Aspects that constitute citizens' trust in egovernment -A review and framework development (original) (raw)

This work aims to provide a comprehensive literature review about government trust, e-government trust, and behavioral intention. Drawing on insights from the review papers, we examine the critical factors, generalize the dimensions of trust in e-government, and propose a conceptual framework to open new research avenues. 2. Methodology This review is based on three stages of Tranfield's systematic review method (Tranfield et al., 2003). Stage I: Planning the review, which includes identification, preparation, and protocol development. Stage II: Conducting the review, including identification of research, selection of studies, quality assessment, data extraction, and data synthesis. Stage III: Reporting and disseminating reports, comments, and evidence into practice. We rely on literature, such as journal articles, conference papers, book chapters, and Scopus database reviews. The publication years of the selected articles ranged from 2000 to 2022. The keyword selection and search criteria in Table 1 were based on the scope and definitions of e-government and trust theory