The Teaching Librarian (original) (raw)

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Index of Chat Reference Services

Sorted by Software Used

This index is no longer being updated. For an up-to-date list, see the entry on "Chat reference libraries" in the LISwiki.

Because of the burden of trying to keep this list up to date, I will no longer be providing separate listings for each library in a digital reference collaborative or consortium. Instead, I will place a link to the main web page for the consortium. For a list of libraries that are part of a given consortium, please see the index of services by consortium. As an exception to this rule, I will include links on this software index (and on the country and library type indexes) where I am unsure if a given library is actually part of a reference consortium (i.e., partnerships where librarians from a group of libraries answer questions from the combined user populations).

Active Worlds

• Eastern University

AOL Instant Messenger (AOL)

• Columbia University (Augustus C. Long Health Sciences Library)
• DePauw University
• Georgia Institute of Technology
• Liberty University
• SUNY Albany (Science Library)
• SUNY Buffalo
• SUNY Morrisville
• SUNY New Paltz, Electronic Information Center
• SUNY Plattsburgh
• UMBC (University of Maryland, Baltimore County)

Camden

• Temple University

ChatSpace

• Boeing Company (intranet service only)
• Fitchburg State Universityi
• Western Maryland College

Click & Care

• Ask.My.Librarian.
• Gateshead Central Library
• University of Oldenburg

ConferenceRoom

• University of North Texas

DesktopStreaming

• Bucknell University
• University of Notre Dame

eGain Interact

• ReferenceNOW! (consortium of 5 college libraries in CT, NY, and MA)
• University of Technology, Sydney

FirstClass (Kannon)

• University of Calgary, Masters of Continuing Education Library

Groopz (Digi-Net)

• OhioLINK (consortium of 82 libraries in Ohio; mostly academic libraries, but also includes the state library and a medical library; see OhioLINK on consortium index)

HumanClick Pro (some may have switched over to LivePerson Pro since LivePerson bought out HumanClick)

• Alverno College
• Auburn University
• Austin Community College
• Biblioteksvagten (consortium of 22 Danish public and research libraries)
• Broward Community College
• Canisius College
• Cardinal Stritch University
• Cuyamaca College
• Eastern New Mexico University
• Gonzaga University
• Grossmont College
• Imperial Valley College (no direct link on library web site)
• Indiana Wesleyan University
• J�nk�ping University
• King College
• Kingwood College
• Logan Library
• Maryville College
• New Jersey Institute of Technology
• Palomar College
• Pickering Public Library
• Polytechnic University
• Rochester Instiute of Technology
• Southbank Institute of TAFE (Australia)
• Southwest Texas State University
• Suffolk Co. Cooperative Library System (54 public libraries in NY; see LiveLibrarian on consortium index)
• The University Center
• University of Charleston
• University of Illinois at Chicago
• University of Illinois at Urbana-Champaign
• University of Leicester
• University of Maryland, College Park
• University of Missouri-Columbia
• University of Nevada, Reno
• University of North Carolina, Greensboro
• University of Trier
• University of Windsor
• University of Winnipeg
• University of Wisconsin, Parkside
• Virginia Commonwealth University

ICQ

• Northcentral University
• Wenzhou City Library

InstantService Chat

• Lehigh University

LiveAssistance

• Austin Peay State University
• East Tennessee State University
• Illinois Institute of Technology
• Louisiana State University
• University of Chicago Business & Econ. Resource Ctr.
• University of Maryland University College
• University of Pennsylvania (Biomedical Library)
• University of Pennsylvania (Van Pelt Library)
• University of Rochester

LiveHelper

• Cegep Vanier College
• Dakota State University
• Hartford Public Library
• New Westminster Public Library

LivePerson

• Bibliotekvakten i Vestfold (consortium of 7 public libraries in Vestfold County, Norway)
• California State University, Chico
• Carnegie Mellon University
• Case Western Reserve University
• Georgetown University
• Governors State University
• Helsinki City Library
• Hessiches BibliotheksInformationsSystem (consortium of academic and scientific libraries in Hesse, Germany)
• Holmesglen Institute of TAFE
• King County Library System (41 public libraries in WA; see Ask a Librarian Live! on consortium index)
• Suffolk Cooperative Library System (consortium of public libraries on Long Island; see Live Librarian on consortium index)
• The University Center
• University of Connecticut
• University of Dortmund
• University of Massachusetts, Dartmouth
• University of Massachusetts, Lowell
• University of Tennessee, Knoxville
• University of Virginia
• Virginia Polytechnic Institute

Morris Messenger

• Southern Illinois University

MSN Messenger

• St. Thomas University

NetAgent

• NOLA Regional Library System (consortium of public libraries in Ohio; see AskUsQuestions on on consortium index)
• University of Florida

NetMeeting (Microsoft)

• Macquarie University
• Queensland University of Technology

OCLC's chat software for QuestionPoint members

• Indiana State University
• Indiana Wesleyan University (Off Campus Library Services)
• LaConner Regional Library
• Library of Congress
• MTA Bridges and Tunnels Technical Library (the library does not have a public web site)
• New York Institute of Technology
• New York Medical College
• New York Public Library
• University of Edinburgh
• University of Southern California
• University of Queensland
• Valparaiso University

OnDemand(available directly from Convey or through QuestionPoint)

• Baylor University
• Brigham Young Library (uses the services of the Utah Academic Library Consortium to cover evening hours on weekdays)
• Brooklyn Public Library
• College of St. Catherine
• Keystone Library Network (consortium of 14 university libraries in the Pennsylvania State System of Higher Education; see Virtual Information Desk on consortium index)
• Pace University
• Seattle Virtual Libraries Consortium (3 libraries in WA; see Live Help on consortium index)
• University of Central Florida
• University of Wisconsin, Madison

Phibi

• Bibliotekarie-direkt ( 4 public libraries in Sweden; see Bilbiotekarie-direkt on consortium index)
• National Institute for Working Life (Sweden)
• Uppsala University (Library for Economic Sciences)

Rakim

• Miami University
• Rensselaer Polytechnic Institute
• Technische Universitat Hamburg-Harburg
• University of Canterbury

RealTime Aide

• Gulf Coast Community College

ReferenceDesk Live

• University of Pennsylvania, Wharton School of Business, Lippincott Library

RightNow Live

• University of South Florida

24/7 Reference (licensed from eGain)

• Alhambra Public Library
• Altedena Library District
• Anaheim Public Library
• Arcadia Public Library
• AskERIC
• Baruch College
• Boston Library Consortium ASK 24/7 (10 academic libraries in MA, NH, and CT; see Boston Library Consortium ASK 24/7 on consortium index)
• Boston Public Library
• Buena Park Library District
• California State Polytechnic University Pomona
• California State University, Los Angeles
• California State University, Northridge
• Cerritos College
• Cerritos Public Library
• City of Orange Public Library
• Cornell University (Olin*Kroch*Uris Libraries)
• County of Los Angeles Public Library
• Covina Public Library
• Downey City Library
• Emerson College
• Faulkner University
• Florida International University
• Fullerton Public Library
• Glendale Public Library
• Glendora Public Library
• Los Angeles Public Library
• MELO (Mississippi Electronic Libraries Online) (consortium for students at 15 community and junior colleges)
• Memorial Hall Library
• Mission Viejo Library
• Monterey Park Library
• Newport Beach Public Library
• Onondaga County Public Library
• Orange County Public Library
• Oxnard Public Library
• Palos Verdes Library District
• Pasadena Public Library
• Pomona Public Library
• Public Library of Charlotte and Mecklenburg County
• Redondo Beach Public Library
• San Marino Public Library
• Santa Ana Public Library
• Santa Monica Public Library
• Sno-Isle Regional Library System (20 public libraries in Washington; see Connect with a Librarian on consortium index)
• University of Alberta
• University of California, Irvine
• University of California, Los Angeles
• University of Colorado Health Sciences Center
• University of Washington
• Utah Academic Library Consortium (consortium for 11 colleges; see Live Chat on consortium index)
• Whittier Public Library
• Yorba Linda Public Library

Unknown

• Boeing Company (link to company library not public)
• Carleton College
• Coastline Community College
• Excelsior University
• University of Delaware

Virtual Reference Librarian

• California State University, San Marcos
• College of the Holy Cross
• Eastern Michigan University
• Jourhawande Bibliotekarie (4 academic libraries in Sweden; see Jourhawande Bibliotekarie on consortium index)
• Live Help (consortium of 3 college libraries: Bryn Mawr, Haverford, Swarthmore; see Live Help on consortium index)
• Michigan State University
• New York University
• Pennsylvania College of Technology
• Philadelphia University
• Thomas M. Cooley Law School
• University of Illinois at Urbana-Champaign, Slavic and East European Library
• University of Maine, Fort Kent
• University of Maine, Presque Isle
• University of Maine (Off Campus Library Services)
• University of Michigan Business School
• University of Nebraska, Omaha
• Widener University

Virtual Reference ToolKit (LSSI's licensed version of eGain)

• Answer Zone (consortium of 3 public libraries see Answer Zone on on consortium index)
• AskUsNow! (public libraries in 2 counties in MD; see AskUsNow! on consortium index)
• Barnard College
• Bibliomation (12 public libraries in CT; see askyourlibrary.org on consortium index)
• California State University, San Marcos
• CLEVNET Library Consortium (consortium of public and special libraries and a school library; see KnowItNow24x7 on consortium index)
• Central Michigan University
• Columbia University
• Denver Public Library
• Dept. of Energy
• Duke University
• George Mason University
• Golden Gate Library Network (public libraries and one academic library in the San Francisco, Monterey Bay, and North Bay areas; see QandAcafe on consortium index)
• Indiana University/Purdue University Indianapolis
• James J. Hill Library
• Library of Michigan
• Los Alamos National Laboratory
• Maricopa Comm. Colleges (10 academic libraries in AZ; see Librarians Online on consortium index)
• Massachusetts Institute of Technology
• MyWebLibrarian (9 academic and 14 public libraries in IL; see MyWebLibrarian on consortium index)
• New Jersey Library Network (18 public, academic, and government libraries in New Jersey; see Q and A NJ on on consortium index for participating libraries)
• NIH Library
• North Carolina State University
• Northwestern University
• Pennsylvania State University (serves multiple campuses in Penn State system; see Virtual Reference Service on consortium index)
• Ryerson University
• San Jose State University (can't find URL for page with chat service)
• Simon Fraser University
• Southeastern Louisiana University
• Teachers College
• Tutor.com
• University of California, Santa Barbara
• University of Guelph
• University of Minnesota, Twin Cities
• University of New Brunswick
• University of North Carolina, Chapel Hill
• University of Texas Southwestern Medical Center at Dallas
• University of Sydney
• University of Winnipeg
• Vanderbilt University
• York University

Forms of Digital Reference

E-mail Reference

• basic e-mail
• web forms Chat Reference
• basic chat
• web contact centers Collaborative Networks

Index of Chat Reference Services

Grouped by:

• Consortium
• Country
• Library Type
• Software