Citizens Collaboration and Co-Creation in Public Service Delivery (original) (raw)
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This chapter explores two different theoretical strands in current thinking on co‐production, which can deliver very different roles and outcomes. The first approach – user co‐production – focuses on how co‐production can deliver individualized benefits from the design and operation of public services, while the second approach – community co‐production – concentrates on more collective benefits which co‐production can bring. We show that this second approach is currently under‐developed and then go on to explore how the potential benefits of ‘collectivized’ co‐production might be more effectively captured by public service organizations. We suggest that the technological solutions required for ‘collective co‐production’ are distinctly different from those involved in ‘individualized co‐production’ and that collective co‐production based on Web 2.0 applications may in the future offer major improvements to public service outcomes.
Creating Public Value in E-Government: A Public-Private-Citizen Collaboration Framework in Web 2.0
Australian Journal of Public Administration, 2010
Whether dealing with Public-Private Partnerships (PPP), or with other forms of service provision and delivery, public managers face difficulties in responding to ever-growing demands for more and better quality services. The question of how to do more, but without doing more of the same, can perhaps be answered partially through the use of some of the recently developed and innovative tools that build on Web 2.0 and by the application of Citizen Relationship Management. This article discusses a simple input-output Public-Private-Citizen Collaboration (PC2) framework which reflects the collaborative interactions through which public and private stakeholders can exchange and process information with citizens. The framework highlights the need for genuine involvement of the public and suggests that by utilising new Web 2.0-based tools citizens can participate both in the processes of creating and crafting web-based content and in enhancing service design. If used in relation to PPPs such tools may very well be able to help governments access much needed information so as to both better visualise and actualise public value in PPP-based service delivery.
The Impact of Social Media in the Public Sector
Procedia - Social and Behavioral Sciences, 2015
In recent years the flood of new technologies and the expanded use of social media have already changed the way people communicate with each other. New technologies and social media, however, can change the communication between Government and the citizens as they contribute decisively to the transformation of public administration towards a new and open format that will be characterized by: a) active participation of citizens in public affairs, b) close collaboration between public services and between government and citizens, and c) transparency of the State activities. The transition to an open governance is a process with many stages. This paper presents different models of e-government and open government referred to in the literature, and proposes a new model of open government. Furthermore, in this paper we will try to answer questions such as: What are the guidelines and commitments to Greece, Europe and the world? What is the level of penetration of new technologies in public administration in different countries and which ones are actively moving towards a model of open government? We will also present representative efforts developed in Greece and abroad that attempt to serve the principles of transparency, active participation, innovation and collaboration in the public sector. Finally suggestions and recommendations are made for further study and research.
EDITORS, 2010
User and community co-production are becoming buzz phrases in public policy. However, there are some important limitations to 'self-interested' co-production. A more systematic and co-ordinated approach to collective co-production is needed if it is to rise above the levels which will result from purely 'self-organising' activities. The more collective forms of co-production are likely to have particular significance for the public sector, where they can be encouraged, but citizens are currently more commonly engaging in individual co-production. Consequenly, encouragement now needs to be given to mechanisms which lead to more collective co-production. Internet-enabled technologies, particularly Web 2.0 applications, fulfil the requirements which make collective co-production easier and more likely.
Public Services 2.0: The Impact of Social Computing on Public Services
Research Papers in Economics, 2010
Since 2003, the Internet has seen impressive growth in user-driven applications such as blogs, podcasts, wikis and social networking sites. This trend is referred to here as ‘social computing’ as online applications increasingly support the creation of value by social networks of people. The social computing trend has been recognised and monitored by the Institute for Prospective and Technological Studies (IPTS) over the past few years. IPTS observed a viral take up of social computing applications but – at the same time – a limited provision of citizen-centred public services by governments. Based on this observation, IPTS raised the question of what role social computing could play in generating public value. To answer this question, a more profound understanding of the impact of social computing on the public sector was required. Consequently, the key goal of the present research, commissioned by IPTS, is “to collect and analyse solid evidence, in order to qualify and quantify th...
The Role of Social Media in the Public Sector
Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies
Social media is promising new opportunities across a broad spectrum of public services. As the Internet and its ubiquitous applications extend globally, an increasing number of governments and their public service agencies are embracing social media as one of the major mechanisms to interact with the public. Social media provides a new wave of Web-based applications and channels for citizens to share constructive ideas and opinions and play active roles in various areas in the public sector. At the same time, social media helps government organizations and elected officials of different government levels to actively listen to citizens and constantly monitor their existing services as well as develop new initiatives. Effective integration of Web 2.0 technologies and applications into existing Internet infrastructure adds visibility and accountability in the public sector and enhances services to citizens.
Use of Social Media in Citizen-Centric Electronic Government Services
International Journal of Electronic Government Research
This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been propos...