Promoting social participation through digital governance (original) (raw)

2018

Abstract

Public organizations are expanding their use of the democratic potential of information and communication technologies to promote the engagement of civil society in their organizational processes. Therefore, it is possible to perceive the transformation of initiatives from electronic government to digital governance based on social participation in government decision-making. This article aims to identify barriers for the adoption of strategic goals related to social participation in the Brazilian Public Administration present in the recently launched Brazilian Digital Governance Policy. To this end, a qualitative exploratory research was conducted through document analysis and semi-structured interviews with ICT managers from public organizations. A set of 25 different barriers for social participation was identified and then grouped into four categories, classified as structural or cultural barriers according to the literature. Posteriorly, these barriers were distributed in three dimensions (individual, organizational and strategic). The results made it possible to discuss the outcomes obtained by Meijer [20] and Melitski [22] in the Brazilian scenario. The lack of citizens' involvement in government issues and the lack of governmental initiatives are the most cited barriers.

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