Impact Of Performance Appraisal On Employee Performance (original) (raw)
Performance appraisal is a must-have tool for improving organizational performance. It involves a formal, systematic way of monitoring and analyzing an employee's work, associated behaviors, and results to determine how and why the employee is presently doing on the job. The use of performance appraisal to enhance organizational performance in healthcare organizations has received little attention, despite being extensively studied in both the private and public sectors of business. This study attempts to respond to this gap with a case study from the Kwadaso SDA Hospital in Kumasi. The main objective of this study was to determine the impact of performance appraisal on employee performance in the healthcare sector in Ghana. Employing a qualitative case study design, a sample size of 36 respondents, representing 12.86% of the population was employed using the purposive sampling technique. Both questionnaires and semi-structured interview guides served as data collection instruments. Findings established that behavior checklists and 360-degree performance appraisal systems have been used to appraise employees' performance at the health facility. This study showed that the purpose of effective performance appraisal leads to important outcomes such as job satisfaction, employee productivity, quality work, and employee trust and commitment. However, these were critically challenged by a high degree of commitment to standards and procedures, poor communication, and socio-cultural variables. This study makes specific relevant recommendations such as the adoption of online-based management by objective as well as transparent and rational systems to improve the effectiveness of performance appraisal towards achieving the primary goal of enhancing the health sector’s performance. Although findings contribute to the basis for future research on the subject, academicians and scholars are recommended to provide a critical examination of the field by covering most of the hospitals in Ghana with larger sample size.
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