Gary Knight | Willamette University (original) (raw)
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Four service evaluation models are identified from the literature that are commonly offered to de... more Four service evaluation models are identified from the literature that are commonly offered to depict the relationships amongst the primary service evaluation constructs of sacrifice, service quality, service value, satisfaction, and behavioral intentions. We comparatively test the models using samples of service consumers in Australia, Hong Kong, Morocco, the Netherlands, and the United States, as well as across varied temporal and service settings. The results of the comparative analyses reveal that one conceptualization, the “comprehensive” model, best captures the identified relationships. This model is the best fitting across all countries and settings, which indicates it has the greatest external validity. These findings are discussed relative to the limitations associated with the use of less generalizable models.
With a view to increasing knowledge within the emergent field of international entrepreneurship, ... more With a view to increasing knowledge within the emergent field of international entrepreneurship,
we examine 38 studies from the last decade that deal with international new ventures, global startups
and born-global firms. The methodology used for this synthetic review allow us to analyze a
large number of recent, purposefully chosen studies that are compared along the following criteria:
(1) main objective and type of research; (2) theoretical framework/s of reference; (3) methodological
issues and (4) main findings and/or conclusions. We seek to elucidate the most relevant benefits and
contributions as well as potential drawbacks, limitations or major discrepancies found in the research
activities conducted to date. Finally, some suggestions and implications are provided in the form of
a new research model and future research directions.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 2014
ABSTRACT The reweaving and repaving of the modern Silk Road passes through outsourcing and offsho... more ABSTRACT The reweaving and repaving of the modern Silk Road passes through outsourcing and offshoring activities that have a profound impact on both global business psyche and landscape. Firms, in particular, and their global value chain are being shaped and reshaped through a complex concoction of vertical integration and disintegration. The boundary of the firm and the firm/market interface has been of interest to students of organisation and economics for some time. It has provided the context for Internalisation Theory. Within the new economy, the twin trends of globalisation and advancing technologies are giving rise to a hitherto unknown “worldwide market for market transactions? and increased opportunities for international expansion by firms via market-based modes of organisation. We describe these trends and offer an early modeling approach for explaining why some firm’s externalise the marginal transaction in the so-called new economy. The paper further draws attention on the need to articulate an “Externalisation Theory? that adequately accounts for the firm’s offshoring and outsourcing activities, and that parallels as well as complement “Internalisation Theory? for a full explanation of today’s firms behaviour.
ABSTRACT Using a novel modelling approach to represent the firm in the market, we develop a theor... more ABSTRACT Using a novel modelling approach to represent the firm in the market, we develop a theoretical explanation of externalisation to clarify the phenomena of outsourcing and offshoring of technical and administrative tasks. We employ hypothetical firm illustrations to elaborate the worldwide market for market transactions and increased opportunities for international sourcing. A comprehensive typology of offshorable organisational processes is developed with process dimensions offered to compare offshoring of technical and administrative work. This typology and its dimensions is applied to our conceptual model. A call for an externalisation theory in international business is made.
Four service evaluation models are identified from the literature that are commonly offered to de... more Four service evaluation models are identified from the literature that are commonly offered to depict the relationships amongst the primary service evaluation constructs of sacrifice, service quality, service value, satisfaction, and behavioral intentions. We comparatively test the models using samples of service consumers in Australia, Hong Kong, Morocco, the Netherlands, and the United States, as well as across varied temporal and service settings. The results of the comparative analyses reveal that one conceptualization, the “comprehensive” model, best captures the identified relationships. This model is the best fitting across all countries and settings, which indicates it has the greatest external validity. These findings are discussed relative to the limitations associated with the use of less generalizable models.
With a view to increasing knowledge within the emergent field of international entrepreneurship, ... more With a view to increasing knowledge within the emergent field of international entrepreneurship,
we examine 38 studies from the last decade that deal with international new ventures, global startups
and born-global firms. The methodology used for this synthetic review allow us to analyze a
large number of recent, purposefully chosen studies that are compared along the following criteria:
(1) main objective and type of research; (2) theoretical framework/s of reference; (3) methodological
issues and (4) main findings and/or conclusions. We seek to elucidate the most relevant benefits and
contributions as well as potential drawbacks, limitations or major discrepancies found in the research
activities conducted to date. Finally, some suggestions and implications are provided in the form of
a new research model and future research directions.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 2014
ABSTRACT The reweaving and repaving of the modern Silk Road passes through outsourcing and offsho... more ABSTRACT The reweaving and repaving of the modern Silk Road passes through outsourcing and offshoring activities that have a profound impact on both global business psyche and landscape. Firms, in particular, and their global value chain are being shaped and reshaped through a complex concoction of vertical integration and disintegration. The boundary of the firm and the firm/market interface has been of interest to students of organisation and economics for some time. It has provided the context for Internalisation Theory. Within the new economy, the twin trends of globalisation and advancing technologies are giving rise to a hitherto unknown “worldwide market for market transactions? and increased opportunities for international expansion by firms via market-based modes of organisation. We describe these trends and offer an early modeling approach for explaining why some firm’s externalise the marginal transaction in the so-called new economy. The paper further draws attention on the need to articulate an “Externalisation Theory? that adequately accounts for the firm’s offshoring and outsourcing activities, and that parallels as well as complement “Internalisation Theory? for a full explanation of today’s firms behaviour.
ABSTRACT Using a novel modelling approach to represent the firm in the market, we develop a theor... more ABSTRACT Using a novel modelling approach to represent the firm in the market, we develop a theoretical explanation of externalisation to clarify the phenomena of outsourcing and offshoring of technical and administrative tasks. We employ hypothetical firm illustrations to elaborate the worldwide market for market transactions and increased opportunities for international sourcing. A comprehensive typology of offshorable organisational processes is developed with process dimensions offered to compare offshoring of technical and administrative work. This typology and its dimensions is applied to our conceptual model. A call for an externalisation theory in international business is made.