Carnegie Mellon ITsqc (original) (raw)

Over the past several years, all kinds of organizations, from manufacturing firms to banks to hospitals, have been delegating computer-intensive activities to external service providers because they are focusing on "core competencies" or lack their own in-house capabilities. In many cases, they have not been satisfied with the results.

The actions of the client organization and those of the service provider in these sourcing relationships are both critical for success. ITsqc is developing a best practices model that allows client organizations to continuously evolve, improve, and innovate their capabilities to develop stronger, longer term, and more trusting relationships with their service providers.

The eSourcing Capability Model for Client Organizations (eSCM-CL) enables client organizations to appraise and improve their capability to foster the development of more effective relationships, better manage these relationships, and experience fewer failures in their client-service provider relationship.