Michael Pitt | University College London (original) (raw)

Papers by Michael Pitt

Research paper thumbnail of Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory

Buildings

Conventional hospital facility management (FM) focuses on reasonably allocating various resources... more Conventional hospital facility management (FM) focuses on reasonably allocating various resources to support core healthcare services from the perspectives of the FM department and hospital. However, since patients are the main service targets of hospitals, the patients’ demographic and hospitalization information can be integrated to support the patient-centric facility management, aiming at a higher level of patient satisfaction with respect to the hospital environment and services. Taking the pharmaceutical services in hospital inpatient departments as the case, forecasting the pharmaceutical demands based on the admitted patients’ information contributes to not only better logistics management and cost containment, but also to securing the medical requirements of individual patients. In patient-centric facility management, the pharmacy inventory is regarded as the combination of medical resources that are reserved and allocated to each admitted patient. Two forecasting models ar...

Research paper thumbnail of Creating an Inter-Hospital Resilient Network for Pandemic Response Based on Blockchain and Dynamic Digital Twins

2021 Winter Simulation Conference (WSC), 2021

Developing and using the rich data implied by dynamic digital twins and blockchain is relevant to... more Developing and using the rich data implied by dynamic digital twins and blockchain is relevant to manage both patients and medical resources (e.g., doctors/nurses, ventilators etc.) at the COVID-19 and post COVID period. This paper aims at exploring the blockchain solutions for preparing healthcare systems ready for both efficient operation daily and in pandemic through (1) information integration of patient and medical resource flow from healthcare and medical records; (2) optimizing the deployment of such resources based on hospitals, regions and local pandemic levels switching from normal to the outbreak. The main idea is to develop the concepts of the novel framework for creating an inter-hospital resilient network for pandemic response based on blockchain and dynamic digital twin, which will set up innovative ways to best care for patients, protect NHS staff, and support government scientific decisions to beat COVID-19 now and manage the crisis in the future.

Research paper thumbnail of Trends in Retail Centres Recycling Initiatives

The paper intended to examine recycling initiatives of a group of UK retail centre in regards to ... more The paper intended to examine recycling initiatives of a group of UK retail centre in regards to the waste production and recycling initiatives over periods of two years. Method adopted in the study is the collection of primary data obtained from individual shopping centres throughout UK. Review of nine shopping centres merely represents the recycling trends of UK shopping centres, as few shopping centers have only just started their recycling programs. Findings of the study revealed that the sector did show an overall decreasing level of waste production, and waste minimisations were achieved through a variety of recycling initiatives. As a result, the more proficient approach to recycling, the better was the results. The paper also shows that shopping centre recycling does produce positive results. Although the effect of the landfill tax is uncertain but additional incentives and facilities management discipline to shopping centre recycling may be essential to drive the sector wid...

Research paper thumbnail of Understanding the role of obsolescence in PPP/PFI

In 2013 the Guardian newspaper reported that the UK Government had acquired £300 billion worth of... more In 2013 the Guardian newspaper reported that the UK Government had acquired £300 billion worth of capital costs and unitary payments within the formally known Private Finance Initiatives – now Public Private Partnerships. This paper is not about the economics or moral debate upon the success and failures of PPP’s within the UK, but rather the untold story of the impact of obsolescence upon the integral asset systems which support the service delivery. Prisons require supportable and maintainable security systems, the same can be said for government/defence buildings, not to the mention the life critical systems within hospitals and clinics across the country. However, there is an untold story, which is impacting the through life or lifecycle costs to support and maintain key asset systems, driving additional lifecycle expenditures that may be unforeseen. This paper contains evidence of the scale of the financial impact of obsolescence through obsolescence driven investments, not lea...

Research paper thumbnail of Total Quality Facilities Management and Innovation: A Synergistic Approach

The ideas of quality and performance management and innovation in facilities management service p... more The ideas of quality and performance management and innovation in facilities management service provision are not new. Total Quality Management (TQM) is widely recognised throughout the world as a concept capable of providing competitive advantage. Innovation has also received considerable attention as having a crucial role in securing sustainable competitive advantage. However, there has been little consideration of the potential for integration of TQM practices with innovation principles in determining facilities management performance. TQM and innovation appear to corroborate each other and are becoming increasingly important in facilities management. This study takes a theoretical approach to critically review the relationship between TQM and innovation and to determine the relationship between TQM and Innovation in regard to facilities service provision. The theoretical implication is that FM service providers may adopt a synergistic approach to TQM and innovation, leading to sustained competitive advantage in terms of better positioning themselves within the saturated FM marketplace.

Research paper thumbnail of Contractors'Perception of Factors Contributing to Project Delay: Case Studies of Commercial Projects in Klang Valley, …

fbe.um.edu.my, 2011

... IN KLANG VALLEY, MALAYSIA Azlan Shah Ali1 Andrew Smith2, Michael Pitt3 and Chan Hong Choon1 1... more ... IN KLANG VALLEY, MALAYSIA Azlan Shah Ali1 Andrew Smith2, Michael Pitt3 and Chan Hong Choon1 1Faculty ... USLegal, 2010). According to Odeh and Battaineh (2002), client-related delay is the major factor contributing to delays. ...

Research paper thumbnail of The evolution of betterment in the United Kingdom

Journal of Retail and Leisure Property, 2007

The purpose of this paper is to review the new planning gain supplement ' s place in the history ... more The purpose of this paper is to review the new planning gain supplement ' s place in the history of the collection of betterment in the UK and understand how the intertwining strands of revenue collection and planning betterment have interacted to produce different forms of legislation to address the issue. The paper looks historically at the legislation used in past attempts to collect betterment to understand the origins of the planning gain provisions. The legislation in the past has tended to emerge mainly from one or other of the two strands of thought, namely revenue production or to achieve planning aims. The present arrangements appear to have both planning agreements and the revenue arrangements of planning gain supplement running side by side. The paper provides an understanding of this history of the subject and the evolution of betterment within the UK. It is of use to practitioners in placing the current legislation in the context of the historical perspective. The paper updates and extends existing material to cover planning gain supplement introduced by the new act, and puts it in a different context. It should be of interest to academic readers keeping up with the latest developments in legislation, policy makers and the betterment debate, and of interest to practitioners who want background to this new area of work.

Research paper thumbnail of Towards defining shopping centres and their management systems

Journal of Retail & Leisure Property, 2009

He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Exe... more He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Executive Group. He is an associate member of the British Institute of Facilities Management and a member of the Chartered Institute of Building. He is an editor for two leading academic journals in the areas of facilities management and leisure and retail property management investment. He also leads the Facilities Management Research Group at Liverpool John Moores University. He has published many academic papers in various journals and at conferences, seminars and so on.

Research paper thumbnail of Sustainable workplaces and building user comfort and satisfaction

Journal of Corporate Real Estate, 2011

PurposeThis paper aims to examine the role of sustainable buildings in providing healthy workplac... more PurposeThis paper aims to examine the role of sustainable buildings in providing healthy workplaces in physical and perceptual terms.Design/methodology/approachThe paper takes the form of a literature review, considering the history of sustainable development in the built environment and its rationale, then widening the scope to consider sustainable, healthy and productive workplaces.FindingsSustainable construction has focused on environmental sustainability but this may have contributed to improved health, satisfaction and wellbeing amongst building users. Sick building syndrome and poor indoor air are contributory factors to ill health and reduced productivity but this paper suggests that sustainable building practices will reduce these effects, improving the quality of buildings for their occupants.Practical implicationsThis paper argues that building performance measures need to take account of people factors such as employee perceptions and also that the design of workplaces s...

Research paper thumbnail of Technology selection in airport passenger and baggage systems

Facilities, 2002

Design errors in an airport passenger building can be extremely costly. Failure to plan may resul... more Design errors in an airport passenger building can be extremely costly. Failure to plan may result in configurations and systems that are inappropriate for the future. The performance of an optimal building configuration depends to a large extent on the kind of technology provided for the transportation of passengers and baggage. Poorly selected technology can undermine the operational efficiency of a good configuration and vice versa. With massive growth in air travel and the scale of modern passenger buildings, more reliance will be placed on transport technology to achieve acceptable walk distances and travel times. Therefore it is critical to consider in the overall design strategy how a particular building configuration and its associated technology will perform under conditions of change. Good design practice dictates that performance be assessed using multiple criteria over a broad range of possible conditions. The difficulty in predicting future conditions makes the selectio...

Research paper thumbnail of Healthy workplaces: plantscaping for indoor environmental quality

Facilities, 2011

PurposeThe purpose of this paper is to investigate the indoor environmental quality benefits of p... more PurposeThe purpose of this paper is to investigate the indoor environmental quality benefits of plants in offices by undertaking trials using live plants.Design/methodology/approachUsing two offices in the same building, one with plants and one as a control, daily tests were undertaken for relative humidity, carbon dioxide, carbon monoxide and volatile organic compounds (VOCs). Results were analysed to identify any differences between the office with plants and the one without.FindingsRelative humidity increased following the introduction of plants and more significantly following additional hydroculture plants being installed, taking it to within the recommended range. Carbon dioxide was slightly higher in the planted office for the majority of the trial, although there was an overall reduction in both offices. Carbon monoxide levels reduced with the introduction of plants and again with the additional plants. VOC levels were consistently lower in the non‐planted office.Research li...

Research paper thumbnail of Defining Facilities Management (FM) in the Malaysian Perspective

Facilities Management is well defined and understood here in the UK and it is easy to make the sa... more Facilities Management is well defined and understood here in the UK and it is easy to make the same judgement for other modern day countries, where the construction industry is well established and iconic structures dominate the city landscapes. In Malaysia, the picture seems quite different with various professionalisms having there own perspective on the definition of Facilities Management. It will be interesting to see if this research can identify a unifying approach to the concept of Facilities Management within the Malaysian market place.

Research paper thumbnail of Gemini Principles-Based Digital Twin Maturity Model for Asset Management

Sustainability, 2021

Various maturity models have been developed for understanding the diffusion and implementation of... more Various maturity models have been developed for understanding the diffusion and implementation of new technologies/approaches. However, we find that existing maturity models fail to understand the implementation of emerging digital twin technique comprehensively and quantitatively. This research aims to develop an innovative maturity model for measuring digital twin maturity for asset management. This model is established based on Gemini Principles to form a systematic view of digital twin development and implementation. Within this maturity model, three main dimensions consisting of nine sub-dimensions have been defined firstly, which were further articulated by 27 rubrics. Then, a questionnaire survey with 40 experts involved is designed and conducted to examine these rubrics. This model is finally illustrated and validated by two case studies in Shanghai and Cambridge. The results show that the digital twin maturity model is effective to qualitatively evaluate and compare the mat...

Research paper thumbnail of Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory

Buildings, 2022

Conventional hospital facility management (FM) focuses on reasonably allocating various resources... more Conventional hospital facility management (FM) focuses on reasonably allocating various resources to support core healthcare services from the perspectives of the FM department and hospital. However, since patients are the main service targets of hospitals, the patients’ demographic and
hospitalization information can be integrated to support the patient-centric facility management, aiming at a higher level of patient satisfaction with respect to the hospital environment and services.
Taking the pharmaceutical services in hospital inpatient departments as the case, forecasting the pharmaceutical demands based on the admitted patients’ information contributes to not only better logistics management and cost containment, but also to securing the medical requirements of
individual patients. In patient-centric facility management, the pharmacy inventory is regarded as the combination of medical resources that are reserved and allocated to each admitted patient. Two forecasting models are trained to predict the inpatients’ total medical requirement at the beginning of the hospitalization and rectify the patients’ length of stay after early treatment. Specifically, once a patient is admitted to the hospital, certain amounts of medical resources are reserved, according
to the inpatient’s gender, age, diagnosis, and their preliminary expected days in the hospital. The allocated inventory is updated after the early treatment by rectifying the inpatient’s estimated length of stay. The proposed procedure is validated using medical data from eighteen hospitals in a Chinese city. This study facilitates the integration of patient-related information with the conventional FM processes and demonstrates the potential improvement in patients’ satisfaction with better hospital logistics and pharmaceutical services.

Research paper thumbnail of Strategic Facilities Management: Sustainable facilities to provide for air transport growth

In Cib W70 Facilities Management, 2000

Research paper thumbnail of Developing a strategic direction for airports to enable the provision of services to both network and low‐fare carriers

Facilities, 2001

As airports strive to attract new carriers, a new strategic direction is necessary to address the... more As airports strive to attract new carriers, a new strategic direction is necessary to address the differing needs of the two main types of airline – network carriers and low‐cost airlines. The problem for the airport’s manager is compounded by the different management styles and philosophies that operate within the carriers themselves, meaning that the requirements of each airline may be subtly, or even fundamentally, different from one which might be expected to be placed in the same category. For strategic reasons, the facilities manager must understand the fundamental differences that exist between the two types of carrier. Examines the strategic response of Dublin airport to the presence of the two types of carriers requiring different services, and the difficulties faced by airport managers in the provision of the differing levels of service required by different customers. Sets out the strategic differences and suggests the resultant implications for facilities requirements. S...

Research paper thumbnail of Twenty Fifth Annual Pacific-Rim Real Estate Society Conference Melbourne, Australia, 14-16 January 2019 Title: A Socio-Technical Analysis of Agile Workplace Strategy: A Case Study of Implementing Agile Working in the Headquarter of a Construction Company in Central London

The ever-increasing global competition in today’s business world has made it critical for organis... more The ever-increasing global competition in today’s business world has made it critical for organisations to rethink their business practices and value proposition to maintain their competitive advantage. Organisations look for agile strategies to strike an adequate balance between employee satisfaction, wellbeing and productivity in one side and the efficiency and effectiveness of utilising the space on the other side. The fast pace of technology development is considered an enabler for agile working. However, there are very few studies done on analysing the interconnected relationship between the social and technical/technological aspects of agile working. This case study was undertaken on three floors of the headquarter building of a construction and property development company in Central London. The study involved introducing agile working concept in the workplace, including adding social spaces, flexible open plan workstations monitored by Internet of things (IoT) technology i.e...

Research paper thumbnail of Environmental cleaning in UK healthcare since the NHS Plan

Facilities, 2012

PurposeThis paper aims to examine the policy and guidance that was issued, either as a direct res... more PurposeThis paper aims to examine the policy and guidance that was issued, either as a direct result of the NHS Plan, or part of a subsequent initiative, surrounding cleaning in the NHS.Design/methodology/approachA literature review of the Department of Health and related agency web sites was completed. In addition there was a literature review of the relevant academic journals.FindingsThere is a growing evidence base on environmental cleaning in the NHS and more specifically the relationship between environmental cleaning and infection control. This paper has examined the contradiction in the evidence in the suspected correlation between infection control and environmental cleaning. However, one thing that does appear to be consistent is that a performance measure based on an observation (visual) assessment is not a sufficient tool to evaluate the environmental cleanliness of a hospital ward.Practical implicationsWhile the clinical community recognise the contribution of environmen...

Research paper thumbnail of Occupant Feedback on Indoor Environmental Quality in Refurbished Historic Buildings

Academic Journals, Mar 1, 2010

Since the year 2005, Malaysia has been moving away from constructing new buildings in favour of r... more Since the year 2005, Malaysia has been moving away from constructing new buildings in favour of refurbishing historic and old ones. This is due to a number of reasons, including the economic crisis, land limitation and sustainable issues. However, when a historic building is refurbished, there is seldom any methodical study made of the occupants' opinions concerning indoor environmental quality. There are few studies on refurbished buildings on indoor environmental quality (IEQ) which should serve as a key building performance indicator. This study uses a questionnaire to document the occupant's perception towards the indoor environmental condition of six refurbished historic buildings in Malaysia. Analysis was carried out by normalising the data producing a fingerprint for preference as well as the level of importance. A correlation between preferences of the individual occupant score towards the overall buildng condition was also conducted. The paper shows that the questionnaire can be used effectively to survey all of indoor environment aspects as it has the advantage of looking at both negative and positive aspects of the environment. It is believed that this study would assist in the identification of any particular aspect of the environment that requires adjustment and improvement to provide a better internal environment for the occupants.

Research paper thumbnail of Defining facilities management service delivery in UK shopping centres

Journal of Retail and Leisure Property, 2009

Professor of Facilities Management and school head of business development at Liverpool John Moor... more Professor of Facilities Management and school head of business development at Liverpool John Moores University. He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Executive Group. He is also an associate member of the British Institute of Facilities Management and a member of the Chartered Institute of Building. He is an editor for two leading academic journals in the area of facilities management and in leisure and retail property management investment. He also leads the Facilities Management Research Group at Liverpool John Moores University. He has published many academic papers in various journal, conferences, seminars and so on.

Research paper thumbnail of Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory

Buildings

Conventional hospital facility management (FM) focuses on reasonably allocating various resources... more Conventional hospital facility management (FM) focuses on reasonably allocating various resources to support core healthcare services from the perspectives of the FM department and hospital. However, since patients are the main service targets of hospitals, the patients’ demographic and hospitalization information can be integrated to support the patient-centric facility management, aiming at a higher level of patient satisfaction with respect to the hospital environment and services. Taking the pharmaceutical services in hospital inpatient departments as the case, forecasting the pharmaceutical demands based on the admitted patients’ information contributes to not only better logistics management and cost containment, but also to securing the medical requirements of individual patients. In patient-centric facility management, the pharmacy inventory is regarded as the combination of medical resources that are reserved and allocated to each admitted patient. Two forecasting models ar...

Research paper thumbnail of Creating an Inter-Hospital Resilient Network for Pandemic Response Based on Blockchain and Dynamic Digital Twins

2021 Winter Simulation Conference (WSC), 2021

Developing and using the rich data implied by dynamic digital twins and blockchain is relevant to... more Developing and using the rich data implied by dynamic digital twins and blockchain is relevant to manage both patients and medical resources (e.g., doctors/nurses, ventilators etc.) at the COVID-19 and post COVID period. This paper aims at exploring the blockchain solutions for preparing healthcare systems ready for both efficient operation daily and in pandemic through (1) information integration of patient and medical resource flow from healthcare and medical records; (2) optimizing the deployment of such resources based on hospitals, regions and local pandemic levels switching from normal to the outbreak. The main idea is to develop the concepts of the novel framework for creating an inter-hospital resilient network for pandemic response based on blockchain and dynamic digital twin, which will set up innovative ways to best care for patients, protect NHS staff, and support government scientific decisions to beat COVID-19 now and manage the crisis in the future.

Research paper thumbnail of Trends in Retail Centres Recycling Initiatives

The paper intended to examine recycling initiatives of a group of UK retail centre in regards to ... more The paper intended to examine recycling initiatives of a group of UK retail centre in regards to the waste production and recycling initiatives over periods of two years. Method adopted in the study is the collection of primary data obtained from individual shopping centres throughout UK. Review of nine shopping centres merely represents the recycling trends of UK shopping centres, as few shopping centers have only just started their recycling programs. Findings of the study revealed that the sector did show an overall decreasing level of waste production, and waste minimisations were achieved through a variety of recycling initiatives. As a result, the more proficient approach to recycling, the better was the results. The paper also shows that shopping centre recycling does produce positive results. Although the effect of the landfill tax is uncertain but additional incentives and facilities management discipline to shopping centre recycling may be essential to drive the sector wid...

Research paper thumbnail of Understanding the role of obsolescence in PPP/PFI

In 2013 the Guardian newspaper reported that the UK Government had acquired £300 billion worth of... more In 2013 the Guardian newspaper reported that the UK Government had acquired £300 billion worth of capital costs and unitary payments within the formally known Private Finance Initiatives – now Public Private Partnerships. This paper is not about the economics or moral debate upon the success and failures of PPP’s within the UK, but rather the untold story of the impact of obsolescence upon the integral asset systems which support the service delivery. Prisons require supportable and maintainable security systems, the same can be said for government/defence buildings, not to the mention the life critical systems within hospitals and clinics across the country. However, there is an untold story, which is impacting the through life or lifecycle costs to support and maintain key asset systems, driving additional lifecycle expenditures that may be unforeseen. This paper contains evidence of the scale of the financial impact of obsolescence through obsolescence driven investments, not lea...

Research paper thumbnail of Total Quality Facilities Management and Innovation: A Synergistic Approach

The ideas of quality and performance management and innovation in facilities management service p... more The ideas of quality and performance management and innovation in facilities management service provision are not new. Total Quality Management (TQM) is widely recognised throughout the world as a concept capable of providing competitive advantage. Innovation has also received considerable attention as having a crucial role in securing sustainable competitive advantage. However, there has been little consideration of the potential for integration of TQM practices with innovation principles in determining facilities management performance. TQM and innovation appear to corroborate each other and are becoming increasingly important in facilities management. This study takes a theoretical approach to critically review the relationship between TQM and innovation and to determine the relationship between TQM and Innovation in regard to facilities service provision. The theoretical implication is that FM service providers may adopt a synergistic approach to TQM and innovation, leading to sustained competitive advantage in terms of better positioning themselves within the saturated FM marketplace.

Research paper thumbnail of Contractors'Perception of Factors Contributing to Project Delay: Case Studies of Commercial Projects in Klang Valley, …

fbe.um.edu.my, 2011

... IN KLANG VALLEY, MALAYSIA Azlan Shah Ali1 Andrew Smith2, Michael Pitt3 and Chan Hong Choon1 1... more ... IN KLANG VALLEY, MALAYSIA Azlan Shah Ali1 Andrew Smith2, Michael Pitt3 and Chan Hong Choon1 1Faculty ... USLegal, 2010). According to Odeh and Battaineh (2002), client-related delay is the major factor contributing to delays. ...

Research paper thumbnail of The evolution of betterment in the United Kingdom

Journal of Retail and Leisure Property, 2007

The purpose of this paper is to review the new planning gain supplement ' s place in the history ... more The purpose of this paper is to review the new planning gain supplement ' s place in the history of the collection of betterment in the UK and understand how the intertwining strands of revenue collection and planning betterment have interacted to produce different forms of legislation to address the issue. The paper looks historically at the legislation used in past attempts to collect betterment to understand the origins of the planning gain provisions. The legislation in the past has tended to emerge mainly from one or other of the two strands of thought, namely revenue production or to achieve planning aims. The present arrangements appear to have both planning agreements and the revenue arrangements of planning gain supplement running side by side. The paper provides an understanding of this history of the subject and the evolution of betterment within the UK. It is of use to practitioners in placing the current legislation in the context of the historical perspective. The paper updates and extends existing material to cover planning gain supplement introduced by the new act, and puts it in a different context. It should be of interest to academic readers keeping up with the latest developments in legislation, policy makers and the betterment debate, and of interest to practitioners who want background to this new area of work.

Research paper thumbnail of Towards defining shopping centres and their management systems

Journal of Retail & Leisure Property, 2009

He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Exe... more He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Executive Group. He is an associate member of the British Institute of Facilities Management and a member of the Chartered Institute of Building. He is an editor for two leading academic journals in the areas of facilities management and leisure and retail property management investment. He also leads the Facilities Management Research Group at Liverpool John Moores University. He has published many academic papers in various journals and at conferences, seminars and so on.

Research paper thumbnail of Sustainable workplaces and building user comfort and satisfaction

Journal of Corporate Real Estate, 2011

PurposeThis paper aims to examine the role of sustainable buildings in providing healthy workplac... more PurposeThis paper aims to examine the role of sustainable buildings in providing healthy workplaces in physical and perceptual terms.Design/methodology/approachThe paper takes the form of a literature review, considering the history of sustainable development in the built environment and its rationale, then widening the scope to consider sustainable, healthy and productive workplaces.FindingsSustainable construction has focused on environmental sustainability but this may have contributed to improved health, satisfaction and wellbeing amongst building users. Sick building syndrome and poor indoor air are contributory factors to ill health and reduced productivity but this paper suggests that sustainable building practices will reduce these effects, improving the quality of buildings for their occupants.Practical implicationsThis paper argues that building performance measures need to take account of people factors such as employee perceptions and also that the design of workplaces s...

Research paper thumbnail of Technology selection in airport passenger and baggage systems

Facilities, 2002

Design errors in an airport passenger building can be extremely costly. Failure to plan may resul... more Design errors in an airport passenger building can be extremely costly. Failure to plan may result in configurations and systems that are inappropriate for the future. The performance of an optimal building configuration depends to a large extent on the kind of technology provided for the transportation of passengers and baggage. Poorly selected technology can undermine the operational efficiency of a good configuration and vice versa. With massive growth in air travel and the scale of modern passenger buildings, more reliance will be placed on transport technology to achieve acceptable walk distances and travel times. Therefore it is critical to consider in the overall design strategy how a particular building configuration and its associated technology will perform under conditions of change. Good design practice dictates that performance be assessed using multiple criteria over a broad range of possible conditions. The difficulty in predicting future conditions makes the selectio...

Research paper thumbnail of Healthy workplaces: plantscaping for indoor environmental quality

Facilities, 2011

PurposeThe purpose of this paper is to investigate the indoor environmental quality benefits of p... more PurposeThe purpose of this paper is to investigate the indoor environmental quality benefits of plants in offices by undertaking trials using live plants.Design/methodology/approachUsing two offices in the same building, one with plants and one as a control, daily tests were undertaken for relative humidity, carbon dioxide, carbon monoxide and volatile organic compounds (VOCs). Results were analysed to identify any differences between the office with plants and the one without.FindingsRelative humidity increased following the introduction of plants and more significantly following additional hydroculture plants being installed, taking it to within the recommended range. Carbon dioxide was slightly higher in the planted office for the majority of the trial, although there was an overall reduction in both offices. Carbon monoxide levels reduced with the introduction of plants and again with the additional plants. VOC levels were consistently lower in the non‐planted office.Research li...

Research paper thumbnail of Defining Facilities Management (FM) in the Malaysian Perspective

Facilities Management is well defined and understood here in the UK and it is easy to make the sa... more Facilities Management is well defined and understood here in the UK and it is easy to make the same judgement for other modern day countries, where the construction industry is well established and iconic structures dominate the city landscapes. In Malaysia, the picture seems quite different with various professionalisms having there own perspective on the definition of Facilities Management. It will be interesting to see if this research can identify a unifying approach to the concept of Facilities Management within the Malaysian market place.

Research paper thumbnail of Gemini Principles-Based Digital Twin Maturity Model for Asset Management

Sustainability, 2021

Various maturity models have been developed for understanding the diffusion and implementation of... more Various maturity models have been developed for understanding the diffusion and implementation of new technologies/approaches. However, we find that existing maturity models fail to understand the implementation of emerging digital twin technique comprehensively and quantitatively. This research aims to develop an innovative maturity model for measuring digital twin maturity for asset management. This model is established based on Gemini Principles to form a systematic view of digital twin development and implementation. Within this maturity model, three main dimensions consisting of nine sub-dimensions have been defined firstly, which were further articulated by 27 rubrics. Then, a questionnaire survey with 40 experts involved is designed and conducted to examine these rubrics. This model is finally illustrated and validated by two case studies in Shanghai and Cambridge. The results show that the digital twin maturity model is effective to qualitatively evaluate and compare the mat...

Research paper thumbnail of Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory

Buildings, 2022

Conventional hospital facility management (FM) focuses on reasonably allocating various resources... more Conventional hospital facility management (FM) focuses on reasonably allocating various resources to support core healthcare services from the perspectives of the FM department and hospital. However, since patients are the main service targets of hospitals, the patients’ demographic and
hospitalization information can be integrated to support the patient-centric facility management, aiming at a higher level of patient satisfaction with respect to the hospital environment and services.
Taking the pharmaceutical services in hospital inpatient departments as the case, forecasting the pharmaceutical demands based on the admitted patients’ information contributes to not only better logistics management and cost containment, but also to securing the medical requirements of
individual patients. In patient-centric facility management, the pharmacy inventory is regarded as the combination of medical resources that are reserved and allocated to each admitted patient. Two forecasting models are trained to predict the inpatients’ total medical requirement at the beginning of the hospitalization and rectify the patients’ length of stay after early treatment. Specifically, once a patient is admitted to the hospital, certain amounts of medical resources are reserved, according
to the inpatient’s gender, age, diagnosis, and their preliminary expected days in the hospital. The allocated inventory is updated after the early treatment by rectifying the inpatient’s estimated length of stay. The proposed procedure is validated using medical data from eighteen hospitals in a Chinese city. This study facilitates the integration of patient-related information with the conventional FM processes and demonstrates the potential improvement in patients’ satisfaction with better hospital logistics and pharmaceutical services.

Research paper thumbnail of Strategic Facilities Management: Sustainable facilities to provide for air transport growth

In Cib W70 Facilities Management, 2000

Research paper thumbnail of Developing a strategic direction for airports to enable the provision of services to both network and low‐fare carriers

Facilities, 2001

As airports strive to attract new carriers, a new strategic direction is necessary to address the... more As airports strive to attract new carriers, a new strategic direction is necessary to address the differing needs of the two main types of airline – network carriers and low‐cost airlines. The problem for the airport’s manager is compounded by the different management styles and philosophies that operate within the carriers themselves, meaning that the requirements of each airline may be subtly, or even fundamentally, different from one which might be expected to be placed in the same category. For strategic reasons, the facilities manager must understand the fundamental differences that exist between the two types of carrier. Examines the strategic response of Dublin airport to the presence of the two types of carriers requiring different services, and the difficulties faced by airport managers in the provision of the differing levels of service required by different customers. Sets out the strategic differences and suggests the resultant implications for facilities requirements. S...

Research paper thumbnail of Twenty Fifth Annual Pacific-Rim Real Estate Society Conference Melbourne, Australia, 14-16 January 2019 Title: A Socio-Technical Analysis of Agile Workplace Strategy: A Case Study of Implementing Agile Working in the Headquarter of a Construction Company in Central London

The ever-increasing global competition in today’s business world has made it critical for organis... more The ever-increasing global competition in today’s business world has made it critical for organisations to rethink their business practices and value proposition to maintain their competitive advantage. Organisations look for agile strategies to strike an adequate balance between employee satisfaction, wellbeing and productivity in one side and the efficiency and effectiveness of utilising the space on the other side. The fast pace of technology development is considered an enabler for agile working. However, there are very few studies done on analysing the interconnected relationship between the social and technical/technological aspects of agile working. This case study was undertaken on three floors of the headquarter building of a construction and property development company in Central London. The study involved introducing agile working concept in the workplace, including adding social spaces, flexible open plan workstations monitored by Internet of things (IoT) technology i.e...

Research paper thumbnail of Environmental cleaning in UK healthcare since the NHS Plan

Facilities, 2012

PurposeThis paper aims to examine the policy and guidance that was issued, either as a direct res... more PurposeThis paper aims to examine the policy and guidance that was issued, either as a direct result of the NHS Plan, or part of a subsequent initiative, surrounding cleaning in the NHS.Design/methodology/approachA literature review of the Department of Health and related agency web sites was completed. In addition there was a literature review of the relevant academic journals.FindingsThere is a growing evidence base on environmental cleaning in the NHS and more specifically the relationship between environmental cleaning and infection control. This paper has examined the contradiction in the evidence in the suspected correlation between infection control and environmental cleaning. However, one thing that does appear to be consistent is that a performance measure based on an observation (visual) assessment is not a sufficient tool to evaluate the environmental cleanliness of a hospital ward.Practical implicationsWhile the clinical community recognise the contribution of environmen...

Research paper thumbnail of Occupant Feedback on Indoor Environmental Quality in Refurbished Historic Buildings

Academic Journals, Mar 1, 2010

Since the year 2005, Malaysia has been moving away from constructing new buildings in favour of r... more Since the year 2005, Malaysia has been moving away from constructing new buildings in favour of refurbishing historic and old ones. This is due to a number of reasons, including the economic crisis, land limitation and sustainable issues. However, when a historic building is refurbished, there is seldom any methodical study made of the occupants' opinions concerning indoor environmental quality. There are few studies on refurbished buildings on indoor environmental quality (IEQ) which should serve as a key building performance indicator. This study uses a questionnaire to document the occupant's perception towards the indoor environmental condition of six refurbished historic buildings in Malaysia. Analysis was carried out by normalising the data producing a fingerprint for preference as well as the level of importance. A correlation between preferences of the individual occupant score towards the overall buildng condition was also conducted. The paper shows that the questionnaire can be used effectively to survey all of indoor environment aspects as it has the advantage of looking at both negative and positive aspects of the environment. It is believed that this study would assist in the identification of any particular aspect of the environment that requires adjustment and improvement to provide a better internal environment for the occupants.

Research paper thumbnail of Defining facilities management service delivery in UK shopping centres

Journal of Retail and Leisure Property, 2009

Professor of Facilities Management and school head of business development at Liverpool John Moor... more Professor of Facilities Management and school head of business development at Liverpool John Moores University. He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Executive Group. He is also an associate member of the British Institute of Facilities Management and a member of the Chartered Institute of Building. He is an editor for two leading academic journals in the area of facilities management and in leisure and retail property management investment. He also leads the Facilities Management Research Group at Liverpool John Moores University. He has published many academic papers in various journal, conferences, seminars and so on.