knowledge onto business processes, and developing systems that can adequately handle the complexity with clarity and ease. In this paper we extend the Legal Knowledge Management system Eunomos to deal with alternative interpretations of norms connecting it with Business Process Management systems. Moreover, we propose a workflow involving the different roles in a company, which takes legal interpretation into account in mapping norms and processes, and uses Eunomos as a support.
E-government research has become a recognized research domain and many policies and strategies ar... more E-government research has become a recognized research domain and many policies and strategies are formulated for e-government implementations. Most of these target the next few years and limited attention has been giving to the long term. The eGovRTD2020, a European Commission co-funded project, investigated the future research on e-government driven by changing circumstances and the evolution of technology. This project consists of an analysis of the state of play, a scenario-building, a gap analysis and a roadmapping activity.
... Marijn Janssen Roland Traunmuller University of Koblenz-Landau, Germany University of Washing... more ... Marijn Janssen Roland Traunmuller University of Koblenz-Landau, Germany University of Washington, USA Delft University of Technology, The Netherlands University of Linz, Austria Program Committee Ashraf Hassan Abdelwahab Shadi Al-Khamayseh Vincenzo Ambriola ...
Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance - ICEGOV '13, 2013
Proceedings of the 13th Annual International Conference on Digital Government Research - dg.o '12, 2012
Collaborative networks comprising both public and private organisations are seen as the contempor... more Collaborative networks comprising both public and private organisations are seen as the contemporary form of organising public action. However, in these networks, public organisations and private organisations bring in different approaches to their operations and interactions with other parties. These different approaches provide different and sometimes competing directions for the coordination of public-private collaborations. In this paper, we discuss the background of public-private collaboration and conduct an explorative case study in which innovation in data sharing between multiple stakeholders in global trade networks leads to issues in the functionality on the boundary between public and private data. A shift in boundaries and a higher dependence on other actors is the result of a digital infrastructure innovation with both public and private components. We found that hierarchical and market governance modes are both present and offer competing directions for operating on the public-private boundary. The case study results show the need for a public-private governance approach to deal with the issues that arise at the boundary between the two sectors. A major issue there is how public or community services that are provided by a private party can be upheld while at the same time providing a revenue model for the businesses involved.
2014 47th Hawaii International Conference on System Sciences, 2014
ABSTRACT Recent scandals have stressed the need for information sharing among companies and gover... more ABSTRACT Recent scandals have stressed the need for information sharing among companies and governments. The sharing of information is not easy as companies want to keep their administrative burden low, whereas governments need high information quality. These drivers have resulted in the initiating of programs for developing infrastructures for information sharing. In these programs public and private organizations work together to create infrastructures satisfying the needs of both companies and governments. The creation of business-to-government information sharing is complex and meets many organizational and technical challenges. Information sharing requires that existing information assets are used and combined, information sharing and processing capabilities are used. This would be need to be done repeatedly and rapidly in different sectors. This study investigates the dynamic capabilities necessary to realize the information sharing. Specifically the capabilities for developing the infrastructure and the governance of the infrastructure are investigated. Our analysis shows that companies and public organizations need to create a different set of capabilities to enable information sharing. The creation of information sharing requires extensive knowledge about the existing landscape. The infrastructure should be flexible enough to support the different situations and governance is necessary to ensure that information sharing arrangements are customized for the situation at hand and to make decisions concerning its further development.
ABSTRACT Governments are developing infrastructures to spur e-government development. These e-gov... more ABSTRACT Governments are developing infrastructures to spur e-government development. These e-government infrastructures are based on the notion of ICT as a utility that can be (re-)used by organizations at all levels of government to create their own service provisioning and to facilitate interaction with each other. This paper investigates the development of such infrastructures by looking at regional and national aspects. A cross-country comparative framework is developed and 2 countries are analyzed. We found that infrastructure development in both countries is similar at a global level, yet the governance is different. While Norway aims to enable integration by developing a Business Process Management building block on the national level, in the Netherlands local governments compose and integrate the building blocks with implementation support from the national level. These differences between e- government infrastructure developments of the two countries can be attributed to the degree of centralization of government and the degree of active support given to e-government developments.
ABSTRACT Governments are developing infrastructures to accelerate online service delivery. Servic... more ABSTRACT Governments are developing infrastructures to accelerate online service delivery. Service infrastructures are shared facilities that can be used and configured in such a way that different public organizations are able to create their own online services. This paper investigates the governance and architecture of these infrastructure developments by conducting a cross-country analysis. We developed a comparative framework for analyzing two countries that share many institutional similarities: Norway and the Netherlands. Furthermore, the typical complexities of infrastructure development are analyzed and trade-offs are identified. We found many similarities between the service infrastructure development and architecture in the two countries, but as a result of the governance being different, differences in e-services development could be observed. While Norway enables integration of building blocks into e-government initiatives of individual government organizations by developing a Business Process Management building block on the national level, in the Netherlands local governments integrate the building blocks with implementation support from the national level. The differences in governance between the two countries lead to different ways of e-government infrastructure development and, ultimately, to different ways of e-services delivery. Governance is thus an important contingency influencing infrastructure development. A key element for advancing infrastructure development is to ensure the complementarity of IT architecture and governance.
ABSTRACT After having realized an online presence and transaction facilities, the attention of go... more ABSTRACT After having realized an online presence and transaction facilities, the attention of governments is shifting towards creating coherent and consistent channels to interact with their citizens and businesses. Governmental organizations can utilize a diversity of channels ...
Lecture Notes in Computer Science, 2010
E-government research deals with 'wicked' problems that require multidisciplinary approaches to g... more E-government research deals with 'wicked' problems that require multidisciplinary approaches to gain a full understanding. One of the main challenges of e-government is to induce change in the structure of public organizations to realize its full potential. This paper investigates e-government induced change using two complementary theoretical lenses applied to an egovernment case study. We use organization theories to explore aspects of organizational structure that may change when implementating e-government and structuration theory to investigate how these aspects are affected by human action within its social structure. This combination allows us to investigate the discrepancy between the ambitions of e-government induced change and the actual changes accomplished in practice. Our analysis shows that using these two frames gives us better insight into the thorny subject of e-government than using a single theory. Further research should look into how these theories can be used to deepen our knowledge of e-government.
E-government research has become a recognized research domain and many policies and strategies ar... more E-government research has become a recognized research domain and many policies and strategies are formulated for e-government implementations. Most of these target the next few years and limited attention has been giving to the long term. The eGovRTD2020, a European Commission co-funded project, investigated the future research on e-government driven by changing circumstances and the evolution of technology. This project consists of an analysis of the state of play, a scenario-building, a gap analysis and a roadmapping activity.
This event-driven architecture uses decentralized intelligence to orchestrate services across a n... more This event-driven architecture uses decentralized intelligence
to orchestrate services across a network of public agencies, without compromising the individual agencies’ autonomy.
IFIP Advances in Information and Communication Technology, 2013
International Journal of Electronic Government Research, 2000
Companies are required by law to report all kinds of information to various public agencies. Sinc... more Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands independent of each other, companies have to report information to various agencies in different ways. Accordingly, governments are initiating programs that aim to transform business-to government information exchange to reduce the administrative burden for companies and improve the accountability at the same time. Yet little research is available on the type of transformations needed and the role of the infrastructure. Drawing on a case study, this paper investigates the interplay between technical infrastructure and transformation. In this case study an information brokerage infrastructure based on the Extensible Business Reporting Language (XBRL) was developed providing a one stop shop for companies and public agencies. The case study shows that the infrastructure should be flexible enough to accommodate changes over time but stable enough to attract a large user-base. The increase in efficiency and effectiveness of information exchange processes requires extensive transformation from both public and private parties.
Lecture Notes in Computer Science, 2011
The ongoing financial crisis is forcing governments to consider leaner (less resource intensive) ... more The ongoing financial crisis is forcing governments to consider leaner (less resource intensive) forms of public service delivery. This is a difficult process, especially since recent private sector scandals demand that governments become also more vigilant. Public-private collaboration (PPC) needs to address this "lean yet vigilant" challenge. However, PPCs have proven to take a long time to establish and bring to fruition. Hurdles that delay the achievement of goals include the need to agree on standards in an environment with heterogeneous interests, changing laws and unclear revenue models. While literature on managing PPC hints towards the need for both compulsory measures (plan-driven, restrictive) and adaptive measures (learning-driven, leeway), case studies illustrating how these measures can be integrated in practice are scarce. Drawing on the Standard Business Reporting case in the Netherlands, this paper shows that both compulsory and adaptive measures are necessary to advance in multi-actor standardization processes. Our findings indicate that PPC managers need to impose with leeway by taking an engineering approach to architecture development yet providing leeway in the details.
Maintaining regulatory compliance is an increasing area of concern for business. Legal Knowledge ... more Maintaining regulatory compliance is an increasing area of concern for business. Legal Knowledge Management systems that combine repositories of legislation with legal ontologies, can support the work of in-house compliance managers. But there are challenges to overcome, of interpreting legal knowledge and mapping that knowledge onto business processes, and developing systems that can adequately handle the complexity with clarity and ease. In this paper we extend the Legal Knowledge Management system Eunomos to deal with alternative interpretations of norms connecting it with Business Process Management systems. Moreover, we propose a workflow involving the different roles in a company, which takes legal interpretation into account in mapping norms and processes, and uses Eunomos as a support.
E-government research has become a recognized research domain and many policies and strategies ar... more E-government research has become a recognized research domain and many policies and strategies are formulated for e-government implementations. Most of these target the next few years and limited attention has been giving to the long term. The eGovRTD2020, a European Commission co-funded project, investigated the future research on e-government driven by changing circumstances and the evolution of technology. This project consists of an analysis of the state of play, a scenario-building, a gap analysis and a roadmapping activity.
... Marijn Janssen Roland Traunmuller University of Koblenz-Landau, Germany University of Washing... more ... Marijn Janssen Roland Traunmuller University of Koblenz-Landau, Germany University of Washington, USA Delft University of Technology, The Netherlands University of Linz, Austria Program Committee Ashraf Hassan Abdelwahab Shadi Al-Khamayseh Vincenzo Ambriola ...
Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance - ICEGOV '13, 2013
Proceedings of the 13th Annual International Conference on Digital Government Research - dg.o '12, 2012
Collaborative networks comprising both public and private organisations are seen as the contempor... more Collaborative networks comprising both public and private organisations are seen as the contemporary form of organising public action. However, in these networks, public organisations and private organisations bring in different approaches to their operations and interactions with other parties. These different approaches provide different and sometimes competing directions for the coordination of public-private collaborations. In this paper, we discuss the background of public-private collaboration and conduct an explorative case study in which innovation in data sharing between multiple stakeholders in global trade networks leads to issues in the functionality on the boundary between public and private data. A shift in boundaries and a higher dependence on other actors is the result of a digital infrastructure innovation with both public and private components. We found that hierarchical and market governance modes are both present and offer competing directions for operating on the public-private boundary. The case study results show the need for a public-private governance approach to deal with the issues that arise at the boundary between the two sectors. A major issue there is how public or community services that are provided by a private party can be upheld while at the same time providing a revenue model for the businesses involved.
2014 47th Hawaii International Conference on System Sciences, 2014
ABSTRACT Recent scandals have stressed the need for information sharing among companies and gover... more ABSTRACT Recent scandals have stressed the need for information sharing among companies and governments. The sharing of information is not easy as companies want to keep their administrative burden low, whereas governments need high information quality. These drivers have resulted in the initiating of programs for developing infrastructures for information sharing. In these programs public and private organizations work together to create infrastructures satisfying the needs of both companies and governments. The creation of business-to-government information sharing is complex and meets many organizational and technical challenges. Information sharing requires that existing information assets are used and combined, information sharing and processing capabilities are used. This would be need to be done repeatedly and rapidly in different sectors. This study investigates the dynamic capabilities necessary to realize the information sharing. Specifically the capabilities for developing the infrastructure and the governance of the infrastructure are investigated. Our analysis shows that companies and public organizations need to create a different set of capabilities to enable information sharing. The creation of information sharing requires extensive knowledge about the existing landscape. The infrastructure should be flexible enough to support the different situations and governance is necessary to ensure that information sharing arrangements are customized for the situation at hand and to make decisions concerning its further development.
ABSTRACT Governments are developing infrastructures to spur e-government development. These e-gov... more ABSTRACT Governments are developing infrastructures to spur e-government development. These e-government infrastructures are based on the notion of ICT as a utility that can be (re-)used by organizations at all levels of government to create their own service provisioning and to facilitate interaction with each other. This paper investigates the development of such infrastructures by looking at regional and national aspects. A cross-country comparative framework is developed and 2 countries are analyzed. We found that infrastructure development in both countries is similar at a global level, yet the governance is different. While Norway aims to enable integration by developing a Business Process Management building block on the national level, in the Netherlands local governments compose and integrate the building blocks with implementation support from the national level. These differences between e- government infrastructure developments of the two countries can be attributed to the degree of centralization of government and the degree of active support given to e-government developments.
ABSTRACT Governments are developing infrastructures to accelerate online service delivery. Servic... more ABSTRACT Governments are developing infrastructures to accelerate online service delivery. Service infrastructures are shared facilities that can be used and configured in such a way that different public organizations are able to create their own online services. This paper investigates the governance and architecture of these infrastructure developments by conducting a cross-country analysis. We developed a comparative framework for analyzing two countries that share many institutional similarities: Norway and the Netherlands. Furthermore, the typical complexities of infrastructure development are analyzed and trade-offs are identified. We found many similarities between the service infrastructure development and architecture in the two countries, but as a result of the governance being different, differences in e-services development could be observed. While Norway enables integration of building blocks into e-government initiatives of individual government organizations by developing a Business Process Management building block on the national level, in the Netherlands local governments integrate the building blocks with implementation support from the national level. The differences in governance between the two countries lead to different ways of e-government infrastructure development and, ultimately, to different ways of e-services delivery. Governance is thus an important contingency influencing infrastructure development. A key element for advancing infrastructure development is to ensure the complementarity of IT architecture and governance.
ABSTRACT After having realized an online presence and transaction facilities, the attention of go... more ABSTRACT After having realized an online presence and transaction facilities, the attention of governments is shifting towards creating coherent and consistent channels to interact with their citizens and businesses. Governmental organizations can utilize a diversity of channels ...
Lecture Notes in Computer Science, 2010
E-government research deals with 'wicked' problems that require multidisciplinary approaches to g... more E-government research deals with 'wicked' problems that require multidisciplinary approaches to gain a full understanding. One of the main challenges of e-government is to induce change in the structure of public organizations to realize its full potential. This paper investigates e-government induced change using two complementary theoretical lenses applied to an egovernment case study. We use organization theories to explore aspects of organizational structure that may change when implementating e-government and structuration theory to investigate how these aspects are affected by human action within its social structure. This combination allows us to investigate the discrepancy between the ambitions of e-government induced change and the actual changes accomplished in practice. Our analysis shows that using these two frames gives us better insight into the thorny subject of e-government than using a single theory. Further research should look into how these theories can be used to deepen our knowledge of e-government.