Privacy Policy - Building Maintenance and Facility Services (original) (raw)

Last updated on February 1, 2024

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ABM does not sell or share your personal information.

We collect basic personal details like your name and email address, and other business-related personal information.

We collect this information to provide you with valuable cleaning services like Enhanced Clean, to provide you with support and access to ABM services, and to provide you with information about ABM.

We will keep your information for as long as is required by law.

Protecting the security and privacy of your personal information is important to ABM. This Privacy Policy describes ABM’s practices concerning how we handle your personal information. This Privacy Policy applies to ABM’s websites, and any of their subpages, subdomains or desktop and mobile versions, including any content, materials, software, information, data, features, functionality, and services made available therein (the “Site”).

Please review this Privacy Policy carefully to understand how we process your information. By using the Site, you agree to the personal information practices explained below. If you do not agree with the practices and procedures described in this Privacy Policy, please discontinue using the Site.

We may modify this Privacy Policy at any time. If we make any material changes to this Privacy Statement, we will notify you by means of notice on the Site. Amendments to the Privacy Statement are effective immediately when posted on the Site. Your continued use of the Site after posting of amendments will be deemed your acceptance of the changes to this Privacy Policy.

Privacy Protection

ABM will handle your personal information in compliance with applicable laws on data privacy protection and data security. ABM does not install any software applications, including spyware, on your computer and does not sell or share personal information.

Collection of Information

When you interact with the Site, we may collect information about you, including “personal information” and “non-identifying” information.

“Personal information” means information about you that specifically identifies you or, when combined with other information we have, can be used to identify you, such as name, your IP address, telephone number, e-mail address, physical address, customer number, employer, job title, industry, and payment information.

“Non-identifying information” means information that alone cannot directly identify you, such as usage data that automatically records information about your visit (like your browser, domains, page views, the URL of the page that referred you, the URL of the page you next visit, page navigation, time and duration of your visits to the Site, data from cookies, pixel tags, and web beacons, and device data (like the type of operating system you use, mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, and mobile phone carrier identification).

How We Collect and Use Information

ABM’s Site collects information in three ways:

Volunteered Information: We only collect personal information from you if you choose to disclose such information to us. For example, you may be required to provide us with certain Personal Information to register with the Site, sign up for certain services available through the Site, complete transactions via the Site, contact ABM, or respond to surveys, questionnaires, or applications.

Data Collected Automatically: When you access ABM’s Site, ABM automatically collects industry-standard information like IP address, usage, and device data. ABM collects and uses this type of information to help us understand how users interact with the Site, to provide you with a more relevant experience, and to enhance the services we offer. We may also collect this information with our affiliates to monitor the attractiveness of our Site, to improve its performance or content, and to ensure that it is working properly.

**Cookies:**When you view ABM’s Site, ABM may also use cookies, web beacons, pixel tags, and other technologies (“Cookies”) to keep records, store your preferences, improve our advertising, and collect certain information about your interactions with our Site, like log data and device data. Cookies can help us in many ways, for example, by allowing us to better understand how you use our Site, to tailor our Site to better match your interests, to troubleshoot and diagnose any problems or issues you may be having, and to otherwise administer and improve the quality of our Site. Cookies also help you to smoothly navigate our Site.

Information We Disclose

If you submit your personal information using one of our web forms, we may provide your information to our service providers who are required to protect your information in accordance with our Privacy Policy. We will keep your information for as long as is required by law.

We (or our vendors on our behalf) may disclose your personal information as required or permitted by law:

• With any ABM affiliate who may only use the personal information for the purposes described in this Privacy Policy;
• With our vendors to provide services for us and who are required to protect your personal information, including:
  * data processing contractors that provide computer services on our behalf;
  * web hosting or web development firms that host or develop parts of our Site;
  * distribution firms that will fulfill your requests;
  * billing firms that process your orders;
  * mailing firms that will assist us with our mailings;
  * marketing firms that will assist us with marketing;
  * data analytics firms that help us conduct customer research and analyze users’ interactions with our Site; and
  * service contractors that provide facilities engineering services on our behalf;
• With relevant business partners:
  • with whom we jointly offer products and services;
  • to facilitate a direct relationship with you, including in connection with any program we administer jointly or on behalf of the business partner;
  • to enable electronic communications with you as part of a purchase, a program, or other activity in which you have elected to participate;
• With a purchaser of ABM or any of the ABM affiliates (or their assets);
• To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
• To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting ABM or our business partners;
• In response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate.

Your Choices

You can always opt out of our marketing efforts by changing the relevant settings in your profile here.

If you are a California consumer, please click here for our California Privacy Rights page

Cookies: You may configure how your browser and mobile device handle Cookies by adjusting its privacy and security settings. Browsers and mobile devices are different, so refer to instructions related to your browser and device to learn about cookie-related and other privacy and security settings that may be available. While you may choose to adjust, block, or not allow the use of Cookies, doing so may impair your use of our Site.

Some web browsers may transmit “Do Not Track” (“DNT”) signals to the Site and other online services with which the browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. Currently, we do not alter our data collection and use practices in response to DNT signals. When a standard for responding is established, we may revisit our Privacy Policy on responding to these signals. ABM does not knowingly allow other parties to collect personal information from users on our Site.

Mobile Device Data: You may manage how your mobile device and mobile browser disclose certain device data with ABM by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

Children

ABM does not solicit any information from children under 16 years of age. ABM will not knowingly collect personal information from children without insisting that they seek prior parental consent if required by applicable law. ABM will only use or disclose personal information about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child.

If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personal information to us, please contact us at soc@abm.com. A parent or guardian of a child under the age of 16 may review and request deletion of such child’s personal information as well as prohibit the use thereof.

Security

ABM has implemented commercially reasonable security measures that are appropriate to the nature of the information that we collect and are designed to safeguard that information from unauthorized access, destruction, use, modification, or disclosure.

Only ABM and ABM authorized entities are allowed to access information stored on our servers. Unauthorized accessing of ABM information stored on our servers is a violation of the law. In the event of a breach of security, ABM will fully press charges against those parties illegally accessing information on our servers.

Notwithstanding the above, no data transmission or storage system can be guaranteed to be fully secure. As a result, while we strive to protect information transmitted on or through the Site, we cannot and do not guarantee or warrant the security of any information you transmit on or through the Site, and you do so at your own risk.

The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us at soc@abm.com.

Links to Other Web Sites

To the extent ABM’s Site contains links to other websites, ABM is not responsible for the privacy practices or the content of other websites. We encourage you to review the privacy policies or statements of these third-party websites to learn more about the ways they may collect, use, or otherwise process your information.

International Users

The Site is intended for United States residents. Your personal information will be collected and stored in the United States, and subject to the laws of the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country. You agree that the laws of the United States will govern the processing of your personal information, including any obligations of security and third-party disclosure.

Questions and Comments

If you have any questions or comments about ABM’s Privacy Policy, please email your questions or comments to privacyquestions@abm.com or call our toll-free privacy line 1-877-576-6676.