Marika Lüders | University of Oslo (original) (raw)

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Papers by Marika Lüders

European Journal of Innovation Management, 2015

Purpose – The purpose of this paper is to examine how the development and experimentation with a ... more Purpose – The purpose of this paper is to examine how the development and experimentation with a designer-assisted and collaborative concept-creating approach can provide new insights into the emergent field of service innovations. Design/methodology/approach – The paper were independent researcher with no commercial interests in the method investigated. The paper adopted qualitative methodology informed by 12 innovation workshop series among three Norwegian service companies, followed up by formative validation of the three years constructional and experimental period. Findings – The workshops introduced tangible tools and produced large numbers of innovation ideas, some of which were exploited. Participants internalized partially service design-terms and tools. The experimentation contributed to a common language among participants. Weaknesses included not explicitly addressing managerial learning and organization-internal issues. Research limitations/implications – New innovation...

First Monday, 2021

No studies we are aware of have explored youth's experiences of the association between their Int... more No studies we are aware of have explored youth's experiences of the association between their Internet use and well-being during the COVID-19 lockdown. To fill this void, we used survey data of a representative sample (N = 734) of young Norwegians (16-26 years old) collected a few weeks into the lockdown in May 2020. Findings show a substantial increase in use of several Internet activitiesin particular, video calls and streaming services. Snapchat and Messenger were the most important services used to keep in touch with friends. Online social support significantly predicts higher well-being, while heavy Internet use during a regular lockdown day significantly predicts low well-being, particularly among older females. Analysis of free text responses shows that excessive Internet use during lockdown has led to poor well-being among many, both mentally (38 percent) and physically (17 percent). Many describe purposeless online scrolling or interactions as problematic. We conclude that future research on online well-being should focus more on perceived level of meaningful online activities. Contents Introduction Background Research questions Methods Analysis Results Discussion Conclusion

European Journal of Cultural Studies, 2019

Music streaming services provide people with access to vast libraries of music, but also encourag... more Music streaming services provide people with access to vast libraries of music, but also encourage certain patterns of consuming music. In this article I use Spotify as a case and investigate the action potentials for exploring and archiving music. The personal role of music implies we may expect the 'will to archive' to be prevalent even if these archives are not based on individual ownership. First, an analysis of Spotify suggests the machine agency of Spotify pushes people towards exploring music, whereas archiving features are material and depend of human action. Spotify is hence skewed towards prompting users to explore rather than archive music. Next, an analysis of 23 focus-group interviews suggests that users value opportunities to explore music, yet their practices are equally directed towards archiving music. Theoretically, this article delineates how objects with machine agency are different from material objects in terms of affordances. The action potentials of material objects are symmetrically constituted by what the objects provide relative to an active being. The action potentials of objects with machine agency interfere with this symmetry: the machine is designed to act on behalf of the human being, making certain affordances more perceivable than others.

Social Media + Society, 2018

Context collapse, or the flattening of multiple audiences into a single context, has been an impo... more Context collapse, or the flattening of multiple audiences into a single context, has been an important notion in research on privacy experiences, self-performance, and changing user practices in social media. Yet, previous research has mainly addressed context collapse in spatial rather than temporal terms. The resulting lack of an understanding of time in social media limits our conception of the social media context. The aim of this article is therefore to go beyond the spatial dimension in the current notion of “context collapse” in social media. We discuss relevant theories, empirical evidence, and technical features that address the importance of a time dimension and suggest a collapse of temporal patterns in social media. By introducing the concept of “time collapse,” we account for how context in social media may muddle the time boundary between past and present, which, in turn, can affect how users manage their identity and performance on social media. Whereas research on social media has commonly addressed self-performance and impression management, we understand self-identity as an entity in progress. We analyze the results of two empirical case studies to suggest how and why a collapse of time related to self-performance is becoming increasingly prevalent, focusing on young people and Facebook. Our analyses contribute to a new understanding of time and the prolonged self-documenting practices typical of social media. Our research offers a unique understanding of the nature and conceptualization of time that may guide future directions in the study of social media and their implications for young people.

Music-streaming services embed social features that enable users to connect to one another and us... more Music-streaming services embed social features that enable users to connect to one another and use music as social objects. This paper examines how these features are experienced within negotiations of music as personal and social through the acts of sharing music and of following others. The analysis relies on 23 focus-group interviews with 124 Spotify or/and Tidal users, and a mixed-method study including music-diary self-reports, online observation, and interviews with 12 heavy users. Our findings suggest that users incorporate social awareness in non-sharing, selective-sharing, and all-sharing approaches with strong, weak, and absent ties. These ties are characterized by different configurations of social and music homophily. Negotiations of music as personal and social shape how music-streaming services are experienced.

A limited number of free copies of the article are available here: Abstract Research on the digit... more A limited number of free copies of the article are available here: Abstract Research on the digital divide has moved beyond connectivity to skills and usage disparities. Yet for many older people lack of connectivity remains a challenge, and for those who do have access skills and usage remains an issue. We report findings of an in-depth qualitative study of older people's perceptions of online communications and also their actual experiences. Findings indicate that older people who are already socially well connected benefit from online communication more than those who are not.

""Over a short period, new social media have changed both technological opportunities and communi... more ""Over a short period, new social media have changed both technological opportunities and communication patterns. This, in turn, has changed the conditions for personal and consumer protection. Users have become content producers, and release more and more information about themselves. In fact, many people are increasingly moving their private lives out onto the Internet. As a result, personal data have suddenly become “commercial goods”.
On the basis of a questionnaire survey and a series of interviews with both developers and users, SINTEF has acquired knowledge about the experience and attitudes of the general public with regard to personal and consumer protection in social media. The results indicate that 67% of Internet users are concerned about the consequences of sharing personal information on the Internet. In addition, the study reveals that most Internet users have only limited insight into how social media actually function. For their part, developers of social media believe that privacy is regulated by consumer power, since the services are dependent on user confidence. As such, they believe that consumer protection has not been significantly weakened. Moreover, the report indicates that 66% of Internet users in Norway make use of social networking sites, and 35% visit Facebook on a daily basis.
One conclusion is that the use of Facebook is associated with relatively poor privacy. This is highlighted by the distinguishing features of the service itself, the design, user competence and lack of awareness in relation to consumer protection and privacy. In fact, 36% of social networking site users report that they are uncomfortable sharing content with others on the social networking sites they frequent most often. We also find that users do not understand the user terms and conditions for free services such as Facebook. More women than men use Facebook, they use it more often and they have other and “more private” user preferences than men. As such, they may well be more vulnerable than men.
Another finding is that the majority of users (63%) are not interested in tailored, closely targeted advertisement – whereas this is something the developers of these services believe they do actually want. This finding corresponds with a similar study recently completed in the United States.""

In this article we argue that the concept of genre has a valuable function within sociological th... more In this article we argue that the concept of genre has a valuable function within sociological theory, particularly for understanding emerging communicative practices within social and personal media. Genres span the whole range of recognizable forms of communication, play a crucial role in overcoming contingency and facilitate communication. Their function is to enhance composing and understanding of communication by offering interpretative, recognizable and flexible frames of reference. As such, genres generate a sense of stability in modern complex societies. Genres ought to be seen as an intermediary level between the levels of media and text, however influenced by both. They operate as interaction between two interdependent dimensions, conventions and expectations, both of which are afforded by media and specific texts. In this article these relationships are illustrated through two cases of emerging personal media genres: the online diary and the camphone self-portrait.

While there has been a great deal of research on younger people using Social Networking Sites (SN... more While there has been a great deal of research on younger people using Social Networking Sites (SNSs), there has been less work on older people and non-users. We present a mixed-methods design with a technology-acceptance survey and focus group interviews, to study older Norwegian non-users' perceptions of SNSs. Our study reveals that most non-users in our sample deliberately do not use SNSs. They perceive SNS communication as cold and narcissistic, and view the usefulness of SNSs to be low. This finding indicates a generational culture gap in how young versus older experience SNSs. Privacy and security concerns are also prevalent. Non-users, expressing an interest in SNSs, believe SNSs could increase contact with family and friends, but perceive lack of competence to be a barrier.

"The growth of new technologies and ways of using them has led to rapid changes in the public-sec... more "The growth of new technologies and ways of using them has led to rapid changes in the public-sector information and services situation. Today, 17 percent of Internet users regularly download public-sector information from user-generated content sites on the Internet. This report has studied these changes with the aim of developing new ideas and perspectives for the eGov sector, in which citizens (eCitizen2.0) are also suppliers of services and producers of public-sector information. We have studied the following topics:
• The scope of and trends in social networking sites and user-generated content in Norway.
• Norwegian Internet users’ involvement in public-sector information in user generated content sites.
• The challenges of access to and re-use of public-sector information on the Internet.
• International trends in eGov services and user-generated public-sector services"

Expectations on how social intranets will improve knowledge sharing and collaboration in enterpri... more Expectations on how social intranets will improve knowledge sharing and collaboration in enterprises are high. Yet research into user patterns of traditional SNSs demonstrates participatory divides, and differences in use can be expected with social intranets. In this paper we report on the findings from a study of the adoption–process of a social intranet into an international ICT company. Two archetypical users are described: the contributor and the reluctant user. This study suggests that different user–patterns will remain significant over time.

Social media are often argued to change political communication, decreasing the distance between ... more Social media are often argued to change political communication, decreasing the distance between politicians and citizens, and increasing citizens’ influence on policymaking. This paper presents findings from a study of how the Norwegian Labour Party uses social media, focusing on the community platform MyLabourParty. Interviews with politicians and a survey with citizens as respondents were conducted to examine the experiences of online political discussions. Findings show that citizens and politicians expect MyLabourParty to strengthen citizen participation. Yet, citizens still experience communication asymmetry and politicians may find it challenging to participate to the extent citizens expect. Means for bridging the gap between expectations and experiences are called for, in particular redefinition of the offering, changes of user-practices, and system improvements.

While there has been a great deal of research on younger people using Social Networking Sites (SN... more While there has been a great deal of research on younger people using Social Networking Sites (SNSs), there has been less work on older people and non-users. We present a mixed-methods design with a technology-acceptance survey and focus-group interviews to study older Norwegian non-users’ perceptions of SNSs. Our study reveals that most non-users in our sample deliberately do not use SNSs. They perceive SNS communication as cold and narcissistic and view the usefulness of SNSs to be low. This finding indicates a generational culture gap in how young versus older people experience SNSs. Privacy and security concerns are also prevalent. Non-users, expressing an interest in SNSs, believe SNSs could increase contact with family and friends, but perceive lack of competence to be a barrier.

This inquiry explores how exile-Burmese value social, cultural and political aspects of the inter... more This inquiry explores how exile-Burmese value social, cultural and political aspects of the internet. The empirical basis for the analysis is semistructured interviews with three Burmese in Oslo and nine in London. The analysis is also in part based on research of Burmese-related online web-sites and internet-applications. The study is, however, not an analysis of these web-sites.

Little research has been conducted on the two most important criteria for the success of social n... more Little research has been conducted on the two most important criteria for the success of social network sites (SNS), that is, content sharing and sociability, and how these affect privacy experiences and usage behavior among SNS users. This article explores these issues by employing in-depth interviews and explorative usability tests, comparing the experiences and usage of younger and older Facebook users.

Información del artículo Becoming more Like Friends. A Quantitative Study of Personal Media and S... more Información del artículo Becoming more Like Friends. A Quantitative Study of Personal Media and Social Life.

The subject of social media could hardly be more topical, with daily headlines detailing its effe... more The subject of social media could hardly be more topical, with daily headlines detailing its effects on traditional media, government, mores, and more. Social computing has also affected the field of Human-Computer Interaction and globally, researchers scramble to understand exactly the implications this new communication medium has on how we conduct our lives.

European Journal of Innovation Management, 2015

First Monday, 2021

European Journal of Cultural Studies, 2019

Social Media + Society, 2018

While there has been a great deal of research on younger people using Social Networking Sites (SN... more While there has been a great deal of research on younger people using Social Networking Sites (SNSs), there has been less work on older people and non-users. We present a mixed-methods design with a technology-acceptance survey and focus-group interviews to study older Norwegian non-users’ perceptions of SNSs. Our study reveals that most non-users in our sample deliberately do not use SNSs. They perceive SNS communication as cold and narcissistic and view the usefulness of SNSs to be low. This finding indicates a generational culture gap in how young versus older people experience SNSs. Privacy and security concerns are also prevalent. Non-users, expressing an interest in SNSs, believe SNSs could increase contact with family and friends, but perceive lack of competence to be a barrier.

Nordicom Review, 2021

Music and television streaming services present users with abundant catalogues of content availab... more Music and television streaming services present users with abundant catalogues of content available on demand. We investigate whether users respond by narrowing or widening the diversity of content they consume. Further, we examine how the different logics characterising music and television streaming are mirrored in the number of streaming services people use. To do so, we compare non-, sporadic, regular, and frequent users of television and music streaming services. Findings from a cross-sectional survey in Norway show that frequent streamers consume a wider variety of genres and rely on more services. Our results also indicate that streaming has gone from a first-mover activity to a standard consumer mode. This study indicates that we can expect continued growth in television streamers, whereas the music streaming industry seems more consolidated.