Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market (original) (raw)

Is Service Design in Demand?

Carolyn Runcie

Design Management Journal, 2016

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Exploring where Designers and Non-Designers meet within the Service Organisation: Considering the value designers bring to the service design process

Stuart G. Bailey

Crafting the Future, 10th European Academy of Design Conference, 2013

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Service Design Capabilities

Luca Simeone

Springer Series in Design and Innovation, 2021

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EXPANSION OF SERVICE DESIGN ACADEMICS IN BELGIUM: THE GROUNDWORK FOR A CURRICULUM BASED ON CONTEMPORARY INDUSTRY NEEDS

Ivo Dewit

International Conference on Engineering and Product Design Education, 2022

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What Do Tomorrow's Service Designers Need to Know

Stefan Holmlid

European Academy of Design

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Current and future trajectories for Service Design education: Views from educators in academia

Luca Simeone

ServDes, 2021

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A Comparative Study of Service Design Programs in Higher Education

Päivi J Tossavainen

INTED2016 Proceedings, 2016

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Exploring the landscape of service design education: A preliminary review of current programmes in higher education

Begum Becermen

2019

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From Goods to Service Logic: service business model requirements in industrial design firms

Magnus Eneberg

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Creating Competences in Service Innovation and Design

Jukka Ojasalo

Touchpoint, The Journal of Service Design, Vol. 3 No. 3, pp. 58-61.

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Design processes in service innovation

Dirk Snelders

Design Studies, 2018

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What Do Tomorrow's Service Designers Need to Know?: What should a Masters Level Service Design Curriculum look like?

Katarina Wetter Edman

2012

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Warts-and-all: the real practice of service design

Yoko Akama

2009

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Four models of embedding service design capabilities in organizations - Reflecting on how design knowledge is formalized and spread in organizations

Filipe Lima

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Service Design-a conceptualization of an emerging practice

Katarina Wetter Edman

2011

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Bringing Design to Services Science

Birgit Mager

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New issues and opportunities in service design research

Rohit Verma

Journal of Operations …, 2002

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o ‘The Service Design Course Module: Steering Design Students Towards new Career Opportunities’; Shashank Mehta, LeNS conference; Sustainability in design: NOW! Challenges and opportunities for Design Research, Education and Practice in the XXI Century, Bangalore, 30th September 2010.

Shashank Mehta

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Service design as finished business

Dirk Snelders

Design Studies, 2015

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The Theoretical Landscape of Service Design

Satu Miettinen

Lecture Notes in Computer Science, 2015

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Service Science: The Opportunity to Re-think What We Know About Service Design

Chris Voss

Service Science: Research and Innovations in the Service Economy, 2011

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The Service Design Imperative

Nick de Leon

2014

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Development of Competences for Service Design

誠 渡邉

2008

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Defining Services for Designers

Christo Sims

School of Information, 2007

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The Politics and Theatre of Service Design

Lara Penin, cameron tonkinwise

2009

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From Product to Service Design: A Thinking Paradigm Shift

Dr Liliana Rodriguez

FORMakademisk, 2014

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Capable Design or Designing Capabilities? An Exploration of Service Design as An Emerging Organizational Capability in Telenor

Karl J Breunig, Ieva Martinkenaite, Journal of Entrepreneurship, Management and Innovation JEMI

Journal of Entrepreneurship, Management and Innovation, 2017

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Experiences from the Launch of a New International Master's Program in Service Design and Engineering

Mika Helenius

2010

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Service design as a transformative force: Introduction and adoption in an organizational context

Marzia Aricò

Copenhagen Business School, 2018

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Service design and human resource consulting: An integrated vision

Valentina Auricchio

2018

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Learning and practicing in service design

Alessandro Deserti

2018

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