Knowledge Management and Organizational Memories (original) (raw)

Knowledge Management (KM) is critical for enhancing organizational activities through the explicit representation of knowledge among dispersed groups. This paper explores the role of intelligent information systems in supporting KM initiatives, particularly emphasizing the concept of Organizational Memory (OM) as a means to conserve, distribute, and reuse knowledge within an organization. It discusses the necessity for effective management of heterogeneous knowledge sources and outlines various topics pertinent to the development of robust KM and OM systems, including methods from artificial intelligence, enterprise modeling, and the integration of formal and informal knowledge.