Challenges in implementation of Business proCess re-engineering in Botswana puBliC hospitals (original) (raw)
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2012
For many years, the tight bureaucratic and task centered approaches of civil service institutions of Ethiopia led to fragmentation, overlap and duplications of efforts than being responsive, flexible and customer focus. To this end, Business Process Reengineering (BPR) has been considered as a government sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, become responsive, flexible and customer focus. BPR has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change. Despite the numerous advantages of BPR in terms of responsiveness, flexibility and customer focus, its implementation is perceived to be a difficult task and also many unsuccessful experiences have been reported in the literature. In fact, there are very few survey researches that ...
The Implementation of Business Process Reengineering in American and Canadian Hospitals
Health Care Management Review, 1999
The whole business of an organization is carried out through business processes. The process is a set of interconnected activities with interactions, which are transforming the object (as its input) into a result (as its output), where employees are adding a certain procedural values, using the resources of the organization There are permanent requirements for the changes in performances, innovations, increasing flexibility and improving the economic performance of the company trough the process orientation. The main objective of this paper was to explore possibilities for improvement of important business processes, such as human resource management, in petroleum industry with the technique of business process reengineering and business process improvement. In this paper the authors presented the improvement process of one of the most important function in each organization -human resources function, by using management tools of BPR supported with the lean tools such as value stream mapping VSM. Methodology used in this paper included step approach in line with the Harvard Business School Business (HBS, 2010) process improvement supported with value stream mapping (VSM) lean tools. In the first part of the paper, the authors presented a theoretical review of the literature of business process reengineering and human resource management (HRM), with a special focus on the function of human resources in large companies where the research was done. After the theoretical review, business process improvement (BPI) of HRM in specific company was presented trough comparison of the state of HR function before restructuring and the state of the performances of the HR function after the BPI implementation with all the characteristics and efficiency indicators. Based on the obtained results, it can be concluded that the combination of HBS methodology and VSM tools can contribute to the improvement in the form of the reductions of hierarchical levels in organization within the company and in the form of advancement of work processes within the company. This was primarily reflected in the increase of the effectiveness and efficiency, in reducing of the time required for the execution of the processes, and saving resources. This paper presents one year case study, where the research was made to point out the significance of BPR of HR function in large companies. The authors tried to explain the main areas of HR process in a large production companies so as the improvements could be achieved by using BPR techniques supported by VSM lean tools. business process reengineering, human resource management, VSM tool, process improvement.
In Ethiopia, Addis Ababa City Administration is implementing business process reengineering in order to improve the performance of its public institutions. During the period June to October 2008, experts drawn from different sectors participated in the redesigning and organizing of business processes through shifting from functional /departmental structure to process-centered organizing practices. This study is part of the initial evaluative studies to assess the effect of business process reengineering on the management of human resources in Addis Ababa City Administration. It is based on a sample of 480 employees drawn from various city departments. Focus group discussions, key informant interviews and personal observations were used to collect data for the study. The study results show that the number of employees in the city increased after reengineering. This was due to new posts created during the reengineering process through the decentralization of some processes to the local levels (sub-city and kebele levels) of the city. Study results further show that even though process selection was adequately done in many departments, some activities were not properly regrouped after processes were redesigned which resulted in multiple approvals and delays in decision making. Employee participation during reengineering was weak. The front line employees did not get sufficient information and proper performance evaluation was not undertaken. Managers were not involved in the designing, coaching and advocacy roles, and are still engaged in operational and routine activities. Employee satisfaction was found to be low because there is no incentive system. However, employees‟ efforts to achieve the set standards and improve service delivery and their initiation for change improved despite the fact that the system as whole is not automated. Further, accountability and responsibility of management also improved as a result of the BPR. Key words: Business process reengineering, decentralization, reengineering process, communication, human resource development, managerial competence, incentive schemes.
2016
Organisations may be influenced by different reasons to change their business processes. The approaches to changing the processes may also differ across organisations. This study looks at the diversity of reasons for carrying our business process reengineering (BPR) and the approaches used in the government sector and the state owned enterprises(SOEs) in Botswana. A survey questionnaire was used to collect data from the two sectors. The study shows that the government sector and the state owned enterprises were influenced by different reasons to reengineer their business processes. It is the deficiency in service delivery after the implementation of the performance management system which compelled the government sector to venture into BPR while the state owned enterprises were heavily influence by the implementation of new technologies such as the enterprise resource planning systems and advanced communication networks. It is concluded that the government sector will be forced to ...
Scope of Business Process Reengineering in Public Sector Undertakings
Business Process Reengineering (BPR) is a managerial tool used for bringing in drastic performance improvements in organizations. Towards this advanced techniques like Business Process Management (BPM) and Knowledge Management are employed the world over. In India, many Public Sector Undertakings (PSUs) were recently closed down and still more are on the verge of closure due to various reasons. Despite the utility of BPR in improving performance, Indian PSUs are yet to effectively use this tool. Data pertaining to 41 State PSUs (SPSUs) and two Central PSUs (CPSUs) in the State of Kerala were considered for the present study. The performance for the last 12 years and the factors responsible for poor performance were analyzed. The performance of most of the PSUs analyzed was found to be below satisfactory levels. This suggests the need for employing scientific tools like BPR to bring in drastic performance improvement. The study identified 12 factors that could contribute towards drastic performance improvement. An average improvement of 57.5 per cent was found to be possible in each of the 12 factors identified. The findings of the study have significant bearing on poorly performing PSUs in a developing country like India. The study also contributes substantially towards theory building, since it has identified certain additional factors of performance improvement.
IMPLEMENTING BUSINESS PROCESS REENGINEERING (BPR) IN GOVERNMENT ORGANIZATION
International Journal of Advanced Research (IJAR), 2019
Government organizations can use Business Process Reengineering (BPR) to enhance their performances in terms of reducing processes’ cost and cycle time, increasing service quality, and increasing customers and employees satisfaction. However, the implementation phase of BPR pointed as the most challenging. Thus this study tried to study the factors that leads to delay BPR implementation in government organization case of Afar region sector bureaus, Ethiopia. In this research, concurrent triangulation strategy of mixed method research design adopted. Survey, interviews and document review strategy of inquiry have been used. Totally 160 respondents taken as respondents for the survey. The interviews have been made with individuals who have served as design team members of the region. The document review is made by acquiring BPR project reports from the region. Results of the study showed that the region used BPR to reduce the processes cycle time and cost, to increase service quality, customers’ satisfaction, and employees’ satisfaction. However, the region faced challenges to implement the redesigned processes. The factors impended to successfully implement BPR in the region categorized as top management support factors, change management factors, organizational factors, BPR project management factors, information technology factors (IT) and country related factors. In general, this study suggests to take corrective measures before the project entirely fail.
Important factors for success in hospital BPR project phases
International Journal of Health Care Quality Assurance, 2013
The authors are grateful to Dr. Charles Womack, Regina Gragg and Steve Smith for their assistance. Structured Abstract: Purpose: Business Process Reengineering (BPR) is touted in the literature as the dramatic improvements necessary for organization competitiveness, but in practice there are many unsuccessful cases. A more systematic and rigorous assessment of factors deemed important to each BPR project phase and overall project success is needed. Design/Methodology/Approach: -Based on the relevant literature, desirable results from each project phase were defined. Overall project success has been defined as the benefits hospital managers derived from the BPR project according to top manager opinions. One hundred and ninety-two hospital administrators shared their last BPR project experience, where changes have been operational for at least one year. Findings: Recommendations are made for hospital managers to focus attention and resources on factors important to BPR project success. Hospital managers are not emphasizing the most important activities and tasks recommended in the BPR literature, such as changes to customer/market related business processes, every business activity's value-added element and applying the right innovative technology. Based on the whole findings, top managers should not engage BPR before ensuring that important success factors are present. Originality/value: While many researchers identified and/or tested factors important to BPR success, this is the first study to explore BPR success factor's importance to each project phase, from inception to overall project success assessment phase.
Organizational processes today are markedly different than they were 100 years ago. Processes are what organizations do. When processes become old and inefficient and can't deliver results that they were originally designed to, they can't cope up the business dynamics in the environment in which they operate, they must be redesigned or replaced. Business Process Reengineering (BPR) is a process-based management tool that can deliver, redesign or replace inefficient processes, as required, with a breakthrough results. As such it can be applied to a single process, a group of processes, or the entire processes comprising the organization. The purpose of this study is to assess the effect of BPR on organizational performance of Bureau of Finance and Economic Development(BoFED).The data for this current study were obtained from primary source that was analyzed . In the study, both quantitative and qualitative data collection methods were employed. The instrument used to gather data for quantitative study was Likert scale questionnaire whereas for qualitative was used observation and interview. Major findings were customers of BoFED satisfied with speed of service delivery, quality of service, cycle time. However in the bureau still there is no strong base line performance evaluation system, employees have not given any benefits regarding salary increment, compensation, promotion and empowerment up to this moment. Based on the finding of the study the paper concludes that business process reengineering has become useful weapon for any organization that is seeking for improvement in their current organizational performance and intends to achieve organizational objective. It recommends that reengineering process remains effective tool for organizations striving to operate effectively and efficiently.