panayiotis constanti | University of Central Lancashire (Cyprus) (original) (raw)

Papers by panayiotis constanti

UCLan Journal of Pedagogic Research, Oct 23, 2015

Journal of Quality Assurance in Hospitality & Tourism, 2016

ABSTRACT In an era of fierce competition, financial hardship, and volatile customer expectations ... more ABSTRACT In an era of fierce competition, financial hardship, and volatile customer expectations the hospitality industry is seeking out new revenue centers that can both enrich the customer experience, and contribute to financial success. Capturing the attention of the industry, fitness centers have become a fundamental component of the contemporary hospitality experience with numerous strategic, operational and tactical implications. Responding to the need for further empirical investigation, the study, by adopting a quantitative methodology, holistically investigates quality, satisfaction, and behavioral intention in fitness centers currently operating in upscale hospitality establishments in Cyprus. Findings suggest that satisfaction with the provision of fitness services in hotels is primarily associated with the dimensions of employee behavior and workout facilities. Moreover, workout facilities was the only quality dimension which was significantly associated with the respondents’ intention to renew their membership, whereas a strong relationship between satisfaction and future intention was substantiated.

Scientometrics, 2014

ABSTRACT Since the early 1970s, scholars have contributed their talent and intellect towards the ... more ABSTRACT Since the early 1970s, scholars have contributed their talent and intellect towards the establishment of the discipline and the education of the next generation of hospitality and tourism professionals. Espousing the popular notion “publish or perish”, numerous scholars have explored the discipline’s research foundations from an array of different perspectives, such as the ranking and rating of scholars, journal publications and institutions. This novel empirical endeavor aims to enrich the existing intellectual capital by investigating the publication strategies of forty-four prolific hospitality and tourism scholars, by focusing on three distinctive thematic areas, namely, a journal’s impact factor and citations, authorship specifics, and research themes. Findings are of interest to both current and future scholars in their quest for academic excellence and contributions, which further enhance the hospitality and tourism discipline.

Worldwide Hospitality and Tourism Themes, 2014

Purpose – This paper aims to provide an overview of the approaches that industry stakeholders fol... more Purpose – This paper aims to provide an overview of the approaches that industry stakeholders follow towards responsible tourism in Cyprus and to address the challenges that responsible tourism management faces in a mass tourism destination. Design/methodology/approach – In doing so, the paper discusses the concept of responsible tourism and its application in the hospitality and tourism industry. A qualitative research approach was followed whereby roundtable discussions between industry leaders and hospitality educators were initiated in order to identify key challenges. In addition, secondary research was performed with relevant data presented in the paper being previously collected by the CSTI (Cyprus Sustainable Tourism Initiative). Findings – Findings reveal that responsible tourism adoption in Cyprus is minimal. Several challenges have been identified as barriers to adoption and successful implementation including poor understanding of the concept, lack of awareness, limited ...

Leadership & Organization Development Journal, 2012

PurposeThe primary purpose of the study was to investigate the relationship between leadership st... more PurposeThe primary purpose of the study was to investigate the relationship between leadership styles (Multifactor Leadership Questionnaire (MLQ 5X‐Short)) and the “Big Five” personality traits (NEO‐FFI) of neuroticism, extraversion, openness to experience, conscientiousness and agreeableness among managers currently working in the hotel industry of Cyprus.Design/methodology/approachAdopting a quantitative approach, the MLQ 5X‐Short was utilized to allow research participants to describe their leadership style as they perceive it. In addition, the most widely acknowledged tool for measuring personality traits, NEO‐FFI, was also incorporated in the questionnaire.FindingsFindings suggest that transformational leadership is positively associated with extraversion, openness and conscientiousness; while in contrast, passive/avoidance leadership style is negatively associated with conscientiousness and agreeableness.Research limitations/implicationsThe small sample size (n=131) and the ho...

Journal of Hospitality & Tourism Education, 2014

ABSTRACT Culinary education has experienced remarkable growth in Cyprus in the past decade. Numer... more ABSTRACT Culinary education has experienced remarkable growth in Cyprus in the past decade. Numerous institutions are offering a variety of related programs with the aim of adequately preparing the next generation of culinary professionals. Despite this unprecedented growth, many argue that a short-term opportunistic business mentality prevails. Driven by the profession’s celebrity status, institutions offering culinary-related education risk downgrading the quality of their portfolio. Adopting a quantitative methodology, the study set out to investigate industry professionals’ and educators’ perceptions of the quality and overall satisfaction with the current culinary education offerings. The findings inform and provide practical recommendations for those striving to improve the nature, identity, scope, and value of culinary education.

Journal of Hospitality & Tourism Education, 2012

ABSTRACT By challenging the existing paradigms governing hospitality internship practices over th... more ABSTRACT By challenging the existing paradigms governing hospitality internship practices over the last two decades the paper presents some innovative ideas, in the form of a framework, as to how the practice can be enhanced for the benefit of all stakeholders involved. The framework, which lay its foundation in Kolb's (1984) theory of experiential learning, covers the fundamentals of designing, monitoring, and evaluating students' internship practices, as well as providing an exploration of the theory and rationale of internships as effective educational practices. The proposed framework is of value and has practical implications both for academic scholars, who wish to further investigate the issue, and industry practitioners, since it can serve as a guide for the provision of a pedagogically sound internship experience to the next generation of hospitality professionals.

International Journal of Hospitality Management, 2014

International Journal of Management Cases, 2009

The article presents an investigation of the relationship between the burnout dimensions of emoti... more The article presents an investigation of the relationship between the burnout dimensions of emotional exhaustion, depersonalization and personal accomplishment and the ‘Big Five’ personality traits. The Maslach Burnout Inventory was utilized to allow research participants to describe their perceived level of burnout while the most widely acknowledged tool for measuring personality traits, the ‘Big Five’, was also incorporated in the questionnaire, which was then distributed to 500 hotel managers. Findings indicate a positive association between emotional exhaustion and neuroticism, negative associations between depersonalization and both agreeableness and conscientiousness, and, finally, a positive association between personal accomplishment and conscientiousness. Industry implications and recommendations for stakeholders are discussed.

Wellness-related activities have become a multi-billion global industry with unprecedented opport... more Wellness-related activities have become a multi-billion global industry with unprecedented opportunities.According to Ranei6et ai. (2013), ``wellness`` encompasses the terms well-being which is mostly associated with mental health, and fitness or physical health. In recent years, wellness centers have become a fundamental component of the hospitality experience (Johanson, 2004). The industry``s constant drive to multiply operational revenue centers has driven many hospitality establishments to invest money, time and effort in developing world-class, high-tech venues that provide the latest trends in training programs, and wellness and spa treatments (11adanoglu & Brezina, 2008).N evertbeless, and despite the rich history and remarkable growth, only a handful of studies were conducted with the aim of investigating the specificities and complexities of this particular operation within the hospitality industry. This study was conducted with the aim of enhancing collective knowledge on ...

Service organizations are encouraged to consider the manner in which employees perform at the cus... more Service organizations are encouraged to consider the manner in which employees perform at the customer/front-line employee interface, as a means to gain competitive advantage. The employee’s behaviour requires ‘emotional labour’ (Hochschild, 1983) where the front-line employee (academic), has to either conceal or manage actual feelings for the benefit of a successful service delivery. The implication is not necessarily of equality or mutual benefit but of satisfaction for the customer (student) and profit for the management. The paper discusses whether the academic is being exploited in this three-way relationship. To illustrate this argument, data gathered from in-depth interviews at a higher education institution is used. The research is of value as an aid for the management and the support of the academic as she performs emotional labour in an age of managerialism, and to the notion of the student as customer.

International Journal of Contemporary Hospitality Management

Purpose This study aims to examine the association between the elements which influence the caree... more Purpose This study aims to examine the association between the elements which influence the career decision-making process of tenured hospitality employees and their existing level of career satisfaction (CSat) and future intention. Design/methodology/approach Adopting a quantitative approach, a questionnaire survey collected data from 564 individuals working as full-time employees at all levels of the hierarchy in four- and five-star hotel establishments in Cyprus. Structural equation modeling analysis, preceded by exploratory factor analysis, was utilized to assess the constructs’ relationships and address the postulated hypotheses. Findings The results suggest that accurate job-person fit, reflective career awareness and the individuals’ pragmatic occupational perceptions, positively influence their CSat and, subsequently, strengthen their intention to remain and progress within the industry. Research limitations/implications The study’s setting, the Cyprus hospitality industry, ...

Journal of Human Resources in Hospitality & Tourism

I n t e r n a t i o n a l J o u r n a l o f M a n a g e m e n t C a s e s 618 619 I n t e r n a t... more I n t e r n a t i o n a l J o u r n a l o f M a n a g e m e n t C a s e s 618 619 I n t e r n a t i o n a l J o u r n a l o f M a n a g e m e n t C a s e s

We investigate job satisfaction, involvement, organizational commitment and turnover intentions. ... more We investigate job satisfaction, involvement, organizational commitment and turnover intentions. Affective and normative organizational commitment, have positive associations with job satisfaction. Affective organizational commitment and satisfaction have negative associations with turnover. A negative association between intrinsic job satisfaction and turnover intention cannot be supported.

International Journal of …, Jan 1, 2010

The paper presents the findings which identify individual traits that increase or reduce stress i... more The paper presents the findings which identify individual traits that increase or reduce stress in the lives of call centre operators at the Cyprus Telecommunications Authority (CYTA). Utilizing a quantitative primary data collection tool, seventy-five questionnaires were distributed to employees of the Limassol-based department, of which sixty-four were completed and returned in supplied, sealed envelopes. The data were analyzed utilizing multiple regression techniques. Call centre operators at CYTA report average stress levels with a relatively small standard deviation indicating that this level of stress is perceived in a more or less uniform manner among operators. None of the operators’ individual characteristics was found to have so profound an influence on the experience of stress as hardiness. An investigation of this type has not been undertaken in Cyprus before. Given the beneficiary effects of hardiness, a vital question emerges; is hardiness an inherent skill or can it be learned?

Keywords – Call centre, hardiness, job stress, research paper.