alessandra tzannis | Università Cattolica del Sacro Cuore (Catholic University of the Sacred Heart) (original) (raw)

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Papers by alessandra tzannis

IMP Journal

Purpose Differently from previous works that focused on the entrepreneur and on his ability to ma... more Purpose Differently from previous works that focused on the entrepreneur and on his ability to manage social relationships, the purpose of this paper is to investigate the role of business relationships in the different stages of the life cycle of a start-up. Design/methodology/approach Since the paper aims to explore startups’ evolutionary phenomenon, it adopts a qualitative abductive methodology, presenting an in-depth study of two innovative Italian start-ups. The research is based on two steps. In the first one, the authors collected secondary data from start-ups’ reports and documents, financial indicators (when available) and processed them to understand their background. In the second one, the authors conducted ten semi-structured interviews, including face-to-face interviews, phone interviews and video conferences. Findings The paper presents a relationship-based life cycle model composed of four different stages, depending on the number and role of relationships developed. ...

Frontiers in psychology, 2017

Currently we observe a gap between theory and practices of patient engagement. If both scholars a... more Currently we observe a gap between theory and practices of patient engagement. If both scholars and health practitioners do agree on the urgency to realize patient engagement, no shared guidelines exist so far to orient clinical practice. Despite a supportive policy context, progress to achieve greater patient engagement is patchy and slow and often concentrated at the level of policy regulation without dialoguing with practitioners from the clinical field as well as patients and families. Though individual clinicians, care teams and health organizations may be interested and deeply committed to engage patients and family members in the medical course, they may lack clarity about how to achieve this goal. This contributes to a wide "system" inertia-really difficult to be overcome-and put at risk any form of innovation in this filed. As a result, patient engagement risk today to be a buzz words, rather than a real guidance for practice. To make the field clearer, we promote...

MERCATI & COMPETITIVITÀ, 2016

Growing demand for health care due to the ageing of the population, rising costs, constrained res... more Growing demand for health care due to the ageing of the population, rising costs, constrained resources, and evidence variations in clinical practice have increased interest in improving the attention on quality for health services. Quality in this context is mainly based on two dimensions: access and effectiveness. But, due to the challenging environment, to the objectives of the health services and to the structure of the NHS, this is no more sufficient. Attention to issues such as service innovation, attributes and conditions for its adoption and diffusion, patient's centered care via technological supports, lead to a new scenario of health care services based on the sharing of competencies of different actors belonging to a net system. Those are the elements on which the present work focuses. In this context the main aim of this work is to investigate the link between quality in health services and adoption and diffusion of innovation thanks to a network approach. Quality in health services is reached through the network. The network allows a particular process of services innovation adoption and diffusion that produces not only technical but also relational quality. In this way the quality of a specific innovative service generates benefits also for the health system considered as a whole. In the conceptual framework previously described, this work goes more in depth in the features of the several actors that are involved in the generation of new services and upstream in analyzing which are the conditions for an improved quality of health services thanks to the adoption and diffusion of innovations. In particular the attention is focused on the resources provided by the different actors belonging to the network and on the characteristics of each organization involved in the creation of the innovative services. After a literature review this work investigates the case of an Italian innovative health service provided by a rehabilitative structure, Villa Beretta, a detached ward of the Valduce Hospital. The paper emphasizes how the development of the innovative services presented are based on the interrelationships of several actors specialized in different core activities. More and more the hospitals have to face complex needs. For this reason the hospitals need to attract several actors that provide specific resources. In this way the focus is centered on how those actors cooperate in order to grant value not only to their health performances but also to the entire system.

AgC Non manifestano apertamente la disapprovazione per rispetto dell'altra persona. Un 'sì' può n... more AgC Non manifestano apertamente la disapprovazione per rispetto dell'altra persona. Un 'sì' può nascondere un 'no'. 3 in © g § j i AgC Conoscono la cultura occidentale e fanno pressione psicologica sui partner europei attraverso uno stile di comunicazione indiretto.

Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 2015

MERCATI E …, 2010

... Assegnista di Ricerca, Facoltà di Economia, Università Cattolica, chiara.cantu@unicatt.it ...... more ... Assegnista di Ricerca, Facoltà di Economia, Università Cattolica, chiara.cantu@unicatt.it ... Per quanto riguarda le scelte strategiche, invece, esse sono influenzate da fattori tra i quali l'esperienza crescente, il fabbisogno informativo, la se-lezione delle modalità di ingresso, l'effetto ...

MERCATI E …, 2010

IMP Journal

Frontiers in psychology, 2017

MERCATI & COMPETITIVITÀ, 2016

Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 2015

MERCATI E …, 2010