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International Journal of Information Management, 2011
The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agenci... more The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management.
A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear... more A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers' frequency of contribution was affected more by their impact on other wiki users, while adders' contribution frequency was affected more by being able to accomplish their immediate work.
Journal of The American Society for Information Science and Technology, 2010
New Web 2.0 technologies such as wikis permit any organizational member of a virtual community of... more New Web 2.0 technologies such as wikis permit any organizational member of a virtual community of practice (CoP) to dynamically edit, integrate, and rewrite content (what we call knowledge shaping) as well as contribute personal knowledge. Previous research on factors that ...
With online social media such as weblogs (blogs), authors seemingly control how much self identif... more With online social media such as weblogs (blogs), authors seemingly control how much self identifying information they disclose. However we find that that even authors who wish to remain anonymous will share expressive and access enabling information which, when combined, can be used to positively identify the person. In a case study of three anonymous blogs we demonstrate how to combine investigative analysis with statistical techniques to identify anonymous authors with a high degree of accuracy. Paradoxically, anonymous authors feel as if they can be honest and open with their thoughts and opinions, and thus may be more likely to share more information than they might if their identities were known. 1
International Journal of Information Management, 2011
The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agenci... more The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management.
A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear... more A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers' frequency of contribution was affected more by their impact on other wiki users, while adders' contribution frequency was affected more by being able to accomplish their immediate work.
Journal of The American Society for Information Science and Technology, 2010
New Web 2.0 technologies such as wikis permit any organizational member of a virtual community of... more New Web 2.0 technologies such as wikis permit any organizational member of a virtual community of practice (CoP) to dynamically edit, integrate, and rewrite content (what we call knowledge shaping) as well as contribute personal knowledge. Previous research on factors that ...
With online social media such as weblogs (blogs), authors seemingly control how much self identif... more With online social media such as weblogs (blogs), authors seemingly control how much self identifying information they disclose. However we find that that even authors who wish to remain anonymous will share expressive and access enabling information which, when combined, can be used to positively identify the person. In a case study of three anonymous blogs we demonstrate how to combine investigative analysis with statistical techniques to identify anonymous authors with a high degree of accuracy. Paradoxically, anonymous authors feel as if they can be honest and open with their thoughts and opinions, and thus may be more likely to share more information than they might if their identities were known. 1