Janet Davey | Victoria University of Wellington (original) (raw)

Papers by Janet Davey

The thesis may be consulted by you, provided you comply with the provisions of the Act and the fo... more The thesis may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use:  Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person.  Authors control the copyright of their thesis. You will recognise the author's right to be identified as the author of the thesis, and due acknowledgement will be made to the author where appropriate.  You will obtain the author's permission before publishing any material from the thesis.

Journal of Services Marketing

Purpose Service marketers are increasingly aware of inequalities triggered by service systems and... more Purpose Service marketers are increasingly aware of inequalities triggered by service systems and the need to prioritize practical strategies for reducing inequalities. A priority area for the Australian Government is reducing university education inequities for Indigenous Australians. This paper aims to examine how Indigenous Australian university students build and leverage their capabilities and strengths, harnessing service providers’ efforts towards enhancing participation (and completion) in university education – an essential transformative outcome for reducing inequalities. Design/methodology/approach A three-stage qualitative research process explored student retention/completion and capability building among a sample of Indigenous Australian university students, typically under-represented in the higher education sector. Findings Applying a manual thematic analysis, the findings reveal Indigenous students’ value co-creating capabilities (summarized in three dimensions) har...

Health Marketing Quarterly

Although service-dominant (S-D) logic is increasingly debated in the service marketing literature... more Although service-dominant (S-D) logic is increasingly debated in the service marketing literature, little empirical research has translated S-D logic principles into practical processes. Research into intellectual capital (IC) in the hotel industry is also limited despite the significance of IC to creating value within the tourism sector. The authors created an IC disclosure instrument (95 itemsacross five categories) and applied it to the voluntary IC disclosures of 30 Asian hotel companies. Our instrument provides a practical interpretation of Grönroos and Gummerus‟ (2014) platform of cocreation wherein the firm‟s resources and assets support customers in their value co-creating activities.

The study incorporated three areas of concern. Literature and research findings related to day-ca... more The study incorporated three areas of concern. Literature and research findings related to day-care focussed on the social-emotional effects of attendance. It was found that fears regarding harmful consequences of mother-child separation and multiple caretakers were not substantiated. Although many findings were equivocal, there was considerable evidence indicating beneficial outcomes of day-care. In particular, prosocial behaviours were found to be improved. An important variable in day-care is interaction with peers. The nature of peer influence on children's social development was, however, largely theoretical. It was concluded that peer experiences should facilitate the loss of eogcentrism and coincident increase in empathy in preschool children. Emphasis was placed on the recent change in viewpoint that the preschool child is not necessarily egocentric but capable of responding empathically. Empathy in children was found to be influenced by socialisation experiences and prosocial behaviours were linked, at least theoretically, to empathy. "Cognitive" empathy was within the capabilities of young children and defined as understanding what another person is feeling. The aim of the study, therefore, was to investigate cognitive empathy of children attending day-care. Borke's (1971) Interpersonal Perception Test was used to measure empathy in sixty day-care children (30 male and 30 female) between three and four-and-a-half years of age. Social and interpersonal skills were assessed by a Social Behaviour Rating Scale and the PPVT served as a measure of verbal intelligence. Factors included in the design were length of stay in day-care (NEW, OLD, XOLD), age (3yr.old, 4yr old), sex and a retest after twelve weeks of day-care attendance. Results were analysed in terms of a 5 x 2 (Treatments x Sex) design with length of stay in day-care and age defining treatment classifications. The results indicated that children who had attended day-care for some time were more empathic than children who had not had this experience. Empathy was found to increase with age but there were no differences between male and female children. The extent to which children were empathic was found to be related to their prosocial behaviours and interpersonal skills. Although increases in empathy over the test-retest interval were slight, NEW children showed a greater development in empathy than OLD children. The results also showed that empathy varied with the emotion being identified and there were differences between item - correctness and response - correctness. The study supported the idea that day-care can be a growth-enriching experience and can promote the development of empathy. It is implied that early interaction with peers is the factor largely responsible for improved social development. Finally it was suggested that child-rearing and formal education have great potential for facilitating prosocial behaviours and empathy by offering socialised activities and experiences. Given the implications of this for behaviour modification, especially aggression and violence, it seems particularly important that direct attention be given to facilitating mature levels of empathy and social development

International Review of …, 2010

... We recommend Page 5. Brooksbank, Davey & McIntosh 266 ... However, in reality, the debate... more ... We recommend Page 5. Brooksbank, Davey & McIntosh 266 ... However, in reality, the debate has been largely restricted to ROPI (return on promotional investment) measures, meaning that the more important, strategy-level measures are being largely overlooked (Carey, 2009). ...

Journal of Services Marketing, 2021

Purpose While service inclusion principles raise the awareness of scholars to service that improv... more Purpose While service inclusion principles raise the awareness of scholars to service that improves holistic well-being, little research explicitly investigates the spiritual dimensions of service inclusion. This study, therefore, aims to explore faith-based service inclusion in sub-Saharan Africa. Design/methodology/approach A qualitative case study of the Salvation Army’s Chikankata Services in Zambia was undertaken. Semi-structured interviews with the organization’s leaders and professionals were analyzed thematically. Findings Service inclusion pillars evince contextualized meaning and priority. In resource-constrained, vulnerable communities, faith-based service inclusion prioritizes two additional pillars – “fostering eudaimonic well-being” and “giving hope,” where existence is precarious, fostering (hedonic) happiness is of low priority. Findings reveal that pillars and processes are mutually reinforcing, harnessed by the individual and collective agency to realize transforma...

The purpose of this conceptual paper is to examine the mechanisms of long term marketing system f... more The purpose of this conceptual paper is to examine the mechanisms of long term marketing system failure from a path dependent, marketing systems perspective in order to identify ways of avoiding such situations in future. Using the model of Layton and Duffy (2018) we critically analyze the current plastic packaging crisis and its evolution over time. Through examining the mechanisms of failure from a systems perspective, we extend the path dependent, marketing system evolution model and advance understanding of marketing system failures. As a result of this analysis, the paper provides five propositions regarding where failure occurs within the system and identifies critical junctures where intervention (self-organized stakeholder initiatives and/or public policy intervention) can facilitate desirable outcomes in the future.

Australasian Marketing Journal, 2021

This conceptual article integrates value co-creation concepts with dimensions of integrated care ... more This conceptual article integrates value co-creation concepts with dimensions of integrated care demonstrating how a marketing framework and a framework originated in health can achieve a beneficial fusion to enhance health outcomes. Using midwifery health care services as the context, we contend that integrated care models focus only on co-production overlooking the complex, value co-creation potential of value-in-use for improved health outcomes. We add four new dimensions of value-in-use: client–provider shared principles, client agency, empowerment, and relationship equality. Adopting an interdisciplinary approach, a value co-creation perspective advances our understanding of the activities and processes of integrated care at the various levels in the patient’s lifeworld beyond the patient–carer interface. We argue that adding value-in-use dimensions to health care’s integrated care model adds conceptual clarity and will improve service delivery and patient health care outcomes.

Journal of Services Marketing

Purpose While there is burgeoning service literature identifying consumer vulnerabilities and que... more Purpose While there is burgeoning service literature identifying consumer vulnerabilities and questioning the assumption that all consumers have the resources to co-create, limited research addresses solutions for consumers experiencing vulnerabilities. Service systems can provide support for consumers but can also create inequities and experienced vulnerabilities. This paper aims to identify current and further research needed to explore this issue and addresses marketplace problems for consumers experiencing vulnerabilities. Design/methodology/approach This viewpoint discusses key issues relating to solving marketplace problems for consumers experiencing vulnerabilities. A call for papers focused on solving marketplace problems for consumers experiencing vulnerabilities resulted in a large number of submissions. Nine papers are included in this special issue, and each one is discussed in this editorial according to five emergent themes. Findings Vulnerabilities can be temporary, o...

Journal of Services Marketing

PurposeThis paper aims to explain the development of the dialogical conference, develop a framewo... more PurposeThis paper aims to explain the development of the dialogical conference, develop a framework for understanding the social construction of the dialogical conference and provide research priorities for further developing the practice in the services marketing discipline.Design/methodology/approachThe growing challenge for service researchers is to generate new theory and knowledge to solve complex problems. Dialogical conferences offer an avenue to develop solutions in response to this challenge. Value co-creation provides a useful lens through which to view dialogical conferences. We draw on Ranjan and Read’s (2016) value-in-use and value co-production and Ramaswamy and Ozcan’s (2018) interactive engagement platforms for value co-creation. Mindful of the contributions of both, the paper presents an integrative framework that describes the relationships between the concepts to provide a firm grounding for developing dialogical conferences.FindingsBy mapping value co-creating ac...

Journal of Services Marketing

Purpose Although health-care features prominently in transformative service research, there is li... more Purpose Although health-care features prominently in transformative service research, there is little to guide service providers on how to improve well-being and social change transformations. This paper aims to explore actor-level interactions in transformative services, proposing that actors’ complementary health service literacy roles are fundamental to resource integration and joint value creation. Design/methodology/approach In-depth interviews with 46 primary health-care patients and 11 health-care service providers (HSPs) were conducted focusing on their subjective experiences of health literacy. An iterative hermeneutic approach was used to analyse the textual data linking it with existing theory. Findings Data analysis identified patients’ and HSPs’ health service literacy roles and corresponding role readiness dimensions. Four propositions are developed describing how these roles influence resource integration processes. Complementary service literacy roles enhance resourc...

Journal of Services Marketing

International Journal of Contemporary Hospitality Management

Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a s... more Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of value-creation and sustainable competitive advantage requires both management and measurement. Sound measurement and reporting practices enable management performance to be judged; one such practice is IC disclosure. Service-dominant (S-D) logic emphasizes that intangible operant resources, the foundation of IC, are at the core of competitive advantage. Design/methodology/approach A disclosure instrument based on S-D logic and designed specifically for the hotel industry was applied to the annual reports and sustainability reports (in English) of 30 Asian hotel companies. Content analysis measured the disclosures of dynamic IC assets typically overlooked by traditional IC disclosure instruments. Findings The majority of IC communication concerns lower-order basic operant resources. Although more than one-third o...

Http Dx Doi Org 10 1080 07359683 2012 732874, Oct 1, 2012

Marketers have been slow to customize their strategies for the influential consumer segment of ag... more Marketers have been slow to customize their strategies for the influential consumer segment of aging baby boomers. This qualitative research provides insights on New Zealand baby boomers' perceptions of glasses as a health care product. Appearance was a dominant theme; status was not a major concern, although style and fashion were. Wearing glasses had negative associations related to aging; however, both male and female participants recognized that glasses offered improved quality of life. Data relating to the theme of expense indicated that these New Zealand baby boomers made sophisticated perceptual associations and subsequent pragmatic trade-offs between price, quality, and style.

Health Marketing Quarterly, 2013

European Sport Management Quarterly, Feb 13, 2009

ABSTRACT The benefits of physical exercise at both an individual and societal level are well unde... more ABSTRACT The benefits of physical exercise at both an individual and societal level are well understood and well researched. Less well understood is how organizations can most effectively support adult physical activity in the workplace through programme design and ...

Health Marketing Quarterly, 2012

Journal of Accounting & Organizational Change

The thesis may be consulted by you, provided you comply with the provisions of the Act and the fo... more The thesis may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use:  Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person.  Authors control the copyright of their thesis. You will recognise the author's right to be identified as the author of the thesis, and due acknowledgement will be made to the author where appropriate.  You will obtain the author's permission before publishing any material from the thesis.

Journal of Services Marketing

Purpose Service marketers are increasingly aware of inequalities triggered by service systems and... more Purpose Service marketers are increasingly aware of inequalities triggered by service systems and the need to prioritize practical strategies for reducing inequalities. A priority area for the Australian Government is reducing university education inequities for Indigenous Australians. This paper aims to examine how Indigenous Australian university students build and leverage their capabilities and strengths, harnessing service providers’ efforts towards enhancing participation (and completion) in university education – an essential transformative outcome for reducing inequalities. Design/methodology/approach A three-stage qualitative research process explored student retention/completion and capability building among a sample of Indigenous Australian university students, typically under-represented in the higher education sector. Findings Applying a manual thematic analysis, the findings reveal Indigenous students’ value co-creating capabilities (summarized in three dimensions) har...

Health Marketing Quarterly

Although service-dominant (S-D) logic is increasingly debated in the service marketing literature... more Although service-dominant (S-D) logic is increasingly debated in the service marketing literature, little empirical research has translated S-D logic principles into practical processes. Research into intellectual capital (IC) in the hotel industry is also limited despite the significance of IC to creating value within the tourism sector. The authors created an IC disclosure instrument (95 itemsacross five categories) and applied it to the voluntary IC disclosures of 30 Asian hotel companies. Our instrument provides a practical interpretation of Grönroos and Gummerus‟ (2014) platform of cocreation wherein the firm‟s resources and assets support customers in their value co-creating activities.

The study incorporated three areas of concern. Literature and research findings related to day-ca... more The study incorporated three areas of concern. Literature and research findings related to day-care focussed on the social-emotional effects of attendance. It was found that fears regarding harmful consequences of mother-child separation and multiple caretakers were not substantiated. Although many findings were equivocal, there was considerable evidence indicating beneficial outcomes of day-care. In particular, prosocial behaviours were found to be improved. An important variable in day-care is interaction with peers. The nature of peer influence on children's social development was, however, largely theoretical. It was concluded that peer experiences should facilitate the loss of eogcentrism and coincident increase in empathy in preschool children. Emphasis was placed on the recent change in viewpoint that the preschool child is not necessarily egocentric but capable of responding empathically. Empathy in children was found to be influenced by socialisation experiences and prosocial behaviours were linked, at least theoretically, to empathy. "Cognitive" empathy was within the capabilities of young children and defined as understanding what another person is feeling. The aim of the study, therefore, was to investigate cognitive empathy of children attending day-care. Borke's (1971) Interpersonal Perception Test was used to measure empathy in sixty day-care children (30 male and 30 female) between three and four-and-a-half years of age. Social and interpersonal skills were assessed by a Social Behaviour Rating Scale and the PPVT served as a measure of verbal intelligence. Factors included in the design were length of stay in day-care (NEW, OLD, XOLD), age (3yr.old, 4yr old), sex and a retest after twelve weeks of day-care attendance. Results were analysed in terms of a 5 x 2 (Treatments x Sex) design with length of stay in day-care and age defining treatment classifications. The results indicated that children who had attended day-care for some time were more empathic than children who had not had this experience. Empathy was found to increase with age but there were no differences between male and female children. The extent to which children were empathic was found to be related to their prosocial behaviours and interpersonal skills. Although increases in empathy over the test-retest interval were slight, NEW children showed a greater development in empathy than OLD children. The results also showed that empathy varied with the emotion being identified and there were differences between item - correctness and response - correctness. The study supported the idea that day-care can be a growth-enriching experience and can promote the development of empathy. It is implied that early interaction with peers is the factor largely responsible for improved social development. Finally it was suggested that child-rearing and formal education have great potential for facilitating prosocial behaviours and empathy by offering socialised activities and experiences. Given the implications of this for behaviour modification, especially aggression and violence, it seems particularly important that direct attention be given to facilitating mature levels of empathy and social development

International Review of …, 2010

... We recommend Page 5. Brooksbank, Davey & McIntosh 266 ... However, in reality, the debate... more ... We recommend Page 5. Brooksbank, Davey & McIntosh 266 ... However, in reality, the debate has been largely restricted to ROPI (return on promotional investment) measures, meaning that the more important, strategy-level measures are being largely overlooked (Carey, 2009). ...

Journal of Services Marketing, 2021

Purpose While service inclusion principles raise the awareness of scholars to service that improv... more Purpose While service inclusion principles raise the awareness of scholars to service that improves holistic well-being, little research explicitly investigates the spiritual dimensions of service inclusion. This study, therefore, aims to explore faith-based service inclusion in sub-Saharan Africa. Design/methodology/approach A qualitative case study of the Salvation Army’s Chikankata Services in Zambia was undertaken. Semi-structured interviews with the organization’s leaders and professionals were analyzed thematically. Findings Service inclusion pillars evince contextualized meaning and priority. In resource-constrained, vulnerable communities, faith-based service inclusion prioritizes two additional pillars – “fostering eudaimonic well-being” and “giving hope,” where existence is precarious, fostering (hedonic) happiness is of low priority. Findings reveal that pillars and processes are mutually reinforcing, harnessed by the individual and collective agency to realize transforma...

The purpose of this conceptual paper is to examine the mechanisms of long term marketing system f... more The purpose of this conceptual paper is to examine the mechanisms of long term marketing system failure from a path dependent, marketing systems perspective in order to identify ways of avoiding such situations in future. Using the model of Layton and Duffy (2018) we critically analyze the current plastic packaging crisis and its evolution over time. Through examining the mechanisms of failure from a systems perspective, we extend the path dependent, marketing system evolution model and advance understanding of marketing system failures. As a result of this analysis, the paper provides five propositions regarding where failure occurs within the system and identifies critical junctures where intervention (self-organized stakeholder initiatives and/or public policy intervention) can facilitate desirable outcomes in the future.

Australasian Marketing Journal, 2021

This conceptual article integrates value co-creation concepts with dimensions of integrated care ... more This conceptual article integrates value co-creation concepts with dimensions of integrated care demonstrating how a marketing framework and a framework originated in health can achieve a beneficial fusion to enhance health outcomes. Using midwifery health care services as the context, we contend that integrated care models focus only on co-production overlooking the complex, value co-creation potential of value-in-use for improved health outcomes. We add four new dimensions of value-in-use: client–provider shared principles, client agency, empowerment, and relationship equality. Adopting an interdisciplinary approach, a value co-creation perspective advances our understanding of the activities and processes of integrated care at the various levels in the patient’s lifeworld beyond the patient–carer interface. We argue that adding value-in-use dimensions to health care’s integrated care model adds conceptual clarity and will improve service delivery and patient health care outcomes.

Journal of Services Marketing

Purpose While there is burgeoning service literature identifying consumer vulnerabilities and que... more Purpose While there is burgeoning service literature identifying consumer vulnerabilities and questioning the assumption that all consumers have the resources to co-create, limited research addresses solutions for consumers experiencing vulnerabilities. Service systems can provide support for consumers but can also create inequities and experienced vulnerabilities. This paper aims to identify current and further research needed to explore this issue and addresses marketplace problems for consumers experiencing vulnerabilities. Design/methodology/approach This viewpoint discusses key issues relating to solving marketplace problems for consumers experiencing vulnerabilities. A call for papers focused on solving marketplace problems for consumers experiencing vulnerabilities resulted in a large number of submissions. Nine papers are included in this special issue, and each one is discussed in this editorial according to five emergent themes. Findings Vulnerabilities can be temporary, o...

Journal of Services Marketing

PurposeThis paper aims to explain the development of the dialogical conference, develop a framewo... more PurposeThis paper aims to explain the development of the dialogical conference, develop a framework for understanding the social construction of the dialogical conference and provide research priorities for further developing the practice in the services marketing discipline.Design/methodology/approachThe growing challenge for service researchers is to generate new theory and knowledge to solve complex problems. Dialogical conferences offer an avenue to develop solutions in response to this challenge. Value co-creation provides a useful lens through which to view dialogical conferences. We draw on Ranjan and Read’s (2016) value-in-use and value co-production and Ramaswamy and Ozcan’s (2018) interactive engagement platforms for value co-creation. Mindful of the contributions of both, the paper presents an integrative framework that describes the relationships between the concepts to provide a firm grounding for developing dialogical conferences.FindingsBy mapping value co-creating ac...

Journal of Services Marketing

Purpose Although health-care features prominently in transformative service research, there is li... more Purpose Although health-care features prominently in transformative service research, there is little to guide service providers on how to improve well-being and social change transformations. This paper aims to explore actor-level interactions in transformative services, proposing that actors’ complementary health service literacy roles are fundamental to resource integration and joint value creation. Design/methodology/approach In-depth interviews with 46 primary health-care patients and 11 health-care service providers (HSPs) were conducted focusing on their subjective experiences of health literacy. An iterative hermeneutic approach was used to analyse the textual data linking it with existing theory. Findings Data analysis identified patients’ and HSPs’ health service literacy roles and corresponding role readiness dimensions. Four propositions are developed describing how these roles influence resource integration processes. Complementary service literacy roles enhance resourc...

Journal of Services Marketing

International Journal of Contemporary Hospitality Management

Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a s... more Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of value-creation and sustainable competitive advantage requires both management and measurement. Sound measurement and reporting practices enable management performance to be judged; one such practice is IC disclosure. Service-dominant (S-D) logic emphasizes that intangible operant resources, the foundation of IC, are at the core of competitive advantage. Design/methodology/approach A disclosure instrument based on S-D logic and designed specifically for the hotel industry was applied to the annual reports and sustainability reports (in English) of 30 Asian hotel companies. Content analysis measured the disclosures of dynamic IC assets typically overlooked by traditional IC disclosure instruments. Findings The majority of IC communication concerns lower-order basic operant resources. Although more than one-third o...

Http Dx Doi Org 10 1080 07359683 2012 732874, Oct 1, 2012

Marketers have been slow to customize their strategies for the influential consumer segment of ag... more Marketers have been slow to customize their strategies for the influential consumer segment of aging baby boomers. This qualitative research provides insights on New Zealand baby boomers' perceptions of glasses as a health care product. Appearance was a dominant theme; status was not a major concern, although style and fashion were. Wearing glasses had negative associations related to aging; however, both male and female participants recognized that glasses offered improved quality of life. Data relating to the theme of expense indicated that these New Zealand baby boomers made sophisticated perceptual associations and subsequent pragmatic trade-offs between price, quality, and style.

Health Marketing Quarterly, 2013

European Sport Management Quarterly, Feb 13, 2009

ABSTRACT The benefits of physical exercise at both an individual and societal level are well unde... more ABSTRACT The benefits of physical exercise at both an individual and societal level are well understood and well researched. Less well understood is how organizations can most effectively support adult physical activity in the workplace through programme design and ...

Health Marketing Quarterly, 2012

Journal of Accounting & Organizational Change