Echo Knowledge Base – Documentation, FAQs, AI Chat & AI Search (original) (raw)

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It has built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.

Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity.

FREE AI FEATURES

• AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including:
  • Tags Analysis – Optimize article tags and categories for better organization and SEO
  • Readability Score – Evaluate content clarity and structure with AI assistance
    Learn more.
• AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
• AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query.
• AI Training Data: Easily choose which KB articles to include in AI training, so responses stay accurate and on-brand.

FREE KB FEATURES

• Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.
• Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site.
• Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.
• Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.
• Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.
• Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content.
• FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.
• Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar.
• Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.
• Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more.

PRO KB FEATURES

• AI Features: Content Gap Analysis. Expand training to include notes, posts, pages, and custom post types. Add email notifications for AI insights. Human Agent Handoff lets users escalate from AI to your support team. Feedback Buttons collect thumbs-up/down ratings on AI responses.
• Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results.
• Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content.
• Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments).
• Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup.
• NEW: AI Smart Search: Display intelligent search results with optional multi-panel sections:
  • AI Answer – Get instant AI-generated answers directly from your knowledge base content
  • Matching Articles – Browse relevant KB articles with excerpts and direct links
  • Step-by-Step Instructions – AI-generated procedural steps for task-oriented queries
  • Related Keywords – Discover related topics and keywords to explore
  • You Can Also Ask – Get suggestions for related questions
  • Glossary Terms – View terminology and definitions relevant to the search
  • Helpful Tips – Access AI-generated tips and best practices
  • Contact Us – Quick access to support when users can’t find what they need
  • Fully customizable layout with column options and section arrangement
• User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms.
• Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources.

See the official website for more details on Pro features.

🚀 AI Chat – Turn Your Knowledge Base into a 24/7 Support Pro

Transform your knowledge base into an intelligent chatbot that provides instant, accurate answers to user questions.

AI Chat can answer questions by drawing on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source you choose, essentially serving as a chatbot on your site.

73% fewer repeat tickets (our own numbers) – After enabling AI Chat, we saw a 73% drop in repetitive questions. Response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.

Why Customers Love It

• Answers in Seconds, Day or Night – The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
• Set-Up in a Coffee Break – A guided wizard takes you from install to “live” in under 30 minutes. No coding, no external APIs, no fuss.
• Visible ROI, Fast – Most teams cut repeat questions within the first week, freeing staff for revenue-generating work instead of copy-paste responses.
• Human Agent Handoff (PRO) – When users need more help, they can escalate directly to your support team. Triggers via button click, keywords like “talk to a human,” or after thumbs-down feedback. Your team receives an email with the full chat transcript.
• Feedback Buttons (PRO) – Let users rate AI responses with thumbs-up/down. Negative feedback can prompt follow-up actions: “Try a different approach” or “Talk to a human” to seamlessly connect with support.

AI-Powered Search Integration

Not only does Echo Knowledge Base offer an interactive chatbot, it also supercharges your site’s search. When users perform a search, they’ll see the usual article results alongside an option to “Ask AI” the same question. This means visitors can get immediate, concise answers from your content – without ever leaving the search page. It’s like giving your search bar the power of a support agent, helping users find what they need faster than ever.

Result: fewer repetitive support tickets and unanswered questions, happier users, and a support team free to focus on high-value work that moves your business forward.

Bring the latest OpenAI models (GPT-5, GPT 4.1) and Google Gemini models to WordPress. Gemini models can speed up AI Chat and AI Search by up to 50%.

For detailed setup instructions, visit our AI Integration Guide.

⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE

Watch a quick introduction to Echo Knowledge Base and see it in action:
https://www.youtube.com/watch?v=sLwj8FpfBWc

⭐ PROFESSIONAL LAYOUTS INCLUDED

Echo Knowledge Base comes with multiple layout options to suit your style:

• Basic Layout – Clean and simple design
• Tabs Layout – Organized content in tabbed interface
• Drill Down Layout – Intuitive navigation through categories
• Classic Layout – Traditional documentation style
• Category Focused Layout – Highlight your main categories

See our comprehensive documentation here

⭐ ADDITIONAL FEATURES

• AI Smart Search (PRO): Introducing AI Smart Search a first-of-its-kind, multi-panel search experience. We pioneered a results layout that runs multiple AI prompts in parallel to surface not just an answer or article list, but complementary sections like Tips, Glossary, Related Questions, and more so users get clarity faster.
• Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor.
• Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop.
• SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines.
• Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need.
• Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages.
• Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices.
• Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page).
• Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites.
• Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure.
• Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets.
• Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles.

⭐ SEO & ACCESSIBILITY OPTIMIZED

Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device.

⭐ EASY TO STYLE WITH PRE-MADE DESIGNS

No coding needed – make it your knowledge base with just a few clicks:

• 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles.
• One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look.
• Endless Customization: Further tweak colors, fonts, and styles to match your brand.

⭐ BUILDER COMPATIBILITY

Echo Knowledge Base works great with popular page builders:

• Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration.
• Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more.

✅ WHY CHOOSE ECHO KNOWLEDGE BASE?

• User-Friendly: Designed for ease of use – no coding required and a gentle learning curve.
• Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box.
• Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs.
• Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions.
• Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!).
• Global Ready: Translate your documentation and serve users in any language with full multilingual support.

About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

_____

💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Content Protection with Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

AI Features
AI Features enhances your WordPress site with AI Smart Search, AI training from posts, pages, custom post types, and private notes, plus smart daily email notifications summarizing AI Chat and Search activity. Learn More.

Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your documentation, sidebars and pages. Learn More.

Custom Links for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

• (PRO) Grid Layout here
• (PRO) Sidebar Layout here
• (PRO) Links here

16.011.0

Release Date: Feb 1, 2026
* New: AI Chat with sources
* New: AI Chat can now be expanded/collapsed
* New: AI Chat analytics (PRO)
* New: AI Smart Search shortcode customization attributes (title, placeholder, button)
* Update: prompt per provider
* Update: Gemini default parameters
* Fix: Cleanup and minor fixes

15.920.0

Release Date: Jan 17, 2026
* New: Advanced Search can search FAQs (PRO)
* Update: AI Notes improvements
* Fix: Cleanup and minor fixes

15.910.0

Release Date: Jan 11, 2026
* New: Article Index Block
* New: AI Chat – human agent handoff for escalation to support team (PRO)
* New: AI Chat – feedback buttons for thumbs-up/down ratings on AI responses (PRO)
* Update: WCAG Accessibility Fixes
* Update: new ChatGPT and Gemini models
* Fix: Cleanup and minor fixes

15.900.0

Release Date: Dec 13, 2025
* New: All Notes admin screen for AI Training Data
* Update: AI Smart Search prompts are now customizable
* Update: AI Chat History improvements
* Fix: Gemini – make AI aware of conversation history
* Fix: Cleanup and minor fixes

15.811.0

Release Date: Dec 8, 2025
* UPDATE: AI UI improvements
* NEW: size of Matching Articles section in AI Smart Search
* NEW: AI Chat – background colors for user question and AI reply
* Fix: Cleanup and minor fixes

15.700.0

Release Date: Dec 6, 2025
* NEW: Google Gemini model support for AI Chat and AI Search – around 50% faster!
* UPDATE: AI Smart Search – remove auto complete and reposition returned results
* UPDATE: WordPress 6.9 compatibility
* Fix: Cleanup and minor fixes

15.600.0

Release Date: Nov 17, 2025
* NEW: Multiple Training Data collections for AI Chat and AI Search
* NEW: AI Smart Search – multiple sections, customizable layout, shortcode (AI Features PRO)
* NEW: AI Smart Search shortcode
* NEW: AI Smart Search block
* Update: Added support for GPT 5.1 model
* Fix: Cleanup and minor fixes

15.500.10

Release Date: Nov 6, 2025
* Update: new language translations
* Fix: Cleanup and minor fixes

15.400.1

Release Date: Oct 16, 2025
* Fix: Cleanup and minor fixes

15.400.0

Release Date: Oct 13, 2025
* NEW: Content Analysis – Tags Analysis, Readability Analysis, Gap Analysis (PRO)
* UPDATE: Analytics – filters, new analytics data
* Fix: Cleanup and minor fixes

15.312.0

Release Date: Sept 23, 2025
* Fix: Ordering Wizard

15.311.0

Release Date: Sept 22, 2025
* Update: AI Chat – display on selected pages only
* Update: AI Search – Ask AI new configuration
* Update: removed legacy non-modular mode
* Update: Sync between KB Template setting and Page Template
* Fix: Cleanup and minor fixes

15.220.0

Release Date: Sept 8, 2025
* Update: AI Behavior now with fastest, smartest and balanced options
* Update: Adding FAQs to FAQ Group now with search and sorting
* Fix: Cleanup and minor fixes

15.210.0

Release Date: Aug 28, 2025
* New: Email notifications for AI Chat and Search (Pro)
* Update: vote on AI features
* Update: AI Chat and AI Search improvements
* Fix: Cleanup and minor fixes

15.200.0

Release Date: Aug 16, 2025
* New: AI Search fixes and improvements
* New: AI Chat fixes and improvements
* Update: RTL support improvements
* Fix: Cleanup and minor fixes

15.111.0

Release Date: Aug 3, 2025
* New: AI Search – limited beta
* New: AI Chat – limited beta
* Fix: Cleanup and minor fixes

15.0.1

Release Date: July 13, 2025
* New: AI Search – coming soon
* New: AI Chat – limited beta
* Fix: Cleanup and minor fixes

15.0.0

Release Date: July 6, 2025
* New: AI Search – answer user questions using AI Chat
* New: AI Chat – user can ask questions and get answers from your Knowledge Base
* Fix: Cleanup and minor fixes

14.1.0

Release Date: June 28, 2025
* Update: FAQs toggle for public/private visibility
* Update: Archive Page toggle to use KB Main Page or Article Page search settings
* Update: various minor improvements
* Fix: Cleanup and minor fixes

14.0.3

Release Date: June 16, 2025
* Update: Frontend Editor can be now turns on and off
* Update: various minor improvements
* Fix: Cleanup and minor fixes

14.0.1

Release Date: June 8, 2025
* Fix: Cleanup and minor fixes

14.0.0

Release Date: June 8, 2025
* New: Frontend Editor for KB Main Page, Article Page and Category Archive Page
* New: Sticky sidebar
* Fix: Cleanup and minor fixes

13.60.0

Release Date: May 12, 2025
* Update: FAQ admin pages improvements
* Fix: Cleanup and minor fixes

13.52.1

Release Date: Apr 24, 2025
* Fix: Legacy search box fix

13.52.0

Release Date: Apr 21, 2025
* New: Sub category designs for Classic Layout
* Update: FAQ Shortcode generation
* Fix: Cleanup and minor fixes

13.51.0

Release Date: Mar 23, 2025
* New: AI Chat integration initial release
* Update: Add label for Advanced Search highlight for Articles
* Fix: Cleanup and minor fixes

13.41.0

Release Date: Mar 15, 2025
* Fix: Cleanup and minor fixes

13.40.0

Release Date: Feb 23, 2025
* Fix: Cleanup and minor fixes

13.30.0

Release Date: Feb 14, 2025
* NEW: Grid Layout block (PRO)
* NEW: Sidebar Layout block (PRO)
* Fix: Cleanup and minor fixes

13.20.0

Release Date: Jan 24, 2025
* NEW: Category slug setting
* NEW: Tag slug setting
* NEW: Advanced Search block (PRO)
* Fix: Cleanup and minor fixes

13.11.0

Release Date: Jan 4, 2025
* NEW: Tabs layout row setting
* Fix: Cleanup and minor fixes

13.10.0

Release Date: Dec 7, 2024
* NEW: Search block
* NEW: Basic Layout block
* NEW: Tabs Layout block
* NEW: Drill Down Layout block
* NEW: Category Focused Layout block
* NEW: Classic Layout block
* NEW: FAQs block
* NEW: Articles List block
* NEW: KB Block Template
* Mobile article view improvements
* Fix: Cleanup and minor fixes

12.43.0

Release Date: Nov 10, 2024
* Update: WordPress 6.7
* Fix: Cleanup and minor fixes

12.42.1

Release Date: Oct 13, 2024
* Update: Security improvements
* Update: Visual Helper improvements
* Fix: Cleanup and minor fixes

12.42.0

Release Date: Oct 5, 2024
* Update: Security improvements
* Update: Improvements to Visual Helper
* Fix: Cleanup and minor fixes

12.41.0

Release Date: Sept 28, 2024
* Update: Improvements to Visual Helper
* Fix: Cleanup and minor fixes

12.40.0

Release Date: Sept 21, 2024
* Fix: Major clean up and fixes

12.33.0

Release Date: Sept 14, 2024
* New: Tag Archive Page with separate KB Template
* New: Custom category slug
* Fix: Cleanup and minor fixes

12.32.0

Release Date: Sept 3, 2024
* New: Visual Helper
* Fix: Cleanup and minor fixes

12.31.1

Release Date: Aug 1, 2024
* Fix: Cleanup and minor fixes

12.31.0

Release Date: July 7, 2024
* Update: WordPress 6.6
* New: Utility to convert selected articles to posts
* Fix: Cleanup and minor fixes

12.30.1

Release Date: June 10, 2024
* Fix: Cleanup and minor fixes

12.30.0

Release Date: May 27, 2024
* New: Category Archive Page with separate KB Template
* New: Toggle for archive page sub-categories
* Fix: Cleanup and minor fixes

12.21.0

Release Date: May 11, 2024
* New: toggle article list icons on/off
* New: custom article list icons (Elegant Layout)
* Update: FAQs shortcode with extra parameters
* Fix: Cleanup and minor fixes

12.20.0

Release Date: Apr 27, 2024
* Update: demo data
* Update: security improvements
* Fix: Cleanup and minor fixes

12.11.2

Release Date: Apr 5, 2024
* Update: security improvements
* Update: Show KB Main Page tag in list of pages
* Fix: Cleanup and minor fixes

12.11.0

Release Date: Mar 24, 2024
* Update: WordPress 6.5
* Update: Category Archive Page v3 with more settings and features
* Fix: Cleanup and minor fixes

12.0.1

Release Date: Mar 8, 2024
* Fix: Cleanup and minor fixes

12.0.0

Release Date: Mar 8, 2024
* New: Category Archive Page v3 with new designs and settings
* Fix: Cleanup and minor fixes

11.42.0

Release Date: Feb 25, 2024
* Fix: Cleanup and minor fixes

11.41.0

Release Date: Feb 25, 2024
* New: FAQs title and location
* New: Articles List title and location
* Update: Drill Down Layout – improved sub-category display
* Update: remove FAQ draft status
* Fix: Cleanup and minor fixes

11.40.1

Release Date: Feb 16, 2024
* Update: improved loading of settings UI
* Fix: Cleanup and minor fixes

11.40.0

Release Date: Feb 10, 2024
* New: FAQ Groups and FAQ Group Shortcode
* New: All Articles – add category filter
* Fix: Cleanup and minor fixes

11.31.0

Release Date: Jan 6, 2024
* Update: Retire Article v1
* Fix: Article View Counter unserialize fix
* Fix: Cleanup and minor fixes

See changelog.txt for older changelog