E-Government Services Adoption Assessment From the Citizen Perspective in Jordan (original) (raw)
Related papers
While e-Government has the potential to improve public administration effectiveness as well as efficiency by increasing convenience, performance and accessibility of different government services to citizens, the success of these initiatives is dependent not only on government support, but also on citizens' willingness to accept and adopt those e-government services. Although there is a great body of literature that discuss e-Government in developed countries, e-government in developing countries, in general, and Arab countries, in particular, has not received equal attention. The objective of this study is to determine the factors that influence the adoption of e-government services in a developing country, namely Jordan. An extended version of Technology Acceptance Model (TAM) is utilized as the theoretical base of this study. Overall, the study proposes that citizens' perceptions about e-Government services influence their attitude towards adopting e-government initiatives. A survey collected data from 853 online users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modeling (SEM) analysis technique, the results show that all the four factors, namely: Perceived Credibility, Perceived Usefulness, Perceived Ease of Use and Computer Self Efficacy have significant effect on the adoption of e-government services in Jordan. Moreover, the study findings show that Perceived Ease of Use is the most important factor in predicting Jordanian citizens' adoption of e-government services. The research limitations, implications for research and practice are discussed.
Factors for extending e-government adoption in Jordan
Periodicals of Engineering and Natural Sciences (PEN), 2021
This article establishes an e-government adoption structure to survey the mediating roles of perceived usefulness (PU), perceived ease of use (PEOU), & trust, as well as the moderating role of transparency, in citizens' adoption of egovernment services in the Jordanian public sector institutes. A quantitative approach using the questionnaire method was employed to test this model. Based on a snowball sampling, 423 questionnaires were staff of public universities in Jordan. Structural Equation Modelling was used to analyze the data. The findings show that PU and PEOU have a significant impact on service quality (SQ). Furthermore, PU, PEOU has a significant association with the adoption of e-government. More likely, the study found a link between SQ and e-government adoption through PU and PEOU. Also; trust plays a mediating role among PEOU and e-government adoption. It also shows that accountability enhances the PEOU's commitment to e-government adoption. This article adds to e-government analysis from a theoretical as well as practical viewpoint. Theoretically, this research established a conceptual context for a greater understanding of e-government implementation in Jordanian public universities. Nonetheless, this article provides a comprehensive review of the acute causes for e-government adoption to provide practical input to Jordanian decision-makers on how to convince Jordanians to embrace e-government.
Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan
2013
The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services. E-government initiatives seek to enhance participation and interaction between government and its stakeholders (i.e.
Factors Affecting the Adoption of E-Government in Saudi Arabia
International Journal of Business Marketing and Management (IJBMM), 2020
This study aims to investigate the underlying factors that influence the citizens' intention to use e-government services in Saudi Arabia. A conceptual model was developed in this study to explain the relationships between these factors and the behavioral intention to use e-government services. The conceptual model integrates constructs from TAM, UTAUT model, and trustworthiness construct from Carter and Belanger's (2005) acceptance model and introduces the factor of perceived corruption. A quantitative approach was applied to test the proposed model empirically. The model of this study was tested using multiple regression analysis and mediation analysis. An online survey questionnaire was conducted on a broad diversity of Saudi Arabia's citizens. A total of 349 responses collected through the convenience sampling technique. The responses were evaluated using multiple regression analysis, using SPSS, and mediation analysis using PROCESS macro 2.16 in SPSS. The results show that the factors that are related to the e-government performance, such as perceived ease of use, perceived usefulness, and the trust in the Internet, have a direct effect on the citizens' behavioral intention to use e-government. On the other hand, the factors that are not related directly to the performance of the e-government, such as trust in the government and social influence, have an indirect effect on their behavioral intention to use e-government.
Citizens of developing countries have been observed to have a low level of trust in their egovernment services, because of the limited user involvement in the entire development lifecycle of the e-government portal. Hence, we are looking for means to improve this emerging concern with a special focus on the Jordanian Government Portal (JGP). This paper aims to contribute to the advancement of e-government services provided in developing countries. We proposed a conceptual model on e-government adoption and acceptance by integrating and augmenting key notions from the Technology Acceptance Model (TAM3), Information System Success Model (ISSM) and other relevant literature in the field of Management Information Systems (MIS). Based on the model, we have designed empirical studies to investigate how citizens perceive the quality of the JGP, which was used as a case study. A questionnaire survey has been conducted to identify important factors influencing the adoption and acceptance of the e-services supported by the JGP. 352 participants with diverse demographic background were involved in the survey. We analyzed the data to study the relationships between the predictor variables (and their associated attributes) -information quality, system quality, e-government readiness and demographicsand the criterion variables -adoption, acceptance, user satisfaction, and intention to use. Overall, the results of our study indicate that the level of education, age and ICT skills are the three most significant social demographic variables in influencing the adoption of the e-government portal in Jordan.
Barriers to E-Government Adoption in Jordanian Organizations from Users' and Employees' Perspectives
Int. J. Electron. Gov. Res., 2017
This research examines the effects of five types of barriers; technology, organization, strategy, policy, and end-user barriers, and investigates their effects on E-goverment adoption in Jordan using structural equation modeling. A structural model was proposed and then its validity was checked with appropriate measures. A total of 1100 surveys were distributed in person and by electronic ways; of which 600 surveys were distributed to E-government employees, while the remaining were distributed to the users of government e-services. Five hypotheses were tested using the data collected from employees and users. Moreover, the model hypotheses were tested using the data collected from four main Jordanian organizations. The technology barriers were the main obstacle to successful E-government adoption in all organizations. Moreover, the effects of the other four barriers varied among organizations. In conclusion, the results should guide the decision makers in government sector to the r...
E-Government Adoption in Tunisia Extending Technology Acceptance Model
International Journal of Public Administration in the Digital Age
The purpose of this study is to examine the factors which affect e-government services adoption of Tunisian's citizens by using a technology acceptance model (TAM). The proposed conceptual model was extended by adding social influence, awareness, and quality of internet connection. The proposed model was empirically tested using survey data provided by 150 respondents and was analyzed using a structural equation model (SEM). The findings indicate that the proposed model is a stable model and a good explanatory. Perceived usefulness is predicted mutually by social influence and awareness. Moreover, perceived ease of use is predicted by quality of internet connection. This study contributes to the literature by providing a new research model for understanding e-government services adoption in Tunisia and its findings provide useful guidelines to develop policies and strategies to increase the adoption of e-government services.
2015
Although Kuwait is known to be one of first countries to develop its information technology infrastructure among Arab countries, its e-government adoption and readiness still fell behind competitive countries in the Gulf region. The current study sheds light over determinants that influence citizens’ intention to use e-government services. The study uses UTAUT model to measure the influence of external determinants over the intention to use. Structural Equation Modelling (SEM) is employed to examine the causal relationship between proposed constructs. A survey involving a total of 317 Kuwaiti citizens who e-government services is conducted and confirmatory factor analysis used to test the hypotheses. In line with previous research, the findings show that effort expectancy, facilitating conditions, social influence and performance expectancy are the factors that affect the citizens’ intention to use e-government services in state of Kuwait. The findings of this research are useful fo...
Antecedents of trust in e-government services: an empirical test in Jordan
Purpose – This study aims to explore technology adoption research and propose a trust antecedents model, where trust in government, trust in technology, information quality, Internet familiarity and privacy and security concerns are hypothesized to predict Jordanians trust in e-government. Also, trust in e-government extended the Theory of Reasoned Action in predicting the intention to use e-government. Design/methodology/approach – Proposed a model and tried to empirically test it using a sample of 759 Jordanians who lled a survey consisting of items measuring the previously mentioned constructs. A structural equation modeling technique was used to test the model. Findings – Results supported the proposed research model, where all proposed variables signiicantly predicted intention to use e-government services. Also, a partial least squares estimate of the model indicated a signiicant prediction of trust in e-government by all proposed variables except the Internet familiarity construct. The coeffcient of determination for intention to use was 0.465, and for trust in e-government 0.415. Research limitations/implications – The study utilized a newly developed instrument in Arabic, and diverse categories of subjects, where some of them were considering a public e-learning system when responding to items. Practical implications – This research is important to public offcials and the Jordanian e-government project, as it emphasized the importance of trust constructs (TiT and TiG) as major innuencers on the trust propensity related to e-government. Also, other constructs like information quality showed signiicant innuence; where the type and characteristics of information posted on e-government Web sites innuence the adoption decision on the long run. Jordanians' perceptions regarding information posted on e-government Web site were all at moderate levels. More emphasis on making information more accurate, recent, comprehensive and original is needed. Social implications – This study showed a relative deeciency in Jordanians perceptions towards trusting the Internet. It seems that they reeected a moderate trust in its legal, technical and security levels. Finally, this study emphasized the role of privacy and security issues in innuencing the level of trust in e-government systems. Similarly, transparency and knowledge equity are important dimensions that need to be addressed. Originality/value – This study is one of the largest studies with respect to the size of its sample that explores trust in e-government in Jordan. The focus on trust antecedents and the empirical test of the model is a rst attempt in the literature, where a structural model was explored raising the level of accuracy of estimation to its required potential. The number of constructs to be explored at the same time is an addition to the area of e-government technology adoption.
This study was undertaken with the primary aim of identifying, examining and providing an understanding of the factors that could affect citizens' intention to adopt and use e-government services in Jordan. The preliminary research model used here had been developed from the Technology Acceptance Model by incorporating additional constructs from other models, namely web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate was 42.5 percent. The data were analyzed using parametric statistics including ANOVA and MANOVA. The finding of this study revealed that there were four main factors that affected citizens' intention to engage in electronic government services; these were perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. A practical implication of the findings and conclusions of this study was that governments were urged to take into account the importance of perceived usefulness, perceived ease of use, trust and perceived risk in influencing the intention of citizens to use e-government services. This study was the first to provide important information on factors affecting citizens' intention to adopt and use electronic government services in Jordan.