SUMBot: Summarizing Context in Open-Domain Dialogue Systems (original) (raw)

A Static and Dynamic Attention Framework for Multi Turn Dialogue Generation

ACM Transactions on Information Systems

Recently, research on open domain dialogue systems have attracted extensive interests of academic and industrial researchers. The goal of an open domain dialogue system is to imitate humans in conversations. Previous works on single turn conversation generation have greatly promoted the research of open domain dialogue systems. However, understanding multiple single turn conversations is not equal to the understanding of multi turn dialogue due to the coherent and context dependent properties of human dialogue. Therefore, in open domain multi turn dialogue generation, it is essential to modeling the contextual semantics of the dialogue history rather than only according to the last utterance. Previous research had verified the effectiveness of the hierarchical recurrent encoder-decoder framework on open domain multi turn dialogue generation. However, using an RNN-based model to hierarchically encoding the utterances to obtain the representation of dialogue history still face the pro...

Response Generation with Context-Aware Prompt Learning

ArXiv, 2021

Pre-trained language models (PLM) have marked a huge leap in neural dialogue modeling. While PLMs are pre-trained on largescale text corpora, they are usually fine-tuned on scarce dialogue data with specific domain knowledge and dialogue styles. However, tailoring the language models while fully utilizing prior knowledge in large pre-trained models remains a challenge. In this paper, we present a novel approach for pre-trained dialogue modeling that casts the dialogue generation problem as a prompt-learning task. Instead of fine-tuning on limited dialogue data, our approach, DialogPrompt, learns continuous prompt embeddings optimized for dialogue contexts, which appropriately elicit knowledge from the large pre-trained model. To encourage the model to better utilize the prompt embeddings, the prompt encoders are designed to be conditioned on the input dialogue context. Experiments on popular conversation datasets show that our approach significantly outperforms the fine-tuning basel...

Viola: A Topic Agnostic Generate-and-Rank Dialogue System

Cornell University - arXiv, 2021

We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large language models, Viola fetches a batch of response candidates from various neural dialogue models trained with different datasets and knowledge-grounding inputs. Additional responses originating from template-based generators are also considered, depending on the user's input and detected entities. The hand-crafted generators build on a dynamic knowledge graph injected with rich content that is crawled from the web and automatically processed on a daily basis. Viola's response ranker is a fine-tuned polyencoder that chooses the best response given the dialogue history. While dedicated annotations for the polyencoder alone can indirectly steer it away from choosing problematic responses, we add rule-based safety nets to detect neural degeneration and a dedicated classifier to filter out offensive content. We analyze conversations that Viola took part in for the Alexa Prize Socialbot Grand Challenge 4 and discuss the strengths and weaknesses of our approach. Lastly, we suggest future work with a focus on curating conversation data specifcially for socialbots that will contribute towards a more robust data-driven socialbot. 4th Proceedings of Alexa Prize (Alexa Prize 2020).

Towards Robust Online Dialogue Response Generation

ArXiv, 2022

Although pre-trained sequence-to-sequence models have achieved great success in dialogue response generation, chatbots still suffer from generating inconsistent responses in real-world practice, especially in multi-turn settings. We argue that this can be caused by a discrepancy between training and realworld testing. At training time, chatbot generates response with the golden context, while it has to generate based on the context consisting of both user utterances and the model predicted utterances during real-world testing. With the growth of the number of utterances, this discrepancy becomes more serious in the multi-turn settings. In this paper, we propose a hierarchical sampling-based method consisting of both utterance-level sampling and semiutterance-level sampling, to alleviate the discrepancy, which implicitly increases the dialogue coherence. We further adopt reinforcement learning and re-ranking methods to explicitly optimize the dialogue coherence during training and in...

Dialog Generation Using Multi-Turn Reasoning Neural Networks

Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers), 2018

In this paper, we propose a generalizable dialog generation approach that adapts multiturn reasoning, one recent advancement in the field of document comprehension, to generate responses ("answers") by taking current conversation session context as a "document" and current query as a "question". The major idea is to represent a conversation session into memories upon which attention-based memory reading mechanism can be performed multiple times, so that (1) user's query is properly extended by contextual clues and (2) optimal responses are step-by-step generated. Considering that the speakers of one conversation are not limited to be one, we separate the single memory used for document comprehension into different groups for speaker-specific topic and opinion embedding. Namely, we utilize the queries' memory, the responses' memory, and their unified memory, following the time sequence of the conversation session. Experiments on Japanese 10-sentence (5-round) conversation modeling show impressive results on how multi-turn reasoning can produce more diverse and acceptable responses than stateof-the-art single-turn and non-reasoning baselines. * Work done when Ander was an intern in Microsoft. Wu and Ander contributed equally to this paper.

CORAL: Contextual Response Retrievability Loss Function for Training Dialog Generation Models

2022

Natural Language Generation (NLG) represents a large collection of tasks in the field of NLP. While many of these tasks have been tackled well by the cross-entropy (CE) loss, the task of dialog generation poses a few unique challenges for this loss function. First, CE loss assumes that for any given input, the only possible output is the one available as the ground truth in the training dataset. In general, this is not true for any task, as there can be multiple semantically equivalent sentences, each with a different surface form. This problem gets exaggerated further for the dialog generation task, as there can be multiple valid responses (for a given context) that not only have different surface forms but are also not semantically equivalent. Second, CE loss does not take the context into consideration while processing the response and, hence, it treats all ground truths with equal importance irrespective of the context. But, we may want our final agent to avoid certain classes of responses (e.g. bland, non-informative or biased responses) and give relatively higher weightage for more context-specific responses. To circumvent these shortcomings of the CE loss, in this paper, we propose a novel loss function, CORAL, that directly optimizes recently proposed estimates of human preference for generated responses. Using CORAL, we can train dialog generation models without assuming non-existence of response other than the ground-truth. Also, the CORAL loss is computed based on both the context and the response. Our experiments show that, against various large and small scale baselines, our model is able to obtain significantly higher scores for the human preference estimate. While large-scale dialog models have shown much promise and aptitude for dialog generation, it is important to continue the search for more suitable loss functions for training dialog systems. Extensive comparisons on two benchmark datasets show that the proposed methods outperform strong state-of-the-art baseline models of different sizes. We will make the code and trained model checkpoints publicly available upon publication of this paper. Preprint. Under review.

Advancing the State of the Art in Open Domain Dialog Systems through the Alexa Prize

2018

Building open domain conversational systems that allow users to have engaging conversations on topics of their choice is a challenging task. Alexa Prize was launched in 2016 to tackle the problem of achieving natural, sustained, coherent and engaging open-domain dialogs. In the second iteration of the competition in 2018, university teams advanced the state of the art by using context in dialog models, leveraging knowledge graphs for language understanding, handling complex utterances, building statistical and hierarchical dialog managers, and leveraging model-driven signals from user responses. The 2018 competition also included the provision of a suite of tools and models to the competitors including the CoBot (conversational bot) toolkit, topic and dialog act detection models, conversation evaluators, and a sensitive content detection model so that the competing teams could focus on building knowledge-rich, coherent and engaging multi-turn dialog systems. This paper outlines the ...

SUMBT+LaRL: Effective Multi-Domain End-to-End Neural Task-Oriented Dialog System

IEEE Access, 2021

The recent advent of neural approaches for developing each dialog component in task-oriented dialog systems has remarkably improved, yet optimizing the overall system performance remains a challenge. Besides, previous research on modeling complicated multi-domain goal-oriented dialogs in end-toend fashion has been limited. In this paper, we present an effective multi-domain end-to-end trainable neural dialog system SUMBT+LaRL that incorporates two previous strong models and facilitates them to be fully differentiable. Specifically, the SUMBT+ estimates user-acts as well as dialog belief states, and the LaRL models latent system action spaces and generates responses given the estimated contexts. We emphasize that the training framework of three steps significantly and stably increase dialog success rates: separately pretraining the SUMBT+ and LaRL, fine-tuning the entire system, and then reinforcement learning of dialog policy. We also introduce new reward criteria of reinforcement learning for dialog policy training. Then, we discuss experimental results depending on the reward criteria and different dialog evaluation methods. Consequently, our model achieved the new state-of-the-art success rate of 85.4% on corpus-based evaluation, and a comparable success rate of 81.40% on simulator-based evaluation provided by the DSTC8 challenge. To our best knowledge, our work is the first comprehensive study of a modularized E2E multi-domain dialog system that learning from each component to the entire dialog policy for task success. INDEX TERMS End-to-end multi-domain task-completion task, goal-oriented dialog systems, the 8th dialog state tracking challenge.

SUMBT+LaRL: End-to-end Neural Task-oriented Dialog System with Reinforcement Learning

ArXiv, 2020

The recent advent of neural approaches for developing each dialog component in task-oriented dialog systems has remarkably improved, yet optimizing the overall system performance remains a challenge. In this paper, we propose an end-to-end trainable neural dialog system with reinforcement learning, named SUMBT+LaRL. The SUMBT+ estimates user-acts as well as dialog belief states, and the LaRL models latent system action spaces and generates responses given the estimated contexts. We experimentally demonstrate that the training framework in which the SUMBT+ and LaRL are separately pretrained and then the entire system is fine-tuned significantly increases dialog success rates. We propose new success criteria for reinforcement learning to the end-to-end dialog system as well as provide experimental analysis on a different result aspect depending on the success criteria and evaluation methods. Consequently, our model achieved the new state-of-the-art success rate of 85.4% on corpus-base...

Context-Sensitive Generation of Open-Domain Conversational Responses

2018

Despite the success of existing works on single-turn conversation generation, taking the coherence in consideration, human conversing is actually a context-sensitive process. Inspired by the existing studies, this paper proposed the static and dynamic attention based approaches for context-sensitive generation of open-domain conversational responses. Experimental results on two public datasets show that the proposed static attention based approach outperforms all the baselines on automatic and human evaluation.