Assessing Students' Satisfaction with Library Service Delivery at University of Health and Allied Sciences, Ho (original) (raw)
Related papers
Library Service Satisfaction of library users in Cendrawasih University Library Unit
Journal of Education and Vocational Research
This study aims to identify and analyze how much influence the quality of library services to the satisfaction of the library users at the University Library of Cenderawasih. Research method used in this study is the method of observation, interviews, questionnaires, and literature study using a Likert scale and sampling method used is Probability Sampling with Proportional stratified random sampling, which means sampling of members of the population at random and stratified proportional so that samples obtained 90 samples. The analytical method used is multiple linear regression method. The results showed that the quality of service which consists of tangible, reliability, responsiveness, assurance, empathy, and together have a positive influence. Service quality has a significant effect on satisfaction library users at the University Library of Cenderawasih. The variables that have a significant influence on satisfaction library users are tangibles, reliability and empathy. Respon...
INDONESIAN'S STUDENTS SATISFACTION WITH LIBRARY SERVICE IN NATIONAL DONG HWA UNIVERSITY
Libraries play an important role in the institutions they serve. The library as the center and place of information management must be able to maintain its existence in disseminating correct and accurate information. This study aims at measure user satisfaction over currently available services and reading resources in Dong Hwa Library. The significance of this survey rest on the fact that it is only through a survey that the library would know whether it is meeting users needs. The library as a service oriented is to satisfy the information needs of users. The extent to which the library satisfies users' information needs is fundamentally more important because the goal is to bring about satisfaction. This study focusing in Indonesian student's satisfaction with library service in National Dong Hwa University. The result of this study is (1) there is no significant difference between male and female regarding library service (.578 > α) and satisfaction (.759 > α). (2) there is no significant difference between undergraduate, master, and doctoral regarding library service (.073 > α) and satisfaction (.184 > α). (3) there are no interraction between gender and degree toward library service (.063 > α) and satisfaction (.067 > α) when the criterion .05. But in library service for gender there is significant (p = 0.47 < α) and for degree (p = 0.46 < α). (4) there is positive correlation between library service and satisfaction with Pearson correlation value is .640 and p value = .000 and (5) the Linear regression equation is Satisfaction = .214 Library service + 17.649 with the percentage of effect 64% and the percentage of dependent variable than can be explained by independent variable is 41%.
The relationship between Universiti Utara Malaysia library services and student satisfaction
2020
Customer satisfaction is important in ensuring the comfort of users in an organization. Students who are the customers of an educational institution have their own needs to be fulfilled by the institution's management. The objective of this study is to find the extent of student satisfaction towards library services in UUM. The sample of the study was 200 students. The design of this study is a case-study survey using the quantitative approach. The survey form was used as an instrument for obtaining research data. The data obtained were analysed using percentage, frequency, mean score and standard deviation through Statistical Package for Social Science (SPSS) software. The findings also show that there are differences in the level of satisfaction of STML students by age, race and type of program in terms of facilities, except library facilities. Meanwhile, the findings for the service show that there are some differences in the level of satisfaction of STML students in all categories of services such as staff, environment and materials provided by UUM. The research's results show that the level of student satisfaction towards library services at UUM is strong. The results of this study can be used as a guide to the management to improve the quality of the services and facilities provided to the students.
Archives of Business Research
Service quality is increasingly recognized as being of key strategic value by organizations and more so in institutions of higher learning. These institutions are continuously seeking ways to offer quality service especially in the libraries. The purpose of this research study was to examine the effects of service quality on students' satisfaction in libraries in Kenya, using Servperf Model. The objectives of the study were to determine the effect of service reliability on student's satisfaction in libraries in Kenya; to examine the effect of service assurance on student's satisfaction in libraries in Kenya; to establish the effect of service tangibility on student's satisfaction in libraries in Kenya; and to determine the effect of service responsiveness on student's satisfaction in libraries in Kenya. The study adopted a descriptive research design. The study targeted approximately 600 Bachelors degree students in the main campus. The sample size was 60 students who were picked through simple random sampling. The study collected primary data use of a questionnaire. A pilot test was conducted to test for validity and reliability of the data collection tool. The researcher personally administered the questionnaire to the respondents. The data collected from the field was cleaned, coded and entered in SPSS software which also aided in its analysis. The data was analysed through descriptive statistics which included frequency distribution tables, mean and standard deviation. The analysed data was presented using tables, charts and graphs. The study found out that the students felt secure and relaxed when interacting with the library staff and that the library was opened for students' access at the appropriate time. The study also found out that the students had confidence in librarians' ability in handling their problems. The librarians were always willing to help the library students and that the library staff had respect for all class of students. The study found out that the librarians were always available to respond to students' needs and that they were competent in solving students problems. The library had functional facilities that inspired study and learning and that it had most e-resources the students needed for my studies. However, the students were not able to access the electronic resources in the library from home/ office. The study concludes that service reliability, service assurance, service tangibility and service responsiveness in the university library influenced students' satisfaction to a great extent. The study recommends that the librarians should be well trained on quality aspects and service delivery so as to enhance service quality in the library. The study also recommends that libraries should be well equipped with modern functional facilities that inspire study and learning. The libraries should enhance proper recording and maintenance of the students' details to create a better service responsiveness.
The use of Information Communication Technology (ICT) in library has completely changed the services and way of dissemination of information. Libraries have transforming into digital and virtual libraries and started to convert their collections in digital as well as started many ICT based library services to fulfill the information demand of their users'. Thus, the user's satisfaction about library resources and services is very important and significant aspect for the library as well as library professionals. The present paper focuses on the satisfaction with library resources and services of Higher and Technical Institute, Mizoram (HATIM), Lunglei.
International Journal of Academic Research & Development (IJAR&D), 2020
The main aim of this study was to assess and evaluate user satisfaction with library resources and services among library users associated with Solapur University. The current research shows the level of users’ satisfaction with different library resources and services offered by college libraries. The research found that a vast number of respondents were pleased with library facilities and services. The research is designed to achieve users’ satisfaction in the library to investigate the level of satisfaction towards library resources and services with regards to 26 colleges of Solapur University based in Maharashtra. Information in the form of data has been collected from colleges and on the basis of users results; analysis needs to analyze users’ satisfaction.
Journal of Information & Knowledge Management
An effective and efficient academic library system can significantly contribute to student and other user's development in a wider perspective. This paper seeks to determine the satisfaction level of students with respect to the available reading materials and the services provided by the school library officials. Using a survey data obtained from students using the Kumasi Polytechnic library, the overall service satisfaction model was specified using ordinal logistic regression. Among the sampled students, 57%, 30.8%, 6.7% and 4.3% of them believes that the overall service quality is good, moderate, excellent and poor respectively. Also from the estimated model, the overall service quality decreases when students are less satisfied with the individual service components. In general, the estimated model suggest that among all the variables, availability of current and relevant materials; adequate user instructions; reliable internet facilities as well as friendly and helpful library staff are the first four (4) library service segments that highly influenced the students ratings for overall service quality.
Students' expectation towards library' services
2017
The Purpose: The main purpose of this study is to identify the factors that effecting the satisfaction of students and visitors toward the university library.This paper reports a part of a quantitative study that aims to improve the quality of researches among master and PhD students throughout evaluating the library’s performance by measuring the users’ satisfaction with (a) library’s service quality, library resources and (b) library facilities provided by academic library in university Utara Malaysia.The methodology is that data were collected through a survey of 360 respondents using convenience sampling technique.A nonparametric test using the one-way analysis of variance (ANOVA) was used to analysis satisfaction scores of the respondents. The results of the study revealed that on the average, the respondents were quite satisfied with the library services if these services met their expectation.Also, library facilities have direct effect on the student’s satisfaction and that s...
2019
The study appraised user satisfaction with the library collections and services offered by the College of Agriculture Education Library of University of Education, Winneba. The study adopted quantitative approach of descriptive survey design. The convenience sampling technique was employed to select 180 students who used the library. The semi-structured questionnaire was used for data collection. The Statistical Package for Social Sciences (SPSS) software was used to analyse the quantitative data for frequencies and percentages. The results showed that 58.3 percent of the respondents visited the Library to study and books were most popular library materials among users. Majority of the users were satisfied with the quality of services provided by the library staff, while 74.4 percent were satisfied with the overall quality of service the Library provided. Nevertheless, 84.1 percent of the users indicated that the library collection did not meet their information needs. Furthermore, ...
2017
The purpose of this study is to examine the undergraduate students' perception on library service quality from three dimensions which are library information resources, services and facilities that are available for use in YMSU Library whether the users are satisfy with the quality of library service delivery or not. The study adopted survey research methodology with cross-sectional design. It was appropriate for this study as a useful method for assessing attitudes or opinions towards programmes, individuals, organizations and events. Three research objectives were formulated to guide this study. A simple random sampling technique was used and a sample size of 120 registered undergraduate students was evaluated for this study, through the use of questionnaire. Out of 120 copies of questionnaires distributed, 84 copies were filled and returned for analysis hence given a response rate of 70.0%. Data collected were coded and inputted into SPSS Version 20.0 which was analyzed using descriptive analysis through the use of simple frequency and percentages. From the findings of the study, it was concluded that the general perception of undergraduate students towards the use of facilities, resources and services of the YMSU library, city campus is highly satisfactory. However, it is recommended that YMSU library management should keep on maintaining the high level of user satisfaction by improving on providing current and relevant information resources, modern facilities and befitting services that would meet the need and expectations of users. In addition, in order to sustain users' high level of satisfaction, there is a need to address all the problems identified by the undergraduate students.