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Papers by Georgette E Dumont

Cases on Strategic Social Media Utilization in the Nonprofit Sector, 2000

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 2014

International Review of Public Administration, Dec 2013

Transparency and accountability are two issues that are ubiquitous for nonprofits. Today, the app... more Transparency and accountability are two issues that are ubiquitous for nonprofits. Today, the application of these issues has moved from solely traditional mediums to include online technologies. Through content analyses of nonprofit websites and in-depth interviews, this paper seeks to determine if nonprofit leaders see a conceptual connection between transparency and accountability and their online communication mediums. It was found that most still visualize online communication tools as a medium to push information out to stakeholders. In addition, a pattern was found between an executive director’s conceptualization of the purpose of online tools and the organization’s use of its website with regard to the amount of information it provided and the tools it adopted.

This article introduces the Nonprofit Virtual Accountability Index (NPVAI) as a tool for nonprofi... more This article introduces the Nonprofit Virtual Accountability Index (NPVAI) as a tool for nonprofits to strategically plan their online accountability, as well as for researchers to empirically analyze nonprofit Web sites. The index is developed first from the theoretical literature on nonprofit accountability, on government virtual accountability, and on best practice in website design. An exploratory factor analysis is then carried out on the index adapted from these sources. The nonprofit virtual accountability components identified were accessibility, engagement, performance, governance, and mission. The index is applied to nonprofits in Illinois to test its validity. The findings confirm the validity of the index as a tool to measure nonprofit virtual accountability.

Abstract: A non-profit accountability framework is developed from the broader academic literature... more Abstract: A non-profit accountability framework is developed from the broader academic literature, both within non-profit studies and beyond. The framework includes a comprehensive set of stakeholders that non-profits need to be accountable to, as well as resources to be accountable for. These stakeholders and resources are then contrasted on a matrix.

Many descriptive studies have measured the adoption of ICTs by nonprofits. What is less understoo... more Many descriptive studies have measured the adoption of ICTs by nonprofits. What is less understood is why this adoption takes place. This study measures the change in social media adoption by small nonprofits over a one year period after attending a social media marketing workshop. A pre-measurement of the social media tools available on their Web sites was taken prior to their participation in a social media marketing workshop. A post-measurement was taken a year later. In addition, an e-survey was administered to better understand the challenges of ICT adoption for non-large nonprofits. This study adds to the understanding of ICT adoption for small nonprofits.

A recent study has shown that nonprofits are outpacing private companies in engaging in social ne... more A recent study has shown that nonprofits are outpacing private companies in engaging in social networking. However, that study refers to large nonprofits. Through a panel analysis of links on nonprofit websites to social networking sites and e-surveys, this paper measures the increased use of social networking in small and medium nonprofits, identifies why these nonprofits are using social networking, and assesses the outcome of the use of these new technologies. This paper adds to the knowledge of nonprofits’ engagement in social networking.

The Internet has become pervasive in modern society; however, the extent to which nonprofits use ... more The Internet has become pervasive in modern society; however, the extent to which nonprofits use the Internet to account to stakeholders is understudied. This dissertation measures the extent to which nonprofit organizations are using information communication technologies to account to, and communicate with, stakeholders, a process defined here as virtual accountability (VA). It also identifies the organizational characteristics associated with nonprofits that have successfully adopted the Internet at a tool to enhance its accountability. By measuring the virtual accountability of nonprofit organizations through an analysis of their Web sites, a better understanding evolves not only of the extent to which the organization uses its Web site, but also the usability, content, and communication levels of the site. Through the analysis of archival data, content analysis, surveys, and interviews, a model of virtual accountability is developed.

In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earl... more In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earlier in John Kennedy’s inaugural address by reminding Americans of “the price and the promise of citizenship.” This paper argues that academic public administration has focused over much on the promise of citizenship, in terms of what citizens can expect from their governments. What has been overlooked, though, is Obama’s “price” of citizenship: responsible democratic participation on the part of the public itself. Consultative, participatory processes are doomed without this responsible participation. This raises two key questions for the public administrator. The first is an indirect one, in terms of how society can encourage responsible civic participation. The second question is a more direct one, in terms of how the public administrator can challenge irresponsible civic participation without risking a populist backlash costing a job. Finally, this paper discusses how improved communication in public affairs might best prepare public managers to contribute to this responsible citizenship.

Sommaire : Un cadre de responsabilisation pour le secteur à but non lucratif est élaboré à partir de la littérature didactique plus vaste, à la fois des études sur le secteur à but non lucratif et d’autres. Le cadre inclut un ensemble exhaustif de parties prenantes auxquelles le secteur à but non lucratif doit rendre des comptes, ainsi que des ressources dont il doit rendre compte. Ces parties prenantes et les ressources sont alors mises en contraste sur un tableau.

The American Review of Public …, Jan 1, 2005

By making it possible for once dispersed individuals to communicate and cooperate online, the Int... more By making it possible for once dispersed individuals to communicate and cooperate online, the Internet has raised
the importance of cybercommunities—informal, online collectivities that provide support by means of many-tomany
communication—as an overlooked delivery system for the provision of public goods. The importance to public
administration of these communities is discussed through multisectoral analysis. Existing case study–based
research on the topic is empirically assessed by mapping the cyberuniverses of three issue areas discussed in that
research. Although many of the findings of the existing research remain valid, the internal governance, and so the
accountability and legitimacy, of cybercommunities are found to be weak. This raises serious questions about current
understanding regarding the implications of online organization for public administration.

Cases on Strategic Social Media Utilization in the Nonprofit Sector, 2000

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 2014

International Review of Public Administration, Dec 2013

The American Review of Public …, Jan 1, 2005