Markus Makkonen | Tampere University (original) (raw)

Papers by Markus Makkonen

International Journal of Networking and Virtual Organisations

Individuals and the healthcare sector have become increasingly interested to measure and improve ... more Individuals and the healthcare sector have become increasingly interested to measure and improve health and well-being by using different self-tracking technologies. Physical activity, nutrition, and sleep are a few of the various measures that can be self-tracked by different technological solutions. This study investigates the expected and perceived well-being effects of short-term self-tracking technology use with focus on the implementation phase. The study is based on thematic analysis of ten semi-structured interviews. The results reveal that the perceived well-being effects of using a self-tracking technology are relatively minor during the implementation phase-in line with the pre-implementation expectations. The possible increase in well-being is expected to occur in a longer time scale. Perceived psychological well-being is found to be affected the most during the implementation phase. The results also reveal interesting findings regarding the use and acceptance of self-tracking technologies. Based on the results, theoretical and practical implications are presented.

Proceedings of the 22nd International Academic Mindtrek Conference

Situational awareness of maritime vessels in ice conditions is important for the operation of sup... more Situational awareness of maritime vessels in ice conditions is important for the operation of supply chains. In the artic sea areas, the ice conditions pose a major challenge for maritime vessels getting stuck in the ice and being significantly delayed in arrival to harbor. Data science and open data provide new opportunities to overcome these challenges. This paper introduces available open data sources and data visualizations that can be used to develop applications, for example, for detecting maritime vessel collision, predicting estimated time of arrival to harbor, as well as maritime vessel route optimization in ice conditions. The paper begins by introducing available open data sources and existing computational studies on maritime vessels in ice conditions, then presents the developed data science solution and visualizations of the open data along with the open source software code, and finally concludes with a discussion on the potential application areas and opportunities for further research.

35 th Bled eConference Digital Restructuring and Human (Re)action

Although showrooming behaviour is a characteristic aspect of modern omnichannel retailing, our un... more Although showrooming behaviour is a characteristic aspect of modern omnichannel retailing, our understanding of its antecedents remains limited. In this study, we aim to address this gap in prior research by examining how showrooming behaviour is affected by three different kinds of perceived consumer capabilities: general online shopping skilfulness, mobile online shopping skilfulness, and multichannel self-efficacy. The examination is done by utilising data from 1,024 Finnish consumers, which was collected with an online survey in 2021 and is analysed with structural equation modelling (SEM). In summary, we find mobile online shopping skilfulness to have a strong positive effect on showrooming behaviour, the total effect of general online shopping skilfulness to be statistically not significant, and the effect of multichannel self-efficacy to be negative. In addition, we find several interesting gender and age differences. We conclude the paper with a detailed discussion of the fi...

Although digital products have become an important part of the lives of many consumers, there are... more Although digital products have become an important part of the lives of many consumers, there are several gaps in our understanding of their consumption behaviour. In particular, there seems to be an urgent call for studies that exam-ine the phenomenon from a more context-specific and a dualistic perspective that focuses on both the enablers and inhibitors of information systems (IS) ac-ceptance and use. The objective of this thesis is to address this call. In doing so, the thesis argues to be able to promote not only the breadth and depth of the present theoretical understanding of consumer behaviour in the context of digi-tal products but also the relevance of the conducted research to practice. To evidence this argument, a case study is conducted, concentrating on the case context of consumer purchase behaviour in music download stores. The empir-ical data for the case study, which was collected from Finnish consumers in an interview study and two survey studies, is analysed in a...

Information Systems, 2022

Humanizing Technology for a Sustainable Society, 2019

The aim of this study is to examine the emotions that consumers experience during their online sh... more The aim of this study is to examine the emotions that consumers experience during their online shopping episodes as well as their effects on consumer satisfaction and two types of post-purchase behavioural intentions: repurchase and recommendation intentions. By hypothesising a research model and testing it with the data from 1,786 Finnish online shoppers, which was collected in cooperation with 18 Finnish online stores between September 2018 and December 2018 and is analysed by using structural equation modelling (SEM), the study makes several interesting findings. First, we find positive emotions to have stronger effects in comparison to negative emotions. Second, we also find that whereas the effects of negative emotions on repurchase and recommendation intentions are completely mediated by satisfaction, positive emotions affect them not only indirectly via satisfaction but also directly. Finally, we discuss the implications of these findings for the Turku managers of online stores.

Although people admittedly are one of the most valuable assets of many software companies, relati... more Although people admittedly are one of the most valuable assets of many software companies, relatively little academic research has been done from the well-‐being at work aspect of software professionals. This intervention study aims to address this gap in prior research by examining the potential effects of using standing instead of sitting workstations on the well-‐being at work of software professionals in terms of physical activity, mental alertness, and stress. The two measurements before and after the intervention were conducted in June and September 2015 for 29 employees of a local site of a large Finnish software company by using questionnaires and the Firstbeat Lifestyle Assessment service. The findings of the study suggest that using standing instead of sitting workstations results in only modest promotions of physical activity, does not to have an effect on mental alertness, and actually tilts the stress–recovery balance more towards stress, as least at the early phases ...

This is a self-archived version of an original article. This version may differ from the original... more This is a self-archived version of an original article. This version may differ from the original in pagination and typographic details.

In this study, we develop two new perspectives for technostress mitigation from the viewpoint of ... more In this study, we develop two new perspectives for technostress mitigation from the viewpoint of coping. First, we examine users’ emotional coping responses to stressful IT, focusing specifically on distress venting and distancing from IT. As these mechanisms may not always be effective for individuals’ well-being, we extend our approach to self-regulation in coping, which concerns general stress-resistance. Thus, we specifically study how IT control moderates the effect of emotional coping responses to stressful situations involving IT use. We test the proposed model in a cross-sectional study of IT users from multiple organizations (N=1,091). The study contributes to information systems literature by uncovering mechanisms individuals’ can use to mitigate the negative effects of technostress and by delineating the less-understood perspective of interrelated coping mechanisms; how emotional coping responses are moderated by IT control towards more favorable outcomes. Implications of...

Lecture Notes in Information Systems and Organisation, 2020

This study explores customer experience formation in an online shopping context by investigating ... more This study explores customer experience formation in an online shopping context by investigating the causes of customers’ positive and negative emotions during their visit to an online store. Survey data collected from 1786 Finnish online customers was used to identify individuals who experienced strong positive (N = 138) or negative emotions (N = 215) during their visit. The causes of negative and positive emotions were studied by analyzing customers’ open-ended, written explanations attributed to their emotions. Attribution theory is utilized to explain how individuals make sense of their emotions. The findings show that customers offer various explanations for the emotions evoked during a visit to an online store. Three main themes were identified with respect to the causes of such emotions and related to: (1) the online store, (2) the socio-material environment, and, (3) the customer her/himself. Customers generally blame the online store for negative emotions, whereas positive emotions are mostly associated with oneself and one’s success as a consumer. Both negative and positive emotions are to some extent explained by the sociomaterial environment. The findings demonstrate the complexity of customer experience formation. Further investigation of the topic is therefore warranted.peerReviewe

MIS Quarterly, 2020

Internet Research, 2021

PurposeExcessive use of work-related information technology (IT) devices can lead to major perfor... more PurposeExcessive use of work-related information technology (IT) devices can lead to major performance and well-being concerns for organizations. Extant research has provided evidence of the incidence of such problematic IT use in organizations. We extend the understanding of problematic IT use by examining its individual (proximal) and organizational (distal) antecedents.Design/methodology/approachDrawing from the self-worth theory and the concept of fear of being left behind, we address proximal antecedents that lead to problematic IT use. Drawing from the concept of autonomy paradox, we address distal antecedents of problematic IT use through a positive association with the two proximal antecedents. We report the results of a field study involving 846 individuals who use IT for work. Structural equation modeling was employed to analyze the data.FindingsThe results indicate that the proximal antecedents (IT insecurity and fear of missing out) are positively associated with problem...

34th Bled eConference Digital Support from Crisis to Progressive Change: Conference Proceedings, 2021

In online shopping, product returns are very common. In order to reduce them, one must first unde... more In online shopping, product returns are very common. In order to reduce them, one must first understand who are making them and why are they being made. In this study, we aim to address these questions by examining product return behaviour from a consumer-centric rather than the more traditional product-centric, retailer-centric, and order-centric perspectives. More specifically, we focus on the effects of four demographic characteristics of consumers (i.e., gender, age, education, and income) as well as their payment method preference on their product return frequency and product return reasons. As the data, we use the responses from 560 Finnish online consumers, which were collected with an online survey and are analysed both quantitatively and qualitatively. We find gender, age, payment method preference, and average online shopping frequency to affect average product return frequency, whereas product return reasons were found to be affected by only gender and average product ret...

IT Professional, 2020

Digital Transformation – Meeting the challenges, Jun 14, 2018

During the past decades, electronic commerce, especially in the business-to-consumer (B2C) contex... more During the past decades, electronic commerce, especially in the business-to-consumer (B2C) context, has emerged as a popular research topic in information systems (IS). However, this research has traditionally been dominated by the consumer focus instead of the business focus of online stores. In this explorative study, we aim to address this gap in prior research by identifying the most typical sales patterns of online stores operating in the B2C context. By segmenting the monthly sales time series of 399 online stores with time series clustering, we are able to identify four approximately equally sized segments, of which two are characterised by a clear upward or downward trend in the sales and two are characterised by strong seasonal sales variation. We also investigate the potential segment differences in terms of several key business and technical parameters as well as discuss more broadly the applicability of time series clustering to IS.

International Journal of Information Management, 2020

Information technology (IT) engagement is defined as a need to spend more time using IT. Practice... more Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users' information load and IT engagement. Finally, we sought to understand whether users' attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations.

Communications of the Association for Information Systems, 2018

Mobile application providers face high user losses because users can easily and often switch to a... more Mobile application providers face high user losses because users can easily and often switch to an alternative application. Researchers have recently started to study information technology (IT) switching. However, no studies have concentrated on the unique context of mobile applications. Mobile application switching differs from the switching behavior related to many other IT products and services because of the highlighted role of alternatives, beta versions, updates, reviews, and users' spontaneous behavior. To address this gap, we develop a mobile-specific model by using a qualitative research approach. As a theoretical contribution, we introduce trialing behavior as a predecessor of switching behavior and present six new behavioral antecedents for them. As practical implications, we suggest ways for mobile application providers and developers to reduce user churn.

International Journal of Networking and Virtual Organisations, 2017

Despite the central role of human resources in determining the success of software companies, rel... more Despite the central role of human resources in determining the success of software companies, relatively little academic research has been conducted on the well-being at work aspect of software professionals. This study aims to address the aforementioned gap by examining the effects of using standing instead of sitting workstations on the well-being at work of software professionals in terms of their physical activity, mental alertness, stress, and musculoskeletal strain. An intervention study consisting of two measurements was conducted for 29 employees of a large Finnish software company by using questionnaires and the Firstbeat Lifestyle Assessment service. The findings of the study suggest that the usage of standing instead of sitting workstations results in only modest promotions of physical activity, does not have an effect on mental alertness, actually tilts the stress-recovery balance towards stress, but decreases musculoskeletal strain in the neck and shoulders, although increasing it in the legs and feet.

The use and demand for sport and wellness technology devices among athletes are increasing. The t... more The use and demand for sport and wellness technology devices among athletes are increasing. The technology is used to improve the quality of training but also to improve quality of life by, for example, reducing risk of injury. Together with the increased interest towards sport and wellness technology, the demand for clear and easy to understand personalized information is growing. Digital coaching offers solutions for this demand by not only providing valuable training data but also offering instructions and guidance on how to improve the training. By doing this, the sport and wellness technology can act as a personal coach and therefore can also affect athletes' confidence and perception of their own abilities through, for example, evaluative feedback, expectations and verbal persuasion. This exploratory study investigates subjectively perceived effects of digital coach among crosscountry skiers. The focus was on the changes in the level of athletes' self-efficacy during a one-month period when preparing for a ski marathon race. The results indicate that a digital coach can increase the athletes' knowledge regarding their technique as well as provide improvement on perceived level of skiing technique. These results give more insight to sport technology companies as well as athletes and coaches about the effects and possibilities of digital coaching among athletes.