A to Z Reference Guides | Fulham Football Club (original) (raw)
Access Control Card Plastic access card used by Season Ticket Holders and Members to enter the stadium. Ticket information is uploaded directly onto the card in advance of the day of the game.
Season Ticket Holders & Members must be in possession of their Access Card to gain entry to the stadium.
If a ticket has been reported as lost, stolen or damaged then a new ticket will be issued. This automatically replaces the previous issue, which will become invalid for use.
Away Season Ticket
The Away Season Ticket is a scheme open to Season Ticket Holders which ensures that they are also automatically allocated a ticket for each Away game played over the course of a season.
The cost of a match ticket is automatically deducted from the supporters given account and a match ticket is sent to their registered address.
Supporters who sign up for the Away Season Ticket commit to purchasing a ticket for each confirmed Away fixture over the course of a season.
Supporters can sign up for the Away Season Ticket scheme in advance by selecting this option during the pre-season Season Ticket renewal or aqcuisiton process.
Booking Fees
Booking Fees for ticket purchases vary depending on the method of sale. Booking Fees are designed to cover costs such as printing, ordering of ticketing stock, licenses for software systems, staff costs, stationery, postal costs etc.
They vary from Transaction Fees, which are covered separately elsewhere in this section.
Internet Bookings:
£1.25 per ticket
Phone Bookings:
£1.50 per ticket
Postal Bookings:
£1.50 per ticket
Fax Bookings:
£1.50 per ticket
In Person Bookings:
No booking fee
Cash Turnstiles
From time to time cash turnstiles will operate at selected matches. These are usually friendlies, cup games, or B & C grade league matches at which a number of tickets remain unsold in advance of the day of the game.
You can call in advance on matchday to check if tickets remain available or if cash turnstiles will be in operation. Telephone either 0843 208 1234 (option 3) or 0843 208 1222 (option 4) for assistance.
Stewards located on Stevenage Road will be able to guide you to the nearest Cash Turnstile.
Credit or debit cards cannot be used to make payments at the turnstile.
Collection Point (for tickets)
Pre-booked tickets which are held for collection are available on matchdays from the white, mobile kiosks that stand just outside the Ticket Office in the Johnny Haynes Stand.
The Collection kiosks open 2 hours prior to kick-off. Please bring either a printed copy of your email booking confirmation or alternatively a note of the Booking Reference Number. You may also be asked to verify the name and postal address linked to the original booking.
The Collection kiosks remain open right up until kick-off but we would advise arriving not later than 45 mins prior to the start of the game.
No match tickets are sold from the Collection Kiosks.
Damaged / Defective Tickets
From time to time paper match tickets or Access Cards will not scan properly at the turnstile. This is usually caused by wet weather or damage to the barcode on the paper ticket, or chip in the Access Card.
The barcode in the ticket may also have been deactivated if the booking has been cancelled, or if the Club have information that the ticket was illegally resold.
If a red light flashes on the turnstile indicator this means that your ticket or card has not been accepted. Please return to the Ticket Office for further assistance.
Double Bookings If you find another supporter in your allocated seat and are unable to resolve the situation amicably then you should make contact with the nearest available Steward. You may be required to show your own paper match ticket or access card to establish proof of purchase.
Where tickets have been uploaded onto Membership Cards it is always useful to bring a printed copy of your email confirmation, or alternatively a note of the location of your allocated seat.
Season Ticket Holders should note that the seat allocated to them for league games will only be automatically allocated for cup matches if they have enrolled in the Home Cup Tie scheme.
Eligibility (tickets)
Season Tickets and individual match tickets may be given to family or friends to use, provided that they qualify to do so by age (ie: no Adults on a Junior Ticket)
No prior consent if required from the Club for you to transfer a ticket, unless this is requested. Whilst they are transferable, ordinary Season Tickets are not intended for multiple or shared use. The Season Ticket Holder remains responsible for the behaviour of any supporter who uses their ticket. They are also responsible for ensuring the ticket is returned to them safely after the game.
Please note that it is an offence to sell a ticket – even at face value – without the prior consent of the Club.
Home Stands are for the use of home supporters only. Tickets should not be purchased or given to fans of the visiting team to use if they are in any of the designated Home areas of the ground.
All tickets can be used only once. After supporters have entered the stadium they may not leave and re-enter again on the same ticket.
Fixture Changes
Dates and kick-off times will be announced in the press, the club programme and online at fulhamfc.com
Fixtures may be altered at short notice. You can sign up online to receive notifications of fixture changes. It is the responsibility of the ticket holder to ascertain dates and kick off times.
Friends & Family Ticketing scheme that allows Season Ticket Holders or Members to link their Club account with that of their Friends & Family. When accounts are linked individual supporters may purchase tickets using the allocation for each of the tickets linked to their own.
For further information please view our Friends and Family Demo.
Grade (match)
League matches are graded according to the expected level of demand, the importance of the game and the profile of the opposition. The Grade of the game is set as either A, B or C. Season Tickets are unaffected by match gradings but the price of all individual match tickets will vary accordingly.
For further information please visit the ‘Tickets’ section at fulhamfc.com.
Group Bookings Group booking requests may be made in advance, either by calling the Ticket Office or completing the online group booking request form found in the ‘Tickets’ section at fulhamfc.com
The upper limit for individual purchases is sometimes set between 2 – 6 tickets. If you require more than 6 tickets for a game which is not listed as ‘Unlimited’ this would be considered as a group. Special offers are sometimes available, usually only at selected B or C Grade games. Email: groupenquiries@fulhamfc.com for further information and assistance.
Infants
Children under 4 years of age may be brought into the stadium without a match ticket, provided that their parent/guardian is comfortable with the child on their lap for the duration of the game. If you wish to have a seat allocated to an infant, please purchase a Junior ticket.
Home Cup Tie Scheme
Home Cup Tie is a scheme open to Season Ticket Holders that ensures they are automatically allocated their own seat at Home Cup ties over the course of a season.
Whenever a Home Cup tie has been confirmed the cost of a match ticket is automatically deducted from the supporters account and the ticket information is uploaded onto the relevant Season Ticket Access Card.
Supporters who sign up to the scheme commit to purchasing a ticket for every Home Cup tie in the FA Cup, the League Cup and where applicable UEFA competitions.
Supporters can sign up for the Home Cup Tie scheme in advance by selecting this option during the pre-season renewal or acquisition process.
During the course of the season if supporters wish to join the scheme, or to be removed, then they should contact the Ticket Office directly. One a Season Ticket has been removed from the scheme you may not rejoin again at a later date in the same season.
Junior Match Tickets Junior Tickets are available for supporters who are under 16 years of age on the day of the game.
Junior Season Tickets
Junior Season Tickets are available for supporters who are under 16 years of age.
Lost Season Ticket / Membership Card
If you lose your Season Ticket or Membership Card please report this immediately to the Ticket Office. An administration charge of £5 is levied to cover the cost of printing new cards.
If your card has been stolen this should be reported in the first instance to the local police. They will issue you with a Crime Reference Number. The Club will waive the administration charge for reprinting stolen tickets upon confirmation of this number.
If you lose your card on the day of the game please report in person to the Ticket Office. We would advise arriving not later than 1 hour prior to kick-off where possible to ensure that a new card can be issued prior to the start of the game.
Once a Season Ticket or Membership Card has been reprinted the original can no longer be used to gain entry to the stadium. If you subsequently recover your original card and have already received a reprint then please safely dispose of the earlier issue.
If you find a Season Ticket or Membership Card then please hand it to the nearest member of staff, or return it directly to our Ticket Office.
Lost Tickets (matchday)
If you lose your ticket on matchday you should report to the Ticket Office in the Johnny Haynes Stand on Stevenage Road, which is open until half-time.
You will be asked to verify some of the details linked to your order, which may include your Client Reference Number, the Booking Reference Number or personal information such as your address or telephone number.
Please note that tickets are reprinted at the discretion of the Ticket Office Manager.
Loyalty Points The Loyalty points scheme is used to reward supporters who make advanced purchases for tickets for home and away games. Season Ticket Holders, Members and any supporters making a purchase using their Client Reference Number will automatically be credited with the relevant number of points for that game.
The number of points on offer for each game varies based on the popularity of the fixture, the distance travelled etc.
Loyalty Points will be used by the Club as a means of administering the sale of tickets for ‘in demand’ games, where demand is expected to greatly exceed supply.
For further information please visit the Loyalty Scheme FAQ page.
On Sale Dates
In general terms, tickets for Home matches are released for sale not later than 6 weeks ahead of the date of the game. For Away matches, tickets are usually on sale 4 weeks prior to date of the game.
Two separate on sale release dates are usually advertised. The first is for Season Ticket Holders and Club Members and the second date is for General Sale.
As sales windows are advertised in advance, it should be noted that each window is operated subject to availability. Tickets may sometimes sell out during the first phase of sale.
Sales always commence at 10am on the given date, unless stated otherwise.
An upper limit on the number of tickets which can be purchased in applied. This is generally between 2–6 tickets per person.
Up to date and detailed information on sales dates and conditions can be found online in the ‘Tickets’ section at fulhamfc.com.
Refunds (match tickets) If a match is postponed the ticket will be valid for the rearranged match. Refunds will only be given if the ticket is returned to the Ticket Office within 7 days of the rescheduling announcement (which shall be made on fulhamfc.com) provided that this is still more than 7 days before the rescheduled date.
Refunds (Membership)
Memberships are non refundable. Refunds will only be considered in exceptional circumstances, on a discretionary basis. Requests should be put in writing to the Membership Coordinator at:
Fulham FC
Membership Office
Stevenage Rd.
London
SW6 6HH
Refunds (Season Tickets) Season Tickets are non refundable. Refunds will only be considered in exceptional circumstances, on a discretionary basis. Requests should be put in writing to the Ticket Office Manager at:
Fulham FC
Ticket Office
Stevenage Rd.
London
SW6 6HH
Restricted View
Classification of ticket given to any seat where the view of either goalmouth is obscured by a permanent fixture, such as a roof supporting pole. Restrcited View tickets are usually discounted.
Due to the age and layout of Craven Cottage there are a number of Restricted View seats at various locations in the stadium.
For further information please visit the Restricted View Seat page
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Ticket Exchange
Season Ticket Holders can register with our partners Viagogo, establishing an account that allows them to list their seat for resale for any Home match at which they are unable to use their ticket.
The Ticket Exchange opens for business whenever a Home match has officially sold out. Seats are relisted for sale at the equivalent face value of an individual match ticket in that section of the stadium.
If a seat is purchased then the Season Ticket Holder will automatically receive notification from Viagogo and the proceeds will be transferred to their nominated account.
Transaction Fees
Transaction Fees are a charge applied to credit or debit card ticket bookings. They are designed to cover the associated charges which are levied by banks to the Club whenever a booking is processed.
They vary from Booking Fees, which are covered elsewhere in this section.
Internet Transactions: £1.25 per transaction
Phone Transactions: £1.50 per transaction
Postal / Fax Transactions: £1.50 per transaction
Terms & Conditions
A full breakdown of ticketing terms & conditions for Season Tickets, Match Tickets and Membership can be found on the Ticketing Terms and Conditions page.
Turnstiles
The turnstile is the generic name given to the public entrance points for supporter at the stadium. The Club operate an Access Control system that requires supporters to place their paper ticket or Access Card into a reader prior to entry.
The reader will indicate a green light if the ticket is valid and a redl light if it is not.
When the green light is illuminated please remove your ticket and walk through the turnstile barrier, which should turn as you push against it.
If you encounter any problems please contact the nearest Steward or return with your ticket to the Ticket Office for further assistance.
Supporters with restricted mobility may find the turnstiles narrow and difficult to negotiate. Please contact the nearest Steward if you require assisted entry through a more accessible gate.
Turnstile Numbers Depending upon your location in the ground your ticket will be valid for entry at a selected number of turnstiles only. On paper tickets the relevant information is printed towards the bottom of the ticket, just above the barcode.
If you require any assistance locating the correct entrance to use then please contact the nearest Steward.
Upgrades
Junior or Concession Season Tickets can be upgraded to an adult match ticket on a game-by-game basis.
We recommend arranging your upgrade in advance of the day of the game, either in person at the Ticket Office or by calling 0843 208 1234 (option 3).
You can also upgrade a Season Ticket on matchday by visitng the Ticket Office.
The cost of an upgrade is calculated as the difference between 1/19th of the Season Ticket price and the releavnt face value for a match ticket in that part of the stadium for that particular game.
Individual match tickets cannot be upgraded.