Assessing the affective impact of social navigation tools in facilitating exploratory search (original) (raw)
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Social Navigation Support for Information Seeking: If You Build It, Will They Come?
Lecture Notes in Computer Science, 2009
Navigating through the ever-changing information space is becoming increasingly difficult. Social navigation support is a technique for guiding users to interesting and relevant information by leveraging the browsing behavior of past users. Effect of social navigation support on users' information seeking behavior has been studied mostly from conceptual basis or under natural experiments. In the current work, we have designed and conducted a controlled experiment to investigate the effect of social navigation support through a multifaceted method. This paper reports on the design of the study and the result of log data, subjective evaluation, and eye movement data analysis.
2013
Experiences as purposefully designed commercial settings provide consumers a way to engage physically, mentally, socially and spiritually in the consumption of a product or service, which in turn ensure value-added to those product and services. The present paper discusses the prerequisites of creating extraordinary information-seeking experiences both for consumers preparing to make buying decisions and for those looking for information gathering as a source of entertainment. We propose an in-depth analysis of the online navigation systems’ design features and their influence on consumers’ emotional and cognitive involvement in information-seeking tasks, as they have been previously conceptualized and empirically tested by online flow research.
The Flow Experience of Online Search : A Literature Review and Future Research Agenda
2012
The present study1 reviews the interdisciplinary literature on online flow and analyzes the theory and the underpinning factors – with a special accent on the construct of interactivity. The focus of our review is the impact of rapid technological evolutions on the conceptualization and operationalization of interactivity. The main objectives of our study are: first, to provide a systematic review of online flow; second, to identify and further investigate important constructs that are specific to the context of online search; and finally, to provide directions for future research in this area. In order to support our exploratory theoretical research we have conducted a systematic electronic search using ProQuest, Social Science Citation Index, EBSCO, ScienceDirect and other bibliographic sources, such as unpublished doctoral theses. In addition to the search for referred journal articles, we included five ISrelated conference proceedings (ICIS, ACIS, WWW 2007, MMM, INFORMS) in our ...
Computers in Human Behavior, 2004
This research was the first attempt to empirically evaluate visitors' experience while browsing a Web site. A flow model was proposed and tested with the structural equation modeling method. It was found that in the context of human-computer interactions while browsing a Web site, flow experience was characterized by time distortion, enjoyment, and telepresence. There was adequate evidence to conclude that the interrelationships among elements of a Web site were closely related to people's flow experience. This research also found that flow experience while browsing a Web site influenced a number of important outcomes that are typically expected by Web site developers. First, when people are in a state of flow they tend to learn more about the content presented in the Web site. Second, the increased learning leads to changes of attitude and behavior, including taking positive actions. #
The study investigate the subjective aspect of consumers' online information satisfaction within the frame of flow experience in two processes: ongoing and goal-directed information search. A total of 391 samples for ongoing processes and 415 samples for goal-directed processes obtained in this study were analyzed with structural equation modelling. Flow is conceptualized in the study with Enjoyment, Time Distortion, Curiosity, Perceived Control and Concentration dimensions. The results indicate that flow experience has significant effects on consumers' online information satisfaction in both processes. Enjoyment, Time distortion, Curiosity and Perceived Control dimensions affect online information satisfaction positively in the ongoing process, which is largely carried out with hedonic urges. In addition to Enjoyment, Perceived Control and Concentration dimensions have positive and Curiosity dimension has negative effects in goal-directed online information satisfaction, which is largely carried out with utilitarian urges. In addition, the results indicate that Enjoyment, Time distortion and Curiosity dimensions have significantly stronger positive effects on online information satisfaction in ongoing search processes compared with goal-directed processes, and Concentration dimension has significantly stronger positive effects on online information satisfaction in goal-directed search processes compared with ongoing processes.
International journal of human-computer studies, 2019
"Social Navigation" for the Web has been created in response to the problem of disorientation in an information space. It helps users tackle the information overload challenge by visualizing the traces of behavior of other users and adding social affordances to the information space. Despite the popularity of the concept of social navigation, very few studies of information systems with social navigation can be found in the research literature. In this paper, we report on our study of the impact of social navigation support in the context of task-centered information access. We explore the design of our information access interface which is designed to offer integrated social navigation support, as well as our experiment to systematically assess how social navigation support influenced participants' information seeking behavior. This experiment will identify situations in which social navigation support is most useful and to investigate the effect of interpersonal trust as an individual factor on the likelihood of following social navigation cues. The results of the study show that social navigation support can successfully guide participants to relevant documents, enabling them to achieve higher search performance. The study also revealed that the effect of social navigation cues on participants' information seeking behaviors varies under different circumstances, especially under time constraints and for those with high levels of interpersonal trust.
Evaluating Total Consumer Involvement with Online Information- Seeking: A Flow Study
2014
The construct of flow reflects a holistic experience in task involvement, a mental state characterized by deep concentration, enjoyment and no concerns about losing control or feeling under pressure. In the present research we have set out to investigate the probability of total emotional-cognitive involvement during the act of online information-seeking. We posit that flow is important to the study of informational behaviors in the digital age because it may serve as a key antecedent to more consumer generated value. Our belief is that expanding the body of work on online flow in the information search area may improve marketers understanding of informational behaviors in the digital age and provide inspiration for more efficient, co-creative communication strategies. Investigating factors that facilitate flow experience in online information search is of both theoretical importance and practical relevance. An in-depth understanding of how consumers experience information seeking o...
I. Tussyadiah & A. Inversini (Eds.) Proceeding of the International Conference on Information and Communication Technologies in Tourism 2015, 2015
This study posits that an eye-tracking approach, together with a self-reported research design, represent valid alternatives to study tourism-related web browsing behavior. Users might form their idea about a future vacation and/or about a destination from the contents presented online, which are based on relatively impersonal textual resources provided by other users. Thus, the ability to evaluate what prospective customers are looking at in online contexts represents a new way to enhance the promotion of a destination. An eye-tracking technique was therefore compared with the results gathered from a previous study which considered a user test with self-declaration of which features on the pages capture users' attention the most. Results of this study assess the presence of a common recognition by untrained users of the dominant topic and sentiment expressed on tourism related social media pages. The results obtained from both user tests performed in different research settings revealed also potential biases in data interpretation if only one technique is used.
An Experimental Analysis of Experiential and Cognitive Variables in Web Navigation
2012
Paul van Schaik is a psychologist with an interest in human-computer interaction, and cognitive psychology; he is a Professor of Psychology in the School of Social Sciences and Law at Teesside University. Jonathan Ling is a psychologist with an interest in human-computer interaction, cognitive performance and perception; he is a research fellow in the Faculty of Applied Sciences at the University of Sunderland.
What we've learned about the role of affect in information behaviour/information retrieval
La Dimensio Humana De L Organitzacio Del Coneixement 2005 Pags 342 356, 2005
This paper summarizes and analyzes recent research related to «affective» issues in information behaviour and information retrieval, with a view to outlining practical implications for the design of usable information systems. The analysis is based on a systematic review of the recent research literature, both inside and outside of library and information science, which reports research findings related to issues of affect (emotion) in human information behaviour. The key conclusion is that information retrieval research and the design of systems for information retrieval must rest on an understanding of the users of those systems as complex human beings whose emotions affect their information retrieval as much (or perhaps more so) as their cognitive skills. These new understandings must focus on users' personal perspectives of their information needs and the contexts of those needs, and thus on their affective motivations, in addition to their cognition. If information systems are to be usable and useful to users, the emotions of those users must be accounted for. Affective variables which must be incorporated into an understanding of how users will approach information systems include users' total affective load, their anxiety, confidence, self-efficacy, need to trust information sources, and need for simplicity. Systems need to be fun, attractive and pleasurable to use. System designers must also recognize that the information their information retrieval systems provide access to is constructed by users into personal, fluid, and inter-subjective knowledge, therefore requiring that information systems be flexible.