Verna Gall | University of Maryland Global Campus (original) (raw)

Verna Gall

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Papers by Verna Gall

Research paper thumbnail of Aligning Six Sigma and ITIL to Improve IT Service Management

International Journal of E-services and Mobile Applications, 2009

... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses oppor... more ... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses opportunities for future research and ... The associates responsible for implementing the projects and process improvements are Master Black Belts, Black Belts, Green Belts, Yellow Belts, and ...

Research paper thumbnail of Aligning Six Sigma and ITIL: Implications For IT Service Management

Research paper thumbnail of Aligning Six Sigma and ITIL to Improve IT Service Management

... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses oppor... more ... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses opportunities for future research and ... The associates responsible for implementing the projects and process improvements are Master Black Belts, Black Belts, Green Belts, Yellow Belts, and ...

Research paper thumbnail of Aligning Six Sigma and ITIL to Improve IT Service Management

International Journal of E-services and Mobile Applications, 2009

... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses oppor... more ... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses opportunities for future research and ... The associates responsible for implementing the projects and process improvements are Master Black Belts, Black Belts, Green Belts, Yellow Belts, and ...

Research paper thumbnail of Aligning Six Sigma and ITIL: Implications For IT Service Management

Research paper thumbnail of Aligning Six Sigma and ITIL to Improve IT Service Management

... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses oppor... more ... It makes the case for leveraging ITIL and Six Sigma with ITSM in practice and discusses opportunities for future research and ... The associates responsible for implementing the projects and process improvements are Master Black Belts, Black Belts, Green Belts, Yellow Belts, and ...

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