Alice Moroni | "Tor Vergata" University of Rome (original) (raw)

Papers by Alice Moroni

2013 5th International Workshop on Near Field Communication (NFC), 2013

ABSTRACT In this paper the authors present the design of a multimedia mobile guide for the visito... more ABSTRACT In this paper the authors present the design of a multimedia mobile guide for the visitors of the Wolfsoniana museum of Genoa. The system presented is part of an upcoming field trial aiming to research about Usability and User Experience (UX) of Near Field Communication (NFC) technology applied to the touristic-cultural field. Therefore, moving from the assumption that the visitor experience could be enhanced in making more interactive and engaging the visit, the mobile application will interact with NFC and QR Code technologies to allow the visitor to easily access to additional contents and social functions with his/her smartphone. The subject treated in this paper is a preparatory work for the future test of the Wolfsoniana Smart Museum mobile application during the field trial, one of the few ones on NFC coming from Italy till today. In particular, the authors describe the different steps followed in the mobile application design process, focusing on the main findings about better user experience and usable user interface (UI).

Computer Technology and Application, 2011

In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framew... more In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framework for mobile phones with the aim of making people's life easier, providing day-today services such as payment, ticketing and information retrieval by means of NFC (Near Field Communication) technology. It was developed via the collaboration between two research labs of Sapienza University of Rome: the RFID (Radio Frequency Identification) Lab and the Usability and Accessibility Lab (LUA), both belonging to CATTID (Centre for Applications of Teleservices and of Technologies for Innovation in Digital world) research centre. Technically, SIMpliLife is a SIM-based platform for NFC mobile phones that interfaces several applications able to manage the abovementioned services. The high-level User Interface has been developed by means of Smart Card Web Server (SCWS) technology, thus providing enhanced user experience if compared to traditional SIM-based implementations based on SIM Toolkit.

SoftCOM 2011, 19th International Conference on Software, Telecommunications and Computer Networks, 2011

In this paper the authors approach the Internet of Things field describing the ShopLovers solutio... more In this paper the authors approach the Internet of Things field describing the ShopLovers solution as a tool to create an environment of interconnected objects through RFID/NFC technologies. The objective of the ShopLovers solution is to enhance sociability for customers and to empower social media marketing solutions for companies and brands. The prototype described here is the result of the collaboration between two laboratories of CATTID (Centre for Application of Teleservices and of Technologies for Innovation in Digital world), one dealing with ICT and the other dealing with Web and Mobile Usability. CATTID is a research centre within “Sapienza” University of Rome. After giving a technical overview on Near Field Communication (NFC) and Internet of Things (IoT) related scenarios, the authors explore the growth of Web 2.0, discussing the way it is changing communication between people and brands. Finally, the authors present the ShopLovers solution, describing both the architectu...

IxD&A, 2009

SIMpliCity is an application developed in the RFID Lab of CATTID (Centre for the Applications of ... more SIMpliCity is an application developed in the RFID Lab of CATTID (Centre for the Applications of Television and for Distance Learning Techniques), research centre of Rome University “La Sapienza”, that helps tourists in their sightseeing around the city and offers value-added services for both tourists and local citizens, thanks to the use of mobile phones equipped with Near Field Communication technology. This paper describes the application’s architecture, together with the first usability test conducted on it. We exploited users’ suggestions arising from a deeper analysis of the results in order to redesign the application, increasing its performance, moreover obtaining more flexibility and reliability. The result is the upgraded version of the system (we called it SIMpliCity 2.0), described in par. 4. This upgraded version has been tested too with real users. The results of this second test are reported and analyzed in par. 5.

2013 5th International Workshop on Near Field Communication (NFC), 2013

ABSTRACT In this paper we analyze the problems that are encountered in mobile ticketing systems w... more ABSTRACT In this paper we analyze the problems that are encountered in mobile ticketing systems where proximity technologies are used for validation and check of the e-tickets, leaving out the stage of ticket purchase, which can be done either remotely or in proximity. We have identified several security issues that are common in mobile ticketing and we propose some methods to solve them. In addition, we propose a protocol to provide secure validation and check of e-tickets. The innovation of this protocol is that it provides a good level of security and it is sufficiently abstract to be independent of NFC operating mode; that is it works in classical Card Emulation mode making use of Secure Element and it is implementable in Peer-to-Peer mode too.

2012 9th International ISC Conference on Information Security and Cryptology, 2012

ABSTRACT The aim of this paper is to propose a solution for a potential vulnerability in mobile p... more ABSTRACT The aim of this paper is to propose a solution for a potential vulnerability in mobile proximity payment. The mobile proximity payment is the evolution of the card payment whose reference standard is EMV (Europay, MasterCard and VISA). A mobile proximity payment transaction is performed via radio waves so there is the possibility to intercept the communication with the point-of-sale and also to activate the payer device, in a range of 10 cm. The EMV protocol assumes that within a range of 10 cm card fraud is hard to perform, moreover IC card capable point of sale are considered safe a priori, while the card must authenticate itself. This allows a leak of card information. In this paper we describe a possible solution to this problem, adding a safe level to the EMV protocol in the case of mobile proximity payment transactions. Our solution is a Needham-Schroeder based protocol, that guarantees authentication and confidentiality between the entities involved in the payment.

Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services, 2015

Mobile payment represents a promising emerging market. Nevertheless, especially for Mobile Proxim... more Mobile payment represents a promising emerging market. Nevertheless, especially for Mobile Proximity Payment (MPP), neither users nor merchants have largely adopted this innovation so far. This study aims to identify the adoption factors of MPP by developing a user model, tested through an in-lab experimentation involving 50 users in Italy. We then compared our results with those obtained through a remote survey that involved 1001 subjects who have never used a MPP system before. Compatibility with users' needs, habits and lifestyle has been found to be the dominating factor for adoption. Surprisingly, we found that a previous use of e-payment systems does not influence the user's perception of compatibility. While perceived security is a concern for prospective users who have never used MPP, it does not affect the intention to adopt for users who tried the system at least once. Cost considerations do not influence MPP adoption intention. Based on these findings we expect that MPP systems have a high chance to be widely adopted if optimized for compatibility.

Deploying RFID - Challenges, Solutions, and Open Issues, 2011

In this paper the authors present the design of a multimedia mobile guide for the visitors of the... more In this paper the authors present the design of a multimedia mobile guide for the visitors of the Wolfsoniana museum of Genoa. The system presented is part of an upcoming field trial aiming to research about Usability and User Experience (UX) of Near Field Communication (NFC) technology applied to the touristic-cultural field. Therefore, moving from the assumption that the visitor experience could be enhanced in making more interactive and engaging the visit, the mobile application will interact with NFC and QR Code technologies to allow the visitor to easily access to additional contents and social functions with his/her smartphone. The subject treated in this paper is a preparatory work for the future test of the Wolfsoniana Smart Museum mobile application during the field trial, one of the few ones on NFC coming from Italy till today. In particular, the authors describe the different steps followed in the mobile application design process, focusing on the main findings about better user experience and usable user interface (UI).

In this paper we intend to investigate the problem of the mass adoption of new payment instrument... more In this paper we intend to investigate the problem of the mass adoption of new payment instruments, such as Near Field Communication enabled mobile phones, by analyzing the results of the survey on Mobile Payment in Italy conducted by the "Center of Expertise on Technological Innovation" of CATTID (Centre for Application of Tele services and Technologies for Innovation in Digital world), Sapienza University of Rome. By working at CATTID as specialized researchers on the NFC technology, now that NFC is getting increasingly attention from a commercial point of view, we want to deepen the matters of the users wants and needs about mobile payment, with a view to its wide mass adoption. The method of investigation we chose has been both qualitative and quantitative. From our study, focused on Italian users, we have found that, although users are ready to adopt mobile payment instruments, the market scenario is not growing so fast and the difference will be made by the level of confidence in the financial transaction perceived by consumers. On this, NFC technology is on the good way and we can imagine possible evolution in the security and marketing fields.

In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framew... more In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framework for mobile phones with
the aim of making people’s life easier, providing day-to-day services such as payment, ticketing and information retrieval by means of NFC (Near Field Communication) technology. It was developed via the collaboration between two research labs of Sapienza University of Rome: the RFID (Radio Frequency Identification) Lab and the Usability and Accessibility Lab (LUA), both belonging to CATTID (Centre for Applications of Teleservices and of Technologies for Innovation in Digital world) research centre. Technically, SIMpliLife is a SIM-based platform for NFC mobile phones that interfaces several applications able to manage the abovementioned services. The high-level User Interface has been developed by means of Smart Card Web Server (SCWS) technology, thus providing enhanced user experience if compared to traditional SIM-based implementations based on SIM Toolkit.

Software, …, Jan 1, 2011

Abstract In this paper the authors approach the Internet of Things field describing the ShopLover... more Abstract In this paper the authors approach the Internet of Things field describing the ShopLovers solution as a tool to create an environment of interconnected objects through RFID/NFC technologies. The objective of the ShopLovers solution is to enhance ...

2013 5th International Workshop on Near Field Communication (NFC), 2013

ABSTRACT In this paper the authors present the design of a multimedia mobile guide for the visito... more ABSTRACT In this paper the authors present the design of a multimedia mobile guide for the visitors of the Wolfsoniana museum of Genoa. The system presented is part of an upcoming field trial aiming to research about Usability and User Experience (UX) of Near Field Communication (NFC) technology applied to the touristic-cultural field. Therefore, moving from the assumption that the visitor experience could be enhanced in making more interactive and engaging the visit, the mobile application will interact with NFC and QR Code technologies to allow the visitor to easily access to additional contents and social functions with his/her smartphone. The subject treated in this paper is a preparatory work for the future test of the Wolfsoniana Smart Museum mobile application during the field trial, one of the few ones on NFC coming from Italy till today. In particular, the authors describe the different steps followed in the mobile application design process, focusing on the main findings about better user experience and usable user interface (UI).

Computer Technology and Application, 2011

In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framew... more In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framework for mobile phones with the aim of making people's life easier, providing day-today services such as payment, ticketing and information retrieval by means of NFC (Near Field Communication) technology. It was developed via the collaboration between two research labs of Sapienza University of Rome: the RFID (Radio Frequency Identification) Lab and the Usability and Accessibility Lab (LUA), both belonging to CATTID (Centre for Applications of Teleservices and of Technologies for Innovation in Digital world) research centre. Technically, SIMpliLife is a SIM-based platform for NFC mobile phones that interfaces several applications able to manage the abovementioned services. The high-level User Interface has been developed by means of Smart Card Web Server (SCWS) technology, thus providing enhanced user experience if compared to traditional SIM-based implementations based on SIM Toolkit.

SoftCOM 2011, 19th International Conference on Software, Telecommunications and Computer Networks, 2011

In this paper the authors approach the Internet of Things field describing the ShopLovers solutio... more In this paper the authors approach the Internet of Things field describing the ShopLovers solution as a tool to create an environment of interconnected objects through RFID/NFC technologies. The objective of the ShopLovers solution is to enhance sociability for customers and to empower social media marketing solutions for companies and brands. The prototype described here is the result of the collaboration between two laboratories of CATTID (Centre for Application of Teleservices and of Technologies for Innovation in Digital world), one dealing with ICT and the other dealing with Web and Mobile Usability. CATTID is a research centre within “Sapienza” University of Rome. After giving a technical overview on Near Field Communication (NFC) and Internet of Things (IoT) related scenarios, the authors explore the growth of Web 2.0, discussing the way it is changing communication between people and brands. Finally, the authors present the ShopLovers solution, describing both the architectu...

IxD&A, 2009

SIMpliCity is an application developed in the RFID Lab of CATTID (Centre for the Applications of ... more SIMpliCity is an application developed in the RFID Lab of CATTID (Centre for the Applications of Television and for Distance Learning Techniques), research centre of Rome University “La Sapienza”, that helps tourists in their sightseeing around the city and offers value-added services for both tourists and local citizens, thanks to the use of mobile phones equipped with Near Field Communication technology. This paper describes the application’s architecture, together with the first usability test conducted on it. We exploited users’ suggestions arising from a deeper analysis of the results in order to redesign the application, increasing its performance, moreover obtaining more flexibility and reliability. The result is the upgraded version of the system (we called it SIMpliCity 2.0), described in par. 4. This upgraded version has been tested too with real users. The results of this second test are reported and analyzed in par. 5.

2013 5th International Workshop on Near Field Communication (NFC), 2013

ABSTRACT In this paper we analyze the problems that are encountered in mobile ticketing systems w... more ABSTRACT In this paper we analyze the problems that are encountered in mobile ticketing systems where proximity technologies are used for validation and check of the e-tickets, leaving out the stage of ticket purchase, which can be done either remotely or in proximity. We have identified several security issues that are common in mobile ticketing and we propose some methods to solve them. In addition, we propose a protocol to provide secure validation and check of e-tickets. The innovation of this protocol is that it provides a good level of security and it is sufficiently abstract to be independent of NFC operating mode; that is it works in classical Card Emulation mode making use of Secure Element and it is implementable in Peer-to-Peer mode too.

2012 9th International ISC Conference on Information Security and Cryptology, 2012

ABSTRACT The aim of this paper is to propose a solution for a potential vulnerability in mobile p... more ABSTRACT The aim of this paper is to propose a solution for a potential vulnerability in mobile proximity payment. The mobile proximity payment is the evolution of the card payment whose reference standard is EMV (Europay, MasterCard and VISA). A mobile proximity payment transaction is performed via radio waves so there is the possibility to intercept the communication with the point-of-sale and also to activate the payer device, in a range of 10 cm. The EMV protocol assumes that within a range of 10 cm card fraud is hard to perform, moreover IC card capable point of sale are considered safe a priori, while the card must authenticate itself. This allows a leak of card information. In this paper we describe a possible solution to this problem, adding a safe level to the EMV protocol in the case of mobile proximity payment transactions. Our solution is a Needham-Schroeder based protocol, that guarantees authentication and confidentiality between the entities involved in the payment.

Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services, 2015

Mobile payment represents a promising emerging market. Nevertheless, especially for Mobile Proxim... more Mobile payment represents a promising emerging market. Nevertheless, especially for Mobile Proximity Payment (MPP), neither users nor merchants have largely adopted this innovation so far. This study aims to identify the adoption factors of MPP by developing a user model, tested through an in-lab experimentation involving 50 users in Italy. We then compared our results with those obtained through a remote survey that involved 1001 subjects who have never used a MPP system before. Compatibility with users' needs, habits and lifestyle has been found to be the dominating factor for adoption. Surprisingly, we found that a previous use of e-payment systems does not influence the user's perception of compatibility. While perceived security is a concern for prospective users who have never used MPP, it does not affect the intention to adopt for users who tried the system at least once. Cost considerations do not influence MPP adoption intention. Based on these findings we expect that MPP systems have a high chance to be widely adopted if optimized for compatibility.

Deploying RFID - Challenges, Solutions, and Open Issues, 2011

In this paper the authors present the design of a multimedia mobile guide for the visitors of the... more In this paper the authors present the design of a multimedia mobile guide for the visitors of the Wolfsoniana museum of Genoa. The system presented is part of an upcoming field trial aiming to research about Usability and User Experience (UX) of Near Field Communication (NFC) technology applied to the touristic-cultural field. Therefore, moving from the assumption that the visitor experience could be enhanced in making more interactive and engaging the visit, the mobile application will interact with NFC and QR Code technologies to allow the visitor to easily access to additional contents and social functions with his/her smartphone. The subject treated in this paper is a preparatory work for the future test of the Wolfsoniana Smart Museum mobile application during the field trial, one of the few ones on NFC coming from Italy till today. In particular, the authors describe the different steps followed in the mobile application design process, focusing on the main findings about better user experience and usable user interface (UI).

In this paper we intend to investigate the problem of the mass adoption of new payment instrument... more In this paper we intend to investigate the problem of the mass adoption of new payment instruments, such as Near Field Communication enabled mobile phones, by analyzing the results of the survey on Mobile Payment in Italy conducted by the "Center of Expertise on Technological Innovation" of CATTID (Centre for Application of Tele services and Technologies for Innovation in Digital world), Sapienza University of Rome. By working at CATTID as specialized researchers on the NFC technology, now that NFC is getting increasingly attention from a commercial point of view, we want to deepen the matters of the users wants and needs about mobile payment, with a view to its wide mass adoption. The method of investigation we chose has been both qualitative and quantitative. From our study, focused on Italian users, we have found that, although users are ready to adopt mobile payment instruments, the market scenario is not growing so fast and the difference will be made by the level of confidence in the financial transaction perceived by consumers. On this, NFC technology is on the good way and we can imagine possible evolution in the security and marketing fields.

In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framew... more In this paper the authors describe the design, prototyping and evaluation of SIMpliLife, a framework for mobile phones with
the aim of making people’s life easier, providing day-to-day services such as payment, ticketing and information retrieval by means of NFC (Near Field Communication) technology. It was developed via the collaboration between two research labs of Sapienza University of Rome: the RFID (Radio Frequency Identification) Lab and the Usability and Accessibility Lab (LUA), both belonging to CATTID (Centre for Applications of Teleservices and of Technologies for Innovation in Digital world) research centre. Technically, SIMpliLife is a SIM-based platform for NFC mobile phones that interfaces several applications able to manage the abovementioned services. The high-level User Interface has been developed by means of Smart Card Web Server (SCWS) technology, thus providing enhanced user experience if compared to traditional SIM-based implementations based on SIM Toolkit.

Software, …, Jan 1, 2011

Abstract In this paper the authors approach the Internet of Things field describing the ShopLover... more Abstract In this paper the authors approach the Internet of Things field describing the ShopLovers solution as a tool to create an environment of interconnected objects through RFID/NFC technologies. The objective of the ShopLovers solution is to enhance ...