Introducing Business Process Automation in Dynamic Banking Activities (original) (raw)

Abstract

financial services industry is facing sweeping and unprecedented change. Customers today demand personal service whenever and wherever they like, and each financial institution's competition is just a mouse click or a street corner away. Additionally, there are major challenges presented by megamergers, decreasing margins, a stricter regulatory environment, and fierce competition, in some cases coming from nontraditional sources. Financial institutions need solutions to help them seize market opportunities, make smart decisions, and realize maximum value from their technology investments. But financial institutions don't have a switch they can flip to instantly integrate a complex set of systems that include multiple products and channels, many of which are often running on multiple operating systems. Hoping to find that switch, institutions have often turned to new technology to add to the old. However, technology by itself is not the solution. Any discussion about generating a positive impact for the business should first center on how to empower people with effective solutions that deliver results. A " connected business " not only leverages a flexible, economical technology platform that drives results, but also focuses primarily on its greatest asset: people empowered by the right solutions to act on the right information at the right time. To enable your organization's people assets to extend their potential through the use of software, Microsoft delivers agile and adaptive solutions for business process automation (BPA). BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business, customers, and trading partners. This enables: • Increased personal and organizational productivity. By automating business policies and best practices, removing manual tasks, and eliminating error-prone reentry of information, BPA boosts individual and team efficiency, which enables organizations to deliver results faster and with greater predictability. • Better decision making. By providing real-time insight into key business metrics and providing proactive alerts and notifications, BPA gives broader insight into essential business processes critical to your business and provides real-time analytics that enable you to make better decisions faster. • Enhanced operational excellence. Business processes in financial institutions are mission critical, demanding the utmost levels of reliability. BPA provides a rock-solid foundation that delivers the security, performance, scalability, and reliability demanded by the distributed, mission-critical systems of modern financial businesses. Two key areas of financial business process innovation that can be transformed …

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