Fakhriah Aqmarina Quinta | Universitas Gadjah Mada (Yogyakarta) (original) (raw)
Address: Yogyakarta, Yogyakarta, Indonesia
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Sekolah Tinggi Ilmu Ekonomi Bisnis Indonesia
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Papers by Fakhriah Aqmarina Quinta
Jurnal Bumi Indonesia, 2016
KRL Commuter Line is one of transportation mode alternative that becomes the priority of governme... more KRL Commuter Line is one of transportation mode alternative that becomes the priority of government's development to reduce congestion in Jabodetabek region. This research focused on the utilization of KRL Commuter Line by commuters who comes from Bekasi City as the largest contributor of commuters in DKI Jakarta. This study aimed: to describe the characteristics of commuters, to describe the characteristics of commuters movement, and to rate the service quality transportation of KRL Commuter Line. This study used a quantitative approach and analyzed by using descriptive analysis. The results showed that the characteristics of commuters are dominated by women, have job dominant as private employees, and have middle class income. Most commuters use the KRL with high frequency in one week (5-7 days per week). The majority of commuters have travel purpose to work and use the movement of vehicles from and to the KRL station. The commuters assess that the service quality of KRL Commuter Line from dimension of the tangibles, reliability, respponsiveness, assurance, dan emphaty are good.
Jurnal Bumi Indonesia, 2016
KRL Commuter Line is one of transportation mode alternative that becomes the priority of governme... more KRL Commuter Line is one of transportation mode alternative that becomes the priority of government's development to reduce congestion in Jabodetabek region. This research focused on the utilization of KRL Commuter Line by commuters who comes from Bekasi City as the largest contributor of commuters in DKI Jakarta. This study aimed: to describe the characteristics of commuters, to describe the characteristics of commuters movement, and to rate the service quality transportation of KRL Commuter Line. This study used a quantitative approach and analyzed by using descriptive analysis. The results showed that the characteristics of commuters are dominated by women, have job dominant as private employees, and have middle class income. Most commuters use the KRL with high frequency in one week (5-7 days per week). The majority of commuters have travel purpose to work and use the movement of vehicles from and to the KRL station. The commuters assess that the service quality of KRL Commuter Line from dimension of the tangibles, reliability, respponsiveness, assurance, dan emphaty are good.