Verbal and Non-Verbal Communications in the Workplace (original) (raw)

2023, Mastering the Art of Effective Communication

This paper on communication was presented at the workshop titled "Speak Up, Write Well: Mastering the Art of Effective Communication in the Workplace" organized by S&P Global and HM2455C Program, UiTM Pulau Pinang Branch, Permatang Pauh Campus on 19 June 2023. Communication is about people interacting with each other. A good and effective communication must take into consideration of people's understanding, feelings, their moods and emotion. You can't separate all these, it's what makes a human, human. By including personal stories, you will form some personal connection, a sense in the back of your mind will emerge "oh, I know this guy". With that sense, you are more likely to absorb the message and understand them. Without the humanization of communication, the conversation will be very dry.

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