Balanced scorecard in the hospitality and tourism industry: Past, present and future (original) (raw)
Related papers
Hospitality and Tourism Industry amid COVID-19 Pandemic Eureka Publications
Eureka Publications, 2021
The Hospitality and Tourism Industry has seen one of its biggest downturns in history with the sudden onset of COVID-19. Travel bans and restrictions are growing daily as the novel coronavirus continues to move into new regions and countries. The highly infectious novel coronavirus continues to upset the hospitality & tourism sector and raises serious questions about its present and future survival. This book will try to address different aspects of the hospitality & tourism industry that arose due to COVID-19 including loss of jobs, revenue impact, market demand, recovery of the hospitality & tourism industry, safety and health, travel behavior, and preference of customers. We are pleased to place this book before the academicians, researchers, and industry practitioners with the hope that the readers will enjoy reading this book. We would like to welcome constructive suggestions for the further improvement of the book.
International Journal of Hospitality Management, 2021
Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
Hitting the reset button for hospitality research in times of crisis: Covid19 and beyond
International Journal of Hospitality Management, 2020
Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
The Effects of Novel Coronavirus (COVID-19) on Hospitality Industry: A Case Study
Journal of Tourism and Gastronomy Studies, 2020
This study aims to investigate the effects of the coronavirus epidemic on hospitality industry. In the study, evaluations were made by taking into consideration both the guest statistics and the opinions of the managers of the business. The analysis was done with the help of Excel and MAXQDA programs. As a result of the analysis, serious decreases were observed in both the group and individual sales in the overnight stay, income, incoming guests and occupancy rates of the business after the outbreak of the epidemic. The epidemic also affected the business in the short term in terms of crisis management and psychology. This study is one of the field studies showing the repercussions of the coronavirus on tourism with the help of data. It also provides an insight into how hospitality businesses are acting in such a crisis situation. Therefore, the work is considered to have an important place in the literature.
Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research
Journal of Business Research, 2020
Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
The COVID-19 Impacts on the Hospitality Industry Highlights from Experts in Portugal
Tourism and hospitality management
Purpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic. Methodology - For data collection, a focus group was conducted with six experts in the field. A thematic analysis was conducted to interpret the data and NVivo software was used to organise and define the themes. Findings - Experts emphasised the massive collective dismissals in large hotel chains, the possible loss of 50 million jobs in the tourism sector, and the negative impact on the entire value chain. The low occupancy rate had a negative financial impact, as total revenues in the sector plummeted by more than 70% compared to the previous year. This pandemic required significant adju...
COVID-19 Pandemic in the Hotel Industry
COVID-19 Pandemic in the Hotel Industry, 2022
The outputs of the international scientific survey done in 7 countries: the Czech Republic, Croatia, Hungary, North Macedonia, Slovakia, Ukraine, Turkey. The goal of primary research: • to identify the ability of the hotels to provide the business in conditions of crisis management due to the risks incurred by the pandemics COVID-19 with the aim to present the consequences in the elimination process • to recognise the negative impacts of selected risks (economic, social-healthy, technological, political, environmental risks) on hospitality providers, hotels and hotel companies, which were subsequently reflected in the crisis (occupancy, changes in demand and consumption, employment, termination or cancelling of business activity, preconditions to bankruptcy etc). • to summarise the forms, methods, conditions success or obstacles of direct and indirect support for hotels by the public institutions (government, local government) • to detect positive impacts that have developed as a result of risk and emerging crises and good practices of actors in the hospitality market (a crisis can cause damage, but a properly managed risk can also initiate a new opportunity and challenge. Exploratory analysis of 11 factors (EFA), followed by cluster analysis. Different clusters, labelled: Economy dimension and Hotel product. 5 divided clusters – from the lowest (Turkey) to the highest impact of the COVID-19 pandemic on the economic situation in the hotel industry (Slovak Republic).
Research Papers in Economics, 2020
The tourism and hospitality industry currently faces one of its most serious operational, commercial, and financial crises as a result of the worldwide spread of COVID-19. Both destinations and source markets are substantially affected and have suspended operations and commercial activities. Major market players in all areas of the touristic value chain, i.e., airlines, tour operators, hotels, cruise lines, and retailers, have either minimized or even completely stopped their production for an undefined period of time, resulting in the sudden and total cutoff of their revenue streams. This paper will comprehensively highlight in an initial assessment economic impacts and operational challenges for the tourism and hospitality industry caused bv the from COVID-19 crisis. General and mostly European-centered perspectives are supplemented by an African insight represented by a Ghanaian casestudy.