Veronika Joukes | Universidade de Trás-os-Montes e Alto Douro (UTAD) (original) (raw)

Papers by Veronika Joukes

Journal of sustainable tourism, Jan 31, 2024

ROSA DOS VENTOS - Turismo e Hospitalidade, Apr 12, 2017

Este artigo apresenta um estudo de caso sobre o turismo termal em Vidago, Portugal, no periodo de... more Este artigo apresenta um estudo de caso sobre o turismo termal em Vidago, Portugal, no periodo de 1908 a 1968, privilegiando uma abordagem qualitativa. Consultaram-se fontes documentais, orais e iconograficas, para relatar o crescimento da infraestrutura hoteleira, ou seja, de um conjunto variado de hoteis e pensoes, tambem responsaveis por disponibilizar atividades de lazer, ambos essenciais para o sucesso de uma estância termal. No periodo estudado, a localidade tambem investiu em vias de acesso, internas e externas a mesma. Retratam-se cotidianos de um frequentador assim como preocupacoes dos turistas para indicar quais os efeitos deste processo de transformacao fisica do local. Conclui-se que Vidago e um exemplo excelente para ilustrar que, gracas a uma aposta consequente e coerente nos diversos componentes do desenvolvimento turistico, um local ‘insignificante’ pode se transformar em destino de renome. PALAVRAS-CHAVE Turismo termal. Infraestrutura. Hotelaria. Lazer. Vidago, Portugal ABSTRACT This paper presents a case study on thermal tourism in Vidago, Portugal, from 1908 to 1968, prioritizing a qualitative approach. Documentary, oral and iconographic sources were consulted to report the growth of hotel infrastructure - a diverse set of hotels and pensions -, also responsible for providing leisure activities, both essential to the success of a spa. In studied period, locality also invested in internal and external access routes. The article also presents the everyday life of a visitor as well as concerns of tourists to indicate effects of this process of physical transformation of the place. It is concluded that Vidago is an excellent example to illustrate how consistent and coherent investments in the various components of tourism development can transform a place into a destination of renown. KEYWORDS Thermal tourism. Infrastructure. Hospitality. Recreation. Vidago, Portugal AUTORES Veronika Joukes - Doutora. Professor no Departamento de Economia, Sociologia e Gestao, na area de Turismo, Universidade de Tras-os-Montes e Alto Douro, Vila Real, Portugal, e no Centro de Estudos para Transdisciplinares e Desenvolvimento. Orcid: http://orcid.org/0000-0002-0518-8511 . E-mail: veronika@utad.pt Sergio Pereira – Historiador. Investigador independente. Portugal REFERENCIAS Castro, M. de. (n.d.). O extraordinario Vidago Palace . Castro, M., & Ducout, F. (2011). Vidago Palace : 100 anos : 1910-2010 = Vidago Palace : 100 years : 1910-2010 . [S.l.]: Ramiro Leao. Comboio de recreio. (1926, August 5). A Regiao Flaviense. Semanario Republicano Independente , p. 2-3. Cruz, J. O. (1970). Vidago. Sua historia, origem e formacao . Regua: Imprensa do Douro. Empresa das Aguas de Vidago. (1916). Regulamento dos servicos de saude da estância de Vidago [Folheto] . Vidago: Empresa das Aguas de Vidago. Estacao de comboio de Vidago [Postal]. (n.d.). Gunn, C. A., & Var, T. (2002). Tourism planning : basics, concepts, cases . Routledge. Hall, C.M. (2008). Tourism planning : policies, processes and relationships . Pearson, Prentice Hall. Inskeep, E. (1991). Tourism planning . New York: John Wiley & Sons. Joukes (before Lapa), V. N. P. M. (2009). Aguas, elites e desenvolvimento. A exploracao das aguas minerais naturais do concelho de Chaves pela Câmara Municipal (1892-1948) . UTAD, Vila Real. Joukes, V. (2010). Vidago. De estância hidrologica autonoma para parte integrante de TPNP-ER. In Actas do Congresso Internacional de Turismo CIT2010. Porto: ISCET e CIIIC. Junta de Freguesia de Vidago. (2004). Vidago. Origem e instituicoes . S.l.: Junta de Freguesia de Vidago. Mangorrinha, J., & Pinto, H. G. (2009). O desenho das termas: historia da arquitectura termal portuguesa . Lisboa: Ministerio da Economia e Inovacao. Mariz, S. M. dos R. (2015). Estâncias termais contemporâneas : os casos de Vidago e Pedras Salgadas . Faculdade de Ciencias e Tecnologias da Universidade de Coimbra. Palacio com seculos de tradicao (2017). Pereira, M. J. (1965). Cem anos de historia e progresso de um povo (Vidago): 1865-1965 . S.l.: S.n. Pereira, S. M. R. (2014). Vidago: de aldeia rural a vila termal (1908-1968) . Universidade de Tras-os-Montes e Alto Douro. Praia de Vidago . Tâmega [Postal]. (n.d.). Praia fluvial. (1937, May 16). Jornal d e Chaves , p. 4. Primavera Perfume Hotel um espaco com a historia de tres geracoes (2017) . Ribeiro, F. D. C. (2010). Vidago - Mapa . Ritchie, J. R. B., & Crouch, G. I. (Eds.). (2003). T he competitive destination: a sustainable tourism perspective . Wallingford: CABI. Doi http://doi.org/10.1079/9780851996646.0000 Salvador, F. V. (2004). Memorias de Vidago . S.l.: S.n. Silva, J. (1951). E ainda os 75 anos de Golfe em Vidago [Postal]. Silva, J. (2010). Rotulo do Vidago Palace Hotel . Silveira, A. F. (2016). Vidago Palace marca nova aposta da RTP1 na ficcao . Sociedade de Propaganda de Portugal (SPP). (1937). Grande excursao a Vidago . S.l.: SPP. Vidago. (1910). O Intransigente , different numbers of the year. Vidago -…

Zenodo (CERN European Organization for Nuclear Research), Sep 20, 2016

Pilgrimage routes are mostly walking routes with many different starting points but a clear end, ... more Pilgrimage routes are mostly walking routes with many different starting points but a clear end, or at least milestone to where all pilgrims direct their footsteps. In terms of tourism and cultural management they gather a great complexity of stakeholders or agents with different complementary but also conflicting interests. In this presentation we focus on the St. James Ways, mainly in the Via de la Plata and the Caminho Interior Português a Santiago to draw some fundamental insights for the diagnosis and management of the route that can be transferred to other pilgrimage routes. Potential for local development but also fragility are characteristics of the pilgrimage routes. They are not at all static, but in continuous change and adaptation. We are conducting anthropological research through participant observation, in-depth interviews, website analysis. Applied results of our research will produce white books on pilgrimage and recommendations reports about pilgrimage routes' management, market studies for entrepreneurs and comparative international analysis.

Revista Turismo & Desenvolvimento, 2021

Wine tourism (WT) represents a complex ecosystem, covering various research fields, stakeholders'... more Wine tourism (WT) represents a complex ecosystem, covering various research fields, stakeholders' interests, wine & food landscapes, territorial & cultural policies and business strategies. To enhance a sustainable rural wine tourism all players' goals and agendas must be synchronized with the territory development, aiming to create strong interactions among stakeholders. The study focus on Douro territory (North of Portugal), the first wine region in the world to be demarcated and regulated (1756) and more recently, in 2001, due to its strong cultural identity, the Alto Douro Vinhateiro was classified by UNESCO (2001) as a World Heritage Site. Based on the Turismo de Portugal (TP, 2014) reports, which revealed a weakness in the wine tourism cooperative relationships between stakeholders (Supply side), we consider important to find a benchmark, in order to help the INNOVINE&WINE researchers to better understand the sector and their players. This study aims to encourage a responsible behaviour among all WT stakeholders to accomplish: Business competitiveness, Experience authenticity & Territory sustainability. To do so it's crucial seeking a stakeholder-dominant logic model, focus on identifying business key players (finding ways to assess their knowledge, interests, positions and alliances) and understand the partners' value-creating system to connect knowledge and relationships. The survey revealed a suitable "Stakeholder Analysis (SA)" (Schmeer, 1999), (conducted originally inside health sector, but an equally complex sector as wine tourism), whose guidelines were proposed to be replicated for the Douro region. To get business competitiveness, stakeholders' value-creation must be continuously improved, anchored on their personal talents and regional endogenous resources, allowing an adequate integration of the primary (agriculture), secondary (wine industry) and tertiary (tourism) sectors. It's clear that wine tourism competitiveness is closely linked to territory sustainability, giving rise to a new logic of development in which natural, cultural, personal resources and players' relationship are not manipulated and exploited but valued and enriched. So, using the proposed SA model is possible to gather

Mенаџмент у хотелијерству и туризму, 2019

Agritourism has received growing academic attention over the recent decades. Thus, the current fo... more Agritourism has received growing academic attention over the recent decades. Thus, the current focus on the state of academic knowledge on agritourism provides further insight into the development of thought in the field and a better understanding of the main issues of importance for the academic community in this area. To secure the understanding of the most frequent topics within agritourism literature, the sample of 21 Crossref journals indexed in Web of Science was defined. A bibliometric and keyword analysis served as valuable instruments to assess the current trends within the topic and to predict the future direction of agritourism research. The results of the implemented analysis suggest that the scientific journal of Tourism Management is the most influential journal to spread knowledge regarding agritourism, while Carla Barbieri is recognised as the most influential author in the field. The recently increased interest in rurality on a global scale emphasises the need for more agritourism studies that will be capable of providing valuable guidelines for agritourism providers, tourists, and destination managers.

Journal of hospitality and tourism management, Sep 1, 2023

Revista Turismo & Desenvolvimento, 2010

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PASOS Revista de Turismo y Patrimonio Cultural, 2018

www .pasosonline.org * Xerardo Pereiro é doutor e agregado em antropologia, além de doutor em tur... more www .pasosonline.org * Xerardo Pereiro é doutor e agregado em antropologia, além de doutor em turismo e professor da UTAD (Universidade de Trás-os-Montes e Alto Douro) e investigador efetivo do CETRAD (Centro de Estudos Transdisciplinares para o Desenvolvimento). ** Verónika Joukes é professora de turismo da UTAD, doutora em ciências sociais e especialista em turismo termal, de saúde e bem-estar. Veronika Joukes (UTAD-CETRAD),

Rosa dos Ventos, Apr 12, 2017

This paper presents a case study on thermal tourism in Vidago, Portugal, from 1908 to 1968, prior... more This paper presents a case study on thermal tourism in Vidago, Portugal, from 1908 to 1968, prioritizing a qualitative approach. Documentary, oral and iconographic sources were consulted to report the growth of hotel infrastructure-a diverse set of hotels and pensions-, also responsible for providing leisure activities, both essential to the success of a spa. In studied period, locality also invested in internal and external access routes. The article also presents the everyday life of a visitor as well as concerns of tourists to indicate effects of this process of physical transformation of the place. It is concluded that Vidago is an excellent example to illustrate how consistent and coherent investments in the various components of tourism development can transform a place into a destination of renown.

Tourism & Management Studies, Jan 25, 2012

Health and wellness tourism includes much more than water treatments, regardless of whether natur... more Health and wellness tourism includes much more than water treatments, regardless of whether natural mineral, sea or tap water is used. This paper wants to lift the veil on current tendencies in the Portuguese health and wellness sector, more particularly on the presence and/or appearance of not only holistic tourism, spiritual tourism, yoga and meditation tourism, but also medical tourism, complementing the more classic thermal/thalasso/spa tourism segments (classifications based on Smith and Laszlo, 2008).

Journal of hospitality and tourism management, 2010

Until 2004, Portuguese spas were traditionally thought of as establishments in which noninvasive ... more Until 2004, Portuguese spas were traditionally thought of as establishments in which noninvasive therapies based on naturally occurring sources of mineral water are provided under professional supervision. With the publication of the Decree-Law No. 142/2004, Portuguese legislation regulating spas changed quite dramatically: from that moment on, spa-owners, numbering some 40 establishments countrywide, were allowed to open up what had hitherto been a strictly health-orientated sector. Since then much has changed in the Portuguese mineral springs spa market: one of the main innovations has been the introduction of a large variety of services that may be termed 'wellness treatments'-therapies not strictly related to pre-existing health conditions. These are now being offered as a product range in their own right, along with traditional medical treatments, thus diversifying the services provided, with all based on the same highly therapeutic naturally occurring mineral water. Thus spa services are no longer just a health product but have also become a tourist attraction, thereby legally formalising something that, to a limited extent, had always been the case. With the change in the services offered, the typical customer profile has also modified significantly: users of today's spa facilities are younger (between 25 and 45 years of age) than in the past, from the middle-to middle-upper socioeconomic stratum, live in large urban centres, have a reasonably high level of education, and could be either male or female. Such clients often prefer making various short trips over the year to test out different destinations, and choose registered hotels with three or more stars for their stays. The changing client profile has forced firms to adapt the means they employ to establish a growing and loyal client base. Indeed, over the past five years, a large majority of Portuguese spa service providers have significantly upgraded not only their services and infrastructures, but also their use of internet sites. With these changes in mind, the study reported on here aimed to analyse the way such firms currently communicate with prospective clients using the web. The results of this study may offer both Portuguese spas and those in other locations the opportunity to further improve their dialogue with current and potential spa-goers.

PASOS Revista de Turismo y Patrimonio Cultural, 2019

Fez-se uma análise documental e discursiva dum corpus de guias turísticos publicados em Portugal ... more Fez-se uma análise documental e discursiva dum corpus de guias turísticos publicados em Portugal de meados do século XX aos inícios do século XXI, com o objetivo de averiguar quais as imagens projetadas do Alto Douro Vinhateiro no referido género discursivo. A análise do discurso e da imagem de 22 guias permitiu concluir que a maior parte dos guias turísticos publicados antes da consagração do Alto Douro Vinhateiro a património da humanidade na categoria de paisagem cultural "evolutiva e viva", em dezembro de 2001, apresenta tão-só uma imagem projetada do destino Douro "tradicional", apoiada apenas nas referenciações materiais do território vinhateiro, entre outros, nos discursos dos guias. As mudanças político-estratégicas centrais, após a outorga da chancela Unesco ao Alto Douro Vinhateiro, com a criação duma Estrutura de Missão para o Douro (2006) e duma entidade Regional de Turismo do Polo de Desenvolvimento Turístico do Douro, em 2008, tiveram repercussões positivas nas imagens "para venda" e "promocionais" do destino, refletidas no tipo discursivo estudado, por exemplo, nos roteiros. Alguns destes últimos guias surgiram de iniciativas colaborativas das mencionadas duas entidades regionais de desenvolvimento turístico do Douro, sediadas no próprio território, e promotoras duma imagem do destino baseada em representações dos "atributos" tangíveis e intangíveis, conjugando as componentes "cognitiva" e "afetiva" propostas do território vinhateiro. Palavras-chave: Discurso; Representação; Imagem; Guia turístico; Douro. Images of the Douro destination in tourist guides from the second half of the twentieth century to the present Abstract: We did a documentary and discursive analysis of a corpus of tourist guides published in Portugal from the mid-20th century to the beginning of the 21st century, with the objective of ascertaining the projected images of the Alto Douro Vinhateiro in this discursive genre. The analysis of the discourse and image of 22 guides allowed us to conclude that most of the tourist guides published prior to the inscription of the Alto Douro Vinhateiro on the list of heritage of humanity in the category of "evolving and living" cultural landscape, in December 2001, only present a projected image of the "traditional" Douro destination, merely based on the tangible characteristics of the vineyard territory, among others in the discourses of the guides. The political-strategic changes, after the Alto Douro Wine Region was awarded the world heritage tag by UNESCO, with the creation of the Mission Structure for the Douro (2006) and the Pole of Tourism Development of the Douro, in 2008, had positive repercussions on the images created to sell and promote the destination and on the accompanying discursive style, for example, in the guides. Some of these last books resulted from collaborative initiatives of the two regional tourism entities of the Douro, and promote a projected image of the destination based not only on tangible "attributes", but also on emotions and affections triggered by the enjoyment of the terroir.

Springer eBooks, 2016

This chapter focuses on how the operators of hotel ships interrelate-in their aim to seduce clien... more This chapter focuses on how the operators of hotel ships interrelate-in their aim to seduce clients-the river and the terroir , the two defi ning morphologies of any visit to the Douro Valley, an excellent wine region crossing the North of Portugal from Oporto and Vila Nova da Gaia on the Atlantic coast to the frontier with Spain, near Salamanca. Starting from a portrait of the navigability of the river and the tourism accommodation on land, we provide preliminary data from an ongoing study that analyses how hotel ship operators interpret and sell the Douro region. Concentrating on the online programmes provides us with the opportunity to observe the formal mechanisms with clear expertise in directing the consumer decision-making processes, in this case, of those interested in visiting the Douro Valley, as well as having an impact on its destination image. A quantitative and content analysis allows us to map the tourist operations that merge the potential of the river and that of the terroir , and then, to refl ect about the selected combinations. More particularly, we aim to determine the kinds of wine tourism experiences that are being included in the Douro river cruise programmes in order to verify whether all aspects of the enotourism potential of the region have been fully realised in our sample. Finally, the chapter concludes with a list of suggestions to inspire the programme makers to enhance local development in a more equitable way, and thus, to improve the current business model.

In the current context of great socio-economic difficulty, tourism has a truly strategic importan... more In the current context of great socio-economic difficulty, tourism has a truly strategic importance for the Portuguese economy thanks to its ability to create wealth and employment. After observing the international popularity of medical tourism and also - more recently - a growing interest for this niche market nationwide, Emanuel Ribeiro, employee of the Centro Hospitalar Tras-os-Montes and Alto Douro of (CHTMAD) considered it appropriate to carry out an exploratory study in order to understand whether it was possible to implement the “medical tourism” product in his region (North of Portugal). He wondered if his employer would be interested in following this trend, that is, to invest in medical tourism; in this particular case their own medical expertise could be articulated with the know-how of local spas, using both therapeutic and / or well-being treatments, and overnight stays in hotels or in rural tourism units.

Springer eBooks, Oct 24, 2014

The use of general descriptive names, registered names, trademarks, service marks, etc. in this p... more The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specifi c statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

The present article seeks to highlight parts of the history of Vidago (parish of Chaves in North ... more The present article seeks to highlight parts of the history of Vidago (parish of Chaves in North Portugal) between 1908 and 1968. The research focuses on the socio-economic development that occurred in this spa resort and the changes that resulted from the investments of not only the main Vidaguense mineral water company and owner of the luxurious Vidago Palace that opened in 1910 (see Figure 1), but also of dozens of small local entrepreneurs. Sergio Pereira choose to study this reality for his Master Thesis in Tourism, a course he took at the Universidade do Alto Douro e Tras-os-Montes (UTAD). Supervised by Veronika Joukes, he elected the case study methodology, because he was confronted with a limited and bounded reality, and mainly used a literature review and semi-structured interviews as research techniques.

Revista Turismo & Desenvolvimento, Jan 19, 2018

Rural regions abounding in vineyards provide a perfect setting for blending wine and agricultural... more Rural regions abounding in vineyards provide a perfect setting for blending wine and agricultural tourism. Both types of tourism offer a varied combination of heterogeneous agricultural products and experiences, which add value to rural regions. In this article, wine tourism is described as part of a wider agritourism phenomenon. We start with a brief summary of an extensive literature review of the concepts of 'wine tourism' and 'agritourism'. Some of the key themes resulting from this reading exercise were then confronted with the reality in the Vila Real district. Six in-depth interviews were conducted with the managers of accommodation units, which are officially categorised as agritourism units. Thus, a first set of data was collected which will allow a better understanding of the place of wine and agritourism in that area, which partially integrates the Demarcated Douro Wine Region. In other words, the supply side was analysed by comparing what happens in the Vila Real district with global widespread practices concerning the following topics: What are the main motivations of the managers, how do they perceive agritourism's benefits, what are their attitudes towards heritage preservation and how do they profile the agritourism visitors? The research results will increase insight into the agritourism reality and allow us to formulate valuable guidelines for the future development of the sector.

Journal of sustainable tourism, Jan 31, 2024

ROSA DOS VENTOS - Turismo e Hospitalidade, Apr 12, 2017

Zenodo (CERN European Organization for Nuclear Research), Sep 20, 2016

Revista Turismo & Desenvolvimento, 2021

Mенаџмент у хотелијерству и туризму, 2019

Journal of hospitality and tourism management, Sep 1, 2023

Revista Turismo & Desenvolvimento, 2010

Acceso de usuarios registrados. Acceso de usuarios registrados Usuario Contraseña. ...

PASOS Revista de Turismo y Patrimonio Cultural, 2018

Rosa dos Ventos, Apr 12, 2017

Tourism & Management Studies, Jan 25, 2012

Journal of hospitality and tourism management, 2010

PASOS Revista de Turismo y Patrimonio Cultural, 2019

Springer eBooks, 2016

Springer eBooks, Oct 24, 2014

Revista Turismo & Desenvolvimento, Jan 19, 2018

Tourism Review, 2020

Purpose–In general, literature recognises that co-creative experiences add value to the tourismex... more Purpose–In general, literature recognises that co-creative experiences add value to the tourismexperience, yet empirical research within food-and-wine context remains scarce. This study aims toanalyse the tourists’ perceptions of the co-creation construct, their food-and-wine tourism experiencesand their willingness to actively co-create in this type of experiences.Design/methodology/approach–Departing from general co-creation theoretical concepts, thisresearch explores how they can be applied in a specific food-and-tourism context. The end goal is toformulate a model that can be applied by food-and-wine managers when they create their tourismexperience. A convenience sample of 19 tourists composed by 1 focus group (5 participants) and 14face-to-face semi-structured interviews provided data for the qualitative research to explore tourists’perceptions of co-creation and how these perceptions can be used to create engaging and successfulfood-and-wine experiences.Findings–Results reveal that co-creation is perceived by tourists as one or a combination of sevencategories: social interaction, novelty, creativity, social sustainability, environmental awareness,enjoyment and memorable experiences. Respondents have participated in food-and-wine activities whiletravelling as a complement to their tourism experience displaying more willingness to actively participatein food rather than wine experiences.Research limitations/implications–This study is exploratory in nature which makes the data notgeneralisable. The findings need further quantitative validation. Although the food-and-wine experienceswere created based on existing experiences, they are composed of a different number of stages (withoutstandardisation), which may make further statistical analysis (comparisons) difficult.Practical implications–By conceptualising the co-creation construct, tourism managers may use theoutcome of this study to turn their experiences more environmentally friendly and to improve the creativeprocess of the experiences. The research findings not only emphasise the significance of understandingtourists’ co-creation conceptualisation, but also indicate the importance of integrating creativity andenvironmental awareness dimensions into experiences. Particularly, the study develops a theoreticalmodel supportive of the co-creation dimensions that can be applied on food-and-wine tourism contexts.Originality/value–This study fills a gap in the literature between co-creation in tourism and itsapplication in food-and-wine settings by highlighting the significance that co-creation has in developingtourism business experiences.KeywordsCo-creation, Food-and-wine experiences, Tourism, Demand perspective, Content analysisPaper typeResearch paper