Ivan Hilliard | Universidad Europea de Madrid (original) (raw)

Papers by Ivan Hilliard

Ética en las ciencias sociales, 2011, ISBN 9788492954766, págs. 165-196, 2011

The Guidelines are one of the outputs of the international Erasmus+ project “Methodology of Inter... more The Guidelines are one of the outputs of the international Erasmus+ project “Methodology of Interpretation of European Cultural Heritage through Attractions in Tourism” (MIECAT). The book is designed for experts in the tourism industry. The Guidelines collate basic information on the interpretation of cultural heritage in tourism. They consider both tangible and intangible heritage; the book explains the importance, goals, and principles of heritage interpretation. The book deals with the specifics of interpretation in six thematic subtopics: architecture, fine arts, religious monuments, music, local traditions and customs, gastronomy. Interpretation of cultural heritage is currently very topical. Its significance has been enhanced by the activities of the EU in the field of cultural heritage. The year 2018 was declared a European Year of Cultural Heritage. European Heritage Days organized annually also bring up topics closely related to the issues of interpretation of cultural heri...

This paper examines the relationship between firm size and corporate social responsibility in fam... more This paper examines the relationship between firm size and corporate social responsibility in family businesses. Three dimensions of CSR that we consider particularly important for family businesses were assessed: relationship with the community, relationship with employees and process and product quality management. The empirical analysis was developed with a sample of 824 Spanish family firms. Results show a positive relationship between the size of a business and its relations with the community. Regarding human resources policies, we find that family firms show a positive connection between the size and employee training and job stability. Finally, when considering issues related to improving the quality of processes and products, a positive link between size and process innovation was noted.Sin financiaciónNo data (2018)UE

Czech Journal of Tourism, 2019

The main objective of the heritage interpretation is communication and dissemination of scientifi... more The main objective of the heritage interpretation is communication and dissemination of scientific knowledge generated around a certain site. Therefore, this article aims to demonstrate that the use of an adequate interpretation methodology contributes to improving a mere aesthetic experience through greater learning outcomes, more intense emotional binding, higher awareness of the heritage conservation and overall satisfaction with the visit. Thus, the heritage interpretation has become a critical tool for creating competitive cultural or nature-based tourism services and products providing hosting destinations with attractive tourism offers. The methods of this study include a literature review, which summarises the findings of different research projects assessing the relationship between the aforementioned variables. The main conclusions drawn from this review are that there exist adequate methodologies for the heritage interpretation, which contribute to improve learning outcom...

i-manager’s Journal on Management, 2016

Coherency Management, 2019

This chapter starts by analyzing the pros and cons of a stakeholder approach. It looks at differe... more This chapter starts by analyzing the pros and cons of a stakeholder approach. It looks at different communication tools, principally non-financial reporting, used to manage the dialogue companies maintain with different stakeholder groups. It explains the limits of this type of tool and why they fail to improve overall responsible behavior. It then identifies why any organization serious about their approach to social responsibility must change current stakeholder dialogue practices and outlines how they can do so in a more coherent way.

Coherency Management, 2019

This chapter looks at the way that knowledge is created, managed, and transferred, and its import... more This chapter looks at the way that knowledge is created, managed, and transferred, and its importance for generating responsible behavior. It looks at different types of learning and explains why some of them support a coherent approach and others don’t. It outlines the characteristics of learning organizations and highlights the limitations of current attitudes that block learning including short-term thinking, heuristic response processes, and cultural resistance to criticism. It finishes by considering complexity levels in the management of broad and diverse responsibilities, and the need for a more coherent approach to learning to manage such complexity.

Coherency Management, 2019

This chapter deals with the autocratic nature of most firm’s decision-making processes. It highli... more This chapter deals with the autocratic nature of most firm’s decision-making processes. It highlights the advantages of a more participative decision-making process for any organization that wishes to behave in a more responsible manner, as well as the risks of continuing a top-down imposition of something that cannot genuinely be forced on people. At the same time, it outlines the parameters of this democratizing process and explains why it needs to be limited. It finishes by explaining why such an approach meets the coherency conditions introducing in Chapter 2.

Academy of Entrepreneurship Journal, 2017

The principal characteristic of social entrepreneurship is the creation of businesses with the ob... more The principal characteristic of social entrepreneurship is the creation of businesses with the objectives of solving social issues and generating positive impacts in the community. In recent years there has been an increase in the literature addressing these types of businesses, although the number of works dealing specifically with how they are funded is quite limited, and even more so in the case of those which focus on alternative financing options such as crowdfunding. Therefore, the main objective of this paper is to assess the use of crowdfunding as a source of finance for social enterprises. Specifically, the paper analyzes social entrepreneurs’ perceptions of crowdfunding, the reasons that drive or impede its use, the different information available, and its suitability for social enterprises. A study is carried out on social entrepreneurs in Spain using the Delphi method, especially recommended as a methodology for exploratory studies such as this. The results show that cro...

The first part of this work identifies current trends in the field of corporate social responsibi... more The first part of this work identifies current trends in the field of corporate social responsibility (CSR), and analyze the effectiveness of the widely used Global Reporting Initiative (GRI) for producing non-financial information, through an empirical study of the Spanish energy sector. The second part presents a model, the Social, Economic and Environmental Knowledge (SEEk) model, which is the main contribution of this doctoral thesis, which uses the mathematics of fuzzy sets to measure and benchmark the overall impact of responsible and sustainable management. The results show that there is a significant gap in the use and verification of non-financial information presented through the GRI framework. The application of the proposed model demonstartes its ability to measure the net impact in social and environmental terms for any organization, doing so as a function of its economic results, thereby offering a truly comprehensive analysis of its responsible and sustainable managem...

Coherency Management, 2019

Getting to coherent organizational responsibility (CORE) is a journey, which requires reengineeri... more Getting to coherent organizational responsibility (CORE) is a journey, which requires reengineering both organizational purpose and operational practice. This chapter outlines the principal ideas in the field of reengineering and uses them to outline the coherency journey. It looks at both the CSR organization and the coherently responsible organization at two different levels—abstract and system, showing what the five coherency pillars presented in Chapter 9 look like in each case. It explains how to begin the transformation from one to the other and outlines the different types of cognitive bias that prevent many firms from doing so.

Coherency Management, 2019

This chapter starts by analyzing what value is and how it is created. It then looks at the argume... more This chapter starts by analyzing what value is and how it is created. It then looks at the arguments behind shareholder supremacy and residual claims, and the risks supported by different stakeholder groups such as employees and suppliers in their relations with any firm. It goes on to explain why current management thinking on these topics is incoherent for any organization that claims to take seriously its social and environmental responsibilities and outlines what coherent value creation looks like, and how it should be distributed across the stakeholder spectrum.

Resumen. Dentro del temario de la asignatura “administración de empresas” existe un capítulo que ... more Resumen. Dentro del temario de la asignatura “administración de empresas” existe un capítulo que se basa en el conocimiento de la evolución de la teoría administrativa. Dado que se trata de un tema extenso y complejo –que se debe desarrollar obligatoriamente en inglés-, se propone esta actividad docente para de ayudar al alumno a su mejor comprensión y que, al mismo tiempo, pueda desarrollar determinadas competencias. En definitiva, se pretende que los alumnos comprendan y analicen, de forma innovadora, las principales teorías que forman parte de la evolución del pensamiento administrativo y perciban su importancia a la hora de sentar las bases de la ciencia

Coherency Management, 2019

Despite its growth in popularity in the past twenty years, CSR has serious limitations, which pro... more Despite its growth in popularity in the past twenty years, CSR has serious limitations, which profoundly affect its ability to reduce the negative social, environmental, and economic impacts that companies generate as they pursue the financial bottom line. Emerging as a response to changing expectations of how organizations should behave in a complex and increasingly globalized world, its incoherency makes it inadequate to deal with the serious problems faced by humanity in the twenty-first century. This chapter summarizes the origins of CSR, as well as its limitations and fundamental underlying contradictions. It then explains why CSR needs to adopt a more coherent approach and outlines what that approach should look like.

Coherency Management, 2019

This chapter begins by assessing the problems of improving employee engagement and commitment in ... more This chapter begins by assessing the problems of improving employee engagement and commitment in the modern business environment. It also looks at how these are affected by concepts of organizational justice and social identity theory, and the importance of aligning organizational and individual values. It continues by outlining the positive effects on employees of responsible business practices in relation to these issues. It finishes by explaining how coherency management, when applied to the company-employee relationship, can improve overall productivity and commitment to more responsible organizational behavior.

El sistema actual de produccion lineal en la industria alimentaria genera importantes problemas m... more El sistema actual de produccion lineal en la industria alimentaria genera importantes problemas medioambientes, sociales y economicos; tales como el desperdicio de grandes cantidades de comida, la emision de gases de efecto invernadero, la obesidad y la malnutricion. Una economia circular alimentaria ofrece soluciones a todos estos problemas y genera oportunidades para crear un sistema mas sostenible e inclusivo.

Coherency Management, 2019

This chapter begins by explaining why management of social responsibility requires a systematic a... more This chapter begins by explaining why management of social responsibility requires a systematic approach to understand complexity and provide organizational-wide solutions. It then analyzes why such an approach is useful and necessary, but not sufficient unless it is accompanied by a genuine implementation of the coherency conditions. It then assesses the role of systems thinking in driving change in complex adaptive systems, overcoming resistance, and dealing with different types of cognitive bias.

Ética en las ciencias sociales, 2011, ISBN 9788492954766, págs. 165-196, 2011

The Guidelines are one of the outputs of the international Erasmus+ project “Methodology of Inter... more The Guidelines are one of the outputs of the international Erasmus+ project “Methodology of Interpretation of European Cultural Heritage through Attractions in Tourism” (MIECAT). The book is designed for experts in the tourism industry. The Guidelines collate basic information on the interpretation of cultural heritage in tourism. They consider both tangible and intangible heritage; the book explains the importance, goals, and principles of heritage interpretation. The book deals with the specifics of interpretation in six thematic subtopics: architecture, fine arts, religious monuments, music, local traditions and customs, gastronomy. Interpretation of cultural heritage is currently very topical. Its significance has been enhanced by the activities of the EU in the field of cultural heritage. The year 2018 was declared a European Year of Cultural Heritage. European Heritage Days organized annually also bring up topics closely related to the issues of interpretation of cultural heri...

This paper examines the relationship between firm size and corporate social responsibility in fam... more This paper examines the relationship between firm size and corporate social responsibility in family businesses. Three dimensions of CSR that we consider particularly important for family businesses were assessed: relationship with the community, relationship with employees and process and product quality management. The empirical analysis was developed with a sample of 824 Spanish family firms. Results show a positive relationship between the size of a business and its relations with the community. Regarding human resources policies, we find that family firms show a positive connection between the size and employee training and job stability. Finally, when considering issues related to improving the quality of processes and products, a positive link between size and process innovation was noted.Sin financiaciónNo data (2018)UE

Czech Journal of Tourism, 2019

The main objective of the heritage interpretation is communication and dissemination of scientifi... more The main objective of the heritage interpretation is communication and dissemination of scientific knowledge generated around a certain site. Therefore, this article aims to demonstrate that the use of an adequate interpretation methodology contributes to improving a mere aesthetic experience through greater learning outcomes, more intense emotional binding, higher awareness of the heritage conservation and overall satisfaction with the visit. Thus, the heritage interpretation has become a critical tool for creating competitive cultural or nature-based tourism services and products providing hosting destinations with attractive tourism offers. The methods of this study include a literature review, which summarises the findings of different research projects assessing the relationship between the aforementioned variables. The main conclusions drawn from this review are that there exist adequate methodologies for the heritage interpretation, which contribute to improve learning outcom...

i-manager’s Journal on Management, 2016

Coherency Management, 2019

This chapter starts by analyzing the pros and cons of a stakeholder approach. It looks at differe... more This chapter starts by analyzing the pros and cons of a stakeholder approach. It looks at different communication tools, principally non-financial reporting, used to manage the dialogue companies maintain with different stakeholder groups. It explains the limits of this type of tool and why they fail to improve overall responsible behavior. It then identifies why any organization serious about their approach to social responsibility must change current stakeholder dialogue practices and outlines how they can do so in a more coherent way.

Coherency Management, 2019

This chapter looks at the way that knowledge is created, managed, and transferred, and its import... more This chapter looks at the way that knowledge is created, managed, and transferred, and its importance for generating responsible behavior. It looks at different types of learning and explains why some of them support a coherent approach and others don’t. It outlines the characteristics of learning organizations and highlights the limitations of current attitudes that block learning including short-term thinking, heuristic response processes, and cultural resistance to criticism. It finishes by considering complexity levels in the management of broad and diverse responsibilities, and the need for a more coherent approach to learning to manage such complexity.

Coherency Management, 2019

This chapter deals with the autocratic nature of most firm’s decision-making processes. It highli... more This chapter deals with the autocratic nature of most firm’s decision-making processes. It highlights the advantages of a more participative decision-making process for any organization that wishes to behave in a more responsible manner, as well as the risks of continuing a top-down imposition of something that cannot genuinely be forced on people. At the same time, it outlines the parameters of this democratizing process and explains why it needs to be limited. It finishes by explaining why such an approach meets the coherency conditions introducing in Chapter 2.

Academy of Entrepreneurship Journal, 2017

The principal characteristic of social entrepreneurship is the creation of businesses with the ob... more The principal characteristic of social entrepreneurship is the creation of businesses with the objectives of solving social issues and generating positive impacts in the community. In recent years there has been an increase in the literature addressing these types of businesses, although the number of works dealing specifically with how they are funded is quite limited, and even more so in the case of those which focus on alternative financing options such as crowdfunding. Therefore, the main objective of this paper is to assess the use of crowdfunding as a source of finance for social enterprises. Specifically, the paper analyzes social entrepreneurs’ perceptions of crowdfunding, the reasons that drive or impede its use, the different information available, and its suitability for social enterprises. A study is carried out on social entrepreneurs in Spain using the Delphi method, especially recommended as a methodology for exploratory studies such as this. The results show that cro...

The first part of this work identifies current trends in the field of corporate social responsibi... more The first part of this work identifies current trends in the field of corporate social responsibility (CSR), and analyze the effectiveness of the widely used Global Reporting Initiative (GRI) for producing non-financial information, through an empirical study of the Spanish energy sector. The second part presents a model, the Social, Economic and Environmental Knowledge (SEEk) model, which is the main contribution of this doctoral thesis, which uses the mathematics of fuzzy sets to measure and benchmark the overall impact of responsible and sustainable management. The results show that there is a significant gap in the use and verification of non-financial information presented through the GRI framework. The application of the proposed model demonstartes its ability to measure the net impact in social and environmental terms for any organization, doing so as a function of its economic results, thereby offering a truly comprehensive analysis of its responsible and sustainable managem...

Coherency Management, 2019

Getting to coherent organizational responsibility (CORE) is a journey, which requires reengineeri... more Getting to coherent organizational responsibility (CORE) is a journey, which requires reengineering both organizational purpose and operational practice. This chapter outlines the principal ideas in the field of reengineering and uses them to outline the coherency journey. It looks at both the CSR organization and the coherently responsible organization at two different levels—abstract and system, showing what the five coherency pillars presented in Chapter 9 look like in each case. It explains how to begin the transformation from one to the other and outlines the different types of cognitive bias that prevent many firms from doing so.

Coherency Management, 2019

This chapter starts by analyzing what value is and how it is created. It then looks at the argume... more This chapter starts by analyzing what value is and how it is created. It then looks at the arguments behind shareholder supremacy and residual claims, and the risks supported by different stakeholder groups such as employees and suppliers in their relations with any firm. It goes on to explain why current management thinking on these topics is incoherent for any organization that claims to take seriously its social and environmental responsibilities and outlines what coherent value creation looks like, and how it should be distributed across the stakeholder spectrum.

Resumen. Dentro del temario de la asignatura “administración de empresas” existe un capítulo que ... more Resumen. Dentro del temario de la asignatura “administración de empresas” existe un capítulo que se basa en el conocimiento de la evolución de la teoría administrativa. Dado que se trata de un tema extenso y complejo –que se debe desarrollar obligatoriamente en inglés-, se propone esta actividad docente para de ayudar al alumno a su mejor comprensión y que, al mismo tiempo, pueda desarrollar determinadas competencias. En definitiva, se pretende que los alumnos comprendan y analicen, de forma innovadora, las principales teorías que forman parte de la evolución del pensamiento administrativo y perciban su importancia a la hora de sentar las bases de la ciencia

Coherency Management, 2019

Despite its growth in popularity in the past twenty years, CSR has serious limitations, which pro... more Despite its growth in popularity in the past twenty years, CSR has serious limitations, which profoundly affect its ability to reduce the negative social, environmental, and economic impacts that companies generate as they pursue the financial bottom line. Emerging as a response to changing expectations of how organizations should behave in a complex and increasingly globalized world, its incoherency makes it inadequate to deal with the serious problems faced by humanity in the twenty-first century. This chapter summarizes the origins of CSR, as well as its limitations and fundamental underlying contradictions. It then explains why CSR needs to adopt a more coherent approach and outlines what that approach should look like.

Coherency Management, 2019

This chapter begins by assessing the problems of improving employee engagement and commitment in ... more This chapter begins by assessing the problems of improving employee engagement and commitment in the modern business environment. It also looks at how these are affected by concepts of organizational justice and social identity theory, and the importance of aligning organizational and individual values. It continues by outlining the positive effects on employees of responsible business practices in relation to these issues. It finishes by explaining how coherency management, when applied to the company-employee relationship, can improve overall productivity and commitment to more responsible organizational behavior.

El sistema actual de produccion lineal en la industria alimentaria genera importantes problemas m... more El sistema actual de produccion lineal en la industria alimentaria genera importantes problemas medioambientes, sociales y economicos; tales como el desperdicio de grandes cantidades de comida, la emision de gases de efecto invernadero, la obesidad y la malnutricion. Una economia circular alimentaria ofrece soluciones a todos estos problemas y genera oportunidades para crear un sistema mas sostenible e inclusivo.

Coherency Management, 2019

This chapter begins by explaining why management of social responsibility requires a systematic a... more This chapter begins by explaining why management of social responsibility requires a systematic approach to understand complexity and provide organizational-wide solutions. It then analyzes why such an approach is useful and necessary, but not sufficient unless it is accompanied by a genuine implementation of the coherency conditions. It then assesses the role of systems thinking in driving change in complex adaptive systems, overcoming resistance, and dealing with different types of cognitive bias.

This chapter looks at the state of CSR in Spain. The first part deals with the implementation of ... more This chapter looks at the state of CSR in Spain. The first part deals with the implementation of CSR in Spanish business, the role of the Spanish government in promoting CSR, the teaching of CSR in Spanish universities and scientific output on the topic. The second part explains how CSR is incorporated into academic programs in the Universidad Europea de Madrid (UEM). The final part explains a survey carried out amongst 208 UEM students, and presents some conclusions on their perceptions of how a responsible business should act, and why CSR polices are important.