Pelayanan Prima Dalam Proses Pembelajaran Pada Masa COVID-19 Oleh Guru Taman TK DI Kecamatan Sawangan, Kotamadya Depok (original) (raw)

2021, PROSIDING SENANTIAS: Seminar Nasional Hasil Penelitian dan Pengabdian kepada Masyarakat

The learning situation during the Covid-19 pandemic has changed, from primary education to higher education. The learning process usually, face-to-face (offline) became online learning because of the coronavirus transmission impact on health. Issues in the implementation of online education at the kindergarten level have also resulted in the unpreparedness of students and Kindergarten teachers as educational staff to carry out teaching and learning activities through online media, communication used in learning and teaching services that must reflect excellent service. This community service provides training on the concept of excellent service for Kindergarten Teachers in Sawangan District, Depok Municipality, types of communication in the learning process superior-excellent service (service excellence) in helping facilitate online learning to students. The partners involved in this community service are Kindergarten Teachers at TK Al Yazid and TK Aisyaih Bustanul Atfhal 14, Sawangan, Depok. The method used in community service is descriptive qualitative; it provides training and assistance to participants on applying-excellent communication and service through discussion and question and answers techniques during the training. Another result of this community service activity is the realization of great service patterns by Kindergarten Teachers when students experience difficulties following the online learning process through three service concepts: attitude, attention, and action. Another result is communication used during the teaching and learning process using two-way communication, practical, creative, and communicative students become enthusiastic in participating in online learning.

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