Maria-Jose Canel | Universidad Complutense de Madrid (original) (raw)
Papers by Maria-Jose Canel
Bloomsbury Publishing Plc eBooks, 2013
Nueva revista de política, cultura y arte, Dec 1, 2012
Gestion Y Politica Publica, Feb 4, 2022
Los estudios de administración pública afirman que el capital social es un recurso de valor intan... more Los estudios de administración pública afirman que el capital social es un recurso de valor intangible en la gestión pública y, como tal, da acceso al desarrollo y fortalece la democracia. Pero poco se sabe sobre cómo crear, gestionar y evaluar este recurso. Esta investigación trata de contribuir a la práctica del capital social poniéndolo en relación con la escucha activa. Apoyada en el análisis sobre un proceso de aprendizaje emprendido por un equipo de gobierno, la investigación evidencia que cuando se reflexiona colaborativamente en un nivel micro sobre interacciones reales con los ciudadanos, los líderes públicos estrechan la relación con la organización y con la sociedad, explicitan el valor de la misma y, con ello, se predisponen a identificar y articular el capital social, así como a trabajar más a favor del mismo. El artículo apunta algunas implicaciones para la gestión pública.
Comunicacion Y Sociedad, 1970
Church, communication and culture, Sep 1, 2020
This interview with Professor Steven Van de Walle was framed by the fact that it was conducted du... more This interview with Professor Steven Van de Walle was framed by the fact that it was conducted during the lockdown caused by COVID-19, a crisis that has shown a globally shared vulnerability and that might be challenging the trustworthiness of governments. The talk starts at a conceptual level, looking at what trust in Public Administration is about. There follows an exploration of the sources of trust. Van de Walle deploys a typology to illustrate how information, rational calculus and emotions might shape a person's judgement about whether to trust. Based on recent research evidence from crosscountry comparative data, he elaborates on the issue of what matters the most for citizens when deciding to trust. He deals with several relevant current debates regarding communication research and practice: the gap between real and perceived performance, the relation to post-truth, the impact of transparency, and the challenge of dealing with distrustful citizens. One major topic is how to measure trust: methods, research designs, available data, and current challenges. He also makes some comparative considerations between trust in Public Administration and trust in other organizations such as the Church and NGOs. The final part of the interview is a reflection about how COVID-19 might be affecting citizens' trust in government.
Zer: Revista de estudios de comunicación = Komunikazio ikasketen aldizkaria, Dec 26, 2013
The evolution of the Public Administration is fostering an academic and professional debate about... more The evolution of the Public Administration is fostering an academic and professional debate about the need of a relation-building oriented communication. This research focuses on trust as a feature of relations: it analyzes trust in central Spanish government and in its Prime Minister (1999-2012). Laying on these research data, that show that the economic crisis is modifying citizens' judgments about institutions and leaders, this article discusses implica-implications for communication, in order to build trust as an intangible asset of governments.
Estudios Sobre El Mensaje Periodistico, Dec 21, 2022
Resumen. Esta investigación aborda el estudio de la desinformación en el marco de los recursos in... more Resumen. Esta investigación aborda el estudio de la desinformación en el marco de los recursos intangibles en el sector público. Con apoyo en datos de Eurobarómetro referidos a España, se explora: a) si se puede elaborar un factor que mida la resiliencia de los ciudadanos a la desinformación, y con el que se pueda conceptualizar y operacionalizar esta resiliencia como un recurso intangible asociado a los países; y b) si hay otros recursos intangibles que ayuden a incrementar la resiliencia. Los resultados proporcionan pistas para identificar valor intangible en las reacciones de las personas a la desinformación, así como para operacionalizar la exploración de las relaciones causales entre recursos intangibles que derivan de las instituciones públicas y la resiliencia a la desinformación. Con apoyo en los hallazgos se concluye también sobre las implicaciones operativas para las políticas gubernamentales para combatir la desinformación. Palabras clave: resiliencia a la desinformación; confianza institucional; engagement político; recursos intangibles; España [en] Predictive capacity of trust and engagement on resilience to misinformation as an intangible resource of countries. The case of Spain Abstract. This research addresses the study of misinformation within the framework of intangible assets in the public sector. Through Eurobarometer data from Spain, this article explores: a) if a factor that measures the citizens' resilience to misinformation can be developed, and if so, if the latter can be conceptualized and operationalized as an intangible resource associated to countries; and b) if there are other intangible assets that help increase resilience. The results provide clues to identify intangible value from people's reactions to misinformation and operationalize the exploration of causal relationships between intangible resources derived from public institutions and resilience to misinformation. Based on the findings, the conclusions focus on the operational implications for government policies to combat misinformation.
a Countries are assessed on the average of the political rights and civil liberties ratings, the ... more a Countries are assessed on the average of the political rights and civil liberties ratings, the political freedom rating: Free (F) (1.0 to 2.5), Partly Free (PF) (3.0 to 5.0) or Not Free (NF) (5.5 to 7.0). b Each country receives a numerical rating from 0 (the most free) to 100 (the least free). Countries considered Free (F) are rated from 0-30; Partly Free (PF) 31-60 and Not Free (NF) 61-97. Full details of methodology can be found at www.freedomhouse.org GOVERNMENT COMMUNICATION IN 15 COUNTRIES 279 Using an assessment framework explained below (see Table 16.3), we examine differences and similarities within and between the three groups of countries with regards to the mesolevel data collected, examining whether the structure and activity of government communication bears some relation to systemic conditions. Finally, we explore some common themes and challenges for government communication research. Developing an assessment framework for government communication Chapter authors present vivid accounts of the increasing importance governments give to communicating with diverse constituents, chief among them the media and citizens. They invest significant resources in attempting to inform, understand, control, manage and/or engage with constituencies. They seek to develop 'effective communication' which depends on a number of factors including adequate communicational structure and processes guided by communicational purposes that take the citizen into account. Communication structure and processes Public relations and management scholars have identified two broad categories of communication structure (see Chapter 1) that describe the position occupied and the resources assigned to the communication function in an organization: a primarily tactical or technical structure or a primarily strategic one. Tactics and strategies are well-worn terms often used in the political communication lexicon to describe the activities executed by political actors to maintain power and/or seek control. Governments attempt to manage news and public opinion; parties and candidates want to win elections. As we saw in Chapter 1, political communication research usefully focuses attention on these questions of power and control which are, of course, at the heart of politics. However, drawing on public relations, corporate and strategic communication literature, strategic communication can be characterized as a driver towards more effective communication. Typically it is coordinated and planned at senior management level with substantial development of specialized units that permit proactive dialogue with stakeholders to help shape organizational goals. A strategic communication structure has defined functions that facilitate an organized and integrated communication activity undertaken by skilled and knowledgeable professionals who occupy positions at every level of the organizational chart. Strategic communication encompasses mechanisms to assess the effectiveness of the communication effort in terms of measurable Public servants
Revista Española de Ciencia Política, Nov 28, 2022
con valores compartidos que pueden indicar la existencia de una orientación típica de grupo que m... more con valores compartidos que pueden indicar la existencia de una orientación típica de grupo que mueve a confiar. A partir de los resultados, se identifican una serie de desafíos para avanzar en el estudio y práctica de la gobernanza colaborativa.
Action Learning: Research and Practice, Mar 2, 2020
This paper uses action learning as a basis for producing research data that help explore the rela... more This paper uses action learning as a basis for producing research data that help explore the relationship between learning and listening in public organizations. The regional government of Gipuzkoa in northern Spain is engaged in a sustained effort to change the way it interacts with and interprets the future needs of society. Based on grounded theory and on a review of key concepts about critical action learning, a reflexive analysis of the implementation of the methodology of action learning with policy makers was conducted. The paper explores the learning journey participants undertake when implementing a governmental programme of citizen engagement, and shows that a space for criticality resulted in participants learning to listen to each other, and consequently to society, in ways which had previously been beyond reach. The paper concludes by discussing the learning implications for listening to society.
The International Encyclopedia of Political Communication, Jan 4, 2016
No responsibility for loss caused to any individual or organization acting on or refraining from ... more No responsibility for loss caused to any individual or organization acting on or refraining from action as a result of the material in this publication can be accepted by Bloomsbury Academic or the author. Library of Congress Cataloging-in-Publication Data Government communication : cases and challenges / edited by Karen Sanders and María José Canel. pages cm. Includes bibliographical references and index.
Para estudiar la comunicación de los gobiernos. Un análisis del estado de la cuestión Mapping the... more Para estudiar la comunicación de los gobiernos. Un análisis del estado de la cuestión Mapping the field of Government Communication Research
Proyecto académico sin fines de lucro, desarrollado bajo la iniciativa de acceso abierto
Universitaire Pers Leuven eBooks, Mar 17, 2023
Comunicacion Y Sociedad, 1970
European Journal of Communication, Dec 1, 1999
This article investigates the different ways in which two European heads of government, John Majo... more This article investigates the different ways in which two European heads of government, John Major in Britain and Felipe Gonzalez in Spain, achieved ostensibly the same result, namely to distance themselves personally from the media feeding-frenzy over `sleaze' that engulfed their parties and eventually overwhelmed their administrations. It concludes that, although governmental and prime ministerial media relations are less professionalized in Spain than in the UK, the `chief executive' of the former enjoys considerably more institutional (and in particular parliamentary) insulation than his counterpart in the latter. He also benefits from a more compliant public service broadcaster and a less universally hostile press in Spain. These two factors, alongside more contingent political and personality-driven differences, account for the fact that Gonzalez, unlike Major, was able not only to distance himself but also to retain some semblance of respect for his leadership capacity as traditionally defined.
Communication & Society
Este estudio constituye, por una parte, una investigación pionera en España sobre la teoría de la... more Este estudio constituye, por una parte, una investigación pionera en España sobre la teoría de la agenda-setting en su "primer nivel", con un análisis detallado de los tipos de temas de la agenda, y una exploración de cómo las variables "educación", "consumo de medios", "sexo" e "ideología" marcan diferencias en los efectos que los medios tienen en la opinión pública. Por otro lado, al tiempo que se confirma la teoría, quedan sugeridas perspectivas de investigación que se exponen en otros artículos de este volumen.
Bloomsbury Publishing Plc eBooks, 2013
Nueva revista de política, cultura y arte, Dec 1, 2012
Gestion Y Politica Publica, Feb 4, 2022
Los estudios de administración pública afirman que el capital social es un recurso de valor intan... more Los estudios de administración pública afirman que el capital social es un recurso de valor intangible en la gestión pública y, como tal, da acceso al desarrollo y fortalece la democracia. Pero poco se sabe sobre cómo crear, gestionar y evaluar este recurso. Esta investigación trata de contribuir a la práctica del capital social poniéndolo en relación con la escucha activa. Apoyada en el análisis sobre un proceso de aprendizaje emprendido por un equipo de gobierno, la investigación evidencia que cuando se reflexiona colaborativamente en un nivel micro sobre interacciones reales con los ciudadanos, los líderes públicos estrechan la relación con la organización y con la sociedad, explicitan el valor de la misma y, con ello, se predisponen a identificar y articular el capital social, así como a trabajar más a favor del mismo. El artículo apunta algunas implicaciones para la gestión pública.
Comunicacion Y Sociedad, 1970
Church, communication and culture, Sep 1, 2020
This interview with Professor Steven Van de Walle was framed by the fact that it was conducted du... more This interview with Professor Steven Van de Walle was framed by the fact that it was conducted during the lockdown caused by COVID-19, a crisis that has shown a globally shared vulnerability and that might be challenging the trustworthiness of governments. The talk starts at a conceptual level, looking at what trust in Public Administration is about. There follows an exploration of the sources of trust. Van de Walle deploys a typology to illustrate how information, rational calculus and emotions might shape a person's judgement about whether to trust. Based on recent research evidence from crosscountry comparative data, he elaborates on the issue of what matters the most for citizens when deciding to trust. He deals with several relevant current debates regarding communication research and practice: the gap between real and perceived performance, the relation to post-truth, the impact of transparency, and the challenge of dealing with distrustful citizens. One major topic is how to measure trust: methods, research designs, available data, and current challenges. He also makes some comparative considerations between trust in Public Administration and trust in other organizations such as the Church and NGOs. The final part of the interview is a reflection about how COVID-19 might be affecting citizens' trust in government.
Zer: Revista de estudios de comunicación = Komunikazio ikasketen aldizkaria, Dec 26, 2013
The evolution of the Public Administration is fostering an academic and professional debate about... more The evolution of the Public Administration is fostering an academic and professional debate about the need of a relation-building oriented communication. This research focuses on trust as a feature of relations: it analyzes trust in central Spanish government and in its Prime Minister (1999-2012). Laying on these research data, that show that the economic crisis is modifying citizens' judgments about institutions and leaders, this article discusses implica-implications for communication, in order to build trust as an intangible asset of governments.
Estudios Sobre El Mensaje Periodistico, Dec 21, 2022
Resumen. Esta investigación aborda el estudio de la desinformación en el marco de los recursos in... more Resumen. Esta investigación aborda el estudio de la desinformación en el marco de los recursos intangibles en el sector público. Con apoyo en datos de Eurobarómetro referidos a España, se explora: a) si se puede elaborar un factor que mida la resiliencia de los ciudadanos a la desinformación, y con el que se pueda conceptualizar y operacionalizar esta resiliencia como un recurso intangible asociado a los países; y b) si hay otros recursos intangibles que ayuden a incrementar la resiliencia. Los resultados proporcionan pistas para identificar valor intangible en las reacciones de las personas a la desinformación, así como para operacionalizar la exploración de las relaciones causales entre recursos intangibles que derivan de las instituciones públicas y la resiliencia a la desinformación. Con apoyo en los hallazgos se concluye también sobre las implicaciones operativas para las políticas gubernamentales para combatir la desinformación. Palabras clave: resiliencia a la desinformación; confianza institucional; engagement político; recursos intangibles; España [en] Predictive capacity of trust and engagement on resilience to misinformation as an intangible resource of countries. The case of Spain Abstract. This research addresses the study of misinformation within the framework of intangible assets in the public sector. Through Eurobarometer data from Spain, this article explores: a) if a factor that measures the citizens' resilience to misinformation can be developed, and if so, if the latter can be conceptualized and operationalized as an intangible resource associated to countries; and b) if there are other intangible assets that help increase resilience. The results provide clues to identify intangible value from people's reactions to misinformation and operationalize the exploration of causal relationships between intangible resources derived from public institutions and resilience to misinformation. Based on the findings, the conclusions focus on the operational implications for government policies to combat misinformation.
a Countries are assessed on the average of the political rights and civil liberties ratings, the ... more a Countries are assessed on the average of the political rights and civil liberties ratings, the political freedom rating: Free (F) (1.0 to 2.5), Partly Free (PF) (3.0 to 5.0) or Not Free (NF) (5.5 to 7.0). b Each country receives a numerical rating from 0 (the most free) to 100 (the least free). Countries considered Free (F) are rated from 0-30; Partly Free (PF) 31-60 and Not Free (NF) 61-97. Full details of methodology can be found at www.freedomhouse.org GOVERNMENT COMMUNICATION IN 15 COUNTRIES 279 Using an assessment framework explained below (see Table 16.3), we examine differences and similarities within and between the three groups of countries with regards to the mesolevel data collected, examining whether the structure and activity of government communication bears some relation to systemic conditions. Finally, we explore some common themes and challenges for government communication research. Developing an assessment framework for government communication Chapter authors present vivid accounts of the increasing importance governments give to communicating with diverse constituents, chief among them the media and citizens. They invest significant resources in attempting to inform, understand, control, manage and/or engage with constituencies. They seek to develop 'effective communication' which depends on a number of factors including adequate communicational structure and processes guided by communicational purposes that take the citizen into account. Communication structure and processes Public relations and management scholars have identified two broad categories of communication structure (see Chapter 1) that describe the position occupied and the resources assigned to the communication function in an organization: a primarily tactical or technical structure or a primarily strategic one. Tactics and strategies are well-worn terms often used in the political communication lexicon to describe the activities executed by political actors to maintain power and/or seek control. Governments attempt to manage news and public opinion; parties and candidates want to win elections. As we saw in Chapter 1, political communication research usefully focuses attention on these questions of power and control which are, of course, at the heart of politics. However, drawing on public relations, corporate and strategic communication literature, strategic communication can be characterized as a driver towards more effective communication. Typically it is coordinated and planned at senior management level with substantial development of specialized units that permit proactive dialogue with stakeholders to help shape organizational goals. A strategic communication structure has defined functions that facilitate an organized and integrated communication activity undertaken by skilled and knowledgeable professionals who occupy positions at every level of the organizational chart. Strategic communication encompasses mechanisms to assess the effectiveness of the communication effort in terms of measurable Public servants
Revista Española de Ciencia Política, Nov 28, 2022
con valores compartidos que pueden indicar la existencia de una orientación típica de grupo que m... more con valores compartidos que pueden indicar la existencia de una orientación típica de grupo que mueve a confiar. A partir de los resultados, se identifican una serie de desafíos para avanzar en el estudio y práctica de la gobernanza colaborativa.
Action Learning: Research and Practice, Mar 2, 2020
This paper uses action learning as a basis for producing research data that help explore the rela... more This paper uses action learning as a basis for producing research data that help explore the relationship between learning and listening in public organizations. The regional government of Gipuzkoa in northern Spain is engaged in a sustained effort to change the way it interacts with and interprets the future needs of society. Based on grounded theory and on a review of key concepts about critical action learning, a reflexive analysis of the implementation of the methodology of action learning with policy makers was conducted. The paper explores the learning journey participants undertake when implementing a governmental programme of citizen engagement, and shows that a space for criticality resulted in participants learning to listen to each other, and consequently to society, in ways which had previously been beyond reach. The paper concludes by discussing the learning implications for listening to society.
The International Encyclopedia of Political Communication, Jan 4, 2016
No responsibility for loss caused to any individual or organization acting on or refraining from ... more No responsibility for loss caused to any individual or organization acting on or refraining from action as a result of the material in this publication can be accepted by Bloomsbury Academic or the author. Library of Congress Cataloging-in-Publication Data Government communication : cases and challenges / edited by Karen Sanders and María José Canel. pages cm. Includes bibliographical references and index.
Para estudiar la comunicación de los gobiernos. Un análisis del estado de la cuestión Mapping the... more Para estudiar la comunicación de los gobiernos. Un análisis del estado de la cuestión Mapping the field of Government Communication Research
Proyecto académico sin fines de lucro, desarrollado bajo la iniciativa de acceso abierto
Universitaire Pers Leuven eBooks, Mar 17, 2023
Comunicacion Y Sociedad, 1970
European Journal of Communication, Dec 1, 1999
This article investigates the different ways in which two European heads of government, John Majo... more This article investigates the different ways in which two European heads of government, John Major in Britain and Felipe Gonzalez in Spain, achieved ostensibly the same result, namely to distance themselves personally from the media feeding-frenzy over `sleaze' that engulfed their parties and eventually overwhelmed their administrations. It concludes that, although governmental and prime ministerial media relations are less professionalized in Spain than in the UK, the `chief executive' of the former enjoys considerably more institutional (and in particular parliamentary) insulation than his counterpart in the latter. He also benefits from a more compliant public service broadcaster and a less universally hostile press in Spain. These two factors, alongside more contingent political and personality-driven differences, account for the fact that Gonzalez, unlike Major, was able not only to distance himself but also to retain some semblance of respect for his leadership capacity as traditionally defined.
Communication & Society
Este estudio constituye, por una parte, una investigación pionera en España sobre la teoría de la... more Este estudio constituye, por una parte, una investigación pionera en España sobre la teoría de la agenda-setting en su "primer nivel", con un análisis detallado de los tipos de temas de la agenda, y una exploración de cómo las variables "educación", "consumo de medios", "sexo" e "ideología" marcan diferencias en los efectos que los medios tienen en la opinión pública. Por otro lado, al tiempo que se confirma la teoría, quedan sugeridas perspectivas de investigación que se exponen en otros artículos de este volumen.