Elements of organizational culture leading to business excellence (original) (raw)
Related papers
2004
Building on the Competing Values Framework (CVF), we investigated the relationship between organizational culture and performance. The perspective of consistency and that of balance were applied to examine the relationship. We tested our hypotheses on a sample of 270 companies in China, which resulted in two major findings. First, the consistency between organizational culture and external environment was found positively associated with organizational performance. Consistency was operationalized as a match between an organization's current culture and its preferred future culture. Second, balance of organizational culture was found positively correlate with organizational performance. A balanced culture was defined as one in which values of each of the CVF culture types are equally held.
Purpose-The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology (ICT) use in both service and manufacturing industries. Design/methodology/approach-Data were collected by questionnaire from 448 managers in nine companies that have won the Sheikh Khalifa Excellence Award in the last three years. Structural equation modeling was used to examine the data. Findings-Organizational culture is significantly related to business excellence. However, these effects varied for different business excellence criteria. Three organizational culture types had a significant positive role in achieving excellent customer-related results. All four types of organizational culture had a positive role in achieving excellent people-related results. Only two culture types had significant role in achieving excellent society-related results. Business results were positively related to a balance between the four types of organizational culture. ICT use moderated the relationship between organizational culture and results related to customers, people and business, but not society. Research limitations/implications-This study had some conceptual limitations. In particular, it considered the organizational culture as four types in the research model, but without structuring the indices under each type. It also had some methodological limitations. It was cross-sectional and used a self-administered questionnaire, which means that no causal relationships can be implied, and there may have been some bias in responding. Originality/value-This is one of the first studies that investigate the relationship between organizational culture and business excellence in UAE excellence award-winning companies.
Research Journal of Applied Sciences, Engineering and Technology, 2013
Current study is to investigate the relationship between organizational culture and excellence performance based on EFQM model in small and medium enterprises of Bandar Abbas (Iran). The study population consisted of 249 managers, deputies and experts in small and medium enterprises based in the industrial towns of Bandar Abbas and 152 of the statistical population using cluster sampling-randomly were selected as sample size. In order to collect data, 2 questionnaires were used. These 2 questionnaires'' were about organizational culture and excellence performance based on EFQM model and their validity and reliability was measured. Analysis of collected data was performed using Pearson correlation test and also describing the collected data, was performed using descriptive statistical methods such as frequency tables and graphs and the frequency histogram by computer and SPSS software. Result of the study showed that there is a significant relationship between different kinds of organizational culture and excellence performance based on EFQM model. Finally, limitations on this project and suggestions for further studies have been presented.
International Journal of Youth Economy, 2017
s As a result of globalization, entry of foreign capital and the need to achieve greater competitiveness of companies, interest in understanding the organisational culture in Bosnia and Herzegovina in recent years is growing. In an era characterized by rapid adaptation of organisational performance to changes imposed by the market environment, organisational culture and economic performance are becoming an indispensable factor of success. Managers who want to achieve superior business results are required to be familiar with the national culture and to be able to create an organisational culture in their companies as this can have a significant impact on improving the economic performance but also on many other organisational outcomes. The aim of this paper is by giving explanation on the relation of dimensions of organisational culture and economic performances, provide guidelines to top managers in companies in Bosnia and Herzegovina for initiation of appropriate actions to change the organisational culture in your company in order to improve various organisational outcomes. The research included 334 middle managers, employees in companies in Bosnia and Herzegovina. Results of the research have found existence of statistically significant relationship between organisational culture and the economic performance of the companies in Bosnia and Herzegovina.
FACTORS THAT LEAD ORGANIZATIONS TO ACHIEVE BUSINESS EXCELLENCE
This research paper is an attempt to identify the main organizational practices which if adopted and implemented in the true spirit could be proved extremely effective in driving the organizations to achieve business excellence. Further, the impact of appraisal mechanism, role of quality assurance department, quality of infrastructure, managerial traits, and the profit orientation of organization on the organizational culture, organizational excellence, employees' motivation, and business health of organization is studied. This study is focused on banking sector of Pakistan. A sample of 110 bank managers was taken from the city Lahore with a response rate of 73%. A structured questionnaire is developed comprised of twenty five organizational practices and five performance measure outcomes. Chi-Square test is used to measure association between organizational practices and performance measures. It is concluded that an organization can achieve business excellence, motivated employees, and satisfied customers by developing an effective appraisal mechanism, incorporating quality initiatives, and imbedding the managerial traits throughout the organization.
The impact of organizational culture on business operations in the Republic of Srpska and Serbia
СОЦИОЛОШКИ ДИСКУРС, 2017
This paper primarily provides relevant theoretical framework forexplaining the phenomenon of organizational culture, but also itanalyzes its impact on the business of an enterprise/company andworking atmosphere that occurs as a result of the impact of the organizationalclimate of a given company. Empirical studies on thissubject have been carried out in Serbia and the Republic of Srpska,which allowed us to compare the implementation and the impact ofthe organizational culture in these areas. In an integral part of thesestudies were included: types of organizational culture, the influenceof national culture on organizational culture and determination ofthe level of development of the same, all in order to improve businessoperations in Serbia and the Republic of Srpska.
Journal of Information System and Technology Management
Organizational culture is inclusive of the norms of members within an organization. These are experienced by the individuals working within an organization and do describe the environment at an organization. The organizational culture norms regulate the behaviors of employees working within organization and also influence how the objectives are accomplished. In turn organizational culture results in business performance. Since businesses are affected by the rapidly happening changes in technology. Therefore, the study considered the role of information and communication technologies as a moderator between relationship of organizational culture and business excellence. The study followed the cluster sampling to select Dubai as a preferred place to conduct study and simple random sampling to collect data from respondents. The data were collected from the employees working in the public entities in Dubai, UAE. A total of 500 questionnaire were distributed among the employees, out which...
Impact of Culture on Organizational Development: Case Study Kosovo
Academic Journal of Interdisciplinary Studies, 2015
In today's environment of competitive business, the level of satisfaction of the requirements of the market is an increasingly more important element for organization to be effective. For this reason, each enterprise has its culture which provides the basis for the recognition of behavior in it and one of the key factors for its success. In the literature we often encounter the culture in terms of environment in which enterprises operate, but often the object of our study was the culture in the society. However, the culture can be discussed in the context of its impact on an enterprise, and that in essence it does not differ from the discussion of culture in the society. Also the in an enterprise is based on certain values and norms. Since studies have shown that companies that have been successful in the market for a long time have had a strong organizational culture but also adaptable, we will try that through this paper to analyze how culture affects on an enterprise, giving the fact that culture has a significant impact, both on the organizational effectiveness of competitive advantage or as a controlling and integrated mchanism in a business organization. We Will also understand how organizational culture can facilitate but also prevent changes in organizations with an enterprise culture, and those organizations with a rigid culture such as bureaucratic organizations. Through this work we aim to answer several research questions related to organizational culture in an enterprise, with a special emphasis in Kosovo. The main purpose of this paper is to show which factors affect organizational culture, as we view the organizational culture, as a whole of values, traditions, norms, standards of conduct, and common expectations within an enterprise. To achieve this goal we stop pause to review the factors that influence organizational culture in an enterprise, and finally to identify the impact of dimensions of organizational culure on the organizational effectiveness in enterprisess in Kosovo.