Societal Impact of Public Service Reforms: Cross-Sectional Surveys and the Media (original) (raw)

2021

Abstract

This chapter provides a deeper understanding of the success and the degree of impact attained by the introduction and implementation of a variety of public services. It also contributed towards suggesting improvements that may be made to enhance the user-oriented relationship by focusing on the particular needs of each demographic sector. This Chapter is based upon original research and is organised into two major segments. The first segment evaluates the methodology and other demographic considerations; and the second segment analyses and discusses the research findings. The results suggest that generally the respondents’ perception reflects a positive outlook on the provision and execution of government-provided services to the wider community over recent years. Respondents, specifically Government employed individuals, appeared to be highly conscious of major projects, measures and initiatives implemented by the state, particularly those that relate to digital and social measures...

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