Dilek Cetindamar | University of Technology Sydney (original) (raw)

Papers by Dilek Cetindamar

Sustainability

The study explores the crucial big data analytics capabilities (BDAC) for healthcare in Banglades... more The study explores the crucial big data analytics capabilities (BDAC) for healthcare in Bangladesh. After a rigorous and extensive literature review, we list a wide range of BDAC and empirically examine their applicability in Bangladesh’s healthcare sector by consulting 51 experts with ample domain knowledge. The study adopted the DEcision MAking Trial and Evaluation Laboratory (DEMATEL) method. Findings highlighted 11 key BDAC, such as using advanced analytical techniques that could be critical in managing big data in the healthcare sector. The paper ends with a summary and puts forward suggestions for future studies.

Proceedings of the Annual Hawaii International Conference on System Sciences, 2022

Big data analytics (BDA) is considered the most critical supply chain activity for organizations.... more Big data analytics (BDA) is considered the most critical supply chain activity for organizations. Implementing BDA requires specialized infrastructure coupled with specialized analytical expertise. Most of the existing research focuses on building BDA capabilities or perceived benefits of organizations' BDA capabilities. However, the benefits of having BDA capabilities, neither immediately visible nor straightforward. Optimizing procurement is one of the many intermediate factors that influence BDA capabilities' impact on the supply chain's sustainability performance. This paper has analyzed the existing literature to develop a conceptual framework to investigate the relationships among procurement optimization, BDA capabilities, and healthcare sustainable supply chain.

Journal of Social Entrepreneurship

This article tackles the limited theorising on social enterprises’ (SEs) decisions on the product... more This article tackles the limited theorising on social enterprises’ (SEs) decisions on the product or service mix, quality, pricing, and the targeted beneficiaries by proposing a typology of competitive strategies for them. The paper empirically observes how SEs react to the challenges faced by the marketisation of their fields. The context of this study is the supplementary education of the disabled in Turkey, a field where increased state coverage led to the entrance of many profit-focussed counterparts. Based on a Grounded Theory methodology and a longitudinal dataset including ten cases, the study developed a unique typology comprising three competitive strategies, i.e., innovator, enforcer, and includer. The findings illustrate various strategic responses to heightened competition from incumbent SEs. However, deviation of these strategic responses from the typology appeared to be detrimental in the long-term. By shedding light on the intricacies of the hybrid nature of SEs and considering changes in their competitive environment over time, this study concludes with a summary of contributions to theory, practice, and policy.

… in the Energy Smart World (PICMET), …, 2011

Organisational fields in the aggregate constitute a recognized area of institutional life. In Tur... more Organisational fields in the aggregate constitute a recognized area of institutional life. In Turkey, Sabanci University (SU) has shaped the emerging organisational field of ???technology-based academic entrepreneurship??? significantly. SU has founded the second ...

The Portland International Centre for Management of Engineering and Technology (PICMET), was esta... more The Portland International Centre for Management of Engineering and Technology (PICMET), was established in 1989. It has since become one of the leading organizations in the field of management of engineering and technology in the world. PICMET provides a strong platform for academicians, industry professionals and government representatives to exchange new knowledge derived from both research and implementation of technology management. To celebrate its 30-year journey, and to show the trends in technology management research and implementation over the past ten years (2009-2018), this paper develops a bibliometric analysis of the more than 3000 papers accepted for inclusion in PICMET conferences. The study highlights the topics, authors, journals and countries where significant research on technology management is conducted.

S.M.A.R.T. environments, Jul 2, 2019

Smart city literature is overdrawn with discussions on public services such as transportation whi... more Smart city literature is overdrawn with discussions on public services such as transportation while there is a need to broaden the analysis to understand the very rich dynamics of cities. In this chapter, the goal is to focus on the rise of technology-based entrepreneurs in cities which are creating emerging digital technologies. Cities have been a popular unit of analysis for technological development and economic activities due to their high dependency on immediate local context factors. Nowadays, the transformation of cities into “smart” has increased their role further – both for economic value and for technological growth. This paper aims to expand the smart city concept to an ecosystem approach where cities become hubs of digital technologies. By combining the previous literature on entrepreneurship and digital technologies within a particular urban context, this paper discusses how smart cities could be a solid base to build digital entrepreneurship ecosystems for sustainable, liveable and competitive cities. In particular, the paper provides a case study for Sydney by illustrating the interactions between smart cities and digital entrepreneurship ecosystems in practice. The chapter ends with a summary of findings and implications for both policy makers and digital entrepreneurs.

High-growth Women’s Entrepreneurship, 2019

IEEE Transactions on Engineering Management, 2022

This paper aims to understand the definition and dimensions of artificial intelligence (AI) liter... more This paper aims to understand the definition and dimensions of artificial intelligence (AI) literacy. Digital technologies, including AI, trigger organizational affordances in workplaces, yet few studies have investigated employees' AI literacy. This paper uses a bibliometrics analysis of 270 articles to explore the meaning of AI literacy of employees in the extant literature. Descriptive statistics, keyword co-occurrence analysis, and a hierarchical topic tree are employed to profile the research landscape and identify the core research themes and relevant papers related to AI literacy's definition, dimensions, challenges, and future directions. Findings highlight four sets of capabilities associated with AI literacy, namely technologyrelated, work-related, human-machine-related, and learning-related capabilities, pointing also to the importance of operationalizing AI literacy for non AI professionals. This result contributes to the literature associated with technology management studies by offering a novel conceptualization of AI literacy and link it to the employee's role in digital workplaces. We conclude by inviting researchers to examine the effect of employee-technology interactions on employees' AI literacy, which might improve the design and use of AI.

2019 Portland International Conference on Management of Engineering and Technology (PICMET), 2019

Innovation and change are fundamental to the long-term sustainability of any organisation. Whilst... more Innovation and change are fundamental to the long-term sustainability of any organisation. Whilst it is important to improve operating efficiency in the bid to become more cost competitive, there is still an underlying need to venture out of the norm and explore new opportunities. Though a great deal of research has emerged regarding the achievement of ambidexterity, there remains a gap in understanding how this is actually operationalised in organisations. This paper takes aim at this problem in the context of SME manufacturers that produce a high variety of customised products at low volumes (HVLV). Under such circumstances, ambidexterity appears intuitively easier to achieve given the manufacturer is designed to be as flexible as possible in the first place-though, it would seem this may be to their detriment. Based on a literature review and drawing from ambidexterity and organisational theory, our contribution is geared towards investigating the underlying mechanisms that make HVLV manufacturers ambidextrous in the first place. In particular, we concern ourselves with exploring how ambidexterity is enacted through what are deemed "better" management practices that result in innovative organisations. By better understanding the more latent characteristics of HVLV manufacturers, we shed some light on the interactions between external and internal influences affecting the impact of ambidexterity under such an environment. Further theoretical and managerial implications are discussed.

2018 Portland International Conference on Management of Engineering and Technology (PICMET), 2018

The last decade has witnessed the rise of technology-based entrepreneurs who managed to build com... more The last decade has witnessed the rise of technology-based entrepreneurs who managed to build companies based on the use of emerging digital technologies. Some of them have become owners of multibillion companies, which have spurred interest of policy makers across the globe to develop new successful unicorns in their own countries. However, the pure availability of digital technologies in a particular country is not enough to establish successful companies. Companies are located in certain regional or urban environments with varying contextual factors. Cities have been a popular unit of analysis for technological development and economic activities due to their high dependency on immediate local environmental factors. Nevertheless, the literature lacks to examine the relationship between technological developments and entrepreneurial activities at city level to identify feasible frameworks to support a digitally competitive entrepreneurial ecosystem. By combining the previous literature on entrepreneurship and digital technologies within a particular urban context, this paper offers a framework to support policy makers plan the future competitiveness of their cities.

Managing Innovation in a Global and Digital World, 2019

This paper offers a conceptual city-based policy roadmap for policy makers who are interested in ... more This paper offers a conceptual city-based policy roadmap for policy makers who are interested in managing their entrepreneurial ecosystems. The literature lacks specific policies bringing together both technological developments and entrepreneurial activities at city level, even though recent studies point out the role of policies for entrepreneurial ecosystems in order to build entrepreneurial economies. Given the wide opportunities arising from digital technologies for economic growth, policy makers need to identify feasible frameworks to support a digitally competitive entrepreneurial ecosystem. By combining the previous literature on entrepreneurship and digital technologies within a particular urban context, this paper describes a conceptual roadmap as a tool that might help policy makers to plan the future competitiveness of their cities.

Thunderbird International Business Review, 2020

New knowledge presents opportunities for commercial value and can hence be a critical asset for e... more New knowledge presents opportunities for commercial value and can hence be a critical asset for entrepreneurial ecosystems. In particular, general purpose technologies are major drivers of entrepreneurship, thus, a nuanced understanding on technological knowledge and its spillovers among actors within an entrepreneurial ecosystem (EE) is warranted. Using knowledge-spillover-based strategic entrepreneurship theory, we propose to observe knowledge spillovers through the assessment of the knowledge bases of a technology in an EE. To do so, this paper proposes to use three key sources of knowledge: publications reflecting the emerging knowledge base, patents representing the realized knowledge base, and startups showing the experimental knowledge base. This paper uses secondary data sources such as Web of Science and applies the method of bibliometrics to illustrate how an assessment is carried out in practice by evaluating the artificial intelligence (AI) knowledge bases in Sydney from 2000 to 2018. The findings are summarized with an illustration of the evolution of the key actors and their activities over time in order to indicate the key strengths and weaknesses in Sydney's AI knowledge among the different bases. Contrary to expectations from the high potential of knowledge spillovers from a general purpose digital technology such as AI, the paper shows that apparent knowledge spillovers are yet highly limited in Sydney. Even though Sydney has a strong emerging knowledge base, the realized knowledge base seems weak and the experimental knowledge base is slowly improving. That observation itself verifies the need to take strategic actions to facilitate knowledge spillovers within EEs. After the implications for theory and policy makers are discussed, suggestions for further studies are proposed.

Advanced Engineering Informatics, 2021

Digital transformation (DT) is prevalent in businesses today. However, current studies to guide D... more Digital transformation (DT) is prevalent in businesses today. However, current studies to guide DT are mostly qualitative, resulting in a strong call for quantitative evidence of exactly what DT is and the capabilities needed to enable it successfully. With the aim of filling the gaps, this paper presents a novel bibliometric framework that unearths clues from scientific articles and patents. The framework incorporates the scientific evolutionary pathways and hierarchical topic tree to quantitatively identify the DT research topics' evolutionary patterns and hierarchies at play in DT research. Our results include a comprehensive definition of DT from the perspective of bibliometrics and a systematic categorization of the capabilities required to enable DT, distilled from over 10,179 academic papers on DT. To further yield practical insights on technological capabilities, the paper also includes a case study of 9,454 patents focusing on one of the emerging technologies-artificial intelligence (AI). We summarized the outcomes with a four-level AI capabilities model. The paper ends with a discussion on its contributions: presenting a quantitative account of the DT research, introducing a process based understanding of DT, offering a list of major capabilities enabling DT, and drawing the attention of managers to be aware of capabilities needed when undertaking their DT journey.

Americas Conference on Information Systems, 2019

Public sector organisations need to continuously transform to retain their legitimacy by meeting ... more Public sector organisations need to continuously transform to retain their legitimacy by meeting their obligations to citizens, central governments, and laws. Digital era brings new challenges for public sector organisations who historically are slow in adoption of changes. This is significant as policy makers are concerned that unexpected disruptions could take away their governance power (Misuraca and Viscusi 2014). This research in progress aims to clarify how public sector organisations respond to digital transformation drivers. The literature review and expert interviews highlight that organisations require both existing and novel organisational capabilities to utilise digital technologies in order to respond to digital transformation drivers (Fountain 2001; Hinings et al. 2018; Nadeem et al. 2018). This research highlights the gap related to organisational capabilities for existing and novel organisational forms.

Journal of Manufacturing Technology Management, Mar 9, 2021

While capabilities in exploiting existing assets and simultaneously exploring new growth opportun... more While capabilities in exploiting existing assets and simultaneously exploring new growth opportunities have proven essential components in competition, an understanding of how organisations deploy these so-called ambidextrous capabilities remains elusive. Thus, we aim to investigate the role of better management practices (BMP), as organisational routines, in deploying ambidextrous capabilities in practice. Design/methodology/approach: High-Variety, Low-Volume (HVLV) manufacturers are adopted as exemplar ambidextrous organisations. A conceptual model was developed where BMP, by way of human resource management (HRM) and production planning and control (PPC), are considered mediators in the relationship between ambidextrous capabilities and organisational performance outcomes. Partial least squares structural equation modelling was adopted to analyse the survey undertaken in Australia. Findings: The results suggest that merely holding ambidextrous capabilities is not enough-demonstrating a fully mediating role of BMP between ambidextrous capabilities and HVLV manufacturer performance outcomes. However, the individual effects of PPC and HRM prove varied in their unique impact on HVLV manufacturer performance. Originality: By exemplifying the explanatory power of BMP in ambidextrous capability deployment, this study moves beyond the more prevalent stance on the links between BMP and ambidextrous capabilities as that of capability building through management practices, to one concerning the deployment of the capability itself. Practical implications: This study also provides a rare account of how HVLV manufacturers can leverage their inherently ambidextrous design towards greater organisational performance and demonstrate critical considerations in selecting organisational capabilities.

Advanced Engineering Informatics, Oct 1, 2021

Journal of Enterprise Information Management, Oct 19, 2021

The study adopts a hermeneutic approach in conducting deep expert interviews with 22 senior execu... more The study adopts a hermeneutic approach in conducting deep expert interviews with 22 senior executives and managers of multiple organizations. The method blends theory and expert views to study digital transformation in the context of enterprise information management. Purpose: The purpose of this paper is to examine how public sector organizations become nimbler while retaining their resilience during digital transformation. Findings: Drawing on Fountain's (2001) Technology Enactment Framework (TEF), this research poses that organizational form is critical in the enactment of technologies in digital transformation. By extending TEF, we claim that organizations are not in pure bureaucratic or network organizational form during digital transformation; instead, they need a hybrid combination in order to support competing strategic needs for nimbleness and resilience simultaneously. The four hybrid organizational forms presented in our model (4R) allow for networks and bureaucracy to co-exist, though at different levels depending on the level of resiliency and nimbleness required at each point in the continuous digital transformation journey. Research Implications: The main theoretical contribution of this research is to extend TEF to illustrate that the need for coexistence of nimbleness with stability in a digital transformation, results in a hybrid of networks and bureaucratic organization forms. This research aims to guide public sector organizations' digital transformation with extended TEF as a tool for building the required organizational forms to influence the technology enactment to best meet their strategic needs in the digital era. Practical Implications: The results from expert interviews point to the fact that the hybrid organizational forms create a multi-modal organization, extending our understanding of Page 1 of 44 Journal of Enterprise Information Management guide to public sector managers and consultants to guide strutting their organization for digital transformation. Originality: The model (4R), the extended TEF, shows that organizations still work towards networks and bureaucracy; however, they are not two distinct concepts anymore; they co-exist at different levels in hybrid forms depending on the needs of the organization.

Journal of Enterprise Information Management, Oct 22, 2020

Purpose-Much of recent academic and professional interest in exploring digital transformation and... more Purpose-Much of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations' external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore digital literacy of employees as an organizational affordance to capture contextual factors within which digital technologies are situated and are used. Design/methodology/approach-We used the evidence-based practice for information systems approach, and undertook a systematic literature review of 30 papers coupled with brainstorming with 11 professional experts on the neglected topic of digital literacy and its assessment. Findings-This paper draws upon affordance theory, and develops a novel framework for conceptualization of digital literacy of employees as an organizational affordance. We do this by distinguishing digital literacy at the individual level and organizational level, and by assessing digital literacy through Information/Cognitive and Social Practice/Articulation affordances. Research limitations/implications-The current paper contributes to the notion of organizational affordances by examining the effect of interactions between employee-technology through digital literacy of employees in using digital technologies. We offer a novel conceptualization of digital literacy to improve understanding of the role of employee in digital transformation and utilization of enterprise systems. Thus, our definition of digital literacy offers an extension to the recent discussions in the IS literature regarding the actualization of affordances by bringing a lens of employees into the process. Practical implications-This paper operationalizes digital literacy at organizational and individual levels, and offers managers a high-level tool to assess digital literacy of their employees. By doing so, managers can achieve the fit between employees' capabilities and digital technologies that will improve affordance actualization and support their digital transformation initiatives. Originality/value-The study is one of early attempts to apply and extend affordance theory on digital literacy at organizational level by not limiting the concept to the individual level. The proposed framework improves the communication among researchers and between researchers and practitioners.

IEEE Transactions on Engineering Management, Apr 1, 2021

The Portland International Conference for Management of Engineering and Technology (PICMET) has b... more The Portland International Conference for Management of Engineering and Technology (PICMET) has become a world-leading organization in the field of management of engineering and technology management (MET) since its inception in 1989. PICMET provides a strong platform for academics, industry professionals and government representatives to exchange new knowledge in the field. To celebrate its 30-year journey, this paper examines 20 conferences organized by PICMET covering 6,601 accepted papers in order to show the trends in MET research and implementation through topics, authors, journals and countries. In addition to the analysis of the PICMET data, the paper delves into the past ten years (2009-2018) to carry out an in-depth bibliometric analysis of the citations of more than 3,000 PICMET papers available at Scopus. The detailed analysis sheds light on how PICMET has developed a rich network of researchers and practitioners through its conferences over time. PICMET contributes to the interdisciplinary nature of the MET field and is also affected by the changes of the field. The paper ends with key observations and a few suggestions for further studies.

Springer eBooks, 2013

This chapter aims to identify the intellectual bases of the technology management (TM) literature... more This chapter aims to identify the intellectual bases of the technology management (TM) literature generated in developing countries using citation and co-citation analyses and answers the question of whether the intellectual bases of the TM literature created by authors in developing countries diverge from those of the global TM literature. Based on a comprehensive bibliometric analysis of ten technology-innovation management (TIM) specialty journals through the period 1998-2007, this study produces three important findings. First, the TM literature generated in developing countries is dominated by the knowledge and theories created in developed countries. Second, among these knowledge sources some authors from developing countries focus on the specialties of developing countries, such as Kim and Lall, come into prominence; however, these authors are not even mentioned in the previous bibliometric studies covering overall TM research. Finally, the researchers in developing countries tackle with the issues or topics specific to their own context through combining three major bulks of literature. These are (1) resource-based view (RBV)/core competencies and organizational learning-related research; (2) literature dealing with the evolutionary theorizing on economic change and growth, and (3) literature related to technological capabilities, technology transfer, and industrialization in developing countries. Reprinted from Technological Forecasting and Social Change, 78 (1), B. Beyhan and D. Cetindamar, No escape from the dominant theories: the analysis of intellectual pillars of technology management in developing countries, 103-115, (2011), with permission from Elsevier.