An Integrated Collaborative Platform for managing Product-service Across their Life Cycle (original) (raw)

Advances in Designing Product-Service Systems

Journal of the Indian Institute of Science, 2015

Product-Service Systems (PSS) have emerged as a class of hybrid business models that have evolved particular relevance to enterprises operating in a resource-efficient, circular economy (environments that places an emphasis on sustainable, collaborative, system-centric perspectives). Over a decade of PSS research has produced some significant contributions, especially in the area of business models, and performance measures associated with delivering successful PSS solutions. This paper reviews recent advances in the existing literature, and assesses the essential components required for designing a sustainable PSS. Vital components identified in this analysis of literature are: PSS ontology, requirements definition, design process support for generating PSS concepts, and the evaluation of PSS concepts. The review highlights the state-of-the-art PSS research in these four areas, and discusses research gaps and directions for future research.

Knowledge-Based Lifecycle Management Approach for Product Service Systems (PSS)

IFIP Advances in Information and Communication Technology, 2013

Product Service Systems (PSS) are new industrial offerings which integrate a product and related services as a customer specific bundle to offer the customer an overall solution for a specific issue. The lifecycle of PSS is characterized by merged product and service structures and a close interaction between the provider, suppliers, and the customer not only in the development phase but especially during the operation of PSS. Therefore a lifecycle Management approach for PSS has to merge both the virtual and real (operational) lifecyle of PSS. To reach that goal operational knowledge about a PSS instance must be gatherd, aggregated, managed, and used by enhanced lifecycle management methods in order to support providers, suppliers, and customers by developing, delivering and operation of PSS. The paper in hand presents a knowledge based Lifecycle Management approach for PSS, which considers an ontological representation of PSS knowledge and 3 knowledge based lifecycle methods to make engineering processes adaptive, to provide the involved actors with the appropriate PSS knowledge and support the stakeholders in their decision making processes. The components of this approach were identified as key lifecycle management methods for managing PSS. They are still developed within the collaborative research center TR29 funded by the german research foundation (DFG), which investigate the overall engineering of PSS.

Revisiting the Research Field of Product-Service Systems Development

Volume 3: 38th Design Automation Conference, Parts A and B, 2012

ABSTRACT The research within the Product-Service Systems (PSS) field aims to support manufacturing industries' ability to provide value in terms of a service offer to its customers, simultaneously taking a more holistic approach to ecosustainability. The industrial idea of providing customer benefits in parallel with robust products is not new, yet equipping engineers to conduct innovation and applying a service perspective in the early design stages is noticed as fairly radical. The purpose in this paper is two-fold. First, to describe ...

A Methodology for Product-service Systems Development

Procedia CIRP, 2013

Servitization of manufacturing is getting more importance in our global economy due to the need of manufacturing companies to maintain their sustainability, promoting this way a more long term relation with their customers, and innovating and supplying added value with their products. Therefore, manufacturing companies are challenged to move into a paradigm shift that is to go from considering independently products and services and start to consider them integrated. To integrate services, in their core products, and to support this, process organizational changes are required, and methodologies that integrate the product and services development processes. An effective integration of these processes creates a potential for product-service innovation, that being exploited, contribute to increase competitiveness and to ensure sustainable businesses. In this article, we propose a new methodology for the development of product-service systems (PSS) that promotes the execution of processes for designing products and services, as a parallel sequence of activities, which leads to a consistent product-service development. The proposed methodology contributes for a clear understanding about the processes to be used in product-service design and development, the required organizational changes, and the integration of product-service design with business model definition.

A knowledge management framework to support product-service systems design

International Journal of …, 2009

This paper presents a framework for knowledge reuse in a Product-Service Systems design scenario. The project aim is to develop a methodology to capture, represent and reuse knowledge to support product development in a collaborative enterprise context. The three core elements are: design knowledge, manufacturing capability knowledge, and service knowledge. There are three principal components of the proposed methodology. The first is a process based design model: defining design according to specific tasks, and associating previous knowledge with those tasks. The second is manufacturing capability knowledge: supporting feature based design and manufacture through representing machining features, best practices in machining and inspection, and machining capability. The third component is service knowledge: ensuring that design takes account of the service requirement. The developing paradigm of Product-Service Systems and the requirement for co-design of products and services has influenced the structure of the knowledge base, as well as outlining specific service related requirements. This paper presents the proposed knowledge base structure along with a detailed case study in which the proposal was developed and validated.

Roadmap and Toolbox for the Ideation Stage of the Development Process of Product Service Systems

2014

Product service systems (PSS) provide an opportunity to create innovative interactions between consumers, the products and services they use and the providers offering these products. In contrast to traditional services related to products, the service component of a PSS significantly adds value to the experience of the consumer. Within the context of this paper, we add ‘smart’ to the PSS, because advances in information and communication technology have made it possible to combine products and services in innovative ways. Although PSS introduces new elements to a design process that require a thorough rethinking of how designers should relate to this specific kind of products, the main challenge is to manage the variety of underlying design processes. Especially in relation to the front end of innovation, there is a need for new and adapted tools in order to explore emerging PSS opportunities. In this paper, we report on a ten weeklong project. This project was targeted at first ma...

Product–service system engineering: From theory to industrial applications

Computers in Industry, 2012

The recent macro-economic events have contributed to an increased awareness of the strategic relevance deriving from the provision of services related to products as an economic remedy for facing the sharp downfall of the markets. The result is a sudden and steep accumulation of empirical knowledge coming out from the various and dispersed "lessons learned" which managers and engineers are currently experiencing in supporting the transition of their companies to a Product-Service orientation.

An Ontology-based Approach for Product-Service System Design

The Philosopher's Stone for Sustainability, 2013

Companies developing physical products are challenged to find solutions through services as a means of innovative value-added solutions to support customer's needs. Designing integrated product and service systems to increase customer satisfaction requires the ability of companies to use knowledge in a more efficient way. However, the knowledge representation of product-service systems (PSS) remains an open issue. Current PSS representations are limited to one aspect be it user requirements, value or function. This paper proposes the use of ontologies as means for representing product-service systems. Ontologies are used in a case-based reasoning (CBR)-based support system. The CBR system enables the user to find PSS examples that could be used as a reference for new problems. This paper discusses the advantages of the proposed approach in conjunction with a case study.

Product-Service Systems across Life Cycle Boundary objects for PSS design

2016

In PSS design, hardware and service developers often have different objectives. Lacking to communicate and negotiate them across boundaries might lead to solutions unable to generate market shares and long-term profitability. This paper aims to contribute to the definition of ‘boundary objects’ that facilitate the sharing of knowledge between members of cross-functional teams engaged in PSS conceptual design activities. Empirical data are gathered from three case studies in the Swedish manufacturing industry to reveal how servitization affects early stage design decision-making, and how hardware vs. service trade-offs are negotiated and solved. The analysis of the findings points to four main trends to be considered when designing such objects in the realm of PSS. These are: an underlying model-based logic, the use of metrics based on customer value, the ability to quickly generate and assess scenarios, the use of non linear relationships to map PSS features vs.

A framework for designing product-service systems

2011

In this competitive globalizing scenario, manufacturers are adopting a strategy of bundling products and services into an integrated solution to create sustainable competitive advantage. Servitizing manufacturers are increasingly transforming their processes and practices to build product-service systems (PSS). During this transformation they require substantial support to face stringent challenges. Research in the PSS domain is heading towards the development of a design theory and methodology that facilitates the systematic creation of viable PSS conceptual designs. In this paper, various proposed design methods are reviewed and research gaps are summarized. Primarily, it has been observed that the importance of the capabilities of the stakeholders involved in designing PSS has not been noted in the proposed methods. Regarding this capability view point, a framework for designing PSS has been proposed. This framework highlights the important features required in designing PSS such...