Abd Al-Aziz Al-refaei | Universiti Sains Islam Malaysia (USIM) (original) (raw)

Papers by Abd Al-Aziz Al-refaei

Sustainability

Employees’ perception of their job and organization is believed to influence service quality (SQ)... more Employees’ perception of their job and organization is believed to influence service quality (SQ). Hence, this study aims to integrate a mediating and moderating model to improve SQ through job involvement (JI), job satisfaction (JS), and organizational commitment (OC), and investigate how that model incorporating JI, JS, and OC can improve SQ in higher education contexts in developing countries. This study applied a conceptual integration between employees who provide the service and customer-perceived service quality. Data collection from the respondents was performed using a two-sample research design and two sets of questionnaires. The academic staff (296 responses) and their students (1480 responses) formed the study’s sample size. Structural Equation Modelling (SEM) was used to analyze the collected data. The data analysis showed a significant impact of JS on OC and SQ (i.e., the quality of lectures they received in the classroom that shaped their learning experiences). OC sig...

European Journal of Business and Management Research

Corporate culture is one of the most critical intangible resources that substantially affect the ... more Corporate culture is one of the most critical intangible resources that substantially affect the overall organizational performance in developing countries. Hence, this study focused on developing countries' energy sectors to evaluate corporate culture's influence on performance. A quantitative research approach was used in this study to achieve the set goals. The study population comprised 408 employees of General Electric Company of Libya (GECOL) who were sampled during the data collection stage of this study. Structural Equation Modelling (SEM) was used to evaluate the impact of organizational culture on performance. The study’s outcome evidenced a significant positive impact of culture on corporate performance; this effect was more significant for administrative employees than technical employees. This study offers some recommendations for the direction of future research, as well as criticism of its limitations.

Sustainability, 2023

This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY

Journal of International Business and Management

Electric energy companies in developing countries face challenges such as low employee organizati... more Electric energy companies in developing countries face challenges such as low employee organizational commitment, which affects productivity and performance, thereby limiting the ability to fulfill the necessary obligations towards citizens. Therefore, this study aims to examine the effects of organizational commitment on non-financial performance in the electricity sector in the context of developing countries. The quantitative approach was used in this research to achieve the study's objectives. The data of the study were collected from 408 respondents and analyzed in two steps; the first step is the assessment of the measurement via Confirmatory Factor Analysis (CFA) while the second step is the testing of the developed hypotheses for the study using Structural Equation Modelling (SEM). The outcome of the study showed a direct positive and significant impact of organizational commitment on organizational performance. The limitations of this study and some recommendations for ...

E-PROCEEDING OF THE 5TH WORLD CONFERENCE ON INTEGRATION OF KNOWLEDGE, 2019

Abstract Higher education institutions are more dependent in human factors to achieve their obje... more Abstract
Higher education institutions are more dependent in human factors to achieve their objective, and non-academic staff plays a critical role to support academic staff to achieve their job. Therefore, the aim of this study is to investigate the relationship between the affective commitments of non-academic staff on higher education service quality. Data were collected by means of a self-administered survey, a total of 155 non-academic staff and 775 of their customer complete responses were obtained from Aden University. The results show that the affective commitment of non-academic staff positively affects higher education service quality. Important implications, limitations, and future studies are discussed.

Keywords: Affective organizational commitment, Service quality, Higher education in Yemen

SSRN Electronic Journal

The relationship between employee attitudes and service quality is still unclear. Therefore, this... more The relationship between employee attitudes and service quality is still unclear. Therefore, this study aims to uncover the relationship between organizational commitment and service quality by investigating how organizational commitment affects service quality. Data were collected utilizing a self-administered survey. A total of 247 faculty staff and 1235 students, complete responses were obtained from Aden University. The results show that organizational commitment affects service quality by social mechanism (social exchange). More specifically, organizational commitment affect service quality through a social exchange mechanism. Important implications, limitations and future studies are discussed.

Journal of Critical Reviews, 2021

The most powerful competitive trend that is currently shaping marketing and business strategies i... more The most powerful competitive trend that is currently shaping marketing and business strategies is service quality. Therefore, this study delves into the effect of training and development of employees on service quality in the context higher education. Emphasis is placed on the relationship between the perception of employees with regards to training and development, and the perception of customers with regards to the service provided by specific employees. A self-administered questionnaire was distributed to 296 employees and 1480 students in Aden University in Yemen. The findings, attained through confirmatory factor analysis and structural equation modelling, revealed a positive relationship between training and development and service quality. This positive relationship was observed to be particularly obvious for the more highly qualified employees. This study conclude that, when employees provided by training and development, they will put greater effort into the delivery of good service quality, thus promoting a positive perception among customers towards the organization. A discussion on the limitations of this investigation, and suggestions for future research was included.

This article investigates the effect of corporate social responsibility (CSR) and affective commi... more This article investigates the effect of corporate social responsibility (CSR) and affective commitment on corporate performance. Although the social and political issues are the root cause of the threat to sustainability development in the world, only corporations have the three essential components, namely resources, global reach and motivation, in order to achieve sustainability. From the economic distress and social challenges that Yemen is facing, it is very important to understand the complex connection and interdependence of CSR activities. Data were collected by means of self-administered survey questionnaire. A total of 339 usable responses were obtained from the employees working in three major oil and gas corporations in Yemen. The findings revealed that affective commitment influence corporate performance by 0.176 at significant level of 0.05. The study result shows that CSR to employee dimensions play an important role in nurturing the commitment of the employees, their ...

2021 2nd International Conference on Smart Computing and Electronic Enterprise (ICSCEE)

E-banking offers services to those under its jurisdiction, where they can benefit from all the el... more E-banking offers services to those under its jurisdiction, where they can benefit from all the electronic transactions with the E- banking. Most studies that look into usage models have not been tested extensively in developing countries, with inconsistent results noted in instances where these models have been tested in developing countries. Even among developing countries in the same region, there are many differences - economic, cultural, political, and demographic-features. This study keen to suggest a model that will increase the usage of E- banking services in developing countries. The pro-posed model may facilitate the understanding of how certain factors can affect the level of usage of E- banking government services in Yemen. The main objective of this study is to gauge the possible antecedents of E- banking services usage by working on a new model based on UTAUT model as well as to answer the research questions posed. This study applied a quantitative research methodology, which includes a numerical measurement and analysis of the factors which influence adoption. In this study, survey questionnaires which involved 393 respondents were be adopted to aggregate the results. The investigation seeks to identify whether variables – Culture, IT support, Familiarity, Performance Expectancy, Social Influence, Facilitating Conditions and Effort Expectancy with the behavioural intention of E-banking services in Yemen. The results show that culture, IT support, familiarity, performance expectancy, social influence, facilitating conditions and effort expectancy were found to positively affect with the behavioural intention of E-banking government services in Yemen.

International Journal of Business Society, 2019

This study aims to uncover the relationship between the organizational commitment of academic and... more This study aims to uncover the relationship between the organizational commitment of academic and non-academic staff and higher education service quality, by investigating under which mechanism organizational commitment affect service quality. Data were collected by means of a self-administered survey, a total of 247 academic staff and 1235 of their student, and a total of 155 non-academic staff and 775 of their customer completed responses were obtained from Aden University. The results of this study show that, organizational commitment (affective and continence) affect higher education service quality by social mechanism (social exchange). Furthermore, this study revealed that, the organizational commitment of academic staff has more effect on higher education service quality than non-academic staff.

Journal of International Business and Management (JIBM), 2021

This study aims to empirically investigate the effect of training and development on the organisa... more This study aims to empirically investigate the effect of training and development on the organisational commitment of employees in the context of higher education. The study adopts a quantitative research approach where data is collected using a self-administered survey questionnaire distributed among faculty staff of the Aden University in Yemen. A total of 296 usable responses were received. Data was analysis by confirmatory factor analysis (CFA) and structural equation modelling (SEM). The finding reveal a positive relationship between training and development, and organisational commitment. This study concludes that when organisations provide training and development to enhance the knowledge and skills of their employees, it will contribute towards employees extending greater effort into their commitment to that organisation.

JOURNAL OF CRITICAL REVIEWS, 2021