Tomasz Janowski | United Nations University (original) (raw)

Papers by Tomasz Janowski

We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify... more We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify three core capabilities characterising such organizations - Partnership, Coordination and Integration. By considering these capabilities as idioms for the CNO-G domain, we define a conceptual model that expresses such capabilities using modeling abstractions provided by ARCON (A Reference Model for Collaborative Networks). Finally, we illustrate the resulting domain-specific modelling framework through the example of a concrete CNO-G aimed at delivering a seamless public service.

Semantic Interoperability is arguably the least developed aspect of Government Interoperability F... more Semantic Interoperability is arguably the least developed aspect of Government Interoperability Frameworks. This could be explained by poor understanding of the semantic interoperability problem in government, considering its substance and scope, difficulties encountered in aligning technical solutions with the practice of government organizations, and the paucity of mature semantic technologies and complete semantic interoperability architectures and solutions (beyond metadata specification and semantic annotation of resources). As a result, most governments prefer to concentrate on technical and organizational aspects of their information sharing and interoperability efforts.

Abstract: Electronic Government requires new approaches to the acquisition, management and distri... more Abstract: Electronic Government requires new approaches to the acquisition, management and distribution of knowledge in the public organizations to transform public service delivery, enable inter-agency cooperation and support for complex decision making activities by both middle level and senior level public officers. This paper explains the need for knowledge management (KM) in government, explores knowledge management requirements for public organizations in the context of electronic government, and describes available KM ...

Cooperation between the members of a virtual manufacturing organization can be described as follo... more Cooperation between the members of a virtual manufacturing organization can be described as following a certain protocol, similar to communication protocols in distributed systems. We investigate how it is possible to model such protocols explicitly, for an organization modeled as a client-server system where one member (a client) can request another (a server) to fulﬁll a certain production goal. The goal is given in an abstract way: the type of the product and its required quantity. It is up to the server to decide if and how to implement this goal. ...

Abstract Recognized as a critical factor for the whole-of-government capability, many governments... more Abstract Recognized as a critical factor for the whole-of-government capability, many governments have initiated Enterprise Architectures (EA) programs. However, while there is no shortage of EA frameworks, the understanding of what makes EA practice effective in a government enterprise is limited. This paper presents the results of empirical research aimed at determining the key factors for raising the maturity of the Government Enterprise Architecture (GEA) practice, part of an effort to guide policy-makers of a particular ...

Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV),... more Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV), we witness a specialization of the roles responsible for EGOV development and operation, professionalizationof the personnel playing such roles, and utilization of the EGOV services and information to fulfill citizen needs. In order to build competencies required by such(managerial, professional, technician and user) roles, education becomes a key success factor, and a growing variety of EGOV learning opportunities emerges. However, lacking conceptual underpinnings for EGO education, the discovery, analysis and integration of such opportunities is difficult. To address this need, the paper develops a theoretical construct for EGO education, applies six measures to this construct: who-- learners, why -- roles, what -- competencies, how --programs, where -- schools, and when -- prerequisites, and validates it through a landscaping exercise focusing on EGOV university programs.

Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice int... more Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice interested in developing, sharing and applying concrete solutions for e-Governance--UNeGov. net. We present the rationale for the initiative, along with its mission, objectives and activities. We also describe a novel approach to collaborative problem solving supported by the UNeGov. net Portal. The approach is based on a repository of resources relevant to e-Governance to underpin a process of formulating, exploring, matching and ...

Abstract A promising strategy to promote good governance is harnessing the opportunities provided... more Abstract A promising strategy to promote good governance is harnessing the opportunities provided by the use of mobile phones, widely accessible to most segments of the society, for delivering public information and services and for decision-making by government. This paper investigates the design and implementation of mobile governance (MGOV) strategies for development (MGOV4D). Specifically, it presents an MGOV4D strategy framework to support mobile Information and Communication Technologies (ICT) for development ( ...

Software technology is gaining prominence in national information technology (IT) strategies due ... more Software technology is gaining prominence in national information technology (IT) strategies due to its huge potential for socioeconomic development, particularly through the support it provides in the productive sectors of the economy, delivery of public services and engagement of citizens. In growing numbers of developing countries, software technology is also being leveraged for income generation from digital services and products. For instance, in recent years, India, Chile, the Philippines, Brazil, China, and Indonesia have emerged as important global players in the offshore software services industry, with India and China standing out as leaders. Cooperation between developing countries (south-south) in the area of software technology has also been growing; particularly in the application of software technology to agriculture, public …/.

E-Appointment services could be considered as simple solutions providing significant benefits for... more E-Appointment services could be considered as simple solutions providing significant benefits for improving the accessibility and efficiency for delivering public services requiring face-to-face interactions. Given the high number of services requiring appointment scheduling across government, a government-wide approach which provides e-appointment service as part of a software infrastructure for e-Government is clearly appealing over agency-specific solutions. The paper presents a case study of a one-stop e-Appointment service proposed as part of software infrastructure for e-Government. Relying on appointment-related information maintained by individual agencies, the service enables applicants to seamlessly arrange appointments to visit government agencies or centers providing public services through the one-stop government portal. We define a generic business process underpinning the delivery of one-stop e-Appointment service, propose an approach for implementing each of the business process steps, and present a concrete software solution to support the process. In addition, the paper discusses how the proposed solution addresses some of the challenges identified for delivering the service as part of software infrastructure for e-Government.

Effective Information Technology (IT) leadership is critical for achieving a good alignment betwe... more Effective Information Technology (IT) leadership is critical for achieving a good alignment between business needs and IT means of an organization. In the public sector, IT leadership is increasingly realized through the Government Chief Information Officer (GCIO) function, typically established by governments based on local circumstances and emerging needs. This makes peer-learning about the working of such systems and their transfer between different government contexts challenging. To address this concern, the authors introduced earlier a GCIO System -a set of inter-related activities to guide governments in gradually establishing, operating and sustaining the GCIO function. Based on a common conceptual model of the GCIO function, this paper defines a methodology for conducting the readiness assessment part of the GCIO System. The methodology comprises a set of assessment areas and a step-wise process to conduct assessment in these areas. The paper also shares the experience in applying this methodology in practice, and proposes how the assessment could inform the execution of other activities of the GCIO System.

This outline introduces the Minitrack on Development Methods for Electronic Government, organized... more This outline introduces the Minitrack on Development Methods for Electronic Government, organized as part of the Electronic Government Track at HICCS-45. After explaining the rationale and scope of the Minitrack, the paper presents the summaries of accepted papers.

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Electronic Government (e-Government) has the potential to contribute to the good government agend... more Electronic Government (e-Government) has the potential to contribute to the good government agenda through citizen engagement, effective service delivery and improved efficiency in government. However, realizing this potential is dependent on strong Technology Leadership (e-Leadership) realized through executive IT leaders and Government Chief Information Officers (GCIOs). The paper presents the motivation for e-Leadership and GCIOs, introduces the evolving role of GCIOs, and discusses the main components of GCIO systems, such as readiness assessment, legal and regulatory frameworks, institutions, and education and development. It also presents and analyzes the experiences of five countries in establishing GCIO systems including regulatory frameworks, capacity-building programs, organizational support and national mechanisms and policies to coordinate GCIO efforts through cross-agency institutions and programs. Learning from such experiences, the paper proposes a step by step framework for instituting a GCIO system in the public sector.

Seamless Government is a new paradigm that prescribes the behavior of government agencies as a wh... more Seamless Government is a new paradigm that prescribes the behavior of government agencies as a whole, in order to best respond to the needs of citizens and businesses based on collaboration and networking between the government units. Seamless Government enables the provision of customer-focused, high-quality public services, accessed through a one-stop contact and grouped according to the needs of customers, such as life events for citizens and business episodes for enterprises. Seamless Government also improves efficiency in government operations by eliminating duplicated efforts and making better use of scarce public resources. In this work, we briefly introduce this paradigm, analyzing its main concepts, necessary resources, and characteristics of its outcome.

The availability of Electronic Public Services (EPS) is essential for achieving meaningful e-Gove... more The availability of Electronic Public Services (EPS) is essential for achieving meaningful e-Government. As governments deliver many services to citizens, businesses and other customers, making all these services available online requires a systematic and rigorous approach. A crucial element in this approach is the availability of an Infrastructure to enable rapid EPS development. This demo presents an Electronic Licensing (e-Licensing) Service developed upon a prototype Software Infrastructure for EPS. The Infrastructure comprises: (1) frameworks for design of Front-Office and Back-Office applications, (2) services for workflow management and cross-agency messaging, and an Infrastructure Management Service. The demo shows the process of developing an EPS upon the EPS Infrastructure and demonstrates the various use cases of the e-Licensing application rapidly developed upon the Infrastructure.

UNU-IIST is jointly funded by the government of Macao and the governments of the People's Republi... more UNU-IIST is jointly funded by the government of Macao and the governments of the People's Republic of China and Portugal through a contribution to the UNU Endowment Fund. As well as providing two thirds of the endowment fund, the Macao authorities also supply UNU-IIST with its office premises and furniture and subsidise fellow accommodation.

Interoperability is central to any form of collaboration between organizations, as it enables inf... more Interoperability is central to any form of collaboration between organizations, as it enables information and knowledge sharing by cooperating entities within and across organizational boundaries. Interoperability is particularly important in the public sector where collaboration between public agencies is necessary to realize the notions of seamless services and one-stop government. Enterprise Architectures comprise models and tools to support decisionmaking and development particularly related to IT applications within an enterprise. This paper presents a survey of Enterprise Architectures focused on the question to what extent they support interoperability among organizations. The work has been carried out as part of a project to build a foundation for the development of an interoperability infrastructure for Electronic Government.

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